Bus Operations: Communications Analyst III
King County
Pioneer Square, WA
Full-time
Transportation
Posted on March 9, 2023
Salary
$94,432.00 - $119,704.00 Annually
Location
Seattle, WA
Job Type
Civil Service, Full Time, 40/hrs Wk
Department
MTD - Metro Transit
Job Number
2022AH17608
Division
Bus Operations
Closing
3/23/2023 11:59 PM Pacific
Summary
* THIS OPPORTUNITY IS OPEN ONLY TO CURRENT KING COUNTY METRO EMPLOYEES*
B us Operations Communications team has 2 exciting opportunities for all internal Metro Employees. As the Communications Analysts (Functional Analyst III) you will use your knowledge and/or interest in communications and design improvement. You will gain experience and training in Adobe Creative Suite, Geographic Information Systems (GIS), and other technologies and programs in a collaborative work environment.
This position manages internal communications and communication systems for Transit Bus Operations. These responsibilities include, but are not limited to, bulletins, handbooks, policies and procedures, forms, websites, cloud platforms, digital communications and multi-media. Management of systems include administration, design and development. This is a fully proficient professional classification, and work is performed on an independent basis. This position may direct the activities of or mentor others, and manage programs or projects as required.
Job Duties
Applying equity and social justice principles is a daily responsibility and a foundational expectation for all King County employees. In this role, you will apply equity and social justice principles that exemplify shared values, behaviors, and practices to all aspects of the work. As a Communications Analyst, you will:
Required Qualifications:
Application & Selection Process
An online employment application, a cover letter, and answers to the supplemental questions are required.
NOTE: Please answer all relevant questions in the online employment application itself, with each of your jobs during the last 10 years listed (if you have ten years) listing each position for each employer separately, duties explained, etc. Earlier jobs should be included if they are relevant to the job duties listed.
Work Schedule
This position is exempt from the provisions of the Fair Labor Standards Act and is not eligible for overtime pay. Work schedule is normally Monday through Friday, 8am - 5pm. Variations may be required depending on the demands and needs of the work.
Union/Class Code/Grade
Protec 17/733502/62
For more information regarding this recruitment, please contact:
Aimee Higbee-ahigbee@kingcounty.gov
Forbes recently named King County as one of Washington State's best employers.
Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play.
Guided by our "True North" , we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles--we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans.
King County is an Equal Employment Opportunity (EEO) Employer
No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.
To Apply
If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions please contact the recruiter listed on this job announcement.
King County offers a highly-competitive compensation and benefits package designed to meet the diverse needs of our employees and support our employees' health and well-being. Eligible positions receive the following benefits and have access to the following programs:
This is a general description of the benefits offered to eligible King County employees, and every effort has been made to ensure its accuracy. If any information on this document conflicts with the provisions of a collective bargaining agreement (CBA), the CBA prevails. Also, in the event of any incorrect information in this document, applicable laws, policies, rules, CBAs, or official plan documents will prevail.
NOTE: Benefits for Term Limited Temporary (TLT) or Short Term Temporary (STT) positions, including leave eligibility and/or participation in the pension plan through the Washington State Department of Retirement Systems, will vary based upon the terms and details of the position.Short Term Temporary positions are not eligible for an ORCA transit pass.
For inquiries about the specifics of this position, please contact the recruiter identified on this job posting.
$94,432.00 - $119,704.00 Annually
Location
Seattle, WA
Job Type
Civil Service, Full Time, 40/hrs Wk
Department
MTD - Metro Transit
Job Number
2022AH17608
Division
Bus Operations
Closing
3/23/2023 11:59 PM Pacific
Summary
* THIS OPPORTUNITY IS OPEN ONLY TO CURRENT KING COUNTY METRO EMPLOYEES*
B us Operations Communications team has 2 exciting opportunities for all internal Metro Employees. As the Communications Analysts (Functional Analyst III) you will use your knowledge and/or interest in communications and design improvement. You will gain experience and training in Adobe Creative Suite, Geographic Information Systems (GIS), and other technologies and programs in a collaborative work environment.
This position manages internal communications and communication systems for Transit Bus Operations. These responsibilities include, but are not limited to, bulletins, handbooks, policies and procedures, forms, websites, cloud platforms, digital communications and multi-media. Management of systems include administration, design and development. This is a fully proficient professional classification, and work is performed on an independent basis. This position may direct the activities of or mentor others, and manage programs or projects as required.
Job Duties
Applying equity and social justice principles is a daily responsibility and a foundational expectation for all King County employees. In this role, you will apply equity and social justice principles that exemplify shared values, behaviors, and practices to all aspects of the work. As a Communications Analyst, you will:
- Publish bulletins on regular schedules. Develop, edit and design content to address identified issues.
