BHRD Performance, Measurement and Evaluation (PME) Manager, Project/Program Manager IV
The Department of Community and Human Services values diverse perspectives and life experiences. The Department encourages people of all backgrounds to apply, including Black, Indigenous, and People of Color, immigrants, refugees, women, LGBTQ, people with disabilities, veterans, and those with lived experiences.
King County's Department of Community and Human Services (DCHS) provides equitable opportunities for people to be healthy, happy, and connected to community.
DCHS has a tremendous opportunity for a seasoned manager of data analysts and/or evaluators to partner with one of the County’s largest human services departments in advancing a cutting-edge collaborative model supporting behavioral health and recovery in King County! Over the past three years, DCHS’s Behavioral Health and Recovery Division (BHRD) has partnered with 40+ community-based organizations and five managed care organizations (MCOs) to develop the King County Integrated Care Network (KCICN) to drive better outcomes for community members and increased efficiency in the use of Medicaid funds (https://kingcounty.gov/depts/community-human-services/mental-health-substance-abuse.aspx). We have overhauled our payment and incentive structures and are using data to inform clinical improvements and set system-level benchmarks.
DCHS’ Performance Measurement and Evaluation (PME) unit has been integral to many of these innovations. As our next Behavioral Health and Recovery PME Manager, you’d be responsible for creating a robust data-informed culture that not only supports the KCICN, but also integrates the data needs and insights from the division’s Behavioral Health Administrative Services Organization (BH-ASO) and millions of dollars of investments from funds generated by the MIDD Behavioral Health Sales Tax.
You wouldn’t be working alone! This position gets to lead an extremely talented team of data analysts and evaluators with deep subject matter expertise and technical skills in SQL, R, and Tableau. The team sits within the larger PME unit of three other teams that support the entire department and is comprised of professionals skilled in quantitative and qualitative evaluation methods, data resource development and management, and data visualization. PME supports DCHS’ program staff and management with developing comprehensive evaluation frameworks and performance metrics, including assisting with determining appropriate performance measures, managing data collection and quality control, monitoring continuous quality improvement, and conducting in-depth analyses to inform decision making and improve service delivery. PME disseminates research and evaluation findings and promotes organizational learning through published reports and online dashboards.This posting may be used to fill other similar positions.
WHO MAY APPLY: This position is open to all qualified candidates that meet the minimum qualifications.
REQUIRED MATERIALS: Candidates who wish to be considered for this position must submit an online King County application and respond to the supplemental questions. Your application may be rejected as incomplete if you do not include the requested and relevant information in the online application and supplemental questionnaire. Applications and/or supplemental questionnaires that state, “see my resume” are considered incomplete and will not be considered to be competitive.
WORK SCHEDULE/CONDITIONS: This position is exempt from the provisions of the Fair Labor Standards Act, and is not eligible for overtime. Typical hours are Monday - Friday 8am - 5pm.
The work associated with this position will be performed through a combination of teleworking complemented with onsite work and meetings as needed. Employees will have access to shared workspaces at various King County facilities. Employees must reside in Washington state and within a reasonable distance to their King County worksite to respond to workplace reporting requirements.
Employees will be provided with a County issued laptop and must maintain a workspace with an internet connection (access may be supplemented in some situations) where they can reliably perform work and remain available and responsive during scheduled work hours. Please note that when an employee conducts work that is likely to bring them in contact with another individual, safety precautions are required, including the wearing of masks in some situations. King County is doing its part to reduce the spread of COVID-19 and remains committed to reducing our carbon footprint.
King County has a robust collection of tools and resources to support working remotely. The individual selected for this opportunity will be joining an innovative and progressive team that is redefining how we work as we transition to the department's hybrid environment.
RECRUITER: Susan Churchill, email@example.com
- Job Duties
Set and Drive Strategic Vision and Direction
- Direct and coordinate the performance measurement, business intelligence, and evaluation activities of King County’s Behavioral Health and Recovery Division.
- In partnership with internal leadership, executives from provider agencies, and external consultants, oversee the development and maintenance of dashboards and other data products to monitor performance and engage providers and program staff in data-informed continuous quality improvement.
