Call Center Customer Service Rep I

Overview

Shimmick is seeking a highly talented Call Center Customer Service Rep for Good to Go! based out of Renton, Washington.

At Shimmick, we are problem solvers. Creative thinkers. Innovators. We approach each project with fresh ideas and big thinking in pursuit of better answers, better outcomes, and better experiences for our clients. We are resourceful, nimble and resilient. We work hard together—and with our clients—to deliver high-quality projects that are on time, on budget and beyond expectations.

This position is responsible for answering routine telephone inquiries in a customer-oriented Call Center operations environment by following standard scripts and procedures. Must have an ongoing knowledge of company policies/guidelines as directed by management; and must be flexible and willing to adjust to other duties of the CSC based on business needs.

Responsibilities

The responsibilities of this position include, but are not limited to the following:

• Answers incoming calls and makes necessary follow up outbound calls.

• Performs notice quality review activities when assigned.

• Performs image review when required.

• Knowledgeable in the processing of toll transactions and video bills in the system: receives, processes, and deposits payments; updates accounts and video bills as to their status; and opens new accounts.

• Takes credit card payments over the phone for accounts, video notices, and new accounts.

• Researches and resolves customer issues.

• Processes and completes multiple types of forms.

• Writes, generates, and receives correspondence via fax, mail, and web contact.

• Negotiates payments and fee reductions up to their established limits.

• Performs data entry.

• Documents phone calls and actions in the database.

• Receives and processes account update requests from inbound phone calls and mail, as directed.

• Records individual completed daily work statistics.

• Troubleshoots situations accurately, quickly, and efficiently for customers on the phone .

• Helps other departments with their tasks when inbound call volume is low.

• Maintains an above average attendance record.

• Performs other tasks as assigned.

Qualifications

Minimum Requirements:

• High School Diploma or demonstrated equivalent (GED)

Preferred Qualifications:

• Prior customer service or call center experience preferred

• Outstanding verbal communication skills (phone etiquette)

• Detail oriented, ability to multi-task, and highly organized

• Strong data entry and computer skills

Additional Information:

• Qualified applicants who are offered a position must pass a pre-employment substance abuse test

• This position does not include sponsorship for United States work authorization

• Relocation benefits are not offered with this position

NOTICE TO THIRD PARTY AGENCIES:

Please note that Shimmick does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Fee Agreement, Shimmick will not consider or agree to payment of any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement, Shimmick explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Shimmick.

AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

#LI-DNI

Job Locations US-WA-Renton

ID 2022-1650

Category Administrative/Clerical

Type Full Time