Administrator III Microsoft Vaccine Management System (MVM)

King County   Seattle, WA   Full-time     Information Services / Technology (IT)
Posted on November 10, 2021
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This posting is open continuous until the job is filled. First consideration will be given to applications received by November 18,2021.

This position is a unique opportunity within Public Health to be a member of the team who supports users of the Microsoft Vaccine Management System (MVM), the software system used for registration, scheduling, and documenting the administration of COVID-19 vaccinations at Public Health – Seattle & King County vaccination sites.  

This recruitment is for an Administrator III, Special Duty Assignment (SDA) or Term-Limited Temporary (TLT) on the MVM Support Team, in the Community Health Services Division.  Assignment is for approximately 8 months until June 2022. Incumbents will support the MVM system and MVM users. This position plays a key role by providing a high level of customer service, maintaining quality standards, creating training materials, training users, testing the system during upgrades and troubleshooting problems.
Public Health - Seattle & King County is the one of the largest metropolitan health departments in the United States with 1500 employees, 40 sites, and a budget of $318 million. The department serves a resident population of 1.9 million people in an environment of great complexity and scale, with 19 acute care hospitals and over 7000 medical professionals. Over 100 languages are spoken here, and King County is an international destination welcoming 30 million visitors annually.  

As the only jurisdiction in the world named after Dr. Martin Luther King, Jr., one of the most influential civil rights leaders in our nation's history, King County is a vibrant international community with residents that represent countries from around the world. It is a region with increasing diversity that cherishes the traditions of many cultures.

We have a deep commitment to equity and social justice and advancing practices, strategies, and policies that promote fairness, justice, and opportunity for all – in our workplaces and our communities. With this commitment, King County has adopted a pro-equity agenda to advance regional change and ensure that residents from vulnerable communities are incorporated into our emergency planning and public outreach efforts.
To learn more, please visit  

Applicants should be committed to working with diverse populations throughout King County to provide excellent customer service to a broad range of cultures, in accordance with King County Equity and Social Justice Ordinance and the King County Strategic Plan. This position supports and advances Community Health Services Division's values for fair and culturally competent service delivery, innovative, effective and efficient application of resources, building a culture of performance and expanding opportunities to seek input, listen and respond to industry and residents. 

Job Duties

  • Perform MVM application support on the phone, in person, and via email and Teams. 
  • Assist MVM users with issues including troubleshooting complex problems.
  • Consult with site staff to develop standard optimized workflows within MVM. 
  • Assist with new software version implementation, including testing and reporting of issues.
  • Develop job aids and video recordings and keep all MVM training materials updated.
  • Assess training needs, conduct staff training and track user training. 
  • Write and send out communication to end users, alerts for system issues, resolution.

Experience, Qualifications, Knowledge, Skills

  • Experience using Microsoft Vaccine Management System (MVM) – or - experience supporting an Electronic Health Record System.
  • Demonstrated skill in critical thinking, analysis and problem solving, quality improvement and assurance. 
  • Ability to produce high quality, succinct training documents with technical instructions combining written text with screenshots in Microsoft Word (job aids).
  • Demonstrated commitment to customer service.  
  • Experience using Microsoft Office including Teams, Outlook, Word, Dynamics 365
  • Demonstrated ability to communicate effectively verbally and in writing to explain technical concepts in non-technical language. 
  • Demonstrated ability to handle multiple priorities effectively.
  • Demonstrated skill at working collaboratively.
  • Follow through and accountability in completing work and meeting deadlines.
  • Work in a sometimes-high pressure environment while maintaining composure

Supplemental Information

Forbes recently named King County as one of Washington State's best employers.

Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play.

Guided by our "True North", we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles--we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans.

COVID-19 Vaccination Requirement
King County Executive Branch employees are required to be fully vaccinated against COVID-19. If you are the successful candidate for the position you applied for, the County will send you a conditional offer letter. As a condition of employment, prior to a final offer of employment, you will be required to:
• submit proof of vaccination or 

• have an approved request for medical or religious exemption and an approved accommodation. Philosophical, political, scientific, or sociological objections to vaccination will not be considered for an exemption or accommodation.
People are considered fully vaccinated against COVID-19 two weeks after receiving the final dose of a vaccination approved by the Center for Disease Control and Prevention (CDC).
The Executive Branch includes employees in the Executive branch, the Assessor’s Office, Elections, the King County Sheriff’s Office, and the Executive Office. King County is an Equal Employment Opportunity (EEO) Employer.

King County is an Equal Employment Opportunity (EEO) Employer

No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.

To Apply

If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions please contact your recruiter listed on this job announcement.

Who May Apply 
This position is open to all qualified internal and external candidates. To be considered as a Special Duty applicant, you must be a current Career Service, King County employee who has successfully passed probation and must get your supervisor's approval if this assignment is offered to you.

