Employee Assistance Program (EAP) Manager

King County   Seattle, WA   Full-time     Social Service
Posted on August 30, 2022
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The Central Employee Services Division (CESD) within the Department of Human Resources (DHR) seeks an experienced, dynamic, and motivated professional for their Employee Assistance Program (EAP) Manager

Who We Are:
The Department of Human Resources’ mission is to provide strategic human resources leadership, modernized systems, customer-focused services, and tools designed to support the management, growth, and development of the King County workforce. The Central Employee Services Division is a division within DHR. Ensuring the health and safety of employees is the number one priority of the division which provides integrated services in the areas of Safety and Workers Compensation, Disability and Leaves, Balanced You (Well-being) and Employee Giving, Employee Assistance Program, Benefits Strategy, as well as Benefits, Payroll, and Retirement.

We seek an EAP Manager to lead both the day-to-day supervision of four EAP Counselors as well as manage and administer all aspects of the County’s internal EAP and coordination of services provided through an external program vendor, Making Life Easier (MLE).

The work we do requires strong connection and collaboration with peer departments across the County. Our program is delivered through an anti-racist and pro-equity framework guided by our True North and Values and the Equity and Social Justice Strategic Plan.  

What the Position Will Do: 
The EAP Manager will provide direct services and support to the County's diverse workforce regarding delicate and complicated employee matters. They will build, maintain, and promote purposeful partnerships with countywide human resource professionals, managers, and staff to provide high level EAP services that effectively balances employee interests with King County departmental operational needs.

The King County Executive declared racism a public health crisis. This position will provide employees with guidance and resources to address workplace issues surrounding  race, gender identity, gender expression, and ability to support and protect the health and well-being of our diverse workforce. The person in this position will be relied on to build trusted relationships and garner positive outcomes for employees to be successful at work.
The ideal candidate will bring a multicultural framework and operate with a high degree of emotional intelligence, embracing different styles, valuing diversity, and demonstrating a commitment to the ESJ Strategic Plan to execute ESJ principles into practices, attitudes, and actions that produce equitable access, opportunities, treatment, impacts, and outcomes for all employees. They will have strong management skills and demonstrated success building effective teams that fosters a collaborative, safe, and supportive work environment.
Other Position Information 
This position is exempt from the provisions of the Fair Labor Standards Act and is not overtime eligible. Employees are paid on a bi-weekly schedule, every other Thursday, comprising a 40-hour workweek, normally 8:00 a.m. - 5:00 p.m., Monday through Friday. This position is not represented by a union and is classified as a Project/Program Manager IV; class code: 2441400.

Job Duties

  • Serve as the subject matter expert and spokesperson regarding EAP services, including substance abuse counseling and treatment; provide advanced consultation, guidance, and triage services to internal stakeholders and agency management to help resolve broad, complex, and politically sensitive employee matters.
  • Determine and establish EAP strategy for deployment of EAP and MLE vendor services to the County's diverse workforce with stakeholder input and cross collaboration with other DHR divisions and departments.
  • Provide day-to-day supervision, program direction, and technical support for four EAP Counselors; ensure that the delivery of EAP services across the County is consistent and in compliance with state, federal, and national standards; perform case management, counseling, coaching, and refer employees to resources when non-work related matters impact work performance.
  • Lead and develop EAP staff to support continuous learning and development of skills; create staffing plans for appropriate coverage for the EAP program; manage performance related matters; and prioritize the emotional and restorative work for self and staff related to impacts of secondary trauma.
  • Perform countywide trainings, facilitated discussions, and mediations for workplace conflict resolution.
  • Manage external MLE program relationship and contract, including the performance guarantees and vendor selection process, troubleshooting and resolving programmatic and service delivery issues, and complaints affecting employees and eligible dependents.
  • Determine EAP performance standards and measures, including ongoing examination of EAP best practices to include continual review of the program for effectiveness, outcomes, and efficiencies; prepare written and statistical EAP utilization reports; and ensure case documentation is maintained accurately, timely, and comprehensively in compliance with state and federal privacy and confidentiality laws.
  • Ensure EAP counseling services are designed and delivered using an ESJ strategy.
  • Provide coaching and problem-solving tactics to increase emotional resiliency in EAP staff in response to ESJ matters and complex workplace matters.
  • Along with EAP Counselors, provide and oversee Critical Incident Stress Management (CISM) services for employees following small and large-scale traumatic events, and periodic clinical consultation to the Transit Divisions' CISM Team; provide consultation services related to domestic and workplace violence.
  • Provide expert advice, guidance, and assistance related to employee fitness for duty and return-to-work mental health and substance abuse evaluations.

