Help Desk Technician #2021086CP
A Help Desk Technician is responsible for providing professional, clearly communicated technical support to the University. Specifically, Tier 1 support of desktop computing and classrooms for campus. This is done on the phone, in chat, or via email. This focus allows the campus to have decreased mean time to resolution for technology, increasing student success.
Required Qualifications • Two (2) years customer service • Comp TIA A+
Preferred Qualifications • Direct customer service call center training or experience.
EWU does not discriminate in its programs and activities on the basis of race, color, creed, religion, national origin, citizenship or immigration status, sex, pregnancy, sexual orientation, gender identity/expression, genetic information, age, marital status, families with children, protected veteran or military status, HIV or hepatitis C, status as a mother breastfeeding her child, or the presence of any sensory, mental, or physical disability or the use of a trained guide dog or service animal by a person with a disability, as provided for and to the extent required by state and federal laws.