- Drive towards the application of a racial equity and social justice lens across a wide variety of projects and work products.
- Identify opportunities to better align existing performance measurement and evaluation activities with a standard approach that uses a Results-Based Accountability framework.
- Work in partnership with BHRD Leadership to understand strategic vision and direction and support the PME team in proactively anticipating and meeting needs.
- Engage in a project to replace the current behavioral health information system to ensure a strategic and planful approach to analytics and reporting once the new system is in place.
Bridge Between Technical and Non-Technical Staff
- Ensure BHRD’s needs for timely data support are met while allowing time for a response that is efficient, replicable, and well-documented for the future. This sometimes requires negotiation to arrive at acceptable compromises (such as with deadlines) and the ability to advocate for more time and care upfront to save time and re-work down the line.
- Serve as an effective translator between business/clinical stakeholders and technical teams. Help PME and IT staff understand business requirements and context and help the business understand technical issues, considerations, needs, and constraints.
- Understand and effectively communicate complex technical issues for decision-makers without use of technical jargon so issues can be escalated, mitigated, and addressed.
- Oversee production of briefing papers, presentations, and reports from technically complex analyses that effectively communicate results to a wide variety of stakeholders.
- Present relevant data, dashboards, and evaluation findings to committees that include representatives from BHRD, behavioral health provider agencies, and Medicaid managed care organizations.
Lead and Support a Highly Technical Team
- Supervise a team of 10-15 (5-6 direct reports) program evaluators, analysts, and data scientists who perform most of their work in SQL, R, Tableau, and Git/Github. Provide task supervision, ongoing professional development, performance appraisals, etc.
- Foster autonomous, high-quality work while contributing to an integrated and supportive team culture.
- Closely monitor incoming data requests and serve as the single point of contact in a semi-automated intake process that ensures work is appropriately scoped and prioritized against existing demands before it begins. Work closely with BHRD’s Executive Leadership Team to juggle competing demands and stay in sync on how work is prioritized.
- Facilitate the team’s work to create systems that support efficient, reliable, replicable, and collaborative use of code. Ensure all team members are equipped with the skills and knowledge to adopt common strategies to optimize workflows and establish consistency.
- Develop new procedures/processes and make time for the following: documentation, regular code review, cross-training, streamlined and improved workflows, etc.
- Contribute to the development of a cohesive unit-wide culture and shared work processes.
- Other duties as assigned.
Develop and Maintain Key Relationships and Partnerships
- Coordinate with other DCHS divisions, other King County partner agencies, and external researchers and evaluators regarding evaluation, data analysis, and data integration activities.
- Serve on and attend the BHRD Management Team, BHRD Quality Improvement Committee, KCICN Performance and Accountability workgroup, Joint Operations Committee, and other ad hoc workgroups and meetings as assigned. Some committee involvement may be delegated as appropriate.
- Experience, Qualifications, Knowledge, Skills
- Demonstrated knowledge of: quantitative and qualitative analysis principles and methods; principles and practices of applied research and human subjects privacy; methods, tools and techniques of applied research; study design and advanced analytic procedures; data collection methods, including surveys; and computerized database systems.
- Recent experience in supervising staff and/or leading a group of technical professionals
- Recent experience managing large politically-sensitive projects with multiple stakeholders.
- Deep knowledge of equity and social justice principles and practices and understanding of the effects of place, race and policy and systems-based inequities on marginalized communities and populations.
- Passion for building programs’ capacity to use data for decision making and continuous quality improvement.
- Strong oral and written communication skills, including the ability to present findings clearly to a variety of non-technical stakeholders.
- Experience working directly with large administrative data systems, especially those containing health or behavioral health claims or encounter data.
- Fluency in using Microsoft Office products to complete daily assigned tasks and current or past proficiency with data analysis and visualization tools such as SQL, R, and/or Tableau.
- Effective analytical, problem-solving, and decision-making skills.
- Demonstrated experience working with a variety of individuals with diverse backgrounds.
- Experience successfully handling multiple competing priorities and managing complex projects, in detail, and meeting deadlines.
