Customer Service Specialist III

King County   Auburn, WA   Full-time     Call Center / Customer Service
Posted on September 19, 2022
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Summary

We are seeking a team-oriented individual who is customer-focused, innovative, adaptable and self-motivated.  This customer service specialist must be able to build and maintain positive working relationships and provide first-class services to the people we serve.  

 

This Customer Service Specialist interacts with diverse members of the public, attorneys, court, law enforcement and other government agencies in a fast-paced environment. People in this position are expected to provide excellent customer service and produce a consistent and accurate work product. This position is responsible for managing and maintaining the integrity and confidentiality of Superior Court Records while assisting customers utilizing electronic services to: obtain general information, conduct research on Superior Court cases, and navigate the necessary forms and procedures of the court.
 

King County is committed to equity and diversity in the workplace. In addition, the county is committed to recruiting and maintaining a quality workforce that shares our guiding principles of being collaborative, service-oriented, results-focused, accountable, innovative, professional, fair and just.
 
 Job Type: 
 This opportunity is being offered as a Benefits Eligible Term-Limited Temporary and is anticipated to end December 31, 2023 with possible extension.

 
 Who May Apply: This position is open to all qualified applicants who meet the qualifications. The Department of Judicial Administration values diverse perspectives and life experiences and encourages people of all backgrounds to apply.

 

Work Location:  These positions may be based at the King County Courthouse, 516 3rd Ave, Room E609, Seattle, WA; or Maleng Regional Justice Center located at 401 4th Ave N Room 2C, Kent, WA.

 

Work Schedule: This position works a 40-hour workweek, Monday through Friday and is overtime eligible.
   
 Required Documents: 

  • King County Application
  • Resume   
  • Letter of Interest that details how your education and experience meets the qualification listed in this job posting. 

  

Please note that you can attach multiple documents to your application. Your options are:
   * Copy and paste one or more documents into the text resume section of the application.
   * Attach multiple documents/files in the resume attachment section.

 

Contact information:  Please direct questions about this position to Joy Fernandes at 206-477-0774. 

Job Duties

Main responsibilities include but are not limited to:

  • Provide professional, patient, knowledgeable assistance to customers.  
  • Assist customers with processes and forms needed to complete their court business.  
  • Research and copy court records using various methods.  
  • Perform multiple-step transactions such as receiving and/or issuing receipts, forms, cash, and documents.  
  • Determine the accuracy and completeness of information received related to court filings.  
  • Work in a team setting, perform work under limited supervision and use independent judgment to assist customers and resolve issues while remaining customer focused, professional and friendly.  
  • Provide customers with technical assistance navigating our electronic services.  
  • Perform other Clerk's functions as ordered by the Court.  

Experience, Qualifications, Knowledge, Skills

Any combination Experience, Qualifications, Knowledge, and Skills: Minimum two years OR any equivalent combination of education and experience which provides the applicant with the desired skills, knowledge and ability required to perform the work. 

  • Dedication and drive toward meeting and exceeding customers' expectations.  
  • Experience performing a variety of complex duties of moderate difficulty, in positions which involved independent judgment and knowledge of policies, procedures and responsibilities of an office.  
  • Exceptional Communication and interpersonal skills and an ability to maintain respectful working relationships.  
  • Sensitivity and patience working with people of diverse socio/economic backgrounds.  
  • Ability to maintain composure under pressure and in difficult situations.  
  • Ability to understand and apply policies, procedures, court rules, local rules and State Statutes to assist customers navigating court processes.  
  • Ability to positively contribute and make decisions in a team environment, possessing the ability to compromise and resolve issues with minimal direction; and exhibiting flexibility and working professionally with all levels of the organization.  
  • Possess organization and time management skills to prioritize work and meet deadlines.  
  • Knowledgeable and comfortable with computer use to perform functions associated with ongoing work  
  • Regular and reliable attendance, effective communication skills, and development of effective working relationships are requirements of all DJA positions.  

