Administrative Specialist II, Career Education Opportunities (CEO)
- Summary
The Department of Community and Human Services values diverse perspectives and life experiences. The Department encourages people of all backgrounds to apply, including Black, Indigenous, and People of Color, immigrants, refugees, women, LGBTQ, people with disabilities, veterans, and those with lived experiences.
King County's Department of Community and Human Services (DCHS) provides equitable opportunities for people to be healthy, happy, and connected to community.King County's Children, Youth and Young Adults Direct Services programs (CYYADS) provide employment and education services to youth and young adults, residing within King County. This position provides data entry and technical support services to the CYYADS team and customer service to internal and external customers. This is a complex support position that requires intermediate level skills, knowledge, strong customer service, and ability to work within a team with limited supervision. This position works under the direct supervision of the Learning Center North (LCN) Site Manager.
WHO MAY APPLY: This position is open to all qualified candidates that meet the minimum qualifications.
REQUIRED MATERIALS: Candidates who wish to be considered for this position must submit an online King County application and respond to the supplemental questions. Your application may be rejected as incomplete if you do not include the requested and relevant information in the online application and supplemental questionnaire. Applications and/or supplemental questionnaires that state, “see my resume” are considered incomplete and will not be considered to be competitive.
WORK SCHEDULE/CONDITIONS: This is a Term-Limited Temporary (TLT) position anticipated to end December 31, 2022, but subject to change dependent on operational need. This position is scheduled to work 40 hours per week, Monday - Friday, 8am - 5pm. This position meets the provisions of the Fair Labor Standards Act and is overtime eligible with supervisory pre-approval.
Teleworking Requirement
The work associated with this position will be performed through a combination of teleworking complemented with onsite work and meetings as needed. Employees will have access to shared workspaces at various King County facilities. Employees must reside in Washington state and within a reasonable distance to their King County worksite to respond to workplace reporting requirements.Employees will be provided with a County issued laptop and must maintain a workspace with an internet connection (access may be supplemented in some situations) where they can reliably perform work and remain available and responsive during scheduled work hours. Please note that when an employee conducts work that is likely to bring them in contact with another individual, safety precautions are required, including the wearing of masks in some situations. King County is doing its part to reduce the spread of COVID-19 and remains committed to reducing our carbon footprint.
King County has a robust collection of tools and resources to support working remotely. The individual selected for this opportunity will be joining an innovative and progressive team that is redefining how we work as we transition to the department's hybrid environment.
RECRUITER: Susan Churchill, susan.churchill@kingcounty.gov
- Job Duties
- Ensure that information, activities and outcomes are entered into the Employment and Education Resources’ database(s).
- Create, maintain and review files and database reports to ensure that information from all sources is accurate and internally consistent.
- Ensure that data entry into the system and reports are accurate. May review the data entry of other staff into this system.
- Assist in the preparation and certification of participant files as required by federal and state audits.
- Provide back-up support for the CYYADS Front desk locations: Greet customers and visitors at the CYYADS Sites. Assist customers and help them gain access to the staff/services they need.
- Answer phones and provide information.
- Support other team members as needed.
- Perform other related duties as assigned.
- Experience, Qualifications, Knowledge, Skills
- Strong customer service skills and demonstrated ability to work effectively in a multi-disciplinary team.
- Experience in utilizing a database or databases including thorough understanding of all screens, definitions, and data entry procedures.
- Strong ability to work in a team environment and complete all tasks in an effective and efficient manner.
- Intermediate proficiency in the use of personal computers, with intermediate proficiency of MS Word, Excel, Access, and Outlook.
- Skilled in operation of a variety of office equipment.
- Demonstrated ability to understand and execute complex verbal and written instructions and maintain confidentiality.
- Experience in basic mathematics, organizational skills and research skills.
- Demonstrated ability in use of proper English grammar, usage and spelling, and ability to suggest and make appropriated corrections.
- Demonstrated ability to prioritize workload, work under pressure with tight timelines and changing priorities.
- Excellent reading comprehension, reasoning, writing and oral communication skills are required.
- Demonstrated ability to work independently and as a team member in a diverse environment.
- Ability to be flexible and accept a wide-variety of tasks to support a changing and fast-paced environment.
Desired Qualifications:
- Experience in utilizing a database or databases for employment and education including thorough understanding of all screens, definitions, data entry procedures, and report functions.
- Experience with CYYADS programs and participants.
- Supplemental Information
Forbes recently named King County as one of Washington State's best employers.
Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play.
Guided by our "True North", we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles--we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans.
King County is an Equal Employment Opportunity (EEO) Employer
No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.
To Apply
If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions please contact your recruiter listed on this job announcement.
King County offers a highly-competitive compensation and benefits package designed to meet the diverse needs of our employees and support our employees' health and well-being. Eligible positions receive the following benefits and have access to the following programs:
- Medical, dental, and vision coverage: King County pays 100% of the premiums for eligible employees and family members
- Life and disability insurance: employees are provided basic coverage and given the opportunity to purchase additional insurance for both the employee and eligible dependents
- Retirement: King County employees are eligible to participate in a pension plan through the Washington State Department of Retirement Systems and a 457(b) deferred-compensation plan
- Transportation program and ORCA transit pass
- 10 paid holidays each year (plus 2 personal holidays)
- Generous vacation and paid sick leave
- Paid parental leave, family and medical leaves, and volunteer leave
- Flexible Spending Account
- Wellness programs
- Onsite gyms and activity centers
- Employee giving program
- Employee assistance programs
- Flexible schedules and telecommuting options, depending on position
- Training and career development programs
This is a general description of the benefits offered to eligible King County employees, and every effort has been made to ensure its accuracy. If any information on this document conflicts with the provisions of a collective bargaining agreement (CBA), the CBA prevails. Also, in the event of any incorrect information in this document, applicable laws, policies, rules, CBAs, or official plan documents will prevail.
NOTE: Benefits for Term Limited Temporary (TLT) or Short Term Temporary (STT) positions, including leave eligibility and/or participation in the pension plan through the Washington State Department of Retirement Systems, will vary based upon the terms and details of the position. Short Term Temporary positions are not eligible for an ORCA transit pass.
For inquiries about the specifics of this position, please contact the recruiter identified on this job posting.
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01Are you applying to this position as an eligible Current or Previous King County Employee Priority Placement Program Participant AND Is this position the same or lower percentage of full-time when compared to the position held at the point of the notification of layoff AND Do you possess the skills and abilities to qualify for this position?
- Yes, I was given a layoff notice from my role at King County AND I am within two years of the effective date of my layoff. AND The position I was laid off from was the same or a higher percentage of FT status when compared to this one.
- No.
02If you answered yes to the question above and you are applying for this position as a Priority Placement Participant, to be considered, you must provide the following three pieces of information in the space provided: 1. The title you held when you received your layoff notice 2. The department you worked in 3. The effective date of your layoff03Please describe your proficiency with Outlook.- beginner
- intermediate
- advanced
04Please describe your proficiency with Access.- beginner
- intermediate
- advanced
05Please describe your proficiency with Excel.- beginner
- intermediate
- advanced
06LCN/CEO is a program serving youth/young adults aged 16-24 years in collaboration with many different entities such as a community college, school districts, and King County. Please describe your experience providing customer service to a wide variety of audiences. Please list dates and places.07This position is an integral support position for LCN/CEO. The work will be critical in the service of students. Please describe how you build effective, positive relationships with various personalities? Please give an example of this.08Equity and Social Justice is both the heart of the reason for our programming, and also a goal in which we strive for. Tell us how Equity and Social Justice effects your life, and how you use this experience to successfully engage in the work that you do.Required Question