Change and Transformation Specialists

King County   Seattle, WA   Full-time     Information Services / Technology (IT)
Posted on August 5, 2022
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Summary


Metro seeks three Change and Transformation Specialists for the Internal Communications and Employee Engagement Team.  As a strategic initiative in the General Manager's office, this role provides strategic internal communications, change management, employee engagement, transformation design and facilitation to ensure Metro’s initiatives and programs are effectively implemented across the agency. Reporting directly to the Lead Communications Specialist IV in Metro’s Chief of Staff Office, these individuals will work in partnership with divisions, department initiatives and programs, as well as employees across Metro to apply change management methodologies to improve business processes and transform workplace culture.

 

Candidates will bring experience designing and executing processes, employee engagement facilitation, strong communications skills, and expertise in change management and transition principles. They will have a solid knowledge base around creating effective conversations to engage teams, foster continuous improvement, and bring proven/demonstrated ability to implement equity and social justice principles into all aspects of their work. The individuals for this role will have the ability to manage multiple and shifting priorities, be action-oriented, meet deadlines and work under pressure. They will be looked to as problem-solvers.


These positions will be filled as Term Limited Temporary (TLT) or Special Duty Assignment (SDA) positions within the department with a projected end date of December 2024, with the possibility of being extended.
  • TLT’s are open to the public. King County values diverse perspectives and life experiences.
  • SDA’s are open to current King County Career Service employees who have passed their initial probationary period or Appointed employees and may be given first consideration in the hiring process.

This recruitment may also be used to fill additional TLT and SDA vacancies as they occur through December 31, 2022.

Job Duties


  • Use Prosci, ADKAR (Awareness, Desire, Knowledge, Ability and Reinforcement) and William Bridges Change and Transition frameworks or similar background and experiences to implement approaches that allow for change and transformation that will honor both the business mechanics and human dynamics of change and transition.
  • Facilitate employees and stakeholders in one-on-one conversations, small and large group settings, and through various participatory methods to provide meaningful feedback to decision-makers to ensure the diverse voices of King County and Metro’s marginalized populations are heard.
  • Build action plans to engage and prepare all stakeholders prior to implementation and perform organizational readiness assessments for change and transition activities.
  • Facilitate teams to creatively address issues such as staffing and resource utilization, transformational improvement projects and enterprise initiatives. 
  • Make recommendations to Metro and teams on work processes and organizational structures that support desired changes, policies or systems that will create lasting change.
  • Use listening, facilitation, planning and conflict management skills to both receive and deliver the creative ideas of others to the forefront; relate well to all kinds of people and get messages across in a variety of communication settings and styles.
  • Prepare reports, flow charts, organizational charts, graphs, and other communication products summarizing findings and recommendations; present to stakeholders.
  • Implement or assist in implementing identified solutions; work with internal and external resources where required to ensure successful problem resolution.
  • Work with leaders, internal customers and/or key stakeholders to assess communications and employee engagement needs, target audience and objectives; design special activities to meet those needs.
  • Research, design, write, edit and coordinate the production of employee communications plans and products, such as Metro-wide communication from Division Directors or enterprise initiative sponsors.
  • Collaborate and follow all Metro communication protocols and review processes for development and distribution of communications materials to all stakeholders.
  • Use multiple communication methods to ensure all stakeholders receive project information in an effective, efficient and timely manner.
  • Evaluate the effectiveness of project communications and adjust as needed.
  • Perform other duties as assigned. 

Experience, Qualifications, Knowledge, Skills


  • A minimum of two (2) years in a position dedicated to coaching and/or facilitating process improvement or cultural transformation or equivalent activities OR any combination of experience/education/training that provides the required knowledge, skills, and abilities to perform the work.
  • Have knowledge and demonstrated experience with Prosci, ADKAR (Awareness, Desire, Knowledge, Ability, and Reinforcement) framework for change management and/or William Bridges Change and Transition frameworks or similar background and experiences implementing approaches that allow for organizations to change and transform.
  • Knowledge and skill in facilitation, consulting, change management and conflict resolution.
  • Able to translate basic business knowledge for employees, leaders and stakeholders, and basic understanding of county operations and functions.
  • Demonstrated ability to work with diverse individuals with varying opinions and backgrounds.
  • Excellent organizational and project management skills.
  • Excellent written and oral communications skills, including the effective use of visuals in communication.
  • Proficiency in modern office software to include word processing, spreadsheet, database, presentation, basic graphic design and email.

 

Desired skills:

  • Knowledge of King County government.
  • Knowledge of transit operations and optimization.
  • Experience in project management and/or engagement planning.

Supplemental Information

Application & Selection Process 
If you are ready to bring your passion, enthusiasm and have a deep understanding and appreciation for change, we encourage you to apply. Please include a resume and a letter of interest that describes your experience with the following:
 

  • Coaching and/or facilitating process improvement or cultural transformation or equivalent activities OR any combination of experience/education/training that provides the required knowledge, skills, and abilities to perform the work.
  •  Prosci, ADKAR (Awareness, Desire, Knowledge, Ability, and Reinforcement) framework for change management and/or William Bridges Change and Transition frameworks or similar background and experiences implementing approaches that allow for organizations to change and transform.
Applicants who apply by August 28, 2022 will receive first consideration in the process. For more information regarding this recruitment, please contact: Crystal Windishar, cwindishar@kingcounty.gov. 
 

