Business Analyst - Operations Program

King County   Seattle, WA   Full-time     Information Services / Technology (IT)
Posted on October 4, 2021
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Summary

Are you interested in promoting equity, improved environmental health outcomes, and customer friendly solutions through business process optimization? Are you passionate about identifying and analyzing business needs to positively impact an organization and our communities? If so, the Environmental Health Services (EHS) division may be looking for you to be our next Business Analyst. 
 
The Environmental Health Services Division is seeking to fill a full-time career service  Business Analyst that will be a key-position in Environmental Health Service’s Continuous Improvement Team working alongside a Data Analyst under the Direction of the EHS Continuous Improvement Manager. This position will work closely with division program staff, supervisors, and senior leadership to enable change by assessing current systems, listening to and responding to stakeholder needs, recommending and implementing improvements, and communicating outcomes to all involved. 
 
We are looking for someone who is inquisitive, passionate, and detail-oriented. We are looking for someone who can analyze data to find opportunities for process improvement, find solutions, and achieve trust and partnership with stakeholders. The Business Analyst will assist program staff at all levels to identify performance goals and measures as well as to resolve issues related to workload, effectiveness, and efficiency. The EHS division is a leader in the implementation of the county’s Equity and Social Justice (ESJ) vision where all people have equitable opportunities to thrive, and we expect that vision to be integrated into all customer service improvements on behalf of the division.

About this position:

  • Identify business processes that need to be further documented for each program in Environmental Health and guide development of documentation
  • Assist programs in developing strategic plans and project charters
  • Assist in setting up document management systems and provide staff training
  • Develop communication plans and communication tracking
  • Develop tracking systems for monitoring schedule performance, work effort, requests, and expenditures
  • Develop dashboards and reports using data visualization on work performance with programs
  • Train staff on project creation, implementation, and evaluation of best practices
  • Explore funding opportunities for quality improvement
  • Bridge gaps between IT and environmental health programs using data analytics to assess processes, determine requirements, and refine strategic plans and solutions
  • Support the implementation and data transfer for a new environmental health database system


ABOUT THE ENVIRONMENTAL HEALTH SERVICES DIVISION
Through the work of over 150 dedicated employees, the Environmental Health Services Division identifies and sustains environmental conditions that promote health-equity, healthy people, and healthy communities in Seattle and King County. Our vision is healthy, safe, and vibrant communities that are free of health disparities based on race, gender, or economic status. The Division’s core values include equity and social justice, integrity, community service, collaboration, a supportive work culture, and learning from each other and the communities we serve.
To learn more about EHS, please visit https://www.kingcounty.gov/ehs.

COMMITMENT TO EQUITY AND SOCIAL JUSTICE
As the only jurisdiction in the world named after Dr. Martin Luther King, Jr., one of the most influential civil rights leaders in our nation's history, King County is a vibrant international community with residents that represent countries from around the world. It is a region with increasing diversity that cherishes the traditions of many cultures.
We have a deep commitment to equity and social justice and advancing practices, strategies, and policies that promote fairness, justice, and opportunity for all – in our workplaces and our communities. With this commitment, King County has adopted a pro-equity agenda to advance regional change and ensure that residents from vulnerable communities are incorporated into our emergency planning and public outreach efforts.
To learn more, please visit http://www.kingcounty.gov/equity.

Job Duties

  • Build relationships and trust with staff, facilitate groups, and lead project teams in quality improvement and change management activities.
  • Conduct business analyses using data to better enable our staff to target their work to deliver efficient, effective, and meaningful results to stakeholders.
  • Develop and maintain strong working knowledge of national standards and best practices related to performance management of environmental health and racial equity programs including but not limited to Environmental Public Health Performance Standards (EnvPHPS) and Results-based Accountability (RBA).
  • Implement Environmental Public Health Performance Standards (EnvPHPS) when appropriate to help assess capacity, identify and address critical performance gaps, and educate staff and community partners about the role of public health in preventing disease and reducing hazards, and the infrastructure necessary to fulfill that role.
  • Tell the story of the work we do through dashboards, reports, and data visualizations.
  • Work with vendors and other external resources to ensure successful support to the division and problem resolution.
  • Support new software implementation and database transitions and train users in new systems and methods.
  • Assist setting up a document management system in SharePoint, including creating instruction guides around labeling, document management practices, retention, and permissions.

