DCHS Information Systems Manager and Business Architect (Special Projects Manager I)
King County
Seattle, WA
Full-time
Information Services / Technology (IT)
Posted on February 28, 2025
Salary
$119,465.01 - $151,428.99 Annually
Location
Seattle, WA
Job Type
Career Service, Full Time, 40 hrs/week
Job Number
20252AC3642
Department
DCHS - Community & Human Srvcs
Division
Comm & Human Svcs Admin
Opening Date
02/27/2025
Closing Date
3/15/2025 11:59 PM Pacific
FLSA
Exempt
Bargaining Unit
Z3 : KC Personnel Guidelines
Full- or Part-Time
Full Time
The Department of Community and Human Services values diverse perspectives and life experiences. The Department encourages people of all backgrounds to apply, including Black, Indigenous, and People of Color, immigrants, refugees, women, LGBTQ, people with disabilities, veterans, and those with lived experiences.
King County's Department of Community and Human Services (DCHS) provides equitable opportunities for people to be healthy, happy, and connected to community by offering a range of services to residents farthest from opportunity.
We are a very large and dynamic department, with over 600 employees, multiple direct service programs and many programs resulting in granting and overseeing investments of over $1B a year in the community for human services.
The department is looking for a collaborative, tech-savvy Information Systems Lead and Business Architect to support the department in successfully developing and using tools to improve operational efficiency and data availability. This includes supporting business units during the County's Capital IT Investment process, tracking current IT-spend and projecting future needs and supervising functional analysts supporting critical information systems for the department. Currently implemented data systems include Agiloft, a contract life cycle management tool, several vendor-supported Microsoft Dynamics systems, a few legacy Access-based data systems, etc. The Department will also likely have two to three Capital IT projects underway over the next five years.
This role will report to the Director of Impact and Data Strategy and closely collaborate with internal leaders, external vendors, and the County's Information Technology Department (KCIT).
WHO MAY APPLY:
This position is open to all qualified candidates that meet the minimum qualifications. The Department of Community and Human Services values diverse perspectives and life experiences. The Department encourages people of all backgrounds to apply, including people of color, immigrants, refugees, women, LGBTQ, people with disabilities, veterans, and those with lived experiences. Interviews for this selection process will take place on or around March 31, 2025.
Application Process:
Please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process, or have questions, please contact the recruiter listed on this job announcement.
The following items are required to be considered for this vacancy:
Additional Job Information
WORK SCHEDULE/CONDITIONS: This position is exempt from the provisions of the Fair Labor Standards Act and is not eligible for overtime. Typical hours are Monday - Friday, 8am - 5pm. This position is not represented by a union.
MISSION CRITICAL POSITION STATUS: This position has been designated Non-Mission Critical. Unless otherwise directed by the County Executive, department director or agency head, all employees, regardless of designation, are expected to report to work or request leave during an emergency or inclement weather. For more detailed information, please visit HR Policy County Operations During Emergency Situations and the King County Guidelines for Workforce Management in an Emergency .
REMOTE AND ONSITE WORK DETAILS: Employees in this role work remotely from a home location, with onsite reporting requirements. The frequency of onsite work is determined by business needs and may be adjusted accordingly.
REMOTE WORK LOCATION REQUIREMENT: Employees must reside in Washington State and be within a reasonable distance of King County worksites to meet onsite reporting requirements.
RECRUITER: Annette Coleman, ancoleman@kingcounty.gov
-Analyze business needs and provide leadership for the department on opportunities to leverage new technologies to maintain or improve operational efficiency and data availability.
-Develop and maintain an effective mechanism to track and budget for current and future information systems and other IT-related spend for the department.
-Partner with product owners within the business to successfully navigate King County's capital IT investment and governance process. Orient business units to the phase gates and their roles when undertaking a new project and what it takes to be ready to engage. Assist in advocating for, scoping projects and tracking their implementation. Serve as an escalation point, as needed.
-Supervise functional analysts, including hiring, recommending effective corrective actions and developing training expectations.
-Monitor requests for system changes and customization. Review and approve proposed system interfaces, enhancements and upgrades prior to implementation.
-Ensure Department's information systems are adequately documented and resourced to maintain continuity of operations and fend off obsolesce.
-Develop and implement department-level policies and processes around software and AI usage in line with King County Information Technology Department (KCIT) guidance. Develop and provide training and related materials to staff.
-Convene regular Functional Analysts Community of Practice for FAs throughout the department to align practices, develop opportunities for cross-training and build relationships.
-Support change management efforts by helping partners understand the impact of changes on business capabilities and processes.
-Represent DCHS in work groups and other spaces where IT investments at a division, department or county level are being discussed.
-Manage contracts and relationships with software vendors and implementers.
-Engage with system end-users to assess adoption and satisfaction and room for improvement.
-Perform other duties as assigned.
