Administrative Specialist II - Health Information Management Downtown Public Health
- Summary
The Community Health Services Division of Public Health- Seattle & King County is seeking an Administrative Specialist II, to join our dynamic, multidisciplinary, and diverse teams at Downtown Public Health Center, in delivery of health services to the County's most vulnerable people. Downtown Public Health is one of our largest centers, where we provide family health, pediatrics, parent-child health, dental, family planning, health insurance enrollment services, and ORCA Lift. We serve a diverse low-income population including people who are experiencing homelessness, recent immigrants and refugees, people with complex health conditions, and people with limited English proficiency.
As the only jurisdiction in the world named after Dr. Martin Luther King, Jr., one of the most influential civil rights leaders in our nation's history, King County is a vibrant international community with residents that represent countries from around the world. It is a region with increasing diversity that cherishes the traditions of many cultures.
This position supports a broad range of healthcare services, with primary focus around health information management, in a fast-paced public health center environment that are used by economically, socially and culturally-diverse populations. The successful candidate must have excellent customer service skills, in-person and over the telephone (discretion, patience, etiquette professionalism), and must be an independent self-starter with excellent time management and organizational skills. The candidate must be able to work with supervisors and staff to develop and promote a team-centered atmosphere to facilitate operations which are efficient and provide maximum service delivery to clients.
Public Health- Seattle & King County values diverse perspectives and life experiences. The Department encourages people of all backgrounds to apply, including people of color, immigrants, refugees, women, LGBTQ, people with disabilities, and veterans.
We have a deep commitment to equity and social justice and advancing practices, strategies, and policies that promote fairness, justice, and opportunity for all – in our workplaces and our communities. With this commitment, King County has adopted a pro-equity agenda to advance regional change and ensure that residents from vulnerable communities are incorporated into our emergency planning and public outreach efforts.
Applicants should be committed to working with diverse populations throughout King County to provide excellent customer service to a broad range of cultures, in accordance with the King County Equity and Social Justice Ordinance and the King County Strategic Plan.Who May Apply:This full-time (1.0 FTE) Career Service position is open to all qualified applicants.Work Location:Downtown Public Health, 2124 4th Avenue, Seattle, WA 98121Work Schedule:This position works Monday through Friday, 8:00 a.m-5:00 p.m. and is subject to the Fair Labor Standards Act and overtime eligible.- Job Duties
- Participate and provide direct support of the daily operations for the medical record team to include record look ups, filing, retrieving, processing, scanning/indexing, coordinating in the Health Records purge activity.
- Ensures that all health records are in compliance with HIPAA and other regulations and guidelines. Assisting with the processing of release of health information and request for health information request/activities for the Clinic and ensure compliance with regulations and guidelines.
- Attend monthly/quarterly Division HIM meetings where new procedures and policies are presented.
- Requires strong training and verbal communication skills.
- Demonstrated ability to perform in direct over-sight of daily HIM operations at the site.
- Ability to demonstrate application of health records management and maintenance principles in both paper and electronic formats.
- Provide day-to-day assistance with administrative support to the clinic Personal Health Services Supervisor (PHSS), Public Health Administrative Support Supervisor (PHASS), lead staff physician, and clinic providers.
- Provide cross divisional standard work support as applicable.
- Experience, Qualifications, Knowledge, Skills
- Ability to provide a consistently high level of customer service with discretion, patience and professionalism, based on accepted customer service principles and departmental standards.
- Demonstrated ability to communicate with staff and clients in a pleasant, non-judgmental, respectful and culturally-sensitive manner under varying levels of stress.
- Strong interpersonal, conflict resolution, and problem solving skills.
- Ability to work independently, or part of a multi-disciplinary team and maintain confidentiality.
- Ability to interact with patients around potentially sensitive issues and/or volatile situations.
- Skilled working in Electronic Practice Management systems that include health records, patient scheduling, and financial transactions.
- Skilled at organizing, prioritizing, multi-tasking and adapting to changes in workload demands and successfully meeting deadlines under strict time constraints without compromising accuracy.
- Skilled in the use of office equipment (e.g. multi-line telephone, fax machine(s), scanner, copier, and printer(s).
- Demonstrated ability to focus on multiple task, as well as apply critical thinking skills • Demonstrated ability to perform daily HIM operations at the site.
- Ability to demonstrate application of health records management and maintenance principles in both paper and electronic formats.
- Knowledge of various filing systems, including terminal digit and other health information management operations.
- Demonstrated knowledge and ability to comply with HIPAA, Federal and State regulatory principles and guidelines.
- Demonstrated knowledge of proper release of patient information including understanding of Federal and State laws and regulations that govern the release of information (ROI).
- Demonstrated knowledge and ability to apply various records retention guidelines.
- Demonstrated ability to move up to 25 pounds in order to move boxes and replenish office supplies. This may involve intermittent lifting, standing stooping, bending and reaching during the course of the workday.
DESIRED QUALIFICATIONS:- Work experience at a site or organization level that involves participation in, and/or leading the implementation of an electronic health record.
- Supplemental Information
Forbes recently named King County as one of Washington State's best employers.
Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play.
