Administrative Specialist II
Public Health – Seattle & King County is seeking an Administrative Specialist II to join our vibrant and diverse team at our Downtown Public Health center in the delivery of various health services to the county's most vulnerable people. This is a full time Career Service position.
Our clients are culturally, socially, and linguistically diverse. Applicants should be committed to working with diverse populations to provide excellent customer service to people from a broad range of cultures, communities, backgrounds, and experiences, including people experiencing homelessness and/or mental illness. This position supports and advances the Community Health Services Division's values for fair and culturally competent service delivery, innovative, effective, and efficient application of resources, building a culture of performance, expanding opportunities to seek input, and listen and respond to clients.
- Job Duties
- Greet patients, both in person and on the phone, and electronically complete registration and check-in.
- Schedule patient visits with appropriate providers and programs.
- Data collection and entry including client referrals
- Solicit financial and insurance information, verify insurance coverage, calculate charges, and collect payments when appropriate.
- Identify when patient needs triage by healthcare staff, and quickly identify potential emergencies.
- Coordinate patient and information flow, while maintaining patient confidentiality and complying with Federal HIPAA laws.
- Utilize a variety of computer programs, including Epic, Provider One, and Microsoft Office.
- Work closely with medical interpreters by phone and in person, as needed.
- Verify that encounters and paperwork are correct to ensure accuracy.
- Perform general office duties such as copying and faxing.
- Cross-train to float between multiple clinics with variable workflows, including Refugee Screening, Bupe Pathways, Downtown Dental, and Downtown Family Medicine.
- Experience, Qualifications, Knowledge, Skills
- Skilled at interacting with respect with people of all backgrounds, including individuals with limited English or living homeless.
- Skilled at handling confidential data and sensitive situations with tact and discretion.
- Skilled at organizing, prioritizing, problem solving.
- Skilled at communicating and explaining information in a clear and professional manner.
- Open to feedback and making positive changes.
- Able to learn and use multiple computer programs.
- Experience with Electronic Practice Management systems that include health records, patient scheduling, and financial transactions.
- Able to work successfully both independently and as part of a multi-disciplinary team.
- Reliable in attendance and punctuality.
- Able to read, write, and communicate clearly in English.
- Experienced working in a healthcare or social service delivery environment, providing a high level of customer service in a fast-paced, high-volume environment for at least one year, or equivalent education/training in this kind of work.
- Understanding of inclusive engagement as well as equity and social justice principles-Experience incorporating these principles into daily work and collaborating with a team to drive program toward racial and social equity goals.
- Basic knowledge of public health and medical practices terminology.
- Experience with Epic
- Community health experience, education, or training.
- Knowledge and understanding of Trauma Informed Care principles
- Supplemental Information
Forbes recently named King County as one of Washington State's best employers.
Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play.
Guided by our "True North", we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles--we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans.
COVID-19 Vaccination Requirement
King County Executive Branch employees are required to be fully vaccinated against COVID-19. If you are the successful candidate for the position you applied for, the County will send you a conditional offer letter.
As a condition of employment, prior to a final offer of employment, you will be required to:
- submit proof of vaccination, or
- have an approved request for medical or religious exemption and an approved accommodation. Philosophical, political, scientific, or sociological objections to vaccination will not be considered for an exemption or accommodation.
People are considered fully vaccinated against COVID-19 two weeks after receiving the final dose of a vaccination approved by the Center for Disease Control and Prevention (CDC).
The Executive Branch includes employees in the Executive branch, the Assessor's Office, Elections, the King County Sheriff's Office, and the Executive Office.
King County is an Equal Employment Opportunity (EEO) Employer
No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.
If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions please contact the recruiter listed on this job announcement.
Who May Apply
This position is open to all qualified candidates.
The following items are required to be considered for this vacancy:
- An electronic application through www.kingcounty.gov/jobs or www.governmentjobs.com (use the "Apply" link) including work history and position duties.
- Responses to supplemental questions.
- The selection process may include but is not limited to: evaluation of application materials and supplemental questions, interviewing, and testing. For more information on our selection process, please refer to www.kingcounty.gov/depts/health/jobs/hiring.
- Regular and reliable attendance, effective communication skills, and the development of effective working relationships are requirements of all Public Health positions.
