Assistant Manager of Strategy and Administration (Bus Operations)
King County
Seattle, WA
Full-time
Transportation Support Services
Posted on January 10, 2025
Salary
$151,424.00 - $191,942.40 Annually
Location
Multiple locations in King County, WA
Job Type
Career Service, Full Time, 40 hrs/week
Job Number
2024ECB22217.2
Department
MTD - Metro Transit
Division
Bus Operations
Opening Date
01/09/2025
Closing Date
1/22/2025 4:00 PM Pacific
FLSA
Exempt
Bargaining Unit
Z3 : KC Personnel Guidelines
Full- or Part-Time
Full Time
Hours/Week
40 hours/week
Come join one of the nation's leading transit agencies during an exciting period of growth and innovation. We are adopting new services and building a dynamic organizational structure to achieve clear strategic goals. Be a part of our transformative journey!
King County Metro's Bus Operations Division is seeking an adept and ambitious Assistant Manager of Strategy and Administration. We deliver safe, secure, efficient, and reliable transportation services to millions of residents and visitors annually. Join us in our mission to keep our community moving smoothly and safely.
The Assistant Manager of Strategy and Administration will ensure consistency across Bus Operation's transit locations in administering policies, procedures, and labor agreements. They will assist in developing and implementing 3- to 5-year strategic plans for the division, oversee performance measures, support employee communications, and lead the project management team. This role provides division-level support and guidance to the following Bus Operations teams:
Who may apply: We are accepting application materials from all qualified candidates, including the general public and King County Employees.
Recruitment Details: This recruitment will fill one (1) career service Assistant Manager of Strategy and Administration position within the Bus Operations Division. This recruitment may also be used to establish an eligibility pool to fill future career service opportunities in this classification and workgroup that may occur over the next twelve months from the establishment of the list. If created, the list would be utilized at the hiring authority's discretion.
To learn more about Metro, please click here .
If you would like to have a confidential discussion about the opportunity, you are invited to contact our recruiter:
Emily Clark (She/ Her), Senior Talent Advisor: emclark@kingcounty.gov or 206-477-8373 .
Applying equity and social justice principles is a daily responsibility and a foundational expectation for all King County employees. In this role, you will apply equity and social justice principles that exemplify shared values, behaviors, and practices to all aspects of the work. As the Assistant Manager of Strategy and Administration, you will also:
We are seeking candidates who possess the following minimum qualifications:
To Apply: If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions, please contact the recruiter listed on this job announcement.
The following application materials are required to apply:
Work Schedule: This position is exempt from the Fair Labor Standards Act and is not eligible for overtime. It involves a 40-hour work week, Monday through Friday, typically between 6:00 AM and 6:00 PM, with the exact schedule determined by management. The selected candidate is required to work on-site at least three days per week. Primary work locations include King Street Center (201 South Jackson Street, Seattle 98104) and various transit bases and worksites across King County.
Teleworking Requirement: The work associated with this position will be performed through a combination of teleworking and onsite work and meetings as needed. Employees must reside in Washington state and within a reasonable distance to their King County worksite to respond to workplace reporting requirements. Employees will be provided a County-issued laptop and must maintain a workspace with an internet connection (access may be supplemented in some situations) where they can reliably perform work and remain available and responsive during scheduled work hours.
Forbes named King County as one of Washington State's best employers. Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play.
Guided by our " True North and Values ," we are making King County a welcoming community where every person can thrive. We value diversity, inclusion, and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention are how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles--we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native Americans, people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans.
King County is an Equal Employment Opportunity (EEO) Employer No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation, and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay, or other forms of compensation.
Additional Support: Applicants who are unable to apply online should follow the instructions at Application FAQ's- King County. For technical support related to your application, contact the GovernmentJobs' applicant support team for assistance: +1 855-524-5627. For guidance on how to complete these required materials, be sure to visit the Career Support Services website .
Classification: Transit Operations Manager - Assistant 1132110
Union Representation: This position is not represented.
