Administrative Specialist III - Risk Management

King County   Seattle, WA   Full-time     Administration / Clerical
Posted on May 12, 2022
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Summary

NOTE - this recruitment has been reopened to accept new applications.  If you have already submitted an application, you do not need to reapply.  This recruitment will remain open continuously until filled.


King County's Office of Risk Management Services (ORMS) is seeking an organized, process-focused individual to join our team in an exciting Career Service (Regular) assignment. This Administrative Specialist III position is responsible for providing customer service to the public, administrative support to office staff and will participate in the claims management process for the County.

This position will be located in a "hybrid" environment working onsite in downtown Seattle and remote/telecommute.  When onboarding and training, work will be primarily performed onsite.

This recruitment may also be used to create an eligibility pool for future Career Service and temporary vacancies in this classification in the next six months.
 
ORMS’ guiding principles and core values govern our roles and responsibilities as employees. We are actively seeking employees whose behavior is in alignment with our division's core values:
 
  • Respect & Integrity: We encourage an atmosphere of mutual trust and respect; working to demonstrate these principles in all interactions. We strive to do the right thing at all times and in all circumstances, realizing that the strength of our organization is based on the good character of each individual. 
  • Teamwork: We create a culture of collaboration and contribution by taking pride in our team and trusting one another. We have confidence in each other's capabilities and assume positive intent. We engage in healthy conflict through open and honest communication.
  • Commitment to Excellence: We endeavor to continuously improve our organization by maintaining high standards and developing our team members. We value quality and accountability while providing timely and responsive service.
  • Stewards of Public Resources: We safeguard public resources through adherence to required timelines, careful consideration of liability, and continuous improvement.  We collaborate with county agencies to ensure transparency and achieve risk optimization.

Job Duties

  • Set-up tort and recovery claims, create invoices from reports, read and summarize claimant statements, and handle sensitive and confidential information appropriately;
  • Analyze, research, and audit claims information including generating reports. Manipulate and analyze large data sets;
  • Perform financial duties including payment plan set-up and management, serve as back up for processing Accounts Payable and Accounts Receivable transactions, such as making deposits and paying bills or settlements;
  • Suggest improvements to claims system administrator regarding system work flow and performance. Test modifications to ensure they work as intended.
  • Handle calls for public records requests and initiate requests in the public records system.
  • Provide customer service with limited guidance to internal clients and the general public, this includes regular handling of difficult situations requiring tact, discretion, and diplomacy in a professional manner;
  • Distribute workload among team, monitor completion of work and communicate well with team members to work effectively together;

Experience, Qualifications, Knowledge, Skills

  • Have a background in providing high level administrative support or any combination of education and experience.
  • Thrive independently with little supervision and are skilled in working collaboratively as part of a team; 
  • Can provide excellent customer service while managing difficult situations on a daily basis;
  • Have experience and are comfortable working with large amounts of data, using multiple databases with ease and working with a wide range of clientele;
  • Regularly take initiative and implement process improvements while holding yourself accountable for producing timely, high quality work under tight deadlines and maintaining composure;
  • Have effective communication and interpersonal skills, including the ability to communicate effectively in writing with members of the public;
  • Are comfortable using and learning database and Microsoft Office tools in daily work;
  • Embrace and incorporate equity and social justice principles and perspective into your work.

Supplemental Information

How to apply
This exciting opportunity to join the Office of Risk Management Services is open to the public and all King County employees.  A King County application is required. We highly encourage applicants to include a resume and cover letter with their materials. The quality of your application materials will be considered during the selection process.   A skills evaluation will be required as part of the interview process.

This position is represented by Local 117 Administrative Employees. 

Employees must reside in WA state and within a reasonable distance to their King County worksite to respond to workplace reporting requirements.  There will be situations where the employee is required to report to a County worksite.  Please note that when an employee conducts work that is likely to bring them in contact with another individual, safety precautions are required by the department in alignment with the Public Health Directive from the Seattle & King County Public Health Officer.
 
To support employees during this time King County has a robust collection of tools and resources to support working remotely. The individual selected for this opportunity will be joining an innovative and progressive team. King County is doing its part to reduce the spread of COVID-19 and remains committed to reducing our carbon footprint.

Forbes recently named King County as one of Washington State's best employers.

Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play.

Guided by our 
"True North", we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles--we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans.

COVID-19 Vaccination Requirement

King County Executive Branch employees are required to be fully vaccinated against COVID-19. If you are the successful candidate for the position you applied for, the County will send you a conditional offer letter.


As a condition of employment, prior to a final offer of employment, you will be required to:

  • submit proof of vaccination, or
  • have an approved request for medical or religious exemption and an approved accommodation. Philosophical, political, scientific, or sociological objections to vaccination will not be considered for an exemption or accommodation.
People are considered fully vaccinated against COVID-19 two weeks after receiving the final dose of a vaccination approved by the Center for Disease Control and Prevention (CDC).

The Executive Branch includes employees in the Executive branch, the Assessor's Office, Elections, the King County Sheriff's Office, and the Executive Office.

King County is an Equal Employment Opportunity (EEO) Employer

No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.
 

King County offers a highly-competitive compensation and benefits package designed to meet the diverse needs of our employees and support our employees' health and well-being.  Eligible positions receive the following benefits and have access to the following programs:

  • Medical, dental, and vision coverage: King County pays 100% of the premiums for eligible employees and family members
  • Life and disability insurance: employees are provided basic coverage and given the opportunity to purchase additional insurance for both the employee and eligible dependents
  • Retirement: King County employees are eligible to participate in a pension plan through the Washington State Department of Retirement Systems and a 457(b) deferred-compensation plan
  • Transportation program and ORCA transit pass
  • 10 paid holidays each year (plus 2 personal holidays)
  • Generous vacation and paid sick leave
  • Paid parental leave, family and medical leaves, and volunteer leave
  • Flexible Spending Account
  • Wellness programs
  • Onsite gyms and activity centers
  • Employee giving program
  • Employee assistance programs
  • Flexible schedules and telecommuting options, depending on position
  • Training and career development programs
For additional information about employee benefits please visit our Benefits, Payroll, and Retirement Page.

This is a general description of the benefits offered to eligible King County employees, and every effort has been made to ensure its accuracy.  If any information on this document conflicts with the provisions of a collective bargaining agreement (CBA), the CBA prevails.  Also, in the event of any incorrect information in this document, applicable laws, policies, rules, CBAs, or official plan documents will prevail.
 
NOTE:  Benefits for Term Limited Temporary (TLT) or Short Term Temporary (STT) positions, including leave eligibility and/or participation in the pension plan through the Washington State Department of Retirement Systems, will vary based upon the terms and details of the position. Short Term Temporary positions are not eligible for an ORCA transit pass.
 
For inquiries about the specifics of this position, please contact the recruiter identified on this job posting.

01
Are you applying to this position as an eligible current or previous King County Employee Priority Placement Program Participant? Is this position the same or lower percentage of full-time when compared to the position held at the point of the notification of layoff? Do you possess the skills and abilities to qualify for this position?
  • Yes, I was given a layoff notice from my role at King County and I am within two years of the effective date of my layoff. Additionally, the position I was laid off from was the same or a higher percentage of FT status when compared to this one.
  • No.
02
If you answered yes to the question above and you are applying for this position as a Priority Placement Participant, to be considered, you must provide the following three pieces of information in the space provided: 1. The title you held when you received your layoff notice 2. The department you worked in 3. The effective date of your layoff

Required Question