Custom and Cloud Applications Support Engineer

King County   Pioneer Square, WA   Full-time     Information Services / Technology (IT)
Posted on May 26, 2023
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$106,308.80 - $134,763.20 Annually


Seattle, WA

Job Type

Special Duty Assignment or Term Limited Temp (TLT)

Job Number



KCIT - Information Technology


Ops and Infrastructure

Opening Date


Closing Date

6/19/2023 11:59 PM Pacific



Bargaining Unit

C19 : PROTEC17-Information Tech


King County Information Technology (KCIT) Cloud and Custom Applications Support Team is seeking to hire a Senior Systems Engineer focusing on Custom and Cloud Applications Support. This position will provide outstanding support for applications that span all departments throughout the County, including the Department of Natural Resources and Parks, Law-Safety-Justice agencies, and Metro, as well as the e-commerce and Assessor & Treasury applications; the position will also support enterprise applications and services implemented county-wide. This position will support applications in our portfolio, and lead or back-up our support responsibilities as a part of KCIT's Applications Support Team.

This position will put to use software development and data management skills to engage in coding, scripting, application environment monitoring & assessments, process improvement, application security, data integrity, configuration management, as well as learning and applying newer technologies. The engineer will collaboratively engage in customer service with business counterparts and support colleagues in KCIT. Within IT, the engineer will use their knowledge and experience to work with KCIT Network, Cloud Infrastructure, Server, Software Engineering, and Project and Product Management teams for onboarding new systems, executing system upgrades, building and monitoring system alerts and dashboards, troubleshooting system issues, managing SDLC, and building out system configuration items.

King County Department of Information Technology (KCIT)
KCIT uses the power of technology to digitally transform King County. Building vibrant communities through digital equity and social justice, KCIT offers innovative solutions that engage, empower, and serve our residents, businesses, communities and interested stakeholders. As the first-place recipient of the 15th annual National Association of Counties (NACo) Digital Counties Survey, KCIT is recognized for its vision, strategy, innovation, and collaboration. KCIT has a focus of delivering smart technology solutions that support customers, building stronger communities through innovation.

KCIT is providing the building blocks for many of the region's most critical services. As the business solutions partner, we collaborate with the 18 County departments to develop products and services that better serve the needs of our customers and our community. To learn more about KCIT, please visit:

Teleworking Requirement
The work associated with this position will be performed through a combination of teleworking complemented with onsite work and meetings as needed. Employees will have access to shared workspaces at various King County facilities. Employees must reside in Washington state and within a reasonable distance to their King County worksite to respond to workplace reporting requirements.

Employees will be provided with a County issued laptop and must maintain a workspace with an internet connection (access may be supplemented in some situations) where they can reliably perform work and remain available and responsive during scheduled work hours. Please note that when an employee conducts work that is likely to bring them in contact with another individual, safety precautions are required, including the wearing of masks in some situations . King County is doing its part to reduce the spread of COVID-19 and remains committed to reducing our carbon footprint.

King County has a robust collection of tools and resources to support working remotely. The individual selected for this opportunity will be joining an innovative and progressive team that is redefining how we work as we transition to the department's hybrid environment.

King County offers a robust benefits package to support you and your family in a variety of ways. To learn more about the benefits offered here, please click on the Benefits tab or click here: .

This position is estimated for a duration of 3 years.

Work Schedule
The normal workweek for this position is Monday through Friday, 8:00 a.m. to 5:00 p.m. Alternative work schedules may be considered. This position is not eligible for overtime pay.

If you have questions regarding this recruitment, please contact Shannon Hoeper, shoeper or 206-263-6957.

