Business Systems Analyst

City of Seattle - Seattle Information Technology Department   Seattle, WA   Full-time     Information Services / Technology (IT)
Posted on January 14, 2022
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Business Systems Analyst

Salary Depends on Qualifications
Location Seattle, WA
Job Type Classified Civil Service, Regular, Full-Time
Department Seattle Information Technology
Job Number 2022-00089
Closing 2/1/2022 4:00 PM Pacific

Position Description

The City of Seattle is seeking candidates for a Business Systems Analyst (BSA) with the Applications Division in Seattle Information Technology (Seattle IT).  

As a city, Seattle is known as a progressive leader in technology, innovation, and the environment. As an employer, the City of Seattle is leading local government in environmental stewardship and social justice amongst other things, making our City what it is today and shaping our exciting future. The organization’s workforce plays a critical role in making this possible. 

Seattle IT is the technology backbone of the City of Seattle’s complex operations and its ability to deliver a wide array of services for the residents of Seattle. The 600+ strong professionals in Seattle IT are involved in the full spectrum of a modern IT enterprise offering many dynamic career opportunities. Our vision is simple: be a Best-in-Class digital services delivery team and set best practices for others to follow.

Job Responsibilities

The Business Systems Analyst is a part of the Permitting Applications team within the Applications Division.  The Permitting team supports the City’s Accela application, a critical business application used by multiple departments to manage permitting, licensing, inspections, and code compliance.  This position is responsible for working with business staff to identify opportunities for system improvements, assessing work requests, investigating, and documenting business requirements, determining configuration and design solutions, seeing changes through to a successful implementation, and troubleshooting issues in a production environment. This work is primarily associated with the Accela application and will also include work with other applications supported by the Permitting team.  


The Permitting Business Systems Analyst will: 

  • Listen carefully to and ask clarifying questions about business requests, translating those into business process requirements and system design.
  • Analyze complex system issues to identify the root causes, propose comprehensive solutions consistent with program-level system design standards, and assist with implementation of changes.
  • Review legislative language to identify potential impacts to business processes and determine scope of system design changes required to meet new mandates.
  • Quickly learn a system’s capabilities and configuration options and devise creative solutions for business needs within that framework.
  • Create and update software specifications; ensure that system documentation libraries are kept up to date and well organized.
  • Configure software using standard software configuration tools.
  • Support creation of test materials, and assist test team in resolving problems, working with software vendors when appropriate.
  • Identify, document, and resolve issues, escalating when appropriate.
  • Follow established project or departmental review and approval processes and standards for all work.
  • Support department goals in promoting diversity, race, and social justice.
  • This position requires occasional non-standard working hours. 
  • Perform varied tasks as assigned commensurate with classified position level. 


NOTE: Equivalent combinations of education and experience will be considered for the required qualifications.

  • Bachelor’s degree in computer science, computer technology or equivalent field or experience
  • 5 years in-depth experience as a business systems analyst, or a combination of education and experience that demonstrates the ability to perform the position duties.
  • Experience implementing off-the-shelf business applications, including gap-fit analyses, capabilities assessments, design, configuration, and testing.
  • Experience working with vendors providing support for COTS applications.
  • Good communication skills; able to communicate with both technical and business staff.
  • Good general knowledge of database structures and tools (such as SQL, Oracle, MS Access, etc.), including the ability to design and execute queries.
  • Ability to manage scope as it pertains to areas of responsibility and keep the project manager and supervisor informed of changes and impact to assigned projects.
  • Ability to work independently while maintaining appropriate communications with supervisor about progress and issues.
  • Ability to manage time well to meet project milestones.
  • Ability to effectively work in a multi-cultural workplace with a diverse customer base.

Desired Qualifications

  • Experience working with permitting processes, including familiarity with legislation and best practices for permitting and licensing.
  • Experience leading small IT projects with staff resources from a variety of IT specialties.
  • Familiarity with Software Development Life Cycle methodologies and templates.
  • Familiarity with permitting software such as Accela or Hansen.
  • Ability to see beyond the assumed issue to identify and find solutions for underlying business goals.

Additional Information

 How to Apply: 

Please submit your cover letter, resume and online application to

The City of Seattle offers an excellent benefit package. This includes an option of four medical plans, two dental plans, vision care, and membership in the City’s Employee Retirement System. Employees are afforded eleven paid holidays plus two personal holidays; vacation and sick leave hours accrue with service time. Additional benefits such as Life Insurance, Long Term Disability, Accidental Death & Dismemberment, Flexible Spending, Deferred Compensation, etc. are also available with minimal cost to employees.

All City of Seattle employees are required to be fully vaccinated against COVID-19. Failure to submit proof of vaccination or qualify for a reasonable accommodation will result in withdrawal of the job offer.

Seattle Information Technology values diverse perspectives and life experiences. Applicants will be considered regardless of race, color, creed, national origin, ancestry, sex, marital status, disability, religious or political affiliation, age, sexual orientation, or gender identity.  ITD encourages people of all backgrounds to apply.

NOTE:   Employment contingent upon successful completion of comprehensive background investigation in compliance with Seattle’s Fair Change Employment Ordinance SMC.


City of Seattle
Seattle Municipal Tower
700 5th Avenue, Suite 5500
Seattle, Washington, 98104