Crisis Services Data and Evaluation Lead (PPM III)

King County   Pioneer Square, WA   Full-time     Administration / Clerical
Posted on May 26, 2023
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$96,699.20 - $122,574.40 Annually


Seattle, WA

Job Type

Special Duty Assignment or Term Limited Temp (TLT)

Job Number



DCHS - Community & Human Srvcs


Comm & Human Svcs Admin

Opening Date


Closing Date

6/10/2023 11:59 PM Pacific



Bargaining Unit

C23 : PROTEC17-Non-Sups Staff (DCHS)


The Department of Community and Human Services values diverse perspectives and life experiences. The Department encourages people of all backgrounds to apply, including Black, Indigenous, and People of Color, immigrants, refugees, women, LGBTQ, people with disabilities, veterans, and those with lived experiences.

King County's Department of Community and Human Services (DCHS) provides equitable opportunities for people to be healthy, happy, and connected to community.

Are you a skilled evaluation manager with a commitment to social justice and utilization-focused performance measurement? Do you enjoy working collaboratively with partners to facilitate data-informed decision making? Are you interested in putting your skills to work to make a difference in your community? If so, King County's Department of Community and Human Services (DCHS) is looking for you!

This recruitment is to fill a Special Duty or Term-Limited Temporary (TLT) position. The Term-Limited Temporary position is anticipated to end July 2024. If filled by a King County employee who has passed their initial probation, the TLT will be filled as a Special Duty Assignment (SDA).

DCHS has a tremendous opportunity for a data and evaluation lead to partner with one of the Country's largest human services departments in advancing a cutting-edge collaborative model supporting behavioral health and recovery or pro-equity, community-driven programming to support people in King County! The Behavioral Health and Recovery Division (BHRD) provides high-quality behavioral health services to help ensure people with mental health and substance use disorders receive the services they need. This position is centrally located within the Performance Measurement and Evaluation (PME) unit of the DCHS Director's Office but will help support BHRD initiatives.

Behavioral Health Crisis Services Data and Evaluation Lead -

Project/Program Manager (PPM) III

One area of focus for BHRD is crisis and commitment services. King County offers services for people who are in a behavioral health crisis, including the recently approved Crisis Care Centers initiative, a nine-year levy that will create a regional network of five Crisis Care Centers, restore and increase mental health residential treatment beds, and invest in the people providing mental health and substance use disorder services. Behavioral health crisis services are available 24 hours a day, 365 days a year. As the Crisis Services Data and Evaluation Manager, you'd be responsible for creating a robust data-informed culture that supports crisis services provided across King County and provides measurement for the newly approved levy.

You wouldn't be working alone! These positions get to lead extremely talented teams of data scientists and evaluators with deep subject matter expertise and technical skills in SQL, R, and Tableau. Each team sits within a larger PME unit that supports the entire department and is comprised of professionals skilled in quantitative and qualitative evaluation methods, data resource development and management, and data visualization. PME works with DCHS' program staff, management, and providers to develop comprehensive evaluation frameworks and performance metrics, including assisting with determining appropriate performance measures, managing data collection and quality control, monitoring continuous quality improvement, and conducting in-depth analyses to inform decision making and improve service delivery. PME disseminates research and evaluation findings and promotes organizational learning through published reports and online dashboards.

Interested in this role and want to see similar open positions? Click here to see our Integrated Care Network Data and Evaluation Lead, PPM III role!

WHO MAY APPLY: This position is open to all qualified candidates that meet the minimum qualifications. Interviews for this selection process will take place on or around June 26, 2023.

REQUIRED MATERIALS: Candidates who wish to be considered for this position must submit an online King County application and respond to the supplemental questions. Your application may be rejected as incomplete if you do not include the requested and relevant information in the online application and supplemental questionnaire. Applications and/or supplemental questionnaires that state, "see my resume" are considered incomplete and will not be considered to be competitive.

WORK SCHEDULE/CONDITIONS: This is a Special Duty Assignment (SDA), or Term-Limited Temporary (TLT) position anticipated to end one year after the start date but subject to change dependent on operational need. This position is exempt from the provisions of the Fair Labor Standards Act and is not eligible for overtime. Typical hours are Monday - Friday 8am - 5pm. This position is represented by PROTEC17.

MISSION CRITICAL POSITION STATUS: This position has been designated Non-Mission Critical. Unless otherwise directed by the County Executive, department director or agency head, all employees, regardless of designation, are expected to report to work or request leave during an emergency or inclement weather. For more detailed information, please visit HR Policy County Operations During Emergency Situations and the King County Guidelines for Workforce Management in an Emergency .

TELEWORKING REQUIREMENT: The work associated with this position will be performed through a combination of teleworking complemented with onsite work and meetings as needed. Employees will have access to shared workspaces at various King County facilities. Employees must reside in Washington state and within a reasonable distance to their King County worksite to respond to workplace reporting requirements.

Employees will be provided with a County issued laptop and must maintain a workspace with an internet connection (access may be supplemented in some situations) where they can reliably perform work and remain available and responsive during scheduled work hours. Please note that when an employee conducts work that is likely to bring them in contact with another individual, safety precautions are required, including the wearing of masks in some situations . King County is doing its part to reduce the spread of COVID-19 and remains committed to reducing our carbon footprint.

King County has a robust collection of tools and resources to support working remotely. The individual selected for this opportunity will be joining an innovative and progressive team that is redefining how we work as we transition to the department's hybrid environment.

