Business Applications Specialist

King County   Seattle, WA   Full-time     Information Services / Technology (IT)
Posted on September 19, 2022
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Summary

ABOUT THE POSITION
The Airport Division is seeking two knowledgeable, tech-savvy, and experienced team players with a passion for technology, systems, and applications; and a deeply held customer service ethic to help support the agency as its reliance on technology, business systems, and data grows dramatically.  Over the past several years, the Division has experienced significant organizational changes and has implemented new business systems and standard work. In alignment with King County’s continuous improvement efforts, we are in the process of reviewing and improving our business process, procedures, and workflows. The Airport is striving to maintain the goal of becoming more data-driven in operating and capital investments to be a world-class airport. The Airport utilizes an array of business solutions applications that are central tools for decision-making, management, maintenance, and operations. The Division has a need to evaluate, consolidate, improve, replace, implement, maintain, or eliminate a variety of business systems and/or devices.   These positions will be part of the effort to ensure efficient access to data and tools that support functions across the Airport including management, safety and security, finance and administration, operations, engineering, maintenance, marketing and business development, asset management, performance measurement, records management, business information management, and technology and devices support from a business perspective, among others.  Are you a tactful, adaptable, problem-solving enthusiast who is interested in a career working with applications, systems, and technology in the aviation industry?
 
The Business Applications Specialist (Functional Analyst II) will perform application, system and/or devices support, training, and troubleshooting, and routine system administration and maintenance to ensure optimal system performance.  This position is a career service position, open to all applicants.
 
The Sr. Business Applications Specialist (Functional Analyst III) will perform requirements gathering, system implementation, configuration, administration, training, and troubleshooting to ensure optimal system performance meeting operational business needs and evolving processes and workflows.  This position is a two year Special Duty assignment, ONLY open to King County employees.
 
SCOPE OF JOB DUTIES - The successful candidates for these positions, at a minimum, will demonstrate skill and ability to:

Position:  Business Applications Specialist (Functional Analyst II) - $38.77-$49.14 Hourly

  • Plan and execute business systems improvements based on evolving business processes and workflows and associated technologies that includes business requirements gathering, data mining, functional specifications, process diagraming, metrics, and dashboard development.
  • Perform systems administration, configuration, maintenance, and documentation. Perform audits, quality assurance and quality data integrity checks, maintain current modules, tables, queries, and reports.  Customize applications by adding or modify fields and panels for modules or systems.  
  • Analyze and test proposed system changes prior to implementation; validate the functionality of the solutions according to the requirements specifications.
  • Track, troubleshoot, and resolve system problems and assist with solving problems or issues that arise and work with KCIT and/or vendors to recommend solutions.
  • Develop and provide user training and coaching on the operational use of applications, systems, and devices.  Developing and maintaining training and documentation and videos.
  • Prepare system documentation and standard work.  Draft business processes, workflow documentation, configuration documents, system documentation, and other documentation.
  • Develop queries and reports. Document tables and data used in the preparation of reports and queries; develop data dictionaries, data models, and other data management tools.  
  • Communicate with customers; provide information and assistance on routine questions involving system processes and procedures; applications and system modifications.
Position:  Sr. Business Applications Specialist (Functional Analyst III – Special Duty Assignment) - $90,803.02- $115,097.84 Annually
  • Lead, facilitate, and participate in continuous business and/or change management process improvement in support of applications and systems in partnership with the Airport team, KCIT, and/or vendors that includes requirements gathering, data mining, functional specifications, process diagraming, metrics, and dashboard development; evaluate established methods and procedures and prepare recommendations for changes.
  • Defines the feasibility of a business solution, its implementation, and its interaction with the existing systems and improve the cost effectiveness of the business solution.  Documenting gap analysis, cost/benefits, findings, and recommendations including trends, patterns, and utilization of applications.
  • Keeping applications systems up to date with scaled aviation industry trends recommending new systems or upgrades by partnering with KCIT and/or vendors including implementation,  configuration, and integration with new and/or existing systems.
  • Lead, facilitate, and develop testing plans to ensure that systems meet business requirements, processes, and workflows.  Analyze and test proposed system changes prior to implementation; validate the functionality of the solutions according to the requirements specifications.
  • Perform systems administration, configuration, maintenance, and documentation.  Perform audits, quality assurance and quality data integrity checks, maintain current modules, tables, queries, and reports.   Customize applications by adding or modify fields and panels for modules or systems.  
  • Develop and perform routine data analytics with SQL databases and Crystal Reports.   Create and update standard queries for generating reports; documenting relational tables and data used in the preparation of reports and queries.
  • Prepare system documentation and standard work.  Draft business processes, workflow documentation, technical system diagrams, configuration documents, system documentation, and other documentation.  
  • Leading and regular communication with customers to learn and stay informed on sections’ business processes and workflows rooted in continuous improvement to align with configurations or modifications to relevant organization’s applications.   
WE ARE LOOKING FOR CANDIDATES WHO HAVE:
  • Strong experience with leading and facilitating requirements gathering, documenting business processes and workflows with analytical and investigation skills for extracting useful information from different disciplines (i.e. asset management, work order management, project management business processes). – Sr. Business Applications Specialist (Functional Analyst III – SDA)
  • Strong experience with leading and facilitating system implementation, gap analysis, and system integrations. – Sr. Business Applications Specialist (Functional Analyst III – SDA)
  • Experience with performing system administration and configuration with asset management systems (i.e. Cityworks), aviation applications, automatic vehicle location software, and other business solutions applications.
  • Experience with analysis, design, development, and applications of a variety of business systems and processes.
  • Experience and strong data analytic skills in gathering and analyzing data using a range of business systems and software (i.e. Microsoft PowerBI) to create key performance indicators, metrics, and reports.
  • Strong experience and skills and experience with diagnosing and identifying system related problems and should possess excellent troubleshooting, technical problem solving, and systems analyses skills.  
  • Strong analytical and investigation skills for extracting useful information from different sources.
  • Knowledge, understanding, and experience with GIS centric applications or systems that utilizes GIS spatial data.
  • Strong experience and skills with customer service, developing and providing end-user training.  
  • Strong experience and skill in writing routine system documentation, technical reports, standard operating procedures, and training manuals and videos.
  • Strong technical skills in common tools, including but not limited to Microsoft Software:  Teams, SharePoint, PowerBI, Excel, Visio, Word, Stream, PowerAutomate, Stream, Forms.
IDEAL CANDIDATES WILL DEMONSTRATE THE FOLLOWING: 
  • Experience with diverse group dynamics and change management.
  • Experience with continuous improvement methods and techniques such as Lean.
  • Applied knowledge of project management techniques and methodologies.
SUPPLEMENTAL INFORMATION
The successful candidate will be placed in the Functional Analyst II or Functional Analyst III classification. Classification determinations will be based on experience, skill and knowledge the candidate demonstrates. 
 
