911 Principal Production Engineer
King County
Seattle, WA
Full-time
Engineering
Posted on January 9, 2025
Salary
$134,492.80 - $170,476.80 Annually
Location
Kent, WA
Job Type
Career Service, Full Time, 40 hrs/week
Job Number
2025-23582
Department
KCIT - Information Technology
Division
Office of the CIO
Opening Date
01/07/2025
Closing Date
1/26/2025 11:59 PM Pacific
FLSA
Exempt
Bargaining Unit
C19 : PROTEC17-Information Tech
Full- or Part-Time
Full Time
We are seeking a 911 Principal Production Engineer to join our team! The King County 911 Program Office supports 11 Public Safety Answering Points (PSAPs) in King County in addition to maintaining two test environments. This position serves as an escalation point for a small team of Production Engineers supporting 911 Infrastructure in King County. The 911 Principal Production Engineer will also work closely with vendor support on issue resolution, software upgrades, new feature implementation and testing. This position will represent King County on industry working groups and committees developing the future of 911.
King County Department of Information Technology (KCIT) KCIT uses the power of technology to digitally transform King County. Building vibrant communities through digital equity and social justice, KCIT offers innovative solutions that engage, empower, and serve our residents, businesses, communities and interested stakeholders. As the first-place recipient of the 15th annual National Association of Counties (NACo) Digital Counties Survey, KCIT is recognized for its vision, strategy, innovation, and collaboration. KCIT has a focus of delivering smart technology solutions that support customers, building stronger communities through innovation.
KCIT is providing the building blocks for many of the region's most critical services. As the business solutions partner, we collaborate with the 18 County departments to develop products and services that better serve the needs of our customers and our community. To learn more about KCIT, please visit: http://kingcounty.gov/depts/it.aspx
Desirable Qualifications
Other Requirements
Hybrid Work
The work associated with this position will be performed through a combination of onsite work and telecommuting. Employees will have access to shared workspaces at various King County facilities. Employees must reside in Washington state and within a reasonable distance to their King County worksite to respond to workplace reporting requirements . King County has a robust collection of tools and resources to support when working remotely.
Classification
IT Production Engineer-Principal - 7130900
Union
This position is represented by Protec17: Information Technology
Work Schedule
The normal workweek for this position is Monday through Friday, 8:00 a.m. to 5:00 p.m. Alternative work schedules may be considered. This position is FLSA Exempt and is not eligible for overtime pay. This position requires the ability to work flexible hours to support troubleshooting and coordinate off-hour equipment upgrades, which includes 24 hour support if needed.
Forbes named King County as one of Washington State's best employers.
Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play.
Guided by our "True North" , we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles - we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans.
King County is an Equal Employment Opportunity (EEO) Employer
No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.
Are you ready to APPLY!?
The recruitment for this position is open to all qualified candidates. This recruitment may be used to fill future vacancies. A completed King County Application, Resume and Cover Letter are required for consideration. Applications submitted without all material will not be considered.
Questions
If you have questions regarding this recruitment, please contact Shannon Hoeper, shoeper @kingcounty.gov or 206-263-6957.
King County offers a highly-competitive compensation and benefits package designed to meet the diverse needs of our employees and support our employees' health and well-being. Eligible positions receive the following benefits and have access to the following programs:
This is a general description of the benefits offered to eligible King County employees, and every effort has been made to ensure its accuracy. If any information on this document conflicts with the provisions of a collective bargaining agreement (CBA), the CBA prevails.
NOTE: Benefits for Term Limited Temporary (TLT) or Short Term Temporary (STT) positions, including leave eligibility and/or participation in the pension plan through the Washington State Department of Retirement Systems, will vary based upon the terms and details of the position.Short Term Temporary positions are not eligible for an ORCA transit pass.
For inquiries about the specifics of this position, please contact the recruiter identified on this job posting.
$134,492.80 - $170,476.80 Annually
Location
Kent, WA
Job Type
Career Service, Full Time, 40 hrs/week
Job Number
2025-23582
Department
KCIT - Information Technology
Division
Office of the CIO
Opening Date
01/07/2025
Closing Date
1/26/2025 11:59 PM Pacific
FLSA
Exempt
Bargaining Unit
C19 : PROTEC17-Information Tech
Full- or Part-Time
Full Time
Summary
We are seeking a 911 Principal Production Engineer to join our team! The King County 911 Program Office supports 11 Public Safety Answering Points (PSAPs) in King County in addition to maintaining two test environments. This position serves as an escalation point for a small team of Production Engineers supporting 911 Infrastructure in King County. The 911 Principal Production Engineer will also work closely with vendor support on issue resolution, software upgrades, new feature implementation and testing. This position will represent King County on industry working groups and committees developing the future of 911.
