Associate Director of Infrastructure Services

City of Seattle - Seattle Information Technology Department   Seattle, WA   Full-time     Information Services / Technology (IT)
Posted on November 14, 2022
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Associate Director of Infrastructure Services

Salary: Depends on Qualifications
Location: Seattle, WA
Job Type: Civil Service Exempt, Regular, Full-time
Department: Seattle Information Technology
Job Number: 2022-02146
Closing: 12/6/2022 4:00 PM Pacific

Position Description

Are you interested in using both your leadership and technology experience to make a difference in the lives of the residents of Seattle? If workplace values such as accountability, social justice and equity, and continuous learning resonate with you, and if fostering a positive workplace culture where our employees are valued and invested in sounds appealing, then read on!

Seattle Information Technology (IT) is seeking applicants for the Associate Director of Infrastructure Services within the Security & Infrastructure (S&I) Division. S&I delivers resilient, secure, infrastructure services in support of City missions and business, and provides all cybersecurity capabilities for the IT environment. This newly created role reports directly to the Chief Information Security Officer (who is also the Director of S&I) and is a member of the division's senior leadership team.
Seattle Information Technology (IT) is trusted partner that provides secure, reliable, and compliant technologies enabling the City of Seattle to deliver equitable and adaptable services who live, work, and play in Seattle. Our existence as a department is to support our City partners. Seattle IT manages the City’s technology infrastructure, applications, services, programs, and projects. The 600+ strong professionals in Seattle IT are involved in a full spectrum IT enterprise offering many dynamic career opportunities.

Job Responsibilities

This role focuses on tactical and strategic leadership for teams that provide a wide range of enterprise-wide infrastructure services, including networking, server platforms, cloud, storage, data protection, middleware and integrations, and databases. This role is committed to strong, secure, operational service delivery as well as continual improvement in how we provide infrastructure technologies for the City.

A successful candidate will be an experienced enterprise technology leader with depth in multiple infrastructure areas, and enough breadth to be confident leading in adjacent technologies. They will also have the following qualities: strong leadership skills, the ability to encourage and empower staff, excellent planning and execution skills, knowledge of current and emerging technologies and practices, skill in building consensus and making difficult decisions, and strong business and fiscal management sense.

Key Accountabilities: 

  • Drive maturity, efficiency, innovation, and ongoing improvement in large-scale infrastructure operations and service delivery, both on-premises and cloud-based
  • Ensure alignment of infrastructure strategies to the overall priorities of the division and department, and partner with leaders and strategists to incorporate *emerging technologies into the infrastructure portfolio and roadmaps
  • Build successful collaborations with IT peers and business partners through a deep understanding of business needs and priorities
  • Elevate our cybersecurity posture by driving the development and execution of effective vulnerability remediation processes, as well as infrastructure-related security initiatives
  • Cultivate and continually develop a cohesive, collaborative, and diverse Infrastructure Services leadership team
  • Collaborate with peers and executives to drive application, information, and infrastructure resilience in our technology environment
  • Provide active oversight of infrastructure finances, including both capital and operating budgets, licensing, labor, etc., to ensure consistency with the overall financial objectives of Seattle IT
  • Serve on steering, policymaking, and governance committees to provide the Seattle IT and S&I perspective in different venues
  • Provide oversight for vendor and partner relationship management within Infrastructure Services
  • Support and implement inclusive anti-racist practices as part of the Race and Social Justice Program

Here's more of what you'll be doing: 

  • Empowering staff to lead from where they are
  • Promoting staff development and overall improvement in capacity and capability by prioritizing development plans and training opportunities
  • Modeling and promoting the organization's cultural norms
  • Engaging as a trusted partner in project delivery and business resilience initiatives
  • Continually looking for innovation and automation opportunities while guiding the evolution of technologies, skills, and solution offerings
  • Preparing materials and communicating effectively to various partners and audience levels, including executive leadership, on opportunities, technology topics, project progress, and more
  • Establishing and using relevant metrics to illustrate performance levels and identify areas for improvement
  • Supporting all required audit activity, and ensuring the relevant City infrastructure adheres to and adapts to all compliance requirements


A successful candidate will have the following:

  • Eight years of increasingly responsible experience in information technology with direct responsibility for enterprise infrastructure technology
  • Five years of experience managing successful operational teams from a variety of technical disciplines including one or more of networking, systems, cloud, database, middleware, integrations, enterprise storage or backup, or other core infrastructure areas
  • Experience deploying and running security technologies and/or controls within an enterprise environment
  • Experience with IT Service Management and ITIL standards and methodologies
  • Experience with managing budgets, strategic plans, resourcing plans, and proposals
  • Demonstrated experience in fostering an inclusive environment

Your effectiveness in this role will depend on your ability to and have:

  • Broad knowledge of information technology including infrastructure, cybersecurity, application development, data analysis, and cloud computing
  • Ability to operate independently and use professional judgment to solve highly complex problems and see opportunities
  • Skilled in organizing resources and establishing priorities
  • Excellent written and persuasive communication skills, to enable effective communications with technical teams, executives, and clients
  • High degree of emotional intelligence and skills to guide and facilitate conflict resolution
  • Excellent social intelligence skills, capable of building trust and maintaining relationships with customers, vendors, partners, business managers, and executives across the organization
  • Bachelor’s or master's degree in computer science, information systems, business administration, related field, or equivalent work experience

You will be prepared for this role if you have deep technical knowledge in some (not necessarily all) of the following technologies:

  • Windows, Linux, and/or UNIX systems and related management tools
  • Hyperconverged infrastructure and virtualization, including VMware
  • AWS and/or Azure cloud services
  • Enterprise networking, firewalls, load balancers, and related technologies
  • SQL Server, Oracle, and other database technologies
  • Middleware solutions, and integration platforms and approaches
  • Enterprise storage and backup solutions
  • Automation and orchestration solutions

Additional Information

Why work at the City of Seattle?
The City of Seattle recognizes every City employee must play a role in ending institutional and structural racism. Our culture is the result of our behavior, our personal commitments, and the ways that we courageously share our perspectives and encourage others to do the same. To cultivate an antiracist culture, we seek employees who will engage in the Race and Social Justice Initiative by working to dismantle racist policies and procedures, unlearn the way things have always been done, and provide equitable processes and services.

Employees of the City of Seattle enjoy competitive pay and comprehensive benefits package generous leave programs, and the satisfaction of doing work that helps make Seattle a great place to live, work, and play! Explore Benefits at a Glance (Download PDF reader) for more information. (Download PDF reader)

Background Check: 
Employment is contingent upon successful completion of comprehensive background investigation in compliance with Seattle’s Fair Change Employment Ordinance SMC 14.17.
COVID 19 Vaccination Mandate:
All City of Seattle employees are required to be fully vaccinated against COVID-19. Failure to submit proof of vaccination or qualify for a reasonable accommodation will result in withdrawal of the job offer.
Workplace Environment (Telework Expectation):
Most work is performed in a normal City work/office environment; however, due to the ongoing pandemic and Covid-19 this team will be working a hybrid schedule (2 days in office 3 days remotely). This is subject to change as circumstances dictate.

Application process:
Submit and upload an updated resume and cover letter with your application. We encourage you to use you cover letter to discuss why you want to do this work and how you meet the qualifications for the position. Please email if you have any questions about this job opportunity.

Apply online at

City of Seattle
Seattle Municipal Tower
700 5th Avenue, Suite 5500
Seattle, Washington, 98104