-Passion for helping people and organizations use technology to improve efficiency and effectiveness of business operations. Experience with IT projects, either as a business product owner or IT project manager, from developing a problem statement, scoping a project, managing resources, selecting and contracting with a vendor, requirements gathering, building, testing and launching a system.
-Business experience in strategic and operations planning.
-Advanced knowledge of organizational business practices, work flow analysis, business systems design, process re-engineering, systems testing procedures and troubleshooting applications.
-Project management and budgeting skills.
-Understanding of agile principles, methodologies and frameworks.
-Experience creating and maintaining information systems documentation and training materials.
-Demonstrated ability to make highly technical systems and concepts understandable and accessible to lay audiences.
-Analytical and problem-solving skills.
-Strong oral and written communication skills.
Desired:
-3-5 years experience as a functional analyst, business systems analyst, IT Project Manager, and/or business architect
-Knowledge of SaaS infrastructure, APIs and open data
-At least 2 years of recent supervisory experience.
-Knowledge of change management frameworks and techniques
Forbes named King County as one of Washington State's best employers.
Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play.
Guided by our "True North" , we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles - we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans.
King County is an Equal Employment Opportunity (EEO) Employer
No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.
To Apply
If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions please contact the recruiter listed on this job announcement.
King County offers a highly-competitive compensation and benefits package designed to meet the diverse needs of our employees and support our employees' health and well-being. Eligible positions receive the following benefits and have access to the following programs:
This is a general description of the benefits offered to eligible King County employees, and every effort has been made to ensure its accuracy. If any information on this document conflicts with the provisions of a collective bargaining agreement (CBA), the CBA prevails.
NOTE: Benefits for Term Limited Temporary (TLT) or Short Term Temporary (STT) positions, including leave eligibility and/or participation in the pension plan through the Washington State Department of Retirement Systems, will vary based upon the terms and details of the position.Short Term Temporary positions are not eligible for an ORCA transit pass.
For inquiries about the specifics of this position, please contact the recruiter identified on this job posting.
$119,465.01 - $151,428.99 Annually
Location
Seattle, WA
Job Type
Career Service, Full Time, 40 hrs/week
Job Number
20252AC3642
Department
DCHS - Community & Human Srvcs
Division
Comm & Human Svcs Admin
Opening Date
02/27/2025
Closing Date
3/15/2025 11:59 PM Pacific
FLSA
Exempt
Bargaining Unit
Z3 : KC Personnel Guidelines
Full- or Part-Time
Full Time
Summary
The Department of Community and Human Services values diverse perspectives and life experiences. The Department encourages people of all backgrounds to apply, including Black, Indigenous, and People of Color, immigrants, refugees, women, LGBTQ, people with disabilities, veterans, and those with lived experiences.
King County's Department of Community and Human Services (DCHS) provides equitable opportunities for people to be healthy, happy, and connected to community by offering a range of services to residents farthest from opportunity.
We are a very large and dynamic department, with over 600 employees, multiple direct service programs and many programs resulting in granting and overseeing investments of over $1B a year in the community for human services.
The department is looking for a collaborative, tech-savvy Information Systems Lead and Business Architect to support the department in successfully developing and using tools to improve operational efficiency and data availability. This includes supporting business units during the County's Capital IT Investment process, tracking current IT-spend and projecting future needs and supervising functional analysts supporting critical information systems for the department. Currently implemented data systems include Agiloft, a contract life cycle management tool, several vendor-supported Microsoft Dynamics systems, a few legacy Access-based data systems, etc. The Department will also likely have two to three Capital IT projects underway over the next five years.
This role will report to the Director of Impact and Data Strategy and closely collaborate with internal leaders, external vendors, and the County's Information Technology Department (KCIT).
WHO MAY APPLY:
This position is open to all qualified candidates that meet the minimum qualifications. The Department of Community and Human Services values diverse perspectives and life experiences. The Department encourages people of all backgrounds to apply, including people of color, immigrants, refugees, women, LGBTQ, people with disabilities, veterans, and those with lived experiences. Interviews for this selection process will take place on or around March 31, 2025.
Application Process:
Please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process, or have questions, please contact the recruiter listed on this job announcement.
The following items are required to be considered for this vacancy:
- NeoGov Job Application (The responses on your job application should be thorough and complete and will be used in the screening process);
- Supplemental Questions (The responses to the supplemental question should be thorough and complete and will be used in the screening process, providing your most recent 7 years of applicable experience if available)
Additional Job Information
WORK SCHEDULE/CONDITIONS: This position is exempt from the provisions of the Fair Labor Standards Act and is not eligible for overtime. Typical hours are Monday - Friday, 8am - 5pm. This position is not represented by a union.
MISSION CRITICAL POSITION STATUS: This position has been designated Non-Mission Critical. Unless otherwise directed by the County Executive, department director or agency head, all employees, regardless of designation, are expected to report to work or request leave during an emergency or inclement weather. For more detailed information, please visit HR Policy County Operations During Emergency Situations and the King County Guidelines for Workforce Management in an Emergency .