- Design, edit, and publish transit operators' handbooks biannually
- Edit and publish policies, procedures and forms.
- Develop and manage websites, SharePoint sites, digital signage system and digital messaging system.
- Plan project time schedule and implementation; manage and evaluate projects and/or programs.
- Administer complex systems that have numerous separate functions with inter-dependencies on other systems requiring coordination, review, and analysis.
- Gather, define, map, refine, and translate complex system requirements into functional specifications.
- Provide strategic communications counsel and advice to management and other internal customers.
- Act as technical expert in solving referred issues from less experienced staff
- Perform other duties as assigned.
Required Qualifications:
- Ability to learn and apply new technologies quickly.
- Strong oral and written communication skills. Ability to communicate technical information to non-technical audiences. Ability to follow style guides and branding guidelines in written and graphic communications.
- Ability to work under pressure, meet deadlines, organize work assignments and set priorities. Ability to manage and evaluate projects and programs.
- Ability to work with a team cooperatively and mentor assistants.
- Ability to act in a tactful and diplomatic manner, and work on sensitive issues with diverse groups.
- Advanced skills with Microsoft Office, including SharePoint and Teams.
- Advanced skills with Adobe Creative Cloud software.
- Demonstrated commitment to continuous improvement of work processes.
- Demonstrated commitment to life-long learning and development.
- Previous experience working in Bus Operations Communications.
- Knowledge of Metro Transit routes and operational practices.
- Experience with Geographic Information Systems (GIS) including analytical tools and basic cartographic skills. Experience with ESRI products such as ArcMap and ArcGIS Online.
- Experience with Power BI.
- Experience with GovDelivery.com digital messaging system.
- Experience with Signagelive digital signage system.
- Knowledge of publication process, including print layout, design, proofing, and product delivery.
- Familiarity with common website languages. Basic knowledge of HTML, XML, CSS, JavaScript, and common programming concepts.
- Experience working in large agencies and successfully navigating through leadership and agency structures.
Application & Selection Process
An online employment application, a cover letter, and answers to the supplemental questions are required.
NOTE: Please answer all relevant questions in the online employment application itself, with each of your jobs during the last 10 years listed (if you have ten years) listing each position for each employer separately, duties explained, etc. Earlier jobs should be included if they are relevant to the job duties listed.
Work Schedule
This position is exempt from the provisions of the Fair Labor Standards Act and is not eligible for overtime pay. Work schedule is normally Monday through Friday, 8am - 5pm. Variations may be required depending on the demands and needs of the work.
Union/Class Code/Grade
Protec 17/733502/62
For more information regarding this recruitment, please contact:
Aimee Higbee-ahigbee@kingcounty.gov
Forbes recently named King County as one of Washington State's best employers.
Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play.
Guided by our "True North" , we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles--we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans.
King County is an Equal Employment Opportunity (EEO) Employer
No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.
To Apply
If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions please contact the recruiter listed on this job announcement.
King County offers a highly-competitive compensation and benefits package designed to meet the diverse needs of our employees and support our employees' health and well-being. Eligible positions receive the following benefits and have access to the following programs:
- Medical, dental, and vision coverage: King County pays 100% of the premiums for eligible employees and family members
- Life and disability insurance: employees are provided basic coverage and given the opportunity to purchase additional insurance for both the employee and eligible dependents
- Retirement: King County employees are eligible to participate in a pension plan through the Washington State Department of Retirement Systems and a 457(b) deferred-compensation plan
- Transportation program and ORCA transit pass
- 12paid holidays each year (plus 2 personal holidays)
- Generous vacation and paid sick leave
- Paid parental leave, family and medical leaves, and volunteer leave
- Flexible Spending Account
- Wellness programs
- Onsite gyms and activity centers
- Employee giving program
- Employee assistance programs
- Flexible schedules and telecommuting options, depending on position
- Training and career development programs
This is a general description of the benefits offered to eligible King County employees, and every effort has been made to ensure its accuracy. If any information on this document conflicts with the provisions of a collective bargaining agreement (CBA), the CBA prevails. Also, in the event of any incorrect information in this document, applicable laws, policies, rules, CBAs, or official plan documents will prevail.
NOTE: Benefits for Term Limited Temporary (TLT) or Short Term Temporary (STT) positions, including leave eligibility and/or participation in the pension plan through the Washington State Department of Retirement Systems, will vary based upon the terms and details of the position.Short Term Temporary positions are not eligible for an ORCA transit pass.
For inquiries about the specifics of this position, please contact the recruiter identified on this job posting.