Administrative Specialist II - Connect 2 Care Call Center - Remote
- Summary
This Administrative Specialist II position with Public Health's call center, Connect 2 Care, supports a broad range of healthcare services in fast paced clinics that serve economically, socially and culturally diverse populations. This position is generally the first point of contact for patients over the phone and is expected to consistently provide excellent customer service.
**This posting will be used to fill 3 vacant Term-Limited Temporary or Special Duty positions. If you are applying as a Special Duty candidate, you will be required to seek approval from your supervisor.- Job Duties
- Register patients over the phone including: obtaining demographic, financial and insurance information; performing data entry; determining when language interpretation is needed; orienting patients to Public Health's services; directing patients to appropriate locations for services requested; identifying when triage by healthcare staff is needed and quickly identifying potential emergency situations and responding accordingly.
- Verify insurance coverage and correct patient assignment for those with managed care plans and redirecting clients to obtain appropriate insurance or insurance assignment.
- Schedule patient visits by determining the appropriate providers and programs for patients to be scheduled with, assure timely access to services by actively monitoring and coordinating multiple provider schedules.
- Experience, Qualifications, Knowledge, Skills
- Excellent verbal and written communication skills to include customer service skills via telephone (discretion, patience, etiquette, professionalism.)
- Demonstrated ability to work independently and as a member of a team.
- Demonstrated ability in problem solving, showing initiative, and exercising independent judgment.
- Knowledge of basic insurance practices.
- Demonstrated ability to use practice management software for registering patients, scheduling appointments and/or encounters for billing purposes.
- Functional knowledge of medical terminology.
- Knowledge of state and federal laws governing the use and disclosure of protected health information
- Skilled at handling confidential data and situations with tact and discretion.
- Demonstrated ability to maintain consistency in attendance and punctuality.
- Ability and willingness to take on additional tasks as directed by supervisor.
- Supplemental Information
Forbes recently named King County as one of Washington State's best employers.
Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play.
Guided by our "True North", we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles--we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans.
COVID-19 Vaccination Requirement
King County Executive Branch employees are required to be fully vaccinated against COVID-19. If you are the successful candidate for the position you applied for, the County will send you a conditional offer letter.
As a condition of employment, prior to a final offer of employment, you will be required to:- submit proof of vaccination, or
- have an approved request for medical or religious exemption and an approved accommodation. Philosophical, political, scientific, or sociological objections to vaccination will not be considered for an exemption or accommodation.
The Executive Branch includes employees in the Executive branch, the Assessor's Office, Elections, the King County Sheriff's Office, and the Executive Office.
King County is an Equal Employment Opportunity (EEO) Employer
No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.
To Apply
If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions please contact the recruiter listed on this job announcement.
WHO MAY APPLY: These TLT or Special Duty positions are open all qualified applicants. These positions will be for 1 year.
WORK SCHEDULE: These 1.0 FTE positions work Monday through Friday, 40 hours per week. They are subject to the provisions of the Fair Labor Standards Act and are overtime eligible.
WORK LOCATION: The primary work location will be remote work from home, although the incumbent may be asked to attend in-person training or attend meetings in other King County facilities.
APPLICATION PROCESS: Applications will be reviewed after the job posting closes. The following items are required to be considered for this vacancy:
- NEOGOV/Government Jobs on-line or paper application
- Resume
CONTACT: For questions about the position or if you require an accommodation, please contact Molly Jensen at molly.jensen@KingCounty.gov.
King County offers a highly-competitive compensation and benefits package designed to meet the diverse needs of our employees and support our employees' health and well-being. Eligible positions receive the following benefits and have access to the following programs:
- Medical, dental, and vision coverage: King County pays 100% of the premiums for eligible employees and family members
- Life and disability insurance: employees are provided basic coverage and given the opportunity to purchase additional insurance for both the employee and eligible dependents
- Retirement: King County employees are eligible to participate in a pension plan through the Washington State Department of Retirement Systems and a 457(b) deferred-compensation plan
- Transportation program and ORCA transit pass
- 10 paid holidays each year (plus 2 personal holidays)
- Generous vacation and paid sick leave
- Paid parental leave, family and medical leaves, and volunteer leave
- Flexible Spending Account
- Wellness programs
- Onsite gyms and activity centers
- Employee giving program
- Employee assistance programs
- Flexible schedules and telecommuting options, depending on position
- Training and career development programs
This is a general description of the benefits offered to eligible King County employees, and every effort has been made to ensure its accuracy. If any information on this document conflicts with the provisions of a collective bargaining agreement (CBA), the CBA prevails. Also, in the event of any incorrect information in this document, applicable laws, policies, rules, CBAs, or official plan documents will prevail.
NOTE: Benefits for Term Limited Temporary (TLT) or Short Term Temporary (STT) positions, including leave eligibility and/or participation in the pension plan through the Washington State Department of Retirement Systems, will vary based upon the terms and details of the position. Short Term Temporary positions are not eligible for an ORCA transit pass.
For inquiries about the specifics of this position, please contact the recruiter identified on this job posting.
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01Are you applying to this position as an eligible current or previous King County Employee Priority Placement Program Participant? Is this position the same or lower percentage of full-time when compared to the position held at the point of the notification of layoff? Do you possess the skills and abilities to qualify for this position?
- Yes, I was given a layoff notice from my role at King County and I am within two years of the effective date of my layoff. Additionally, the position I was laid off from was the same or a higher percentage of FT status when compared to this one.
- No.
02If you answered yes to the question above and you are applying for this position as a Priority Placement Participant, to be considered, you must provide the following three pieces of information in the space provided: 1. The title you held when you received your layoff notice 2. The department you worked in 3. The effective date of your layoffRequired Question