Application Process
The following items are required to be considered for this vacancy:

1. NEOGOV/Government Jobs on-line or paper application.
2. Responses to the supplemental questions.
3. A cover letter that summarizes your interest and qualifications for the position.
You can attach multiple documents if necessary or required, such as your cover letter or resume to your application. Your options are:
  • Copy and paste one or more documents into the text resume section of the application.
  • Attach multiple documents/files in the resume attachment section.
Your application may be rejected as incomplete if you do not include the relevant information in the application. Cover letters and/or resumes are not accepted in lieu of a completed application. Applications and/or Supplemental Questionnaires that state "see my resume" or "see my personnel file" are considered incomplete and will not be accepted.
  • The selection process may include but is not limited to: evaluation of application materials and supplemental questions, interviewing, and testing. For more information on our selection process, please refer to
  • Regular and reliable attendance, effective communication skills, and development of effective working relationships are requirements of all Public Health positions.
  • Staff may be required to play an active role in the event of a public health emergency, which may include changes in responsibilities, work location and working hours.

Special Work Condition:  
  • Must be able to sit for prolonged periods of time at a computer.
  • Must be able to communicate via phone, Teams and email throughout the day.
  • Must be able and eager to work variable shifts as directed by management.  
Necessary Special Requirements
  • The selected candidate will be required to pass a thorough background investigation. 
  • Employees are required to protect the privacy and security of protected health information as defined in State and Federal Law.
  • Employees are required to adhere to OSHA/WISHA guidelines including but not limited to completing required training on time.

Work schedule
This position is exempt from the provisions of the Fair Labor Standards Act, and is not overtime eligible. This work includes on call and after-hours support, as well as weekend and holiday work. 
Work Location and Telecommuting

This position will be located in Downtown Seattle in the Chinook Building. However, due to COVID, employees on this team are working remotely, with occasional onsite location work and travel to King County vaccination site locations.

Employees will have access to shared workspaces at various King County facilities. Employees must reside in Washington state and within a reasonable distance to their King County worksite to respond to workplace reporting requirements.
Employees will be provided with a County issued laptop and must maintain a workspace with an internet connection (access may be supplemented in some situations) where they can reliably perform work and remain available and responsive during scheduled work hours. Please note that when an employee conducts work that is likely to bring them in contact with another individual, safety precautions are required, including the wearing of masks in some situations. King County is doing its part to reduce the spread of COVID-19 and remains committed to reducing our carbon footprint.
King County has a robust collection of tools and resources to support working remotely. The individual selected for this opportunity will be joining an innovative and progressive team that is redefining how we work as we transition to the department's hybrid environment. 
Union affiliation:
This position is not represented by a labor union.
If you have questions, please contact Nic Horea, Human Resource Analyst at or 206-263-8736.

King County offers a highly-competitive compensation and benefits package designed to meet the diverse needs of our employees and support our employees' health and well-being.  Eligible positions receive the following benefits and have access to the following programs:

  • Medical, dental, and vision coverage: King County pays 100% of the premiums for eligible employees and family members
  • Life and disability insurance: employees are provided basic coverage and given the opportunity to purchase additional insurance for both the employee and eligible dependents
  • Retirement: King County employees are eligible to participate in a pension plan through the Washington State Department of Retirement Systems and a 457(b) deferred-compensation plan
  • Transportation program and ORCA transit pass
  • 10 paid holidays each year (plus 2 personal holidays)
  • Generous vacation and paid sick leave
  • Paid parental leave, family and medical leaves, and volunteer leave
  • Flexible Spending Account
  • Wellness programs
  • Onsite gyms and activity centers
  • Employee giving program
  • Employee assistance programs
  • Flexible schedules and telecommuting options, depending on position
  • Training and career development programs
For additional information about employee benefits please visit our Benefits, Payroll, and Retirement Page.

This is a general description of the benefits offered to eligible King County employees, and every effort has been made to ensure its accuracy.  If any information on this document conflicts with the provisions of a collective bargaining agreement (CBA), the CBA prevails.  Also, in the event of any incorrect information in this document, applicable laws, policies, rules, CBAs, or official plan documents will prevail.
NOTE:  Benefits for Term Limited Temporary (TLT) or Short Term Temporary (STT) positions, including leave eligibility and/or participation in the pension plan through the Washington State Department of Retirement Systems, will vary based upon the terms and details of the position. Short Term Temporary positions are not eligible for an ORCA transit pass.
For inquiries about the specifics of this position, please contact the recruiter identified on this job posting.

Do you have experience using Microsoft Vaccine Management System (MVM) – and/or - experience supporting an Electronic Health Record System?
  • Yes
  • No
What is your level of proficiency using Microsoft Office including Teams, Outlook, Word, Dynamics 365?
  • No experience
  • Beginner
  • Intermediate
  • Advanced
Do you have experience producing training documents with technical instructions combining written text with screenshots in Microsoft Word (job aids)?
  • Yes
  • No
If you answered "yes" to question #3, please describe your experience. If you answered "no" , please type N/A.
Are you applying to this position as an eligible Current or Previous King County Employee Priority Placement Program Participant AND Is this position the same or lower percentage of full-time when compared to the position held at the point of the notification of layoff AND Do you possess the skills and abilities to qualify for this position?
  • Yes, I was given a layoff notice from my role at King County AND I am within two years of the effective date of my layoff. AND The position I was laid off from was the same or a higher percentage of FT status when compared to this one.
  • No.
If you answered yes to the question above and you are applying for this position as a Priority Placement Participant, to be considered, you must provide the following three pieces of information in the space provided: 1. The title you held when you received your layoff notice 2. The department you worked in 3. The effective date of your layoff

Required Question