Educator Consultant I - Contact Tracing

King County   Seattle, WA   Full-time     Education
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Posted on November 18, 2020

Forbes recently named King County as one of Washington State's best employers.
 Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play.
 Guided by our "True North", we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles--we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans.
 King County is an Equal Employment Opportunity (EEO) Employer
 No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.
 To Apply
 If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions please contact your recruiter listed on this job announcement.

Some of the work associated with this position will be performed remotely, at least through July 5, 2021 in compliance with King County’s telecommuting mandate. Employees will be provided with a County issued laptop and must maintain a workspace with an internet connection where they can reliably perform work and remain available and responsive during scheduled work hours.  Employees must reside in WA state and within a reasonable distance to their King County worksite to respond to workplace reporting requirements.  There will be situations where the employee is required to report to a County worksite.  Please note that when an employee conducts work that is likely to bring them in contact with another individual, safety precautions are required by the department in alignment with the Public Health Directive from the Seattle & King County Public Health Officer.
To support employees during this time King County has a robust collection of tools and resources to support working remotely. The individual selected for this opportunity will be joining an innovative and progressive team. King County is doing its part to reduce the spread of COVID-19 and remains committed to reducing our carbon footprint

  A complete application packet will consist of the following:

  • NEOGOV/Government Jobs on-line or paper application 
  • Supplemental questions 

  You may attach multiple documents if you wish with your application:
  • Copy and paste one or more documents into the text resume section of the application. 
  • Attach multiple documents/files in the resume attachment section.

Applications and/or Supplemental Questionnaires that state "see my resume" or "see my personnel file" are considered incomplete and will not be accepted. Cover letters and/or resumes are not accepted in lieu of a completed application. Do not copy and paste content from a CV or resume as a substitute for answering the supplemental questions. Answers to the supplemental questions will be used to identify eligible candidates for this position; please provide detailed responses to these questions.

COVID-19 Contact Tracing
Contact Tracers conduct in-depth interviews with individuals (“cases”) who tested positive for COVID-19. They contact individuals identified by cases (“contacts”) who were potentially exposed while the case was in the contagious period of their illness.  Contact Tracers notify contacts about their exposure status. They support COVID-19 positive cases and their contacts with access to testing, communicate isolation and quarantine (I&Q) guidelines, and help support people adhere to these I&Q guidelines by providing information and referrals to community resources.

Job Duties

  1. New Contact Tracer Employee Training:  
    • Work with contact tracing team to develop, refine, and implement training materials, videos, and training protocols 
    • Train new contact tracers (DRIS)
      • Review protocols and procedures for King County contact tracing 
      • Provide orientation on databases and software used to conduct daily work
      • Coordinate observations, mock interviews and other training activities 
      • Monitor trainees to ensure completion of all required training tasks 
    • Coordinate process for graduating trainees:  
      • Coordinate assessments 
      • Orient new observers on process for scoring and assessing trainees
      • Observe trainees making live calls, assess ability to work as independent tracers
      • Update and refine program, as needed 
    • Provide staff who need support with 1:1 training
     2. Existing Staff Training: 
  • Develop programs, materials, videos, and protocols aimed at improving staff skills
  • Define a process for training existing staff on new procedures
  • Realign staff on best practices
  • Attend daily debrief meetings to identify issues and need for added training.
  • Use QA findings to help develop needed improvements in training practices and material
     3. Training Satisfaction Surveys:
  • Define survey content, disseminate to new staff, collect and report on findings
  • Use survey findings to address training gaps and identify improvements
     4. Database Improvements:
  • Provide ongoing feedback and recommendations on User issues, content confusion, script improvements, etc

Experience, Qualifications, Knowledge, Skills

Has experience:

  1. delivering training to new staff on topics such as:
    • Phone-based customer service, telephone interviewing, disease investigations, or other similar work
    • How to navigate and enter respondent data into a database while conducting the interview
    • How to follow complex protocols (ie., disease investigations, research, customer service)
  2. developing training programs:   materials, videos, guides, job aides, etc.
  3. providing feedback to staff on performance and performance improvements
  4. conducting and training on basic interviewing skills 
  5. developing evaluations of programs and using evaluation findings to improve program quality
  6. providing recommendations on database and protocol improvements for programs
  7. experience working with participant or customer databases (data-capture systems for tracking interview responses and protocol progress)
 Desired Experience -  
  1. Disease investigation and/or public health interventions
  2. Motivational interviewing techniques
  3. Phone-based customer service 
  4. Delivered online trainings (via Zoom, Teams, Skype)
  5. Experience with REDCap

Supplemental Information

  • This selection process may include but is not limited to: evaluation of application materials and supplemental questions, testing and interviewing. For more information on our selection process, please refer to  
  • Public Health relies on office automation (Microsoft Office) and web-based enabled tools, therefore candidates must be proficient and comfortable with computer use to perform functions associated with on-going work. 
  • Regular and reliable attendance, effective communication skills, and development of effective working relationships are requirements of all Public Health positions. 
  • Staff may be required to play a role as a first responder in the event of a Public Health emergency.

