Administrative Specialist II

King County   Pioneer Square, WA   Full-time     Administration / Clerical
Posted on January 24, 2023
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Salary
$52,187.20 - $66,144.00 Annually

Location
King County Correctional Facility - Downtown Seattle and Maleng Regional Justice Center - Kent, WA

Job Type
Career Service, Full Time, 40 hrs/week

Department
DPH - Public Health

Job Number
2023AO17780

Division
Jail Health Services

Closing
2/3/2023 11:59 PM Pacific

Summary

The Administrative Specialist II will provide specialized technical, program-specific information that requires limited interpretation of established policies, procedures and other relevant sources to internal and/or external customers over the telephone, in writing and/or in person. Some employees may have to deal with sensitive and/or potentially volatile situations. This position is responsible for safely performing a variety of skilled work including distributing materials throughout multiple units in Jail Health Services.

These positions will also perform support activities for multiple disciplines in high volume healthcare settings as part of Jail Health Services.

About Jail Health Services:

JHS provides needed health and social services to the incarcerated population located in the King County jails - King County Correctional Facility (KCCF) in Seattle, WA and Maleng Regional Justice Center (MRJC) in Kent, WA. The primary services we provide include medical, dental, mental health, social and release planning services, treatment of substance use disorders, and pharmaceutical services. We care about the patients we serve and their health outcomes. Our Division includes over 230 employees and a bi-annual budget of over $80 million.

The purpose of JHS is to assure that high-quality health and human services are available to the incarcerated population in the King County adult correctional facilities: the King County Correctional Facility (KCCF) in Seattle and the Maleng Regional Justice Center (MRJC) in Kent. The JHS vision is Opening doors to healthier, happier lives, and the mission is To assess and stabilize serious health problems for the detained population of the King County Correctional Facility and the Maleng Regional Justice Center with a focus on transition from jail.

Staffed 24 hours per day, 7 days per week, 365 days per year, JHS provides a broad range of health care to all individuals booked into the jails. For patients with serious mental health or medical conditions, special housing units (psychiatric and infirmary) along with a higher level of services and medical monitoring are provided. Since the patient population varies both in numbers as well as in acuity of health conditions, staffing is adapted and flexed to meet the constantly changing needs of the population.

JHS staff manage the complex health needs of underserved populations many of whom come to the facility without access to care in the community and with decompensated acute and chronic health conditions.

Commitment to Equity and Social Justice:

As the only jurisdiction in the world named after Dr. Martin Luther King, Jr., one of the most influential civil rights leaders in our nation's history, King County is a vibrant international community with residents that represent countries from around the world. It is a region with increasing diversity that cherishes the traditions of many cultures.

We have a deep commitment to equity and social justice and advancing practices, strategies, and policies that promote fairness, justice, and opportunity for all - in our workplaces and our communities. With this commitment, King County has adopted a pro-equity agenda to advance regional change and ensure that residents from vulnerable communities are incorporated into our emergency planning and public outreach efforts.

Applicants should be committed to working with diverse populations throughout King County to provide excellent customer service to a broad range of cultures, in accordance with the King County Equity and Social Justice Ordinance and the King County Strategic Plan .

Who May Apply:

This full-time position is open to all qualified applicants.

Work Schedule:

The schedules for these positions is to be determined but in general, staff work a day shift. The shift will be Saturday - Wednesday 6:30am - 2:30pm. Holidays are required if your work day falls on a holiday.

Differential pay of an additional $1.50 for hours worked between 10:00 p.m. to 7:00 a.m. will be given. This position is overtime eligible.

