Claims Assistant
- Summary
The Central Employee Services Division within King County's Department of Human Resources (DHR) seeks a customer-focused professional for a Claims Assistant. We are a self-insured employer looking for a motivated and eager individual to work in our Workers' Compensation Claims unit.
As one team, the Central Employee Services Division supports a thriving King County employment experience and provides integrated compensation, benefits, work/life well-being, safety, and retirement planning services. Ensuring the health and safety of employees is our number one priority.
Who May Apply
This recruitment is open to King County employees and the public and will be used to fill one Term-Limited Temporary (TLT) position or Special Duty Assignment (SDA). The assignment duration is anticipated to last 12 months. DHR also intends to generate an eligibility pool for future TLT/SDA vacancies that may occur over the next six months.
Note: Special duty opportunities are open only to current King County career service and appointed employees who have completed their initial probation. Special duty applicants must have approval from their current supervisor to accept an assignment. Current employees selected for special duty will be compensated based upon the provisions of the collective bargaining agreement or Coalition Labor Agreement for their base assignment.
Commitment to Equity & Social Justice
As the only county in the United States named after Dr. Martin Luther King, Jr., one of the most influential civil rights leaders in our nation’s history, King County is a vibrant international community with residents that represent countries from around the world. It is a diverse region that cherishes the artistic and social traditions of many cultures.
King County has a deep commitment to equity and social justice. Applying equity and social justice principles is a daily responsibility and a foundational expectation for all King County employees. The Claims Assistant will apply equity and social justice principles that exemplify shared values, behaviors, and practices in all aspects of the work.
To learn more, please visit: http://www.kingcounty.gov/elected/executive/equity-social-justice.aspx
Other Position Information
This position is non-exempt from the provisions of the Fair Labor Standards Act and therefore overtime-eligible. Employees are paid on a bi-weekly schedule, every other Thursday, comprising a 40-hour workweek, normally 8:00 a.m.-5:00 p.m., Monday through Friday. This position is represented by Local 117: International Brotherhood of Teamsters – Professional & Technical and Administrative Employees. This position is classified as Claims Assistant (class code 2330100). The work associated with this position will be performed predominately through a hybrid work schedule of onsite and remote work.- Job Duties
- Open case files for incoming claims to ensure appropriate forms have been received and technical and legal requirements are met.
- Enter incident and claims data filed by King County employees and index incoming claim-related mail into the iComp claims management system.
- Perform phone coverage for central phone line; respond to billing inquiries and help injured employees understand their benefits and the status of their claims.
- Review, process, and adjust medical invoices.
- Create and update credentials for claim vendors in Excel.
- Generate and update forms utilizing Word and Adobe Acrobat Pro.
- Deliver excellent customer service to King County employees by managing and responding to employee inquiries via email and phone.
- Maintain and ensure confidentiality of sensitive claims information in all forms; written, verbal, and electronic.
- Other duties as assigned
- Experience, Qualifications, Knowledge, Skills
Minimum Qualifications
- Three (3) years of increasingly responsible administrative experience OR an equivalent combination of education and experience which provides the applicant with the specific skills, knowledge, and ability to perform the work.
- Experience in a high-volume call working environment that is fast paced with time-sensitive deadlines.
- Strong interpersonal skills, to include the ability to work independently and as part of a team; ability to provide excellent customer service with discretion, patience, and professionalism.
- Excellent oral and written communication skills, and the ability to communicate with diverse individuals at all levels, both internally and externally.
- Intermediate level proficiency with Microsoft Office Suite, Adobe Acrobat, and demonstrated ability to quickly learn new technology tools.
- Ability to enter and review alphanumeric data entry with accuracy and high attention to detail.
- Experience and ability to prepare, format, proofread, and edit documents including Adobe forms.
- Experience and demonstrated ability to work effectively and collaboratively with individuals from diverse backgrounds, to include sensitivity to and knowledge of various ethnic, cultural, and socioeconomic backgrounds.
- Experience using iComp or similar claims management systems.
- Experience in the public sector.
- Ability to move and lift up to 25 lbs.
- Supplemental Information
Selection Process
Applications will be reviewed as received, and they will be screened for clarity, completeness, and competitiveness. All materials will be evaluated for spelling, grammar, and punctuation usage. The most competitive candidates may be invited to participate in a series of interviews.
Forms and Materials Required- An online employment application completed at www.kingcounty.gov/jobs. The employment history should go back at least 10 years if you have 10 years of employment (or more to include all relevant experience). Resumes will not be accepted in lieu of a completed application. All relevant experience must be included in the application.
