Customer Service Assistant

King County   Kent, WA   Full-time     Call Center / Customer Service
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Posted on May 3, 2021
Summary

The responsibilities of this position include providing customer service support that typically involves receiving and handling customer inquiries and responding to information requests.  The incumbent communicates with customers and assists them with information, and determines how service can be rendered.  Additional duties include assisting in other Court Operations departments as needed.

Who may apply:  This position is open to all qualified applicants.  Applications may be placed on an eligibility list for future recruitment.

Work location:  This position is based at the Maleng Regional Justice Center, 401 4th Avenue N. in Kent, WA.  The incumbent may be required to work at other facilities as assigned.

Work schedule and terms:  This position is hourly (overtime-eligible) and subject to the provisions of the Fair Labor Standards Act.  This is a full-time position working a 35-hour workweek.  The workweek for this position is normally Monday through Friday, 8:30 a.m. to 4:30 p.m.  Variations from these hours may occur.  Please note that during the 2021-2022 biennium, King County Superior Court employees are required to take up to five (5) furlough days in each year.  However, the number and frequency are being assessed based on changing budget information, and is currently suspended temporarily.

Additional materials required:  Please include a resume and cover letter describing how you meet or exceed the requirements for this position.  These materials are supplemental to your application.  You must still completely fill out the on-line application with your relevant education and work experience.  Your application may be rejected as incomplete if you include relevant information only on the resume or cover letter, or if you reference "see resume" on your application.  

Please note that you can attach multiple documents to your application.  Your options are:
1)  Copy and paste one or more documents into the text resume section of the application.
2)  Attach multiple documents/files in the resume attachment section.

Job Duties

The following duties are not intended to represent the entire functional capacity of the position at the task level:

  • Perform customer service duties, including answering multi-line phone; providing accurate information to members of the public, and communicating effectively with attorneys, court staff and judicial officers.
  • Update daily court calendars with current information.
  • Cross-train in other departmental positions.
  • Provide general administrative assistance, including but not limited to sorting and distributing mail, scheduling meetings, data entry, ordering department supplies, faxing, emailing, and copying.
  • Assist co-workers as assigned.

Experience, Qualifications, Knowledge, Skills

A high school diploma or GED, and one year experience performing general information processing sufficient to successfully perform the essential duties of the job mentioned above.  Experience in a high-volume receptionist/customer service work is preferred.  Demonstrated experience and working knowledge of various software applications including Word, Access, Excel and Outlook are required.  Court or legal office experience is desirable.  Must be able to communicate effectively with a wide range of people in a professional manner and maintain good working relationships.  Must be a team player with a demonstrated ability to multi-task and work in a fast-paced and stressful environment.  Must have excellent written and oral communication, time management and organizational skills.  Must maintain regular and punctual attendance.

Supplemental Information

Special requirements:  The ability to reliably travel throughout the County is required.  Finalists are subject to the Washington State Patrol criminal background check and a reference check.  Criminal background records are not automatically disqualifying.

Selection process:  Application materials will be screened for qualifications and the most competitive candidates will be invited for interviews.

Union membership:  This position is not represented by a union.

If you have questions regarding this position, please call King County Superior Court Human Resources at (206) 477-1536.


King County offers a highly-competitive compensation and benefits package designed to meet the diverse needs of our employees and support our employees' health and well-being.  Eligible positions receive the following benefits and have access to the following programs:

  • Medical, dental, and vision coverage: King County pays 100% of the premiums for eligible employees and family members
  • Life and disability insurance: employees are provided basic coverage and given the opportunity to purchase additional insurance for both the employee and eligible dependents
  • Retirement: King County employees are eligible to participate in a pension plan through the Washington State Department of Retirement Systems and a 457(b) deferred-compensation plan
  • Transportation program and ORCA transit pass
  • 10 paid holidays each year (plus 2 personal holidays)
  • Generous vacation and paid sick leave
  • Paid parental leave, family and medical leaves, and volunteer leave
  • Flexible Spending Account
  • Wellness programs
  • Onsite gyms and activity centers
  • Employee giving program
  • Employee assistance programs
  • Flexible schedules and telecommuting options, depending on position
  • Training and career development programs
For additional information about employee benefits please visit our Benefits, Payroll, and Retirement Page.

This is a general description of the benefits offered to eligible King County employees, and every effort has been made to ensure its accuracy.  If any information on this document conflicts with the provisions of a collective bargaining agreement (CBA), the CBA prevails.  Also, in the event of any incorrect information in this document, applicable laws, policies, rules, CBAs, or official plan documents will prevail.
 
NOTE:  Benefits for Term Limited Temporary (TLT) or Short Term Temporary (STT) positions, including leave eligibility and/or participation in the pension plan through the Washington State Department of Retirement Systems, will vary based upon the terms and details of the position. Short Term Temporary positions are not eligible for an ORCA transit pass.
 
For inquiries about the specifics of this position, please contact the recruiter identified on this job posting.

01
This application requires a separate resume and cover letter, in addition to a completed work history section of the application form. Please confirm your resume and application reflect your answers to the supplemental questions. If you do not include a separate resume and cover letter, your application will be considered incomplete. Have you included a separate resume and cover letter?
  • Yes
  • No
02
Please indicate your highest level of educational attainment.
  • Did not graduate from high school or obtain GED
  • High school diploma or GED
  • Some college
  • Bachelor's degree
  • Master's degree
03
How many years of experience do you have performing clerical and administrative work?
  • None
  • Less than one year
  • At least one year, but less than three years
  • At least three years, but less than five years
  • At least five years, but less than ten years
  • Ten or more years
04
How many years of experience do you have in a high-volume receptionist/customer service work?
  • None
  • Less than one year
  • At least one year, but less than three years
  • At least three years, but less than five years
  • At least five years, but less than ten years
  • Ten or more years
05
How many years of experience do you have with court or legal office procedures and processes?
  • None
  • Less than one year
  • At least one year, but less than three years
  • At least three years, but less than five years
  • At least five years, but less than ten years
  • Ten or more years
06
Which computer programs are you proficient in using (intermediate or advanced user)?
  • Microsoft Word
  • Microsoft Excel
  • Microsoft Outlook
  • Microsoft Access
  • None of the above
07
Please list any additional software or database programs with which you are familiar, including court/legal databases. If none, type in "none."

Required Question