King County offers a highly-competitive compensation and benefits package designed to meet the diverse needs of our employees and support our employees' health and well-being. Eligible positions receive the following benefits and have access to the following programs:
This is a general description of the benefits offered to eligible King County employees, and every effort has been made to ensure its accuracy. If any information on this document conflicts with the provisions of a collective bargaining agreement (CBA), the CBA prevails.
NOTE: Benefits for Term Limited Temporary (TLT) or Short Term Temporary (STT) positions, including leave eligibility and/or participation in the pension plan through the Washington State Department of Retirement Systems, will vary based upon the terms and details of the position.Short Term Temporary positions are not eligible for an ORCA transit pass.
For inquiries about the specifics of this position, please contact the recruiter identified on this job posting.
$151,424.00 - $191,942.40 Annually
Location
Multiple locations in King County, WA
Job Type
Career Service, Full Time, 40 hrs/week
Job Number
2024ECB22217.2
Department
MTD - Metro Transit
Division
Bus Operations
Opening Date
01/09/2025
Closing Date
1/22/2025 4:00 PM Pacific
FLSA
Exempt
Bargaining Unit
Z3 : KC Personnel Guidelines
Full- or Part-Time
Full Time
Hours/Week
40 hours/week
Summary
Come join one of the nation's leading transit agencies during an exciting period of growth and innovation. We are adopting new services and building a dynamic organizational structure to achieve clear strategic goals. Be a part of our transformative journey!
King County Metro's Bus Operations Division is seeking an adept and ambitious Assistant Manager of Strategy and Administration. We deliver safe, secure, efficient, and reliable transportation services to millions of residents and visitors annually. Join us in our mission to keep our community moving smoothly and safely.
The Assistant Manager of Strategy and Administration will ensure consistency across Bus Operation's transit locations in administering policies, procedures, and labor agreements. They will assist in developing and implementing 3- to 5-year strategic plans for the division, oversee performance measures, support employee communications, and lead the project management team. This role provides division-level support and guidance to the following Bus Operations teams:
- Planning & Technical Support : The team that manages the operational system, workforce planning, and data that informs key decision-making in Bus Operations and Metro. Included in this team are Operations System Support Coordinators.
- Administration: A core group of dedicated staff focused on financials, continuous improvement, data management, and project management.
Who may apply: We are accepting application materials from all qualified candidates, including the general public and King County Employees.
Recruitment Details: This recruitment will fill one (1) career service Assistant Manager of Strategy and Administration position within the Bus Operations Division. This recruitment may also be used to establish an eligibility pool to fill future career service opportunities in this classification and workgroup that may occur over the next twelve months from the establishment of the list. If created, the list would be utilized at the hiring authority's discretion.
To learn more about Metro, please click here .
If you would like to have a confidential discussion about the opportunity, you are invited to contact our recruiter:
Emily Clark (She/ Her), Senior Talent Advisor: emclark@kingcounty.gov or 206-477-8373 .
Job Duties
Applying equity and social justice principles is a daily responsibility and a foundational expectation for all King County employees. In this role, you will apply equity and social justice principles that exemplify shared values, behaviors, and practices to all aspects of the work. As the Assistant Manager of Strategy and Administration, you will also:
- Assist in the planning and implementation of the divisional 3- to 5- year strategic plan.
- Develop action plans to operationalize the divisional strategic plan. Guide project teams to achieve and measure strategic outcomes that are realistic for operational environments.
- Participate in oversight of technology projects to ensure operational business needs are met. Serve on committees, review documents, communicate operational issues and concerns, and provide pertinent information.
- Oversee the integration and management of assigned projects impacting operations; represent Bus Operations issues in department- and division-wide initiatives.
- Ensure the consistent integration and application of labor agreements, policies, and procedures across all workgroups in the Division to meet service delivery goals and maintain operational efficiency.
