Covid-19 Call Center Registered Nurse - Term-Limited Temporary
- Summary
Summary:
As the only jurisdiction in the world named after Dr. Martin Luther King, Jr., one of the most influential civil rights leaders in our nation's history, King County is a vibrant international community with residents that represent countries from around the world. It is a region with increasing diversity that cherishes the traditions of many cultures.
We have a deep commitment to equity and social justice and advancing practices, strategies, and policies that promote fairness, justice, and opportunity for all – in our workplaces and our communities. With this commitment, King County has adopted a pro-equity agenda to advance regional change and ensure that residents from vulnerable communities are incorporated into our emergency planning and public outreach efforts.
This position is responsible for supporting the clinical teams who are working in the Public Information Contact Center (PICC). The PICC answers the calls from the public offering scripted responses to common questions, and front line screening for COVID 19 Communicable Disease and Epidemiology in addition to intake portal for Isolation and Quarantine. This position is 12 hours, 3 days per week, and will include weekends.
Duties:- Telephone triage and case finding screening for community calls related to the COVID 19 outbreak.
- Provides health messaging and resources for individuals, small businesses, child care centers, schools and others.
- Referrals to community resources including access to health care and COVID 19 testing.
- Demonstrates support of Public Health’s mission to protect and promote the health of all residents through implementing primary prevention strategies which prevent health problems from starting, spreading, or progressing.
- Supports the clinical practice of RNs that are staffing the PICC
- Provides training, orientation and education to staff, students and other health and human service professionals in the community regarding public health practices.
- Perform other duties as assigned.
Licensing/Certification Requirements:- Current Washington State Registered Nurse license in good standing.
- Associate degree in nursing science from an accredited school of nursing.
- Washington State Driver's license or ability to deploy to various sites throughout King County
Desired qualifications:- Understanding of and familiarity with call center work or phone triage
- Experience in Covid-19 Response Call Center
- Experience in Communicable Disease/Epidemiology
Who may apply: This position is open to all qualified applicants. This posting will be used to fill all positions.
Interviews for these positions will be July 10, 2020.Public Health – Seattle and King County values diverse perspectives and life experiences. The Department encourages people of all backgrounds to apply, including people of color, immigrants, refugees, women, LGBTQ, people with disabilities, and veterans.
Work Schedule: These are 3 twelve hour shifts, 7 a.m. to 7:30 p.m. or 9:30 a.m. to 10:00 p.m. (0.9 FTE) positions that are fully benefited. These positions are based our of 401 5th Avenue, Seattle, WA 98104 as well as remote deployment. Variable days and hours to include weekend and holidays. Times may vary as PICC needs change over time.
Contact: If you have any questions about the position, please contact Amy Curtis, BSN, RN, Healthcare Recruitment Specialist, at amy.curtis@kingcounty.gov
Supplemental Information:- The selection process may include but is not limited to: evaluation of application materials and supplemental questions, interviewing, and testing. For more information on our selection process, please refer to www.kingcounty.gov/depts/health/jobs/hiring.
- Public Health relies on office automation (Microsoft Office 365) and other web-enabled tools. Candidates must be proficient and comfortable with computer use to perform essential functions of the position.
- Regular and reliable attendance, effective communication skills, and development of effective working relationships are requirements of all Public Health positions.
- Staff may be required to play an active role in the event of a public health emergency, which may include changes in responsibilities, work location and working hours.
Necessary Special Requirement:- The selected candidate will be required to pass a thorough background investigation.
- Employees are required to protect the privacy and security of protected health information as defined in State and Federal Law.
- Employees are required to adhere to OSHA/WISHA guidelines including but not limited to completing their mandatory trainings on time.
- May be deployed to other sections as needed to support operational needs.
Union Affiliation:
This position is represented by the Washington State Nurses Association (WSNA).
Equity & Social Justice: To learn more, please visit http://www.kingcounty.gov/equity.
King County offers a highly-competitive compensation and benefits package designed to meet the diverse needs of our employees and support our employees' health and well-being. Eligible positions receive the following benefits and have access to the following programs:
- Medical, dental, and vision coverage: King County pays 100% of the premiums for eligible employees and family members
- Life and disability insurance: employees are provided basic coverage and given the opportunity to purchase additional insurance for both the employee and eligible dependents
- Retirement: King County employees are eligible to participate in a pension plan through the Washington State Department of Retirement Systems and a 457(b) deferred-compensation plan
- Transportation program and ORCA transit pass
- 10 paid holidays each year (plus 2 personal holidays)
- Generous vacation and paid sick leave
- Paid parental leave, family and medical leaves, and volunteer leave
- Flexible Spending Account
- Wellness programs
- Onsite gyms and activity centers
- Employee giving program
- Employee assistance programs
- Flexible schedules and telecommuting options, depending on position
- Training and career development programs
This is a general description of the benefits offered to eligible King County employees, and every effort has been made to ensure its accuracy. If any information on this document conflicts with the provisions of a collective bargaining agreement (CBA), the CBA prevails. Also, in the event of any incorrect information in this document, applicable laws, policies, rules, CBAs, or official plan documents will prevail.
NOTE: Benefits for Term Limited Temporary (TLT) or Short Term Temporary (STT) positions, including leave eligibility and/or participation in the pension plan through the Washington State Department of Retirement Systems, will vary based upon the terms and details of the position. Short Term Temporary positions are not eligible for an ORCA transit pass.
For inquiries about the specifics of this position, please contact the recruiter identified on this job posting.
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01Have you ever been subject to review, challenges, and/or disciplinary action, formal or informal, by an ethics committee, licensing board, medical disciplinary board or related professional association?
- Yes
- No
02Have you ever been involved, as a health service provider, in a malpractice claim or suit?- Yes
- No
03Have you ever had your license to practice nursing in any jurisdiction revoked, denied, suspended, reduced, or relinquished?- Yes
- No
04Do you have knowledge of any action pending before any licensing board(s) which could affect your license or ability to practice?- Yes
- No
05Are you willing to provide pregnancy options counseling to women and possibly administer Plan B?- Yes
- No
06Are you willing to accept a term-limited temporary (TLT) position?- Yes
- No
07Seattle & King County Public Health has a strong commitment to equity and social justice. All staff are given training in Equity and Social Justice (ESJ) as well as Trauma Informed Care (TIC). Please describe why working for an agency that values ESJ and TIC is important to you.08Describe your experience and knowledge of communicable diseases and communicable disease case and outbreak investigations. If you do not have any experience, please type N/A.09Describe your experience in conducting interviews with patients. In your response, include the setting of this experience (public health, health care, other). If you do not have any experience, please type N/A.10Do you possess BLS CPR for Healthcare Providers? If so, please attach documentation of your current BLS/CPR certification. If you do not, please describe how you would obtain certification by time of job offer. Failure to obtain this BLS/CPR certification will result in job offer being delayed or rescinded.11Are you bilingual? If so, what language(s) are you proficient in reading, writing and speaking?12Please describe the aspects of your education, training, and experience that you feel most align with the needs of this position.13Share two examples that exemplify your management and leadership skills and reflect on where you want to grow as a leader.Required Question