Front-line staff (Direct Service Advocates)
Who we are
Catholic Community Services operates numerous shelters, day centers, and permanent supportive housing programs in King County and many of our programs are in need of front-line staff to serve our mission to help those in need. Programs are located in Seattle, South King County, and the Eastside to serve vulnerable populations, who are experiencing homelessness or have done so, mostly single adults. Program residents and participants may live with mental illness, substance abuse, and poor health.
What you’ll do
Front-line staff (Direct Service Advocates) perform various tasks, depending on program requirements. All staff are trained to perform various tasks. These tasks include, but are not limited to the following:
- Welcome and engage with program participants and co-workers
- Follow appropriate boundaries for behavior and utilize de-escalation
- Maintain safety and security for program participant and co-workers
- Room set-up and clean-up
- Hand out hot meals and beverages
- Distribute hygiene products
- Sort and organize donations.
- Enter data into a database
- Compassionate. Sensitivity to people who are homeless and their situation.
- Dependable. Work history that demonstrates reliability and dependability. Ability to work independently in addition to working as a member of a team. Work or volunteer history that demonstrates ability to interact and communicate with others.
- Work Ethic. Willingness and ability to make sound judgment without on-site supervision.
- Background and Reference. Successfully pass required background and reference checks prior to an offer of employment.
- Culturally Competent. Demonstrate the necessary attitudes, knowledge and skills to deliver culturally competent services and work effectively in multi-cultural situations.
- Mission-focused. Support and uphold the mission, beliefs and values of Catholic Community Services and Catholic Housing Services.
About the work environment
Measures are taken to train staff to appropriately deal with situations, such as the use of health issues, discriminatory comments, and substance abuse. Front-line staff should reasonably expect these types of things to occur. Their supervisor will provide appropriate direction to manage these situations.