Sales Assistant / Customer Service – International

Al Dahra ACX   Ellensburg, WA   Full-time     Call Center / Customer Service
Posted on April 16, 2021

Sales Assistant / Customer Service – International

Location: Ellensburg, WA


Al Dahra ACX is offering an employment position as Customer Service & Sales Aid. The primary focus of this position is to assist in all aspects of Local & International Customer Service and Sales. Also, this individual will coordinate operational efforts between sales/customer support and the operations team. This individual must be motivated, have a good attitude and be willing to learn and advance themselves and our company.

Given the agribusiness nature of our industry, we are searching for an individual who is accustomed to the long and unpredictable hours and days associated with our business. Experience in agriculture, particularly forage/hay harvest and purchasing is preferred. Some requirements of this position include:

Key Responsibilities:

  • Prepare Sales Correspondence,
  • Prepare Contracts for Outsourcing, Al Dahra Retail, & China
  • Backup for Japan Sales Aid
  • Prepare Customer sign offs and send to customer for approval
  • Request and Enter Bookings
  • Track and update all Changes for Bookings
  • Provide follow up communication with and update Customers
  • Prepare hay samples to be shipped to customers
  • Assist with customer visits as needed
  • Responsible for inventory: Update and Maintain Inventory Maps in Excel based on information provided from Plant
  • Handle and process local and international customer shipment requirements
  • Document and coordinate customer booking schedules and requests
  • Act as the liaison between customer service/sales and production/operations staff
  • Coordinate with team members to ensure efficient, accurate operations to obtain upmost customer satisfaction

Knowledge, Skills and Abilities:

  • Ability to communicate effectively with customers and provide superior customer service
  • Ability to prepare detailed contracts, sign offs and sales correspondence/advice
  • Ability to stay organized and calm under pressure as well as maintain good time management skills and see job duties through to completion.

Other Key Qualifications:

Integrity: Have integrity in all aspects of job responsibility and enforcing company policies.

Customer Service: Respond promptly to customer needs; solicit feedback to improve customer service, consistently exhibit phone and email skills and always respond to requests for service and assistance

Team Work: Able to balance individual and team member responsibilities. Always open to giving and receiving constructive criticism and put the success of the team and company above

Organizational Skills: Able to be organized with strong time management skills. Most importantly, employee must be self-disciplined and highly motivated.

Strong Work Ethic: Given the nature of our industry, the hay export business is a seasonal process that may require longer hours and increased demands during harvest months, decreasing in non-harvest months. The best candidate for this position will have a strong passion for agribusiness and the way of life it brings.

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