Business Analyst
- Summary
The Department of Judicial Administration (DJA), is looking for a Business Analyst who can be a great leader, is organized, detail oriented, customer focused with both interest and skill in improving processes through optimal system performance. This person will define and document our business functions and processes, work through and understand legislative changes and how they will impact the departments business process and technical applications, help write requirements documents and process flowcharts, and much more.
DJA also known as the Superior Court Clerk's Office, is an innovative, future focused agency leveraging technology to help perform more efficiently and reliably. DJA's mission is to provide professional, high-quality Superior Court record services and justice system programs, while ensuring access to justice and integrity in the process. DJA performs a variety of services for the Court, litigants and the general public.
Job Type:
This opportunity is being offered as Term Limited Temporary (TLT) and is anticipated to end in December 2022.WHO MAY APPLY: This position is open concurrently to all King County employees and the general public.
WORK LOCATION: This position is based at the King County Courthouse, 516 3rd Ave., Seattle, WA 98104 but may travel to other locations to provide trainings, participate in meetings and work with vendors.
The work associated with this position may have some availability to telework. When/if working remotely employees must continue to reside in Washington state and within a reasonable distance to their King County worksite to respond to workplace reporting requirements.
When/if telecommuting, employees will be provided with a County issued laptop and must maintain a workspace with an internet connection (access may be supplemented in some situations) where they can reliably perform work and remain available and responsive during scheduled work hours. Please note that when an employee conducts work that is likely to bring them in contact with another individual, safety precautions are required, including the wearing of masks in some situations. King County is doing its part to reduce the spread of COVID-19 and remains committed to reducing our carbon footprint.
King County has a robust collection of tools and resources to support working remotely. The individual selected for this opportunity will be joining an innovative and progressive team that is redefining how we work as we transition to the department's hybrid environment.
Work Schedule: This position works a 40-hour workweek, Monday through Friday and is exempt from the provisions of the Fair Labor Standards Act and is not overtime eligible.
Required Documents:- King County Application
- Resume
- Letter of Interest that explains how your education and experience makes you the best candidate for this position
- Answers to the supplemental questions include detail and cite examples to support your responses.
Please note that you can attach multiple documents to your application. Your options are:
* Copy and paste one or more documents into the text resume section of the application.
* Attach multiple documents/files in the resume attachment section.
Contact information: Please direct questions about this position to Brittany Hagen Crosser at 206-477-4035. If you have any questions about the recruitment process please direct those to Joy Fernandes at 206-477-0774.- Job Duties
Main responsibilities include but are not limited to:
Analysis of existing business processes and tools, in order to design a future state model that supports our needs.
Lead teams or work with subject matter experts to study and analyze business requirements and alternative options for improvements for a variety of operational, procedural and management issues.
Monitor system functionality and act as a business and technical expert in solving referred issues from less experienced staff.
Act as a consultant and primary advisor to all levels of department leadership and project teams as a technical resource for cross-functional processes.
Analyze and test proposed system interfaces, enhancements, and upgrades prior to implementation.
Assist with the development of acceptance criteria.
Support business teams and department committees in identifying and delivering business process improvements through the application of process improvement methodologies. Utilize knowledge of DJA systems and applications to suggest system design modifications and implementation to meet requirements.
Facilitate and help to identify complex system changes; working with the change management team to assess potential system-wide impacts of proposed module configuration changes.
Prepare system documentation and training materials and assist with keeping documentation up to date.
Actively working on the requirements traceability matrix to determine and track outstanding requirements on a wide variety of projects within the department.
Communicate with a variety of audiences.
- Experience, Qualifications, Knowledge, Skills
A Bachelor’s degree in business or public administration or related field and a minimum of two (2) years related business process analysis and improvement experience, which includes facilitation/leadership experience.
Or any combination of experience/education/training that provides the required knowledge, skills, and abilities to perform the work.
Advanced knowledge of analysis, design, and development of a variety of business systems including auditing, quality assurance and evaluation tools.
Experience in process improvement, performance auditing and quality assurance management concepts and tools.
Advanced practice in analytical thinking, collaborative problem solving, statistical concepts and theories.
Knowledge of project management techniques and methodologies.
Skill in leading and facilitating groups, group dynamics, change management.
Skill in conducting research and analyzing policies, rules, specialized or technical work processes and systems.
Skill in analyzing information, resolving complex analytical challenges, and making recommendations based on analysis.