READY TO APPLY: 
A King County application (paper or electronic) is required. We highly recommend that you also provide a resume and cover letter. If you have any questions, please contact DES Talent Solutions at DESTalentSolutions@kingcounty.gov
 

This recruitment is an effort to fill our immediate vacancies as well as create a hire list that will be used for any positions that become vacant within the next 12 months.      

Supplemental Information

Forbes recently named King County as one of Washington State's best employers.

Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play.

Guided by our "True North", we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles--we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans.

COVID-19 Vaccination Requirement

King County Executive Branch employees are required to be fully vaccinated against COVID-19. If you are the successful candidate for the position you applied for, the County will send you a conditional offer letter.

As a condition of employment, prior to a final offer of employment, you will be required to:

  • submit proof of vaccination, or
  • have an approved request for medical or religious exemption and an approved accommodation. Philosophical, political, scientific, or sociological objections to vaccination will not be considered for an exemption or accommodation.

People are considered fully vaccinated against COVID-19 two weeks after receiving the final dose of a vaccination approved by the Center for Disease Control and Prevention (CDC).

The Executive Branch includes employees in the Executive branch, the Assessor's Office, Elections, the King County Sheriff's Office, and the Executive Office.

King County is an Equal Employment Opportunity (EEO) Employer

No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.

To Apply

If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions please contact the recruiter listed on this job announcement.

King County offers a highly-competitive compensation and benefits package designed to meet the diverse needs of our employees and support our employees' health and well-being.  Eligible positions receive the following benefits and have access to the following programs:

  • Medical, dental, and vision coverage: King County pays 100% of the premiums for eligible employees and family members
  • Life and disability insurance: employees are provided basic coverage and given the opportunity to purchase additional insurance for both the employee and eligible dependents
  • Retirement: King County employees are eligible to participate in a pension plan through the Washington State Department of Retirement Systems and a 457(b) deferred-compensation plan
  • Transportation program and ORCA transit pass
  • 10 paid holidays each year (plus 2 personal holidays)
  • Generous vacation and paid sick leave
  • Paid parental leave, family and medical leaves, and volunteer leave
  • Flexible Spending Account
  • Wellness programs
  • Onsite gyms and activity centers
  • Employee giving program
  • Employee assistance programs
  • Flexible schedules and telecommuting options, depending on position
  • Training and career development programs
For additional information about employee benefits please visit our Benefits, Payroll, and Retirement Page.

This is a general description of the benefits offered to eligible King County employees, and every effort has been made to ensure its accuracy.  If any information on this document conflicts with the provisions of a collective bargaining agreement (CBA), the CBA prevails.  Also, in the event of any incorrect information in this document, applicable laws, policies, rules, CBAs, or official plan documents will prevail.
 
NOTE:  Benefits for Term Limited Temporary (TLT) or Short Term Temporary (STT) positions, including leave eligibility and/or participation in the pension plan through the Washington State Department of Retirement Systems, will vary based upon the terms and details of the position. Short Term Temporary positions are not eligible for an ORCA transit pass.
 
For inquiries about the specifics of this position, please contact the recruiter identified on this job posting.

01
Are you applying to this position as an eligible current or previous King County Employee Priority Placement Program Participant? Is this position the same or lower percentage of full-time when compared to the position held at the point of the notification of layoff? Do you possess the skills and abilities to qualify for this position?
  • Yes, I was given a layoff notice from my role at King County and I am within two years of the effective date of my layoff. Additionally, the position I was laid off from was the same or a higher percentage of FT status when compared to this one.
  • No.
02
If you answered yes to the question above and you are applying for this position as a Priority Placement Participant, to be considered, you must provide the following three pieces of information in the space provided: 1. The title you held when you received your layoff notice 2. The department you worked in 3. The effective date of your layoff

Required Question