- Staff may be required to play an active role in the event of a public health emergency, which may include changes in responsibilities, work location, and working hours.
- The selected candidate will be required to submit to a thorough background investigation.
- Employees are required to protect the privacy and security of protected health information as defined in State and Federal Law.
- Employees are required to adhere to OSHA/WISHA guidelines including but not limited to completing required training on time.
The position is full time and onsite work. Monday to Friday from 8am - 5 pm.
This position is currently primarily on-site and it's located at Downtown Public Health Center.
Please note that when an employee conducts work that is likely to bring them in contact with another individual, safety precautions are required, including the wearing of masks while in clinic. King County is doing its part to reduce the spread of COVID-19 and remains committed to reducing our carbon footprint.
This position is represented by Protect Local 17 Union.
For more information about the application process, please contact Dawnette Yust
King County offers a highly-competitive compensation and benefits package designed to meet the diverse needs of our employees and support our employees' health and well-being. Eligible positions receive the following benefits and have access to the following programs:
- Medical, dental, and vision coverage: King County pays 100% of the premiums for eligible employees and family members
- Life and disability insurance: employees are provided basic coverage and given the opportunity to purchase additional insurance for both the employee and eligible dependents
- Retirement: King County employees are eligible to participate in a pension plan through the Washington State Department of Retirement Systems and a 457(b) deferred-compensation plan
- Transportation program and ORCA transit pass
- 10 paid holidays each year (plus 2 personal holidays)
- Generous vacation and paid sick leave
- Paid parental leave, family and medical leaves, and volunteer leave
- Flexible Spending Account
- Wellness programs
- Onsite gyms and activity centers
- Employee giving program
- Employee assistance programs
- Flexible schedules and telecommuting options, depending on position
- Training and career development programs
This is a general description of the benefits offered to eligible King County employees, and every effort has been made to ensure its accuracy. If any information on this document conflicts with the provisions of a collective bargaining agreement (CBA), the CBA prevails. Also, in the event of any incorrect information in this document, applicable laws, policies, rules, CBAs, or official plan documents will prevail.
NOTE: Benefits for Term Limited Temporary (TLT) or Short Term Temporary (STT) positions, including leave eligibility and/or participation in the pension plan through the Washington State Department of Retirement Systems, will vary based upon the terms and details of the position. Short Term Temporary positions are not eligible for an ORCA transit pass.
For inquiries about the specifics of this position, please contact the recruiter identified on this job posting.
01Please describe your training and/or experience in a position requiring significant public contact where you were responsible for providing detailed information over the phone or in person. This would include determining whether calls should be referred to someone else, as well as exchanging, correcting, and verifying information received from members of the public quickly and efficiently.02Do you have experience working with diverse populations, such as individuals of different ages, races, ethnic groups or who speak limited English?
03If you answered yes to the previous question, please provide an example, including strategies you have used successfully. If you do not have this experience, please type N/A.04Describe how you have developed your customer service skills in the work environment – As part of your answer, please include how you gained the ability to build and maintain effective relationships to ensure customer satisfaction, as well as when and where you gained this ability.05Do you have experience with the EPIC electronic health records system?
06If yes, please name the system or systems and describe in what capacity you used it at your current/former job (for example: check-in or checkout desk; appointment scheduling). If you do not have this experience, please type N/A.07Please indicate which Microsoft Office programs you have proficiency using.
08Do you have experience or knowledge of trauma informed care?
09If yes, please describe a situation where you used a trauma informed guiding principle. If you do not have this experience, please type N/A.10Have you served as either an active duty or a reservist member of the US Army, Navy, Marines, Air Force, or Coast Guard, or are you currently or have you served in the National Guard?
11Are you applying to this position as an eligible current or previous King County Employee Priority Placement Program Participant? Is this position the same or lower percentage of full-time when compared to the position held at the point of the notification of layoff? Do you possess the skills and abilities to qualify for this position?
12If you answered yes to the question above and you are applying for this position as a Priority Placement Participant, to be considered, you must provide the following three pieces of information in the space provided: 1. The title you held when you received your layoff notice 2. The department you worked in 3. The effective date of your layoff
- Yes, I was given a layoff notice from my role at King County and I am within two years of the effective date of my layoff. Additionally, the position I was laid off from was the same or a higher percentage of FT status when compared to this one.