Job Duties
  • This position is part of Jail Health Services HIM team and will be cross-trained to fill in for multiple clerical/admin support positions which include support for the medical, dental and psych clinics.
  • Triage a high volume of telephone calls from the general public seeking information on inmate patients. May deal with sensitive and /or potentially volatile situations.
  • Provide specialized and/or technical program-specific information that requires limited interpretation of established policies, procedures and other relevant sources to internal and external customers over the telephone, in writing and in person.
  • Pickup, deliver and stock documents, which entails, navigate throughout a multi-story building using stairs, utilizing a stocking cart and lifting items up to 30 pounds with or without accommodations.
  • Perform basic stocking functions using material handling equipment, load and unload items, and acknowledge receipt of goods and services.
  • Utilize Windows-based software and electronic health records. Scan health information into an electronic health record system (EPIC®). Identify and correct errors to ensure scanning accuracy and to generate statistics. Accurately enter data into multiple databases that includes complex text and numbers and medical terminology.
  • Open, sort, and distribute mail. Attend and take minutes at meetings. Maintain calendars for supervisor and /or program resources, as needed.
  • Assist clients, both internal and external with inquiries and follow up on their concerns.
  • Participate as member of Jail Health Services Health Information Management (HIM) Team in meetings and help implement clinic flow adjustments, program changes and new procedures.
Experience, Qualifications, Knowledge, Skills
  • Computer skills including proficiency in a Windows environment, and the ability to use drop down menus, point and click software, multiple screens and the ability to enter data with at least 85% accuracy and a minimum of 3000 keystrokes per hour.
  • Ability to use word processing and spreadsheet software to complete assigned clerical tasks.
  • Ability to demonstrate knowledge of basic accounting and mathematics.
  • Ability to communicate effectively, both orally and in writing.
  • Ability to follow oral and written instructions and follow through on assignments as directed.
  • Ability to maintain confidentiality on sensitive matters.
  • Ability to communicate in a pleasant, non-judgmental, respectful, culturally sensitive manner under varying levels of stress (this may include high levels of noise, limited resources, etc.).
  • Ability to demonstrate customer service skills - in person and via telephone (discretion, patience, etiquette and professionalism.
  • Ability to use a multi-line telephone system as well as other office equipment including: TDD machine, fax machine, copiers, scanner, label maker, and printers.
  • Ability to gain functional knowledge of medical terminology.
  • Ability to work independently and in an organized manner.
  • Ability to handle difficult interpersonal interactions with discretion and diplomacy.
  • Ability to push, pull or move items greater than 30 pounds, with or without accommodations.
  • Ability to reach above head, kneel, bend, stoop, push cart and navigate throughout a multi-story building using stairs and to walk greater than 300 yards for up to six hours a day.
  • Ability to prioritize and complete multiple tasks simultaneously.
  • Ability to work with interpreters and English as Second Language (ESL) clients.
  • Ability to navigate freely throughout EPIC® and other electronic health record systems.
OR:
Any equivalent combination of experience and education which provides the applicant with the desired skills, knowledge and ability required to perform the work.

Desired Qualifications:
  • Experience working in a correctional facility.
  • Experience using an electronic health record system.
Supplemental Information

Forbes recently named King County as one of Washington State's best employers.

Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play.

Guided by our "True North" , we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles--we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans.

COVID-19 Vaccination Requirement

King County Executive Branch employees are required to be fully vaccinated against COVID-19. If you are the successful candidate for the position you applied for, the County will send you a conditional offer letter.

As a condition of employment, prior to a final offer of employment, you will be required to:
  • submit proof of vaccination, or
  • have an approved request for medical or religious exemption and an approved accommodation. Philosophical, political, scientific, or sociological objections to vaccination will not be considered for an exemption or accommodation.
People are considered fully vaccinated against COVID-19 two weeks after receiving the final dose of a vaccination approved by the Center for Disease Control and Prevention (CDC).

The Executive Branch includes employees in the Executive branch, the Assessor's Office, Elections, the King County Sheriff's Office, and the Executive Office.

King County is an Equal Employment Opportunity (EEO) Employer

No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.

To Apply

If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions please contact the recruiter listed on this job announcement.

Application process:

Applications will be reviewed after the job posting closes. The following items are required to be considered for this vacancy:

  1. NEOGOV/Government Jobs on-line or paper application
  2. Supplemental questionnaire responses
  3. Resume
Please do not use "see resume" in your application or answers to supplemental questions as these will be considered incomplete.

Please do not copy and paste your entire resume, or copy and paste your entire job history, as your answers to the supplemental questions as these will be considered incomplete.

You may attach multiple documents if you wish:
  • Copy and paste one or more documents into the text resume section of the application.
  • Attach multiple documents/files in the resume attachment section.
Your application may be rejected as incomplete if you do not include the standard information in the application. Providing information only in a resume will not be considered a complete application.