Skill in communication, including preparing clear, concise reports and making presentations to diverse audiences.
Skill in working with a variety of individuals from diverse backgrounds and maintaining collaborative relationships.
Skill in using current office software programs including word processing, spreadsheet, database, presentation, and email.
- Supplemental Information
Forbes recently named King County as one of Washington State's best employers.
Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play.
Guided by our "True North", we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles--we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans.
COVID-19 Vaccination Requirement
King County Executive Branch employees are required to be fully vaccinated against COVID-19. If you are the successful candidate for the position you applied for, the County will send you a conditional offer letter.
As a condition of employment, prior to a final offer of employment, you will be required to:- submit proof of vaccination, or
- have an approved request for medical or religious exemption and an approved accommodation. Philosophical, political, scientific, or sociological objections to vaccination will not be considered for an exemption or accommodation.
The Executive Branch includes employees in the Executive branch, the Assessor's Office, Elections, the King County Sheriff's Office, and the Executive Office.
King County is an Equal Employment Opportunity (EEO) Employer
No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.No felony convictions in the last ten years.
To Apply
If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions please contact the recruiter listed on this job announcement.
Applicants that are found to be minimally qualified will be further reviewed for competitive quality. Those applicants that possess the most competitive background in directly related experience, knowledge and training may be contacted for interviews. Professional reference checks will be conducted prior to any offer of employment.
King County offers a highly-competitive compensation and benefits package designed to meet the diverse needs of our employees and support our employees' health and well-being. Eligible positions receive the following benefits and have access to the following programs:
- Medical, dental, and vision coverage: King County pays 100% of the premiums for eligible employees and family members
- Life and disability insurance: employees are provided basic coverage and given the opportunity to purchase additional insurance for both the employee and eligible dependents
- Retirement: King County employees are eligible to participate in a pension plan through the Washington State Department of Retirement Systems and a 457(b) deferred-compensation plan
- Transportation program and ORCA transit pass
- 10 paid holidays each year (plus 2 personal holidays)
- Generous vacation and paid sick leave
- Paid parental leave, family and medical leaves, and volunteer leave
- Flexible Spending Account
- Wellness programs
- Onsite gyms and activity centers
- Employee giving program
- Employee assistance programs
- Flexible schedules and telecommuting options, depending on position
- Training and career development programs
This is a general description of the benefits offered to eligible King County employees, and every effort has been made to ensure its accuracy. If any information on this document conflicts with the provisions of a collective bargaining agreement (CBA), the CBA prevails. Also, in the event of any incorrect information in this document, applicable laws, policies, rules, CBAs, or official plan documents will prevail.
NOTE: Benefits for Term Limited Temporary (TLT) or Short Term Temporary (STT) positions, including leave eligibility and/or participation in the pension plan through the Washington State Department of Retirement Systems, will vary based upon the terms and details of the position. Short Term Temporary positions are not eligible for an ORCA transit pass.
For inquiries about the specifics of this position, please contact the recruiter identified on this job posting.
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01Are you applying to this position as an eligible Current or Previous King County Employee Priority Placement Program Participant AND Is this position the same or lower percentage of full-time when compared to the position held at the point of the notification of layoff AND Do you possess the skills and abilities to qualify for this position?
- Yes, I was given a layoff notice from my role at King County AND I am within two years of the effective date of my layoff. AND The position I was laid off from was the same or a higher percentage of FT status when compared to this one.
- No.
02If you answered yes to the question above and you are applying for this position as a Priority Placement Participant, to be considered, you must provide the following three pieces of information in the space provided: 1. The title you held when you received your layoff notice 2. The department you worked in 3. The effective date of your layoff03Describe your experience in providing training one on one or in a group setting and describe the training materials you have produced.04Tell us about system documentation you've created. What was the purpose of the documentation? Who was the audience?05Tell us about a successful project where you were instrumental in helping develop requirements to improve processes and implement them. What steps did you take to implement and how did you measure success?06What are some rules you follow for effective communication? Explain why you think they are important? In what instances is written communication better than verbal?07Describe how you deal with multiple or conflicting priorities? How do you ensure all deadlines are met timely?08Describe your experience analyzing data.09This position requires a resume AND a cover letter. Please verify that you have included both, a resume and cover letter. Please note that you can attach multiple documents to your application.- Yes
- No
Required Question