- The most competitive candidates will possess an advanced degree in social sciences, public health, behavioral health or a related field with course work in performance measurement, research methods and statistics and/or equivalent education and experience.
- Knowledge of behavioral health service delivery systems highly desirable.
- At least 5 years of experience leading design and implementation of policy-relevant performance measurement and/or evaluation processes within health care, behavioral health or human services.
- Understanding of the Results-Based Accountability (RBA) framework in performance measurement work.
- Supplemental Information
Forbes recently named King County as one of Washington State's best employers.
Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play.
Guided by our "True North", we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles--we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans.
Covid-19 Vaccination Requirement
As of October 18, 2021, most* King County employees are required to be fully vaccinated against COVID-19. If hired, you will be required to submit proof of vaccination by October 18th. People are considered fully vaccinated two weeks after their second dose in a two-dose series or two weeks after a single-dose vaccine. Employees may make requests for a reasonable accommodation based on a medical disability or for sincerely held religious beliefs. Philosophical, political, scientific, or sociological objections to vaccination will not be considered for an exemption or accommodation.
This directive applies to employees in the Executive branch*, the Assessor's Office, Elections, the King County Sheriff's Office, and the Executive Office.
King County is an Equal Employment Opportunity (EEO) Employer
No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.
If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions please contact your recruiter listed on this job announcement.
King County offers a highly-competitive compensation and benefits package designed to meet the diverse needs of our employees and support our employees' health and well-being. Eligible positions receive the following benefits and have access to the following programs:
- Medical, dental, and vision coverage: King County pays 100% of the premiums for eligible employees and family members
- Life and disability insurance: employees are provided basic coverage and given the opportunity to purchase additional insurance for both the employee and eligible dependents
- Retirement: King County employees are eligible to participate in a pension plan through the Washington State Department of Retirement Systems and a 457(b) deferred-compensation plan
- Transportation program and ORCA transit pass
- 10 paid holidays each year (plus 2 personal holidays)
- Generous vacation and paid sick leave
- Paid parental leave, family and medical leaves, and volunteer leave
- Flexible Spending Account
- Wellness programs
- Onsite gyms and activity centers
- Employee giving program
- Employee assistance programs
- Flexible schedules and telecommuting options, depending on position
- Training and career development programs
This is a general description of the benefits offered to eligible King County employees, and every effort has been made to ensure its accuracy. If any information on this document conflicts with the provisions of a collective bargaining agreement (CBA), the CBA prevails. Also, in the event of any incorrect information in this document, applicable laws, policies, rules, CBAs, or official plan documents will prevail.
NOTE: Benefits for Term Limited Temporary (TLT) or Short Term Temporary (STT) positions, including leave eligibility and/or participation in the pension plan through the Washington State Department of Retirement Systems, will vary based upon the terms and details of the position. Short Term Temporary positions are not eligible for an ORCA transit pass.
For inquiries about the specifics of this position, please contact the recruiter identified on this job posting.
01Are you applying to this position as an eligible Current or Previous King County Employee Priority Placement Program Participant AND Is this position the same or lower percentage of full-time when compared to the position held at the point of the notification of layoff AND Do you possess the skills and abilities to qualify for this position?
02If you answered yes to the question above and you are applying for this position as a Priority Placement Participant, to be considered, you must provide the following three pieces of information in the space provided: 1. The title you held when you received your layoff notice 2. The department you worked in 3. The effective date of your layoff03Do you have experience leading and conducting program evaluations, performance measurement, and data analyses in the field of health and human services?
- Yes, I was given a layoff notice from my role at King County AND I am within two years of the effective date of my layoff. AND The position I was laid off from was the same or a higher percentage of FT status when compared to this one.
04Please describe your recent experience leading and conducting program evaluations, performance measurement, and data analyses in the field of health and human services. Please include the organization and dates.05Please describe your recent experience managing and leading multidisciplinary work teams through either direct supervision or matrix management. Please include the organization name and dates.06King County has transformed its work on equity and social justice from an initiative to an integrated effort that applies the principle of "fair and just" intentionally in all the county does to achieve equitable opportunities for all people and communities. What role do you see evaluators playing in advancing King County's equity and social justice goals?