Applicants will be screened for competitiveness, completeness, and written communication skills. The most competitive candidates may be invited to participate in one or more interviews. 

Forbes recently named King County as one of Washington State's best employers.

Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play.

Guided by our "True North", we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles--we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans.

COVID-19 Vaccination Requirement

King County Executive Branch employees are required to be fully vaccinated against COVID-19. If you are the successful candidate for the position you applied for, the County will send you a conditional offer letter.

As a condition of employment, prior to a final offer of employment, you will be required to:
  • submit proof of vaccination, or
  • have an approved request for medical or religious exemption and an approved accommodation. Philosophical, political, scientific, or sociological objections to vaccination will not be considered for an exemption or accommodation.

People are considered fully vaccinated against COVID-19 two weeks after receiving the final dose of a vaccination approved by the Center for Disease Control and Prevention (CDC).

The Executive Branch includes employees in the Executive branch, the Assessor's Office, Elections, the King County Sheriff's Office, and the Executive Office.

Work Location
The primary location of this position is in the King Street Center at 201 S Jackson St, Seattle. 

 
Teleworking Requirement
The work associated with this position will be performed predominantly in a hybrid work environment working in the office and at home. Employees will have access to shared workspaces at various King County facilities. Employees must reside in Washington state and within a reasonable distance to their King County worksite to respond to workplace reporting requirements.
 
Employees may be provided with a County issued laptop and must maintain a workspace with an internet connection (access may be supplemented in some situations) where they can reliably perform work and remain available and responsive during scheduled work hours. Please note that when an employee conducts work that is likely to bring them in contact with another individual, safety precautions are required, including the wearing of masks in some situations. King County is doing its part to reduce the spread of COVID-19 and remains committed to reducing our carbon footprint.
 
King County has a robust collection of tools and resources to support working remotely. The individual selected for this opportunity will be joining an innovative and progressive team that is redefining how we work as we transition to the department's hybrid environment.   

King County is an Equal Employment Opportunity (EEO) Employer

No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.

If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions, please contact the recruiter listed on this announcement. 

King County offers a highly-competitive compensation and benefits package designed to meet the diverse needs of our employees and support our employees' health and well-being.  Eligible positions receive the following benefits and have access to the following programs:

  • Medical, dental, and vision coverage: King County pays 100% of the premiums for eligible employees and family members
  • Life and disability insurance: employees are provided basic coverage and given the opportunity to purchase additional insurance for both the employee and eligible dependents
  • Retirement: King County employees are eligible to participate in a pension plan through the Washington State Department of Retirement Systems and a 457(b) deferred-compensation plan
  • Transportation program and ORCA transit pass
  • 10 paid holidays each year (plus 2 personal holidays)
  • Generous vacation and paid sick leave
  • Paid parental leave, family and medical leaves, and volunteer leave
  • Flexible Spending Account
  • Wellness programs
  • Onsite gyms and activity centers
  • Employee giving program
  • Employee assistance programs
  • Flexible schedules and telecommuting options, depending on position
  • Training and career development programs
For additional information about employee benefits please visit our Benefits, Payroll, and Retirement Page.

This is a general description of the benefits offered to eligible King County employees, and every effort has been made to ensure its accuracy.  If any information on this document conflicts with the provisions of a collective bargaining agreement (CBA), the CBA prevails.  Also, in the event of any incorrect information in this document, applicable laws, policies, rules, CBAs, or official plan documents will prevail.
 
NOTE:  Benefits for Term Limited Temporary (TLT) or Short Term Temporary (STT) positions, including leave eligibility and/or participation in the pension plan through the Washington State Department of Retirement Systems, will vary based upon the terms and details of the position. Short Term Temporary positions are not eligible for an ORCA transit pass.
 
For inquiries about the specifics of this position, please contact the recruiter identified on this job posting.

01
What best describes your experience?
  • I have at least two years of experience in a role that the primary function was coaching and facilitating process improvement or cultural transformation.
  • I do not have two years of experience in a role that the primary function was coaching and facilitating process improvement or cultural transformation but I have other experience/education/training that provides the required knowledge, skills, and abilities to perform the work.
  • I do not have experience in a position dedicated to coaching and/or facilitating process improvement or cultural transformation OR any combination of experience/education/training that provides the required knowledge, skills, and abilities to perform the work.
02
I have experience working with the following: (please choose all that apply):
  • Prosci Methodology
  • ADKAR (Awareness, Desire, Knowledge, Ability, and Reinforcement) framework for change management
  • William Bridges Change and Transition framework
  • Others not listed
  • I do not have this experience.
03
Please briefly tell us where you gained your experience. Include the name of the employer and your position title. If no experience, please enter N/A.
04
Are you applying to this position as an eligible current or previous King County Employee Priority Placement Program Participant? Is this position the same or lower percentage of full-time when compared to the position held at the point of the notification of layoff? Do you possess the skills and abilities to qualify for this position?
  • Yes, I was given a layoff notice from my role at King County and I am within two years of the effective date of my layoff. Additionally, the position I was laid off from was the same or a higher percentage of FT status when compared to this one.
  • No.
05
If you answered yes to the question above and you are applying for this position as a Priority Placement Participant, to be considered, you must provide the following three pieces of information in the space provided: 1. The title you held when you received your layoff notice 2. The department you worked in 3. The effective date of your layoff
06
A resume and cover letter are required for this position. Have you attached your resume and cover letter? If not, you may still go back and attach it.
  • Yes
  • No

Required Question