Central Operations Public Health Administrative Support Supervisor

King County   Seattle, WA   Full-time     Administration / Clerical
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Posted on June 11, 2021
Summary

If you have the passion, desire, and drive to serve those most vulnerable in our community and want to work in an environment that values diversity and approaches situations with a focus on racial equity, then Public Health’s Community Health Services Division (CHS) is the place for you.

 CHS is seeking a qualified candidate to serve as a Public Health Administrative Support Supervisor (PHASS) to oversee central administrative support for the division and to work as a partner in the Community Health Services float pool, helping to hire, schedule, and monitor the work of the float pool staff.  The PHASS will supervise central administrative and float pool administrative staff and possibly interpreter and dental assistant float pool staff.  The PHASS position is based in the Chinook building but will be required to travel to other locations as needed.  During the COVID-19 response, the PHASS will also supervise administrative staff supporting COVID-19 vaccine operations.

The successful candidate will possess strong analytical and problem-solving skills, proficiency in Office 365, demonstrated ability to provide supervision to staff who are on-site and off-site, and superb customer service skills while working in a fast-paced and dynamic work environment.

WORK LOCATION: 
This position is based at the Chinook Building; limited telecommuting may be permissible; this position will have to report directly to the Chinook Building.

Who may apply: This position is open to all qualified candidates.

Job Duties

  • Supervise and direct the work of assigned staff in the Chinook building who provide division-wide administrative support, plus temporary administrative staff during the COVID-19 response.  Work includes hiring, training, performance evaluations, performance improvement, and scheduling. Support float pool operations and back up float pool PHASS.        Coordinate scheduling of agency staff.  Assist in float pool scheduling and administrative tasks.  
  • Develop, implement, and evaluate division staff onboarding, training, and support for float pool administrative staff.
  • Monitor staffing patterns and adjust float pool staffing to meet demand.  
  • Coordinate, monitor, and participate in special administrative projects for Community Health Services, such as supporting the transition to SharePoint/One Drive, selection and contracting with new copier/printer vendors, emergency preparedness, among others.
  • Act as the facilities lead for the 10th floor of Chinook.        Assure floor facilities needs are addressed.  Coordinate the response group that manages front door access and provides coverage for administrative support for the floor.  Assist in floor plan updates and future planning.
  • Contribute to development of protocols, policies, or materials. 
  • Participate in strategic planning as it relates to meeting goals for stable staffing and safe and efficient site operations.  
  • Other duties as assigned. 

Experience, Qualifications, Knowledge, Skills

  • Knowledge of supervisory techniques and principles  
  • Knowledge of human resources management techniques and principles
  • Demonstrated strong organizational skills; skill in coordinating work assignments with and between staff members.
  • Intermediate experience using the Adobe, Microsoft Office Suite, including Outlook, Excel, PowerPoint, and Publisher, as well as SharePoint and OneDrive. 
  • Demonstrated time management and self-direction skills to prioritize work and complete multiple tasks simultaneously and accurately.  
  • Excellent customer service skills; maintains a professional demeanor at all times; and uses tact and discretion in difficult communications.
  • Editing and proofreading skills.
  • Knowledge of general office policies, principles, and practices.
  • Knowledge of basic accounting procedures and mathematics.
  • Demonstrated ability to work effectively with diverse individuals, teams, committees, and organizations serving vulnerable and marginalized populations including people experiencing homelessness.
  • Demonstrated ability in tracking multiple ongoing and one-time projects, including prioritizing the workload of administrative staff and functions.
  • Demonstrated ability to work independently and as a member of a team.
  • A deep commitment to equity and social justice
  • Ability to lift and carry 25 pounds is desirable but not required.
  • Ability to travel to locations around Seattle & King County for occasional meetings.

Supplemental Information

Forbes recently named King County as one of Washington State's best employers. 

Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play. 

Guided by our "True North", we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles--we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans.

King County is an Equal Employment Opportunity (EEO) Employer
No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.

To Apply
If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions please contact your recruiter listed on this job announcement.