- Meet with other Bus Operations Assistant Managers, Superintendents, and other staff to ensure consistent administration of policies and procedures; meet with staff to solicit ideas for improvement or additions to policies and procedures and ensure that they are updated as necessary.
- Participate in the implementation of policies and procedures while collaborating with labor unions and building a common understanding of operational issues and solutions.
- Collaborate with Bus Operations Assistant Managers and other staff to establish direction, set expectations, define performance measures, and enforce accountability to ensure targets are met or exceeded.
- Lead across teams to create a culture of trust, equity, and collaboration that aligns with King County's Equity and Social Justice initiatives, and our True North and Values.
- Assist in the preparation of legal claims, including ADA/EEO claims, lawsuits, and labor arbitrations. Participate in grievance hearings to ensure thorough representation and resolution of issues.
- Lead teams to provide data services for the divisional Monthly Business Review and other requests, including data visualization, report creation, and management of quantitative and qualitative data related to training, workplace culture, and workforce status and health.
- Partner with other leaders throughout Metro to implement departmental goals at an operational level in Bus Operations.
- Assist in the review of employee communications materials. Ensure accuracy of information and consistency with labor agreements and existing policies.
- Drive continuous improvement and change management initiatives to enhance organizational effectiveness and adaptability, effectively addressing the challenges of change management in operational settings.
- Perform other duties as assigned.
Experience, Qualifications, Knowledge, Skills
We are seeking candidates who possess the following minimum qualifications:
- Operations and Business Knowledge : Familiarity with operational settings and policies, procedures, labor agreements, technology, communications, and service quality techniques and principles.
- Laws and Regulations : Understanding of local, state, and federal laws related to transit, including the Americans with Disabilities Act, Family and Medical Leave Act, drug testing, and commercial drivers' licensing regulations.
- Workforce Planning and Management : Experience in workforce planning, budget processes, project management, labor relations, contract interpretation, and staff planning.
- Innovation: Demonstrates receptiveness to new ideas and feedback, fostering a collaborative culture that encourages engagement, innovation, development, and autonomy for staff while embracing change and adapting strategies in a dynamic environment.
- Management and HR Principles: Knowledge of fundamental employment laws, and effective supervisory and team management techniques. Must demonstrate a strong commitment to fostering an inclusive and fair work environment.
- Labor Relations : Knowledge of labor relations principles, practices, and techniques, including interest-based or collaborative negotiations with unions, grievance handling, and arbitration.
- Policy Development : Ability to develop and analyze policies effectively.
- Contract Administration : Understanding of contract administration practices, policies, and procedures.
- Communication and Presentation Skills : Strong verbal and written communication skills including persuasiveness, public speaking, facilitation and presentation skills, and the ability to explain technical information, process changes, and strategic plans to non-technical audiences.
- Negotiation and Collaboration : Skilled in negotiation techniques and working collaboratively with others.
- Customer Service : Commitment to excellent customer service for both internal and external customers.
- Decision-Making and Team Building : Effective decision-making skills and ability to build team consensus.
- Diversity, Equity and Inclusion: A commitment to fostering a workplace culture that values and respects individual differences, promotes fairness and equal opportunities for all employees, and actively works to eliminate bias and discrimination.
- Relationship Building : Ability to develop effective working relationships founded on trust and respect with clients, labor partners, other work groups across Metro.
- Technical Proficiency : Demonstrated proficiency with business applications, such as the Microsoft Office suite and other operational platforms.
- At least two (2) years of supervisory or management experience, including overseeing direct reports, hiring, conducting performance evaluations, managing performance through coaching and counseling, and handling disciplinary actions.
- Any combination of education and experience that clearly demonstrates the ability to perform the job duties of the classification, such as: a Bachelor's degree in Business or Public Administration, and working experience in the transportation field (operations and/or administration).
- Experience in leading teams by leveraging data to inform decision-making.
- Experience in monitoring budgets to ensure compliance and track expenditures, while actively participating in budget development and engaging teams in the process.