Experience, Qualifications, Knowledge, Skills

A wide range of experiences will be considered for this role:

  • 2+ years experience using data to analyze, implement, and evaluate business processes or policies for areas of improvement.
  • 2+ years experience in data visualization using Power BI or similar tools.
  • Skill using kind and collaborative approaches in a changing and high-pressure environment. 
  • Skill in relationship building and verbal and written communication.
  • Skill in analytical and systems thinking and creative problem solving.
  • Skill in working with a variety of individuals from diverse backgrounds and maintaining collaborative relationships.
  • Skill in using current business software including collaboration tools, document libraries, word processing, spreadsheet, database, presentation, and email.
  • Comfortable managing group dynamics and change management.

DESIRED QUALIFICATIONS:
  • Advanced knowledge of Microsoft Office 365 suite (SharePoint, Excel, Power BI, Access)
  • Advanced reporting/data visualization software (Power BI)
  • Background and knowledge of Public Health
  • Skill conducting racial equity impact assessments of budgets and programming

Supplemental Information

Forbes recently named King County as one of Washington State's best employers.


Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play.


Guided by our "True North", we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles--we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans.


Covid-19 Vaccination Requirement

As of October 18, 2021, most* King County employees are required to be fully vaccinated against COVID-19. If hired, you will be required to submit proof of vaccination by October 18th. People are considered fully vaccinated two weeks after their second dose in a two-dose series or two weeks after a single-dose vaccine. Employees may make requests for a reasonable accommodation based on a medical disability or for sincerely held religious beliefs. Philosophical, political, scientific, or sociological objections to vaccination will not be considered for an exemption or accommodation.


This directive applies to employees in the Executive branch*, the Assessor's Office, Elections, the King County Sheriff's Office, and the Executive Office.


King County is an Equal Employment Opportunity (EEO) Employer

No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.


To Apply

If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions please contact your recruiter listed on this job announcement.



Who May Apply
This position is open to all qualified candidates. 

Application Process: 
The following items are required to be considered for this vacancy:
  • An electronic application through www.kingcounty.gov/jobs or www.governmentjobs.com (use the "Apply" link) including work history and position duties.
  • A cover letter describing your interest in this position and how do you meet the required qualifications for this job. 
  • Responses to supplemental questions.
Your application may be rejected as incomplete if you do not include the relevant information in the application. Cover letters and/or resumes are not accepted in lieu of a completed application. Applications and/or Supplemental Questionnaires that state "see my resume" or "see my personnel file" are considered incomplete and will not be accepted.
  • The selection process may include but is not limited to: evaluation of application materials and supplemental questions, interviewing, and testing. For more information on our selection process, please refer to www.kingcounty.gov/depts/health/jobs/hiring.
  • Regular and reliable attendance, effective communication skills, and development of effective working relationships are requirements of all Public Health positions.
  • Staff may be required to play an active role in the event of a public health emergency, which may include changes in responsibilities, work location, and working hours.
Necessary Special Requirements
  • The selected candidate will be required to submit to a thorough background investigation. Records are not automatically disqualifying.
  • Employees are required to protect the privacy and security of protected health information as defined in State and Federal Law.
  • Employees are required to adhere to OSHA/WISHA guidelines including but not limited to completing required training on time.
 
Work Schedule
This position is exempt from the provisions of the Fair Labor Standards Act and is not overtime eligible. The regular workweek is 40 hours, Monday through Friday. Occasional evenings, weekends, on-call work, and some travel are required.
 
Work Location: 

The home base for this position is Chinook Building located in Downtown Seattle, Chinook Building, 401 5th Ave., Suite 1100, Seattle.    