REMOTE AND ONSITE WORK DETAILS: Employees in this role work remotely from a home location, with onsite reporting requirements. The frequency of onsite work is determined by business needs and may be adjusted accordingly.
REMOTE WORK LOCATION REQUIREMENT: Employees must reside in Washington State and be within a reasonable distance of King County worksites to meet onsite reporting requirements.
RECRUITER: Annette Coleman, ancoleman@kingcounty.gov
Job Duties
-Analyze business needs and provide leadership for the department on opportunities to leverage new technologies to maintain or improve operational efficiency and data availability.
-Develop and maintain an effective mechanism to track and budget for current and future information systems and other IT-related spend for the department.
-Partner with product owners within the business to successfully navigate King County's capital IT investment and governance process. Orient business units to the phase gates and their roles when undertaking a new project and what it takes to be ready to engage. Assist in advocating for, scoping projects and tracking their implementation. Serve as an escalation point, as needed.
-Supervise functional analysts, including hiring, recommending effective corrective actions and developing training expectations.
-Monitor requests for system changes and customization. Review and approve proposed system interfaces, enhancements and upgrades prior to implementation.
-Ensure Department's information systems are adequately documented and resourced to maintain continuity of operations and fend off obsolesce.
-Develop and implement department-level policies and processes around software and AI usage in line with King County Information Technology Department (KCIT) guidance. Develop and provide training and related materials to staff.
-Convene regular Functional Analysts Community of Practice for FAs throughout the department to align practices, develop opportunities for cross-training and build relationships.
-Support change management efforts by helping partners understand the impact of changes on business capabilities and processes.
-Represent DCHS in work groups and other spaces where IT investments at a division, department or county level are being discussed.
-Manage contracts and relationships with software vendors and implementers.
-Engage with system end-users to assess adoption and satisfaction and room for improvement.
-Perform other duties as assigned.
Experience, Qualifications, Knowledge, Skills
-Passion for helping people and organizations use technology to improve efficiency and effectiveness of business operations. Experience with IT projects, either as a business product owner or IT project manager, from developing a problem statement, scoping a project, managing resources, selecting and contracting with a vendor, requirements gathering, building, testing and launching a system.
-Business experience in strategic and operations planning.
-Advanced knowledge of organizational business practices, work flow analysis, business systems design, process re-engineering, systems testing procedures and troubleshooting applications.
-Project management and budgeting skills.
-Understanding of agile principles, methodologies and frameworks.
-Experience creating and maintaining information systems documentation and training materials.
-Demonstrated ability to make highly technical systems and concepts understandable and accessible to lay audiences.
-Analytical and problem-solving skills.
-Strong oral and written communication skills.
Desired:
-3-5 years experience as a functional analyst, business systems analyst, IT Project Manager, and/or business architect
-Knowledge of SaaS infrastructure, APIs and open data
-At least 2 years of recent supervisory experience.
-Knowledge of change management frameworks and techniques
Supplemental Information
Forbes named King County as one of Washington State's best employers.
Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play.
Guided by our "True North" , we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles - we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans.
King County is an Equal Employment Opportunity (EEO) Employer
No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.
To Apply
If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions please contact the recruiter listed on this job announcement.
King County offers a highly-competitive compensation and benefits package designed to meet the diverse needs of our employees and support our employees' health and well-being. Eligible positions receive the following benefits and have access to the following programs:
- Excellent medical, dental, and vision coverage options: King County provides eligible employees with options, so they can decide what's best for themselves and their eligible dependents
- Life and disability insurance: employees are provided basic coverage and given the opportunity to purchase additional insurance for both the employee and eligible dependents
- Retirement: eligible King County employees may participate in a pension plan through the Washington State Department of Retirement Systems and a 457(b) deferred-compensation plan
- Transportation program and ORCA transit pass
- 12paid holidays each year plus twopersonal holidays
- Generous vacation and paid sick leave
- Paid parental,family and medical, and volunteer leaves
- Flexible Spending Account
- Wellness programs
- Onsite activity centers
- Employee Giving Program
- Employee assistance programs
- Flexible schedules and telecommuting options, depending on position
- Training and career development programs
This is a general description of the benefits offered to eligible King County employees, and every effort has been made to ensure its accuracy. If any information on this document conflicts with the provisions of a collective bargaining agreement (CBA), the CBA prevails.
NOTE: Benefits for Term Limited Temporary (TLT) or Short Term Temporary (STT) positions, including leave eligibility and/or participation in the pension plan through the Washington State Department of Retirement Systems, will vary based upon the terms and details of the position.Short Term Temporary positions are not eligible for an ORCA transit pass.
For inquiries about the specifics of this position, please contact the recruiter identified on this job posting.