RECRUITER: Susan Churchill,

Job Duties

Support the Development of Strategic Vision and Direction
  • Provide collaborative leadership among PME and BHRD to identify, develop, and evolve data and evaluation strategy in close partnership with the divisions and informed by an equity lens. This includes coordinating performance measurement, business intelligence, and evaluation activities.
  • In partnership with internal leadership, staff from provider agencies, and/or external consultants, oversee the development and maintenance of dashboards and other data products to monitor performance and engage providers and program staff in data-informed continuous quality improvement.
  • Facilitate conversations to align measures across BHRD strategies and programs to demonstrate the broader results and impacts.
  • Drive towards the application of a racial equity and social justice lens across a wide variety of projects and work products.
Lead and Support a Highly Technical Team
  • Supervise a team of 2-6 program evaluators, analysts, and data scientists who perform most of their work in SQL, R, Tableau, and Git/GitHub. Provide task supervision, ongoing professional development, performance appraisals, etc.
  • Foster autonomous, high-quality work while contributing to an integrated and supportive team culture.
  • Ensure needs for timely data support are met while allowing time for a response that is efficient, replicable, and well-documented for the future. This requires thoughtful project management and sometimes requires negotiation to arrive at acceptable compromises (such as with deadlines) and the ability to advocate for more time and care upfront to save time and re-work down the line.
  • Participate as an extended leadership team member to contribute to the development of a cohesive unit-wide culture and shared work processes.
Make Meaning of Complex Data
  • Actively engage internal and external partners in the evaluation and performance measurement process.
  • Develop and/or review performance monitoring reports, dashboards, presentations, and other visual representations of data.
  • Support the analysis and interpretation of both quantitative and qualitative data using appropriate statistical methods, data manipulation tools, and an equity lens. This may include overseeing / developing responses to data requests from partners and the public.
  • Present or lead discussions on relevant data, dashboards, and evaluation findings to committees that include representatives from division staff, provider agencies, and (where relevant) Medicaid managed care organizations.
  • Participate in selected team, work group, division, and department meetings.
  • Perform other related duties as assigned.
Experience, Qualifications, Knowledge, Skills
  • Demonstrated knowledge of quantitative and qualitative analysis principles and methods; principles and practices of applied research and human subjects' privacy; methods, tools and techniques of applied research; study design and advanced analytic procedures; data collection methods, including surveys; and computerized database systems.
  • Demonstrated experience working with community, health or human services organizations in designing and implementing real world performance measurement, including quantitative and/or qualitative approaches.
  • Recent experience in supervising staff and/or providing functional leadership to technical professionals.
  • Knowledge of equity and social justice principles and practices, and understanding of the effects of place, race, and policy and systems-based inequities on communities and populations.
  • Experience working with a diverse range of partners to design and implement real world performance measurement plans and evaluations.
  • Experience building programs' capacity to use data for decision making and continuous quality improvement.
  • Superb attention to detail and ability to think analytically.
  • Strong oral and written communication skills, including the ability to present findings clearly to a variety of non-technical audiences.
  • Strong problem solving and interpersonal skills, including the ability to work independently and maintain collaborative relationships as part of a team.
  • Experience successfully managing complex projects, anticipating stakeholder needs, synthesizing information, making decisions, and meeting deadlines.
  • Knowledge of behavioral health service delivery systems highly desirable, including experience working withing the behavioral health delivery system as a provider, lived experience with behavioral health system services, and/or experience working directly with large administrative data systems, especially those containing health or behavioral health claims or encounter data.
  • Experience with data management, analysis, and visualization tools such as SQL, Excel, SAS, R, and/or Tableau.
  • Familiarity with Results Based Accountability (RBA) framework.
Supplemental Information

Forbes named King County as one of Washington State's best employers.

Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play.

Guided by our "True North" , we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles - we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans.

King County is an Equal Employment Opportunity (EEO) Employer

No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.

To Apply

If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions please contact the recruiter listed on this job announcement.

King County offers a highly-competitive compensation and benefits package designed to meet the diverse needs of our employees and support our employees' health and well-being. Eligible positions receive the following benefits and have access to the following programs:
  • Medical, dental, and vision coverage: King County pays 100% of the premiums for eligible employees and family members
  • Life and disability insurance: employees are provided basic coverage and given the opportunity to purchase additional insurance for both the employee and eligible dependents
  • Retirement: King County employees are eligible to participate in a pension plan through the Washington State Department of Retirement Systems and a 457(b) deferred-compensation plan
  • Transportation program and ORCA transit pass
  • 12paid holidays each year (plus 2 personal holidays)
  • Generous vacation and paid sick leave
  • Paid parental leave, family and medical leaves, and volunteer leave
  • Flexible Spending Account
  • Wellness programs
  • Onsite gyms and activity centers
  • Employee giving program
  • Employee assistance programs
  • Flexible schedules and telecommuting options, depending on position
  • Training and career development programs
For additional information about employee benefits please visit our Benefits, Payroll, and Retirement Page .

This is a general description of the benefits offered to eligible King County employees, and every effort has been made to ensure its accuracy. If any information on this document conflicts with the provisions of a collective bargaining agreement (CBA), the CBA prevails. Also, in the event of any incorrect information in this document, applicable laws, policies, rules, CBAs, or official plan documents will prevail.

NOTE: Benefits for Term Limited Temporary (TLT) or Short Term Temporary (STT) positions, including leave eligibility and/or participation in the pension plan through the Washington State Department of Retirement Systems, will vary based upon the terms and details of the position.Short Term Temporary positions are not eligible for an ORCA transit pass.

For inquiries about the specifics of this position, please contact the recruiter identified on this job posting.