- Experience with workforce management in transit operational settings.
- People leadership experience (including hiring, discipline, and leave management).
- Experience sponsoring and leading projects in operational environments aimed at improving operational efficiency and achieving strategic goals.
- Experience leading teams through organizational changes, including process improvements, restructuring, and technological upgrades.
- Experience in a transit operations setting, including familiarity with transit operations policies, procedures, labor agreements, technology, communications, and service quality techniques and principles.
Supplemental Information
To Apply: If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions, please contact the recruiter listed on this job announcement.
The following application materials are required to apply:
- Submit an online employment application at KingCounty.gov/jobs or Governmentjobs.com. Applications must include detailed work history, job duties, dates of employment, and clearly explained reasons for leaving each position.
- Provide detailed responses to all supplemental questions within the application.
- Attach a cover letter that describes your interest in this specific position, and your qualifications as they relate to this role. Only the first two pages of your cover letter will be reviewed, and formal headings are not required.
Work Schedule: This position is exempt from the Fair Labor Standards Act and is not eligible for overtime. It involves a 40-hour work week, Monday through Friday, typically between 6:00 AM and 6:00 PM, with the exact schedule determined by management. The selected candidate is required to work on-site at least three days per week. Primary work locations include King Street Center (201 South Jackson Street, Seattle 98104) and various transit bases and worksites across King County.
Teleworking Requirement: The work associated with this position will be performed through a combination of teleworking and onsite work and meetings as needed. Employees must reside in Washington state and within a reasonable distance to their King County worksite to respond to workplace reporting requirements. Employees will be provided a County-issued laptop and must maintain a workspace with an internet connection (access may be supplemented in some situations) where they can reliably perform work and remain available and responsive during scheduled work hours.
Forbes named King County as one of Washington State's best employers. Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play.
Guided by our " True North and Values ," we are making King County a welcoming community where every person can thrive. We value diversity, inclusion, and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention are how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles--we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native Americans, people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans.
King County is an Equal Employment Opportunity (EEO) Employer No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation, and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay, or other forms of compensation.
Additional Support: Applicants who are unable to apply online should follow the instructions at Application FAQ's- King County. For technical support related to your application, contact the GovernmentJobs' applicant support team for assistance: +1 855-524-5627. For guidance on how to complete these required materials, be sure to visit the Career Support Services website .
Classification: Transit Operations Manager - Assistant 1132110
Union Representation: This position is not represented.
King County offers a highly-competitive compensation and benefits package designed to meet the diverse needs of our employees and support our employees' health and well-being. Eligible positions receive the following benefits and have access to the following programs:
- Excellent medical, dental, and vision coverage options: King County provides eligible employees with options, so they can decide what's best for themselves and their eligible dependents
- Life and disability insurance: employees are provided basic coverage and given the opportunity to purchase additional insurance for both the employee and eligible dependents
- Retirement: eligible King County employees may participate in a pension plan through the Washington State Department of Retirement Systems and a 457(b) deferred-compensation plan
- Transportation program and ORCA transit pass
- 12paid holidays each year plus twopersonal holidays
- Generous vacation and paid sick leave
- Paid parental,family and medical, and volunteer leaves
- Flexible Spending Account
- Wellness programs
- Onsite activity centers
- Employee Giving Program
- Employee assistance programs
- Flexible schedules and telecommuting options, depending on position
- Training and career development programs
This is a general description of the benefits offered to eligible King County employees, and every effort has been made to ensure its accuracy. If any information on this document conflicts with the provisions of a collective bargaining agreement (CBA), the CBA prevails.
NOTE: Benefits for Term Limited Temporary (TLT) or Short Term Temporary (STT) positions, including leave eligibility and/or participation in the pension plan through the Washington State Department of Retirement Systems, will vary based upon the terms and details of the position.Short Term Temporary positions are not eligible for an ORCA transit pass.
For inquiries about the specifics of this position, please contact the recruiter identified on this job posting.
