Seton Hall University - Interlibrary Loan Coordinator
Interlibrary Loan Coordinator
Job No: 495409
Full Time/Part Time: Full-time
Location: South Orange
Categories: Staff
Faculty, graduate and undergraduate students, staff and administrators depend upon the person in this position to research and find materials through several national and regional consortia in order to obtain book and journal articles that Seton Hall does not own/have access to. This person in this position is the primary contact for this work which consists of complex databases to search, deep knowledge of bibliographic records, cooperative relationships with other libraries, direct service to patrons, and service to libraries - and their scholars - worldwide. The person in this position exercises oversight and coordination of all operations in Interlibrary loan (ILL) throughout Seton Hall University Libraries, and prioritization of the work to be done, utilizing the most current, sophisticated systems to manage these information flows.
Duties and Responsibilities:
- Oversee workflow and prioritize requests from all forms of submission on the Libraries' website. Primary service contact with faculty, graduate and undergraduate students, staff and administrators, student workers, and Access Services Librarian. Trains and oversees student workers and other library staff (as needed) for optimal performance.
- Process borrowing and lending requests utilizing the most current, sophisticated systems (ILLIAD, RAPID, OCLC, WMS, EDS, EZBorrow/PALCI, VALE/NJ libraries, ReBel) to manage these information flows: locate items, digitize, route, track, ship, receive and research and find materials through several national and regional consortia in complex databases utilizing cooperative relationships with other libraries - and their scholars - worldwide.
- Maintains/solve problems/answer bibliographic queries, perform data and quality-of-service analysis on ILL systems (ILLIAD, RAPID, OCLC, WMS, EDS, EZBorrow/PALCI, VALE/NJ libraries, ReBel). Make purchase recommendations when cost-of-borrowing becomes excessive. Coordinate with Library areas that contribute to this work (Circulation, Stacks) and analyze and solve problems for those areas. Coordinates with the Access Services Librarian for planning/workforce purposes. Occasionally assists Circulation by assuming (some) circulation desk tasks as needed.
Required Qualifications:
- Associate's degree, field of study - open
- 3-5 years experience
- ILL or closely related experience, excellent communication & interpersonal skills, oversee students and cooperate with other Library functional areas and other libraries.
Bibliographic knowledge, library holdings knowledge, and analysis of systems performance essential.
- Accurate data entry and fast turnaround time essential.
- MS Office suite, Web searching, OCLC, library catalogs and databases - essential.
- Scanner, copiers, microform scanners, general office equipment and computer peripherals.
- Excellent communication skills.
Desired Qualifications:
- Bachelor's degree, field of study - open
- OCLC, ILLIAD/ILL software systems and networks strongly preferred.
- Ability to prioritize work and recognize workflow and system performance issues.
Salary Grade:
Staff Union (Local 153) - SU17.0
Exempt/Nonexempt:
Nonexempt
Physical Demands:
Occasional walking/standing, pushing heavy book carts
Special Instructions to Applicants:
Please provide contact information for 3 professional references.
Seton Hall University is committed to programs of Equal Employment Opportunity (EEO) and the principles of affirmative action.
Advertised: 22 Sep 2022
Application Closes:
To apply, visit https://apptrkr.com/3494667
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