King County Department of Information Technology (KCIT) KCIT uses the power of technology to digitally transform King County. Building vibrant communities through digital equity and social justice, KCIT offers innovative solutions that engage, empower, and serve our residents, businesses, communities and interested stakeholders. As the first-place recipient of the 15th annual National Association of Counties (NACo) Digital Counties Survey, KCIT is recognized for its vision, strategy, innovation, and collaboration. KCIT has a focus of delivering smart technology solutions that support customers, building stronger communities through innovation.
KCIT is providing the building blocks for many of the region's most critical services. As the business solutions partner, we collaborate with the 18 County departments to develop products and services that better serve the needs of our customers and our community. To learn more about KCIT, please visit: http://kingcounty.gov/depts/it.aspx
Job Duties
- Serve as Escalation point for issues
- Evaluate solutions and assess risk
- Represent the requirements of the King County 911 system to various audiences (Vendors, Project Management, Internal and External stakeholders)
- Analyze system performance and make recommendations
- Coordinate Troubleshooting and work with higher Tier or Engineer level vendor support
- Identify future improvement or initiatives to improve service
- Work with industry leaders to develop 911 offerings
- Ability to work flexible hours to support troubleshooting and coordinate off-hour equipment upgrades, which includes 24 hour support if needed
- Other duties as assigned
Experience, Qualifications, Knowledge, Skills
- 5 years' experience supporting 9-1-1 infrastructure
- Equivalent experience troubleshooting complex systems AND an understanding of Public Safety Communications systems
Desirable Qualifications
- Familiarity with database design and reporting
- Knowledge of API customization
- Understanding of cloud computing and multi-tenant application administration
- Demonstrated ability to clearly communicate complex issues
Other Requirements
- Successful clearance of criminal background check including fingerprinting and polygraph is required for this position
- Valid WA State driver's license
Supplemental Information
Hybrid Work
The work associated with this position will be performed through a combination of onsite work and telecommuting. Employees will have access to shared workspaces at various King County facilities. Employees must reside in Washington state and within a reasonable distance to their King County worksite to respond to workplace reporting requirements . King County has a robust collection of tools and resources to support when working remotely.
Classification
IT Production Engineer-Principal - 7130900
Union
This position is represented by Protec17: Information Technology
Work Schedule
The normal workweek for this position is Monday through Friday, 8:00 a.m. to 5:00 p.m. Alternative work schedules may be considered. This position is FLSA Exempt and is not eligible for overtime pay. This position requires the ability to work flexible hours to support troubleshooting and coordinate off-hour equipment upgrades, which includes 24 hour support if needed.
Forbes named King County as one of Washington State's best employers.
Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play.
Guided by our "True North" , we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles - we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans.
King County is an Equal Employment Opportunity (EEO) Employer
No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.
Are you ready to APPLY!?
The recruitment for this position is open to all qualified candidates. This recruitment may be used to fill future vacancies. A completed King County Application, Resume and Cover Letter are required for consideration. Applications submitted without all material will not be considered.
Questions
If you have questions regarding this recruitment, please contact Shannon Hoeper, shoeper @kingcounty.gov or 206-263-6957.
King County offers a highly-competitive compensation and benefits package designed to meet the diverse needs of our employees and support our employees' health and well-being. Eligible positions receive the following benefits and have access to the following programs:
- Excellent medical, dental, and vision coverage options: King County provides eligible employees with options, so they can decide what's best for themselves and their eligible dependents
- Life and disability insurance: employees are provided basic coverage and given the opportunity to purchase additional insurance for both the employee and eligible dependents
- Retirement: eligible King County employees may participate in a pension plan through the Washington State Department of Retirement Systems and a 457(b) deferred-compensation plan
- Transportation program and ORCA transit pass
- 12paid holidays each year plus twopersonal holidays
- Generous vacation and paid sick leave
- Paid parental,family and medical, and volunteer leaves
- Flexible Spending Account
- Wellness programs
- Onsite activity centers
- Employee Giving Program
- Employee assistance programs
- Flexible schedules and telecommuting options, depending on position
- Training and career development programs
This is a general description of the benefits offered to eligible King County employees, and every effort has been made to ensure its accuracy. If any information on this document conflicts with the provisions of a collective bargaining agreement (CBA), the CBA prevails.
NOTE: Benefits for Term Limited Temporary (TLT) or Short Term Temporary (STT) positions, including leave eligibility and/or participation in the pension plan through the Washington State Department of Retirement Systems, will vary based upon the terms and details of the position.Short Term Temporary positions are not eligible for an ORCA transit pass.
For inquiries about the specifics of this position, please contact the recruiter identified on this job posting.