  • The selected candidate must pass a thorough background investigation. 
  • Employees are required to protect the privacy and security of protected health information as defined in State and Federal Law. 
  • Employees are required to adhere to OSHA/WISHA guidelines including but not limited to completing their mandatory trainings on time.

CONTACT: If you have questions about your application or the application process, please contact Debbie Baker, Human Resource Analyst, at or 206-263-4053

King County offers a highly-competitive compensation and benefits package designed to meet the diverse needs of our employees and support our employees' health and well-being.  Eligible positions receive the following benefits and have access to the following programs:

  • Medical, dental, and vision coverage: King County pays 100% of the premiums for eligible employees and family members
  • Life and disability insurance: employees are provided basic coverage and given the opportunity to purchase additional insurance for both the employee and eligible dependents
  • Retirement: King County employees are eligible to participate in a pension plan through the Washington State Department of Retirement Systems and a 457(b) deferred-compensation plan
  • Transportation program and ORCA transit pass
  • 10 paid holidays each year (plus 2 personal holidays)
  • Generous vacation and paid sick leave
  • Paid parental leave, family and medical leaves, and volunteer leave
  • Flexible Spending Account
  • Wellness programs
  • Onsite gyms and activity centers
  • Employee giving program
  • Employee assistance programs
  • Flexible schedules and telecommuting options, depending on position
  • Training and career development programs
For additional information about employee benefits please visit our Benefits, Payroll, and Retirement Page.

This is a general description of the benefits offered to eligible King County employees, and every effort has been made to ensure its accuracy.  If any information on this document conflicts with the provisions of a collective bargaining agreement (CBA), the CBA prevails.  Also, in the event of any incorrect information in this document, applicable laws, policies, rules, CBAs, or official plan documents will prevail.
NOTE:  Benefits for Term Limited Temporary (TLT) or Short Term Temporary (STT) positions, including leave eligibility and/or participation in the pension plan through the Washington State Department of Retirement Systems, will vary based upon the terms and details of the position. Short Term Temporary positions are not eligible for an ORCA transit pass.
For inquiries about the specifics of this position, please contact the recruiter identified on this job posting.

Do you have experience training groups?
  • Yes
  • No
If you answered yes to the previous question, please describe your experience including the organization you were with, the role you held, and the length of experience. If you answered no please write N/A
Do you have experience delivering web-based trainings?
  • Yes
  • No
If you answered yes to the previous question, please described your experience including the nature of the web-based training and the platform you used. If you answered no write N/A
Do you have experience training on the use of technology?
  • Yes
  • No
If you answered yes to the previous question, please describe your experience. If you answered no please write N/A.
Do you have experience in training on interviewing skills?
  • Yes
  • No
If you answered yes to the previous question please describe your experience, the organization you were with, the role you held, and your length of experience. If you answered no write N/A
Do you have a background in disease investigation and/or Public Health Interventions?
  • Yes
  • No
If you answered yes to the previous question, please describe your experience, the organization you were with, the role you held, and your length of experience. If you answered no, please write N/A.
Do you have experience providing feedback on trainee performance?
  • Yes
  • No
If you answered yes to the previous question please describe your experience. If you answered no, please write N/A.
Do you have a background in assessing programs and recommending and implementing program improvements?
  • Yes
  • No
If you answered yes to the previous question, please describe the programs you worked with and your experience. If you answered no please write N/A.
Are you applying to this position as a Priority Placement Program Participant And Is this position the same or lower percentage of full-time when compared to the position held at the point of the notification of layoff AND Do you possess the skills and abilities to qualify for this position?
  • Yes, I was given a layoff notice from my role at King County AND I am within two years of the effective date of my layoff. AND The position I was laid off from was the same or a higher percentage of FT status when compared to this one.
  • No.
If you answered yes to the question above and you are applying for this position as a Priority Placement Participant, to be considered, you must provide the following three pieces of information in the space provided: 1. The title you held when you received your layoff notice 2. The department you worked in 3. The effective date of your layoff

Required Question