Job Duties
  • Responsible for consistently serving as a technical specialist and co-lead on complex, high-impact projects.
  • Provide application support to many applications and solutions, and will be tasked with troubleshooting, configuring and implementing high impact applications and related systems.
  • Perform complex operation and maintenance activities of applications, data and processes involving county businesses.
  • Develop code fixes and minor enhancements to code in order to serve application support requests
  • Provide support for several services and manage daily customer communications. Manage day to day on-demand requests from King County's Departments and software vendors.
  • Assist with management of production update processes for related systems. Adhere to established change management processes.
  • Proactively monitor system changes; identify, analyze, and prioritize relevant system change requests; assess potential system-wide impacts of proposed configuration changes. Assist with associated testing activities.
  • Provide post go-live system maintenance, documentation and cross training to other support operations staff. Provide support for service issues or failures while incorporating issue resolution into team knowledge base.
  • Lead and manage decommissioning of retired applications and migrating applications from aging infrastructure to the supported platforms.
  • Manage system upgrades and implementations through established change management processes and assist with associated activities
  • Prepare application system documentation. Draft complex technical analysis and flow documentation. Work closely with key stakeholders in the development and evolution of these materials. Employ technical writing skills to create end-user documentation including help files, system diagrams, flowcharts, and websites.
  • Monitor system and applications functionality. Troubleshoot, track, resolve, and document significant system and application problems and issues requiring a good understanding of the entire system. Be the contact for system support issues.
  • Serve as technical support on apps portfolio & systems to provide adequate support coverage. Monitor helpdesk request queue and triage or resolve appropriately. This requires a broad understanding of various IT systems and services as well as excellent communication skills.
  • This position will be called into supporting Law-Safety-Justice, Environmental Lab & Hazardous waste, e-commerce, Assessor & Treasury and Metro systems as well as all after-hours supported applications.
  • KCIT is currently transitioning to Product Teams model and in the near future this position may support applications as a part of one or more product teams.
Experience, Qualifications, Knowledge, Skills
  • Bachelor's Degree in an IT discipline or 3 years' experience in systems analysis, application development and support required.
  • Demonstrated competence with MS Windows operating systems required.
  • Intermediate/Advanced proficiency in MS Office products (Excel, Word, Outlook, Visio).
  • Intermediate/Advanced proficiency in tools such as Visual Studio, VS Code, ADO, SharePoint, SSMS, SSRS, IIS.
  • Intermediate/Advance proficiency in languages such as C#, JavaScript, ASP, HTML, CSS, PowerShell, SQL.
  • Basic proficiency in Azure and experience with Azure Dev Ops.
  • Demonstrated understanding of application and database code, architecture and data models in order to implement minor bug fixes or code enhancements, cross train team members on systems, and contribute to the issue/resolution knowledge base
  • Familiarity with software testing concepts: regression testing, negative testing, functional v. non-functional testing.
  • Clear understanding of of SDLC, especially software development and deployment process.
  • Basic proficiency in Microsoft Server troubleshooting/support experience.
  • Ability to adhere to established change management processes. Facilitate complex system changes; identify, analyze, and prioritize system change requests; assess potential system-wide impacts of proposed module configuration changes.
  • Experience documenting results of analysis appropriately; including experience with data flow diagrams, gap analysis, and writing functional specifications.
  • Experience overseeing system enhancement upgrades.
  • Experience in system support: ability to troubleshoot issues, track, resolve, and document significant system problems and issues requiring a broad understanding of the entire complex system
  • Act as the contact for system support issues. Explain business processes. Resolve system issues. Work with internal and external system users.
  • Perform system configuration duties.
  • Advanced troubleshooting skills, analytical and problem-solving skills.
  • Excellent organizational skills and attention to detail.
  • Excellent verbal and written communication skills, including public presentation.
  • Ability to work effectively with minor supervision.
  • Must be able to work in a fast-paced environment with daily work processing deadlines.
  • Demonstrated customer service orientation and skill.
  • Demonstrated change management competencies.
  • Demonstrated personal accountability.
  • Demonstrated technical writing skills working closely with stakeholders to create end-user documentation including help files, system diagrams, and flowcharts. Maintain technical documentation.
  • Prepare training materials. Conduct training sessions for technical staff.
  • Convey technical information to non-technical system users.
Desirable Qualifications
  • Five (5) years' work experience in full-stack software development, especially in cloud environments.
  • Certification or equivalent experience in Systems Engineering.
  • Experience in managing servers, networks and cloud resources.
  • Microsoft Dynamics experience preferred.
  • SCRUM/LEAN methodology experience
  • Demonstrated project management skills
  • Ability to lead small teams through all phases of a project delivery lifecycle
  • Strategic thinking and planning skills
  • High degree pf business maturity and demonstrated confidentiality
  • Demonstrated leadership skills
Supplemental Information

Forbes named King County as one of Washington State's best employers.
Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play.

Guided by our "True North" , we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles - we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans.

King County is an Equal Employment Opportunity (EEO) Employer
No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.

To Apply
If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions please contact the recruiter listed on this job announcement.

Application Requirements
A completed King County Application, Resume and Cover Letter are required for consideration. Applications submitted without all material will not be considered.

The recruitment for this position is open to all qualified candidates. This recruitment may be used to fill future vacancies.

Union Status: This position is represented by Protec17: Information Technology
(For internal use only: Classification: Systems Engineer - Senior - 7313300)

King County offers a highly-competitive compensation and benefits package designed to meet the diverse needs of our employees and support our employees' health and well-being. Eligible positions receive the following benefits and have access to the following programs:
  • Medical, dental, and vision coverage: King County pays 100% of the premiums for eligible employees and family members
  • Life and disability insurance: employees are provided basic coverage and given the opportunity to purchase additional insurance for both the employee and eligible dependents
  • Retirement: King County employees are eligible to participate in a pension plan through the Washington State Department of Retirement Systems and a 457(b) deferred-compensation plan
  • Transportation program and ORCA transit pass
  • 12paid holidays each year (plus 2 personal holidays)
  • Generous vacation and paid sick leave
  • Paid parental leave, family and medical leaves, and volunteer leave
  • Flexible Spending Account
  • Wellness programs
  • Onsite gyms and activity centers
  • Employee giving program
  • Employee assistance programs
  • Flexible schedules and telecommuting options, depending on position
  • Training and career development programs
For additional information about employee benefits please visit our Benefits, Payroll, and Retirement Page .

This is a general description of the benefits offered to eligible King County employees, and every effort has been made to ensure its accuracy. If any information on this document conflicts with the provisions of a collective bargaining agreement (CBA), the CBA prevails. Also, in the event of any incorrect information in this document, applicable laws, policies, rules, CBAs, or official plan documents will prevail.

NOTE: Benefits for Term Limited Temporary (TLT) or Short Term Temporary (STT) positions, including leave eligibility and/or participation in the pension plan through the Washington State Department of Retirement Systems, will vary based upon the terms and details of the position.Short Term Temporary positions are not eligible for an ORCA transit pass.

For inquiries about the specifics of this position, please contact the recruiter identified on this job posting.