- A cover letter no more than two pages summarizing how you meet the required experience, qualifications, knowledge, and job skills. In addition, please share why you are interested in this position. This is a required application material. If a cover letter is not received, your application will be considered incomplete and will not be considered.
Jen Montoya
Senior HR Analyst
206-477-5997
Jen.Montoya@kingcounty.gov
Teleworking Requirement
The work associated with this position will be performed predominately through a hybrid work schedule of onsite and remote work. Employees must reside in Washington state and within a reasonable distance to their King County worksite to respond to workplace reporting requirements.
Employees will be provided with a County issued laptop and must maintain a home workspace with an internet connection where they can reliably perform work and remain available and responsive during scheduled work hours. Please note that when an employee conducts work that is likely to bring them in contact with another individual, safety precautions are required, including wearing masks in some situations. King County is doing its part to reduce the spread of COVID-19 and remains committed to reducing its carbon footprint.
King County has a robust collection of tools and resources to support remote work. The individual selected for this opportunity will join an innovative and progressive team that is redefining how we work as we transition to the department's hybrid environment.
Forbes named King County as one of Washington State's best employers.
Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work, and play.
Guided by our "True North", we are making King County a welcoming community where every person can thrive. We value diversity, inclusion, and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles--we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans.
COVID-19 Vaccination Requirement
King County Executive Branch employees are required to be fully vaccinated against COVID-19. If you are the successful candidate, the County will send you a conditional offer letter.
As a condition of employment, prior to a final offer of employment, you will be required to:- submit proof of vaccination, or
- have an approved request for medical or religious exemption and an approved accommodation. Philosophical, political, scientific, or sociological objections to vaccination will not be considered for an exemption or accommodation.
The Executive Branch includes employees in the Executive branch, the Assessor's Office, Elections, the King County Sheriff's Office, and the Executive Office.
King County is an Equal Employment Opportunity (EEO) Employer
No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation, and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay, or other forms of compensation.
To Apply
If you are interested in this position, follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process, or if you have questions, contact the recruiter listed on this job announcement.
King County offers a highly-competitive compensation and benefits package designed to meet the diverse needs of our employees and support our employees' health and well-being. Eligible positions receive the following benefits and have access to the following programs:
- Medical, dental, and vision coverage: King County pays 100% of the premiums for eligible employees and family members
- Life and disability insurance: employees are provided basic coverage and given the opportunity to purchase additional insurance for both the employee and eligible dependents
- Retirement: King County employees are eligible to participate in a pension plan through the Washington State Department of Retirement Systems and a 457(b) deferred-compensation plan
- Transportation program and ORCA transit pass
- 10 paid holidays each year (plus 2 personal holidays)
- Generous vacation and paid sick leave
- Paid parental leave, family and medical leaves, and volunteer leave
- Flexible Spending Account
- Wellness programs
- Onsite gyms and activity centers
- Employee giving program
- Employee assistance programs
- Flexible schedules and telecommuting options, depending on position
- Training and career development programs
This is a general description of the benefits offered to eligible King County employees, and every effort has been made to ensure its accuracy. If any information on this document conflicts with the provisions of a collective bargaining agreement (CBA), the CBA prevails. Also, in the event of any incorrect information in this document, applicable laws, policies, rules, CBAs, or official plan documents will prevail.
NOTE: Benefits for Term Limited Temporary (TLT) or Short Term Temporary (STT) positions, including leave eligibility and/or participation in the pension plan through the Washington State Department of Retirement Systems, will vary based upon the terms and details of the position. Short Term Temporary positions are not eligible for an ORCA transit pass.
For inquiries about the specifics of this position, please contact the recruiter identified on this job posting.
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01How many years of experience do you have providing administrative support responsibilities in claims management, employee benefits or human resources?
- None
- Less than one year
- At least one year but less than three years
- At least three years but less than five years
- More than five years
02Please indicate the software in which you have experience and demonstrated intermediate level proficiency. Check all that apply:- MS Word
- MS Excel
- MS Outlook
- Adobe Acrobat
- None of the Above
03Are you applying to this position as an eligible current or previous King County Employee Priority Placement Program Participant? Is this position the same or lower percentage of full-time when compared to the position held at the point of the notification of layoff? Do you possess the skills and abilities to qualify for this position?- Yes, I was given a layoff notice from my role at King County and I am within two years of the effective date of my layoff. Additionally, the position I was laid off from was the same or a higher percentage of FT status when compared to this one.
- No.
04If you answered yes to the questions above and you are applying for this position as a Priority Placement Participant, to be considered, you must provide the following three pieces of information in the space provided: 1. The title you held when you received your layoff notice 2. The department you worked in 3. The effective date of your layoffRequired Question