Supplemental Information

The Department of Judicial Administration (DJA), also known as the Superior Court Clerk's Office, is an innovative, forward-looking agency that uses technology to help perform tasks better, more efficiently and reliably. The Clerk's Office conducts a variety of services for the Court, litigants and the general public.  More information of what we dohttps://www.kingcounty.gov/courts/clerk.aspx  

 

Benefits: 
 King County values the balance between work and life outside of work. We offer an outstanding benefits package, 10 paid holidays, life insurance, an employee assistance program and much more. Please visit our website to learn about King County's commitment to employee's health and well-being: 
http://www.kingcounty.gov/employees/ 


Forbes recently named King County as one of Washington State's best employers.

Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play.

Guided by our "True North", we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles--we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans.

COVID-19 Vaccination Requirement

King County Executive Branch employees are required to be fully vaccinated against COVID-19. If you are the successful candidate for the position you applied for, the County will send you a conditional offer letter.

As a condition of employment, prior to a final offer of employment, you will be required to:
  • submit proof of vaccination, or
  • have an approved request for medical or religious exemption and an approved accommodation. Philosophical, political, scientific, or sociological objections to vaccination will not be considered for an exemption or accommodation.

People are considered fully vaccinated against COVID-19 two weeks after receiving the final dose of a vaccination approved by the Center for Disease Control and Prevention (CDC).

The Executive Branch includes employees in the Executive branch, the Assessor's Office, Elections, the King County Sheriff's Office, and the Executive Office.

King County is an Equal Employment Opportunity (EEO) Employer

No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.

To Apply

If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions please contact the recruiter listed on this job announcement.
Applicants that are found to be minimally qualified will be further reviewed for competitive quality. Those applicants that possess the most competitive background in directly related experience, knowledge and training may be contacted for interviews.  Professional reference checks will be conducted prior to any offer of employment.
 

King County offers a highly-competitive compensation and benefits package designed to meet the diverse needs of our employees and support our employees' health and well-being.  Eligible positions receive the following benefits and have access to the following programs:

  • Medical, dental, and vision coverage: King County pays 100% of the premiums for eligible employees and family members
  • Life and disability insurance: employees are provided basic coverage and given the opportunity to purchase additional insurance for both the employee and eligible dependents
  • Retirement: King County employees are eligible to participate in a pension plan through the Washington State Department of Retirement Systems and a 457(b) deferred-compensation plan
  • Transportation program and ORCA transit pass
  • 10 paid holidays each year (plus 2 personal holidays)
  • Generous vacation and paid sick leave
  • Paid parental leave, family and medical leaves, and volunteer leave
  • Flexible Spending Account
  • Wellness programs
  • Onsite gyms and activity centers
  • Employee giving program
  • Employee assistance programs
  • Flexible schedules and telecommuting options, depending on position
  • Training and career development programs
For additional information about employee benefits please visit our Benefits, Payroll, and Retirement Page.

This is a general description of the benefits offered to eligible King County employees, and every effort has been made to ensure its accuracy.  If any information on this document conflicts with the provisions of a collective bargaining agreement (CBA), the CBA prevails.  Also, in the event of any incorrect information in this document, applicable laws, policies, rules, CBAs, or official plan documents will prevail.
 
NOTE:  Benefits for Term Limited Temporary (TLT) or Short Term Temporary (STT) positions, including leave eligibility and/or participation in the pension plan through the Washington State Department of Retirement Systems, will vary based upon the terms and details of the position. Short Term Temporary positions are not eligible for an ORCA transit pass.
 
For inquiries about the specifics of this position, please contact the recruiter identified on this job posting.

01
Are you applying to this position as an eligible current or previous King County Employee Priority Placement Program Participant? Is this position the same or lower percentage of full-time when compared to the position held at the point of the notification of layoff? Do you possess the skills and abilities to qualify for this position?
  • Yes, I was given a layoff notice from my role at King County and I am within two years of the effective date of my layoff. Additionally, the position I was laid off from was the same or a higher percentage of FT status when compared to this one.
  • No.
02
If you answered yes to the question above and you are applying for this position as a Priority Placement Participant, to be considered, you must provide the following three pieces of information in the space provided: 1. The title you held when you received your layoff notice 2. The department you worked in 3. The effective date of your layoff

Required Question