SCCM Administrator (ITP B,BU) #2020-0057

City of Seattle - Seattle Information Technology Department   Seattle, WA   Full-time     Information Services / Technology (IT)
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Posted on September 1, 2020

SCCM Administrator (ITP B,BU)

Salary: $42.88 - $64.34 Hourly
Location: Seattle, WA
Job Type: Classified Civil Service, Regular, Full-Time
Department: Seattle Information Technology
Job Number: 2020-00574
Closing: 9/22/2020 4:00 PM Pacific

Position Description
Department Overview:

The City of Seattle is seeking qualified candidates for a SCCM Administrator with Seattle Information Technology (IT).

As a city, Seattle is known as a progressive leader in technology, innovation and the environment. As an employer, the City of Seattle is leading local government in environmental stewardship and social justice amongst other things, making our City what it is today and shaping our exciting future. The organization's workforce plays a critical in making this possible.

Seattle IT is the technology backbone of the City of Seattle's complex operations and its ability to deliver a wide array of services for the residents of Seattle. The 700+ strong professionals in Seattle IT are involved in the full spectrum of a modern IT enterprise offering many dynamic career opportunities. Our vision is simple: be a Best-in-Class digital services delivery team and set best practices for others to follow.

Job Responsibilities
Primary role will be SCCM Administration of supported end-user computing environment including application packaging, testing and deployment, general administrative functions within SCCM, troubleshooting end-user computing devices and/or SCCM-related issues ranging from deployments, patching and updates, Intune configuration, and operating system imaging within the City's Systems Center Configuration Manager environment. This position requires advanced information technology knowledge, including: Desktop Operating Systems, Server Operating Systems, Security, Networking, Applications, Scripting, and Query-building skills. Applicant must demonstrate success documenting technical procedures and communications for both technical staff and for consumption by end users (non-technical). High attention to detail and ability to multi-task are required as End-User DMAs often work on multiple projects with technical staff and customers on a regular basis.

The successful candidate will:

  • Act as a technical lead for projects, develop roadmap for aligning and updating devices with new features and OS versions as they are released.
  • Maintain and update the OS deployment task sequence including per department application deployment.
    Perform consultations and mentoring with the Device Support Team, Service Desk Team, and other IT teams in the City.
  • Be knowledgeable with scripting and automated solution delivery.
  • Provide input into Digital Workplace Objective Key Results(OKRs) and ensure that the Windows Enterprise team can achieve stated OKRs.
  • Ensure support and maintenance of applications owned by the team meets service level expectations.
  • Create and continually refine the roadmap for these technologies.
  • Communicate effectively and build strong working relationships with Citywide customers on technical and business tasks.
  • Deliver to department's executive leadership technical knowledge, data, best practices, and recommendations for decision making.
  • Partner with various entities throughout the City on Citywide challenges (Governance, IT Projects, Cloud Adoption, Modernization of Windows Enterprise, etc.).

Required Qualifications:
NOTE: Equivalent combinations of education/experience/training will be considered for the required qualifications except where specifically noted.

  • Minimum five years' progressive experience with the administration of Microsoft's System Center Configuration Manager (or equivalent system) within the last 5 years.
  • Minimum three years' experience with packaging and deployment of software via automation tools.
  • Minimum five years' experience with operating system image building using various tools.
  • Minimum five years' experience in Desktop and/or Server Support in a medium to large environment.
  • Minimum five years providing technical customer service in a medium to large IT organization.
  • Minimum five years' experience with scripting, PowerShell preferred.
  • Provide and demonstrate a proven success record in documenting technical procedures and communications for both technical staff and for consumption by end users (non-technical).
  • Application testing experience.
  • Familiarity with software vulnerabilities, impact assessment, and mitigation mechanisms.

Desired Qualifications:

  • BA/BS degree or equivalent in computer science, information technology, business management or a closely related field.
  • Ability to identify and document risks, opportunities and efficiencies related to assigned work.
  • Experience building custom scripts with PowerShell, WSQL, SQL Report Writing, or VB to perform advance functions related to desktop management.
  • Project management training or certification.
  • Knowledge of current security standards.
  • Excellent communications skills, both written and oral.
  • Excellent time management skills.
  • Ability to work in fast-paced dynamic environment with many customers and competing priorities.

Seattle IT values diverse perspectives and life experiences. Applicants will be considered regardless of race, color, creed, national origin, ancestry, sex, marital status, disability, religious or political affiliation, age, sexual orientation, or gender identity. Seattle IT encourages people of all backgrounds to apply.

NOTE: This position is affiliated with a collective bargaining unit; International Brotherhood of Electrical Workers, Local 77.

NOTE: Employment contingent upon successful completion of comprehensive background investigation in compliance with Seattle's Fair Change Employment Ordinance SMC 14.17. Background investigation may include CJIS certification conducted under the purview of Seattle Police Department.

Agency: City of Seattle

Seattle Municipal Tower
700 5th Avenue, Suite 5500
Seattle, Washington, 98104