Guided by our "True North", we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles--we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans.
COVID-19 Vaccination Requirement
King County Executive Branch employees are required to be fully vaccinated against COVID-19. If you are the successful candidate for the position you applied for, the County will send you a conditional offer letter.
As a condition of employment, prior to a final offer of employment, you will be required to:- submit proof of vaccination, or
- have an approved request for medical or religious exemption and an approved accommodation. Philosophical, political, scientific, or sociological objections to vaccination will not be considered for an exemption or accommodation.
The Executive Branch includes employees in the Executive branch, the Assessor's Office, Elections, the King County Sheriff's Office, and the Executive Office.
King County is an Equal Employment Opportunity (EEO) Employer
No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.
To Apply
If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions please contact the recruiter listed on this job announcement.
APPLICATION PROCESS:The following completed items are required to be considered for this vacancy:- NEOGOV/Government Jobs on-line
- Completed supplemental questions that are supported in your application. These answers will be reviewed to determine competitiveness. Please do not use "see resume" in your answers as these will be considered incomplete.
Supplemental Information:
This selection process may include but is not limited to: evaluation of application materials and supplemental questions, testing and interviewing. For more information on our selection process, please refer to http://www.kingcounty.gov/jobs/applying.aspx
Public Health relies on office automation (Microsoft Office) and web-based enabled tools, therefore candidates must be proficient and comfortable with computer use to perform functions associated with on-going work.
Employees are required to adhere to OSHA/WISHA guidelines including but not limited to completing their mandatory trainings on time and obtaining required immunizations.
Regular and reliable attendance, effective communication skills, and development of effective working relationships are requirements of all Public Health positions.
Employees are required to protect the privacy and security of protected health information as defined in State and Federal Law.
Staff may be required to play an active role in the event of a public health emergency, which may include changes in responsibilities and working hours.
If you need a disability accommodation in the application or testing process, please call the contact number listed on the job announcement.
Contact: For more information, please contact Dawnette Yust at dawnette.yust@kingcounty.gov.Union Affiliation:This position is represented by PROTEC17.
King County offers a highly-competitive compensation and benefits package designed to meet the diverse needs of our employees and support our employees' health and well-being. Eligible positions receive the following benefits and have access to the following programs:
- Medical, dental, and vision coverage: King County pays 100% of the premiums for eligible employees and family members
- Life and disability insurance: employees are provided basic coverage and given the opportunity to purchase additional insurance for both the employee and eligible dependents
- Retirement: King County employees are eligible to participate in a pension plan through the Washington State Department of Retirement Systems and a 457(b) deferred-compensation plan
- Transportation program and ORCA transit pass
- 10 paid holidays each year (plus 2 personal holidays)
- Generous vacation and paid sick leave
- Paid parental leave, family and medical leaves, and volunteer leave
- Flexible Spending Account
- Wellness programs
- Onsite gyms and activity centers
- Employee giving program
- Employee assistance programs
- Flexible schedules and telecommuting options, depending on position
- Training and career development programs
This is a general description of the benefits offered to eligible King County employees, and every effort has been made to ensure its accuracy. If any information on this document conflicts with the provisions of a collective bargaining agreement (CBA), the CBA prevails. Also, in the event of any incorrect information in this document, applicable laws, policies, rules, CBAs, or official plan documents will prevail.
NOTE: Benefits for Term Limited Temporary (TLT) or Short Term Temporary (STT) positions, including leave eligibility and/or participation in the pension plan through the Washington State Department of Retirement Systems, will vary based upon the terms and details of the position. Short Term Temporary positions are not eligible for an ORCA transit pass.
For inquiries about the specifics of this position, please contact the recruiter identified on this job posting.
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01Do you have experience with EPIC or other electronic health records system?
- Yes
- No
02If you answered "Yes" to question #1, please describe how you gained that experience and include details on what job position you worked in while using Epic. If you answered "no", please type N/A for your response.03Do you have experience using Microsoft Office Products?- Yes
- No
04If you answered "Yes" to question#3, please describe your experience using Microsoft Office products. If you answered "no" type N/A for your response.05Seattle & King County Public Health has a strong commitment to equity and social justices. All staff are given training in Equity and Social Justice (ESJ) as well as Trauma Informed Care (TIC). Please describe why working for an agency that values ESJ and TIC is important to you.06Do you have knowledge of HIPAA?- Yes
- No
07If you answered "Yes" to question #6, in your own words, please describe what HIPAA means. If you answered "no", please type N/A for your response.08Are you applying to this position as an eligible current or previous King County Employee Priority Placement Program Participant? Is this position the same or lower percentage of full-time when compared to the position held at the point of the notification of layoff? Do you possess the skills and abilities to qualify for this position?- Yes, I was given a layoff notice from my role at King County and I am within two years of the effective date of my layoff. Additionally, the position I was laid off from was the same or a higher percentage of FT status when compared to this one.
- No.
09If you answered yes to the question above and you are applying for this position as a Priority Placement Participant, to be considered, you must provide the following three pieces of information in the space provided: 1. The title you held when you received your layoff notice 2. The department you worked in 3. The effective date of your layoffRequired Question