The following completed items are required to be considered for this vacancy:

  • NEOGOV/Government Jobs on-line or paper application 
  • Completed supplemental questions that are supported in your application. These answers will be reviewed to determine competitiveness. Please do not use "see resume" in your answers as these will be considered incomplete.  
  • Cover letter which details how you meet or exceed the qualifications.
Your application may be rejected as incomplete if you do not include the required information in the application. If you reference "see resume" on your application it will be considered incomplete. You must completely fill out the application with your relevant education and work experience. The selection process may include but is not limited to: evaluation of application materials and supplemental questions, interviewing, and testing. For more information on our selection process, please refer to www.kingcounty.gov/depts/health/jobs/hiring 

NECESSARY SPECIAL REQUIREMENTS:
  • The selected candidate will be required to submit a background check. Records are not automatically disqualifying. 
  • Employees are required to protect the privacy and security of protected health information as defined in State and Federal Law. 
  • Employees are required to adhere to OSHA/WISHA guidelines including but not limited to completing required trainings on time.
  • The selected candidate will be required to pass a thorough background investigation.
  • This selection process may include but is not limited to: evaluation of application materials and supplemental questions, testing and interviewing. For more information on our selection process, please refer to http://www.kingcounty.gov/jobs/applying.aspx 
  •  Public Health relies on office automation (Microsoft Office) and web-based enabled tools, therefore candidates must be proficient and comfortable with computer use to perform functions associated with on-going work.
  •   Employees are required to adhere to OSHA/WISHA guidelines including but not limited to completing their mandatory trainings on time and obtaining required immunizations.
  •  Regular and reliable attendance, effective communication skills, and development of effective working relationships are requirements of all Public Health positions.

CONTACT: If you have questions regarding the recruitment process, please contact Nic Horea, at nicolae.horea@kingcounty.gov

 UNION AFFILIATION: This position is represented by PROTEC 17.
 
 

King County offers a highly-competitive compensation and benefits package designed to meet the diverse needs of our employees and support our employees' health and well-being.  Eligible positions receive the following benefits and have access to the following programs:

  • Medical, dental, and vision coverage: King County pays 100% of the premiums for eligible employees and family members
  • Life and disability insurance: employees are provided basic coverage and given the opportunity to purchase additional insurance for both the employee and eligible dependents
  • Retirement: King County employees are eligible to participate in a pension plan through the Washington State Department of Retirement Systems and a 457(b) deferred-compensation plan
  • Transportation program and ORCA transit pass
  • 10 paid holidays each year (plus 2 personal holidays)
  • Generous vacation and paid sick leave
  • Paid parental leave, family and medical leaves, and volunteer leave
  • Flexible Spending Account
  • Wellness programs
  • Onsite gyms and activity centers
  • Employee giving program
  • Employee assistance programs
  • Flexible schedules and telecommuting options, depending on position
  • Training and career development programs
For additional information about employee benefits please visit our Benefits, Payroll, and Retirement Page.

This is a general description of the benefits offered to eligible King County employees, and every effort has been made to ensure its accuracy.  If any information on this document conflicts with the provisions of a collective bargaining agreement (CBA), the CBA prevails.  Also, in the event of any incorrect information in this document, applicable laws, policies, rules, CBAs, or official plan documents will prevail.
 
NOTE:  Benefits for Term Limited Temporary (TLT) or Short Term Temporary (STT) positions, including leave eligibility and/or participation in the pension plan through the Washington State Department of Retirement Systems, will vary based upon the terms and details of the position. Short Term Temporary positions are not eligible for an ORCA transit pass.
 
For inquiries about the specifics of this position, please contact the recruiter identified on this job posting.

01
Are you applying to this position as an eligible Current or Previous King County Employee Priority Placement Program Participant AND Is this position the same or lower percentage of full-time when compared to the position held at the point of the notification of layoff AND Do you possess the skills and abilities to qualify for this position?
  • Yes, I was given a layoff notice from my role at King County AND I am within two years of the effective date of my layoff. AND The position I was laid off from was the same or a higher percentage of FT status when compared to this one.
  • No.
02
If you answered yes to the question above and you are applying for this position as a Priority Placement Participant, to be considered, you must provide the following three pieces of information in the space provided: 1. The title you held when you received your layoff notice 2. The department you worked in 3. The effective date of your layoff
03
Do you have demonstrated experience supervising and/or leading other employees?
  • Yes
  • No
04
If you answered "yes" to question #3 above, please describe your specific role, how many staff you led and/or supervised, and number of years' experience.
05
Do you have experience working on multiple ongoing and one-time projects.?
  • Yes
  • No
06
If you answered "yes" to question #5 above, please describe a specific project where you had to organize the work of the project, prioritize it alongside your other work, and bring the project to completion.
07
Do you have experience working in Office 365 and supporting others in their use of these tools?
  • Yes
  • No
08
If you answered "yes" to question #7 above, please describe your experience in detail.

Required Question