Telecommuting
The work associated with this position will be performed through teleworking with reporting to office location, and in person meetings as needed. Employees will have access to shared workspaces at various King County facilities. Employees must reside in Washington state and within a reasonable distance to their King County worksite to respond to workplace reporting requirements.
 
Employees will be provided with a County issued laptop and must maintain a workspace with an internet connection (access may be supplemented in some situations) where they can reliably perform work and remain available and responsive during scheduled work hours. Please note that when an employee conducts work that is likely to bring them in contact with another individual, safety precautions are required, including the wearing of masks in some situations. King County is doing its part to reduce the spread of COVID-19 and remains committed to reducing our carbon footprint.
   
 King County has a robust collection of tools and resources to support working remotely. The individual selected for this opportunity will be joining an innovative and progressive team that is redefining how we work as we transition to the department's hybrid environment.  

Union Affiliation:
This position is  not represented by a labor union.

Contact:
If you have questions about the position, please contact Lea Lakes at llakes@kingcounty.gov or 206-263-0957. If you have questions regarding the recruitment process, please contact Nic Horea, Senior Human Resource Analyst at nicolae.horea@kingcounty.gov or 206-263-8736.

King County offers a highly-competitive compensation and benefits package designed to meet the diverse needs of our employees and support our employees' health and well-being.  Eligible positions receive the following benefits and have access to the following programs:

  • Medical, dental, and vision coverage: King County pays 100% of the premiums for eligible employees and family members
  • Life and disability insurance: employees are provided basic coverage and given the opportunity to purchase additional insurance for both the employee and eligible dependents
  • Retirement: King County employees are eligible to participate in a pension plan through the Washington State Department of Retirement Systems and a 457(b) deferred-compensation plan
  • Transportation program and ORCA transit pass
  • 10 paid holidays each year (plus 2 personal holidays)
  • Generous vacation and paid sick leave
  • Paid parental leave, family and medical leaves, and volunteer leave
  • Flexible Spending Account
  • Wellness programs
  • Onsite gyms and activity centers
  • Employee giving program
  • Employee assistance programs
  • Flexible schedules and telecommuting options, depending on position
  • Training and career development programs
For additional information about employee benefits please visit our Benefits, Payroll, and Retirement Page.

This is a general description of the benefits offered to eligible King County employees, and every effort has been made to ensure its accuracy.  If any information on this document conflicts with the provisions of a collective bargaining agreement (CBA), the CBA prevails.  Also, in the event of any incorrect information in this document, applicable laws, policies, rules, CBAs, or official plan documents will prevail.
 
NOTE:  Benefits for Term Limited Temporary (TLT) or Short Term Temporary (STT) positions, including leave eligibility and/or participation in the pension plan through the Washington State Department of Retirement Systems, will vary based upon the terms and details of the position. Short Term Temporary positions are not eligible for an ORCA transit pass.
 
For inquiries about the specifics of this position, please contact the recruiter identified on this job posting.

01
How many year of experience you have experience using data to analyze, implement, and evaluate business processes or policies for areas of improvement :
  • None
  • Less than 1 year
  • 1 year but less than 2 years
  • 2 years plus
02
How many years of experience you have in data visualization using Power BI or similar tools:
  • None
  • Less than 1 year
  • 1 year but less thant 2 years
  • 2 years plus
03
Provide an example of a problem you helped solve with data, including your approach and the outcome.
04
Provide an example of how you achieved buy in from stakeholders for a solution you wanted to implement. If you don't have this experience, please type N/A.
05
Are you applying to this position as an eligible Current or Previous King County Employee Priority Placement Program Participant AND Is this position the same or lower percentage of full-time when compared to the position held at the point of the notification of layoff AND Do you possess the skills and abilities to qualify for this position?
  • Yes, I was given a layoff notice from my role at King County AND I am within two years of the effective date of my layoff. AND The position I was laid off from was the same or a higher percentage of FT status when compared to this one.
  • No.
06
If you answered yes to the question above and you are applying for this position as a Priority Placement Participant, to be considered, you must provide the following three pieces of information in the space provided: 1. The title you held when you received your layoff notice 2. The department you worked in 3. The effective date of your layoff

Required Question