Your application materials must validate your answers to the supplemental questions. If your answers cannot be validated, you will not proceed to the next steps of the process.

The selected candidate will be required to pass a thorough background investigation. In the event the job classification requires an exam; an offer of employment will be contingent on passing a pre-employment physical exam and must maintain security clearance.

Supplemental Information:

This selection process may include but is not limited to: evaluation of application materials and supplemental questions, testing and interviewing. For more information on our selection process, please refer to http://www.kingcounty.gov/jobs/applying.aspx

Public Health relies on office automation (Microsoft Office) and web-based enabled tools, therefore candidates must be proficient and comfortable with computer use to perform functions associated with on-going work.

Employees are required to adhere to OSHA/WISHA guidelines including but not limited to completing their mandatory trainings on time and obtaining required immunizations.

Regular and reliable attendance, effective communication skills, and development of effective working relationships are requirements of all Public Health positions.

Employees are required to protect the privacy and security of protected health information as defined in State and Federal Law.

Staff may be required to play an active role in the event of a public health emergency, which may include changes in responsibilities and working hours.

If you need a disability accommodation in the application or testing process, please call the contact number listed on the job announcement.

Applicants from this job posting may be used to fill temporary or other positions in this classification for a period of up to a 6 months.

Additional Information:

Public Health - Jail Health Services follows and maintains federal and state requirements standards including, but not limited to, Prison Rape Elimination Act (PREA) standards which apply to all public and private institutions that house adult or juvenile offenders. PREA standards preclude the department from hiring or promoting anyone who has engaged in, or been convicted of any conduct which would violate PREA standards related to sexual assault including:
  • Sexual abuse in a prison, jail, lockup, community confinement facility, juvenile facility, or other institution.
  • Convicted of engaging or attempting to engage in sexual activity in the community facilitated by force, overt or implied threats of force, or coercion, or if the victim did not consent or was unable to consent or refuse; or,
  • Has been civilly or administratively adjudicated to have engaged in the activity described above.
Additionally, PREA standards require that the department consider any incidents of sexual harassment involving an inmate or detainee in determining whether or not to hire or promote anyone.

The above is in compliance with PREA and its implementing regulations, 28 C.F.R. Part 115, Subpart A, Section 115.17, Hiring and Promotion Decisions.

Union affiliation:

Protec 17

Contact:
For more information about the application process please contact Alexis Owens alowens@kingcounty.gov

King County offers a highly-competitive compensation and benefits package designed to meet the diverse needs of our employees and support our employees' health and well-being. Eligible positions receive the following benefits and have access to the following programs:
  • Medical, dental, and vision coverage: King County pays 100% of the premiums for eligible employees and family members
  • Life and disability insurance: employees are provided basic coverage and given the opportunity to purchase additional insurance for both the employee and eligible dependents
  • Retirement: King County employees are eligible to participate in a pension plan through the Washington State Department of Retirement Systems and a 457(b) deferred-compensation plan
  • Transportation program and ORCA transit pass
  • 10 paid holidays each year (plus 2 personal holidays)
  • Generous vacation and paid sick leave
  • Paid parental leave, family and medical leaves, and volunteer leave
  • Flexible Spending Account
  • Wellness programs
  • Onsite gyms and activity centers
  • Employee giving program
  • Employee assistance programs
  • Flexible schedules and telecommuting options, depending on position
  • Training and career development programs
For additional information about employee benefits please visit our Benefits, Payroll, and Retirement Page .

This is a general description of the benefits offered to eligible King County employees, and every effort has been made to ensure its accuracy. If any information on this document conflicts with the provisions of a collective bargaining agreement (CBA), the CBA prevails. Also, in the event of any incorrect information in this document, applicable laws, policies, rules, CBAs, or official plan documents will prevail.

NOTE: Benefits for Term Limited Temporary (TLT) or Short Term Temporary (STT) positions, including leave eligibility and/or participation in the pension plan through the Washington State Department of Retirement Systems, will vary based upon the terms and details of the position.Short Term Temporary positions are not eligible for an ORCA transit pass.

For inquiries about the specifics of this position, please contact the recruiter identified on this job posting.