Experience, Qualifications, Knowledge, Skills

  • Experience working with people from diverse backgrounds including people of color, immigrants, refugees, women, LGBTQ+, people with disabilities, and veterans.
  • Experience and skill in applying ESJ principles to workplace conflict to enhance employee performance.
  • Knowledge and skills in the application of principles and practices related to internally focused EAP services for employees and management.
  • Knowledge and skills in providing supervision and management to individual employees.
  • Knowledge and skills in applying EAP services in a public sector, political, and highly unionized work environment.
  • Knowledge of human resource practices and the intersection with EAP practices.
  • Advanced skills in communicating verbally and in writing, including the ability to communicate and work effectively with all levels of management and employees across organizational lines.
  • Advanced skills in problem solving, conflict resolution, and decision making relevant to EAP matters.
  • Skills in developing, designing, and delivering formal EAP presentations and trainings to diverse audiences with different opinions and considerations.
  • Ability to multitask and produce quality products and services while under the pressure of critical timelines.
  • Demonstrated knowledge and skill in the resiliency, adaptability, and self-awareness required to work in a fast-paced environment with competing interests.
  • Ability to maintain the privacy and security of sensitive and confidential information.
  • Proficiency in the use of computer software, including case management software, Microsoft Edge, Outlook, Word, Access, and PowerPoint, with a high degree of accuracy.
  • Master's degree in Behavioral Health related field (MA, MS, MSW).
  • Active licensure as a Licensed Social Worker (LICSW), Licensed Mental Health Counselor (LMHC), or Licensed Marriage and Family Therapist (LMFT).
  • Federal Department of Transportation Substance Abuse Professional (SAP) qualification, or the ability to obtain qualification within six months of employment with King County.
  • A valid driver's license or the alternate ability to travel around the County in a timely manner to locations that may not be accessible by public transportation.

Supplemental Information

Selection Process
Applications will be reviewed as received, and they will be screened for clarity, completeness, and competitiveness. All materials will be evaluated for spelling, grammar, and punctuation usage. The most competitive candidates may be invited to participate in a series of interviews.
Applicants who apply by October 6, 2022, will receive first consideration in the process.

Forms and Materials Required 

  1. An online employment application completed at www.kingcounty.gov/jobs. The employment history should go back at least 10 years if you have 10 years of employment (or more to include all relevant experience). Resumes will not be accepted in lieu of a completed application. All relevant experience must be included in the application.
  2. A cover letter no more than two pages summarizing how you meet the required experience, qualifications, knowledge, and job skills. In addition, please share why you are interested in this position. This is a required application material. If a cover letter is not received, your application will be considered incomplete and will not be considered.
  3. A Resume.
For more information, contact: 
Elisha Mackey
HR Manager
Teleworking Requirement
The work associated with this position will be performed predominately through a hybrid work structure of onsite and remote work. Onsite presence will vary based on business and operational need. Employees must reside in Washington state and within a reasonable distance to their King County worksite to respond to workplace reporting requirements.
Employees will be provided with a County issued laptop and must maintain a home workspace with an internet connection where they can reliably perform work and remain available and responsive during scheduled work hours. Please note that when an employee conducts work that is likely to bring them in contact with another individual, safety precautions are required, including wearing masks in some situations. King County is doing its part to reduce the spread of COVID-19 and remains committed to reducing its carbon footprint.
King County has a robust collection of tools and resources to support working remotely. The individual selected for this opportunity will join an innovative and progressive team that is redefining how we work as we transition to the department's hybrid environment.
Forbes named King County as one of Washington State's best employers.
Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work, and play.
Guided by our "True North", we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles--we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans.
COVID-19 Vaccination Requirement
King County Executive Branch employees are required to be fully vaccinated against COVID-19. If you are the successful candidate for the position, the County will send you a conditional offer letter.
As a condition of employment, prior to a final offer of employment, you will be required to:
  • submit proof of vaccination, or
  • have an approved request for medical or religious exemption and an approved accommodation. Philosophical, political, scientific, or sociological objections to vaccination will not be considered for an exemption or accommodation.
People are considered fully vaccinated against COVID-19 two weeks after receiving the final dose of a vaccination approved by the Center for Disease Control and Prevention (CDC).
The Executive Branch includes employees in the Executive branch, the Assessor's Office, Elections, the King County Sheriff's Office, and the Executive Office.
King County is an Equal Employment Opportunity (EEO) Employer
No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.
To Apply
If you are interested in this position, follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions please contact the recruiter listed on this job announcement.

King County offers a highly-competitive compensation and benefits package designed to meet the diverse needs of our employees and support our employees' health and well-being.  Eligible positions receive the following benefits and have access to the following programs:

  • Medical, dental, and vision coverage: King County pays 100% of the premiums for eligible employees and family members
  • Life and disability insurance: employees are provided basic coverage and given the opportunity to purchase additional insurance for both the employee and eligible dependents
  • Retirement: King County employees are eligible to participate in a pension plan through the Washington State Department of Retirement Systems and a 457(b) deferred-compensation plan
  • Transportation program and ORCA transit pass
  • 10 paid holidays each year (plus 2 personal holidays)
  • Generous vacation and paid sick leave
  • Paid parental leave, family and medical leaves, and volunteer leave
  • Flexible Spending Account
  • Wellness programs
  • Onsite gyms and activity centers
  • Employee giving program
  • Employee assistance programs
  • Flexible schedules and telecommuting options, depending on position
  • Training and career development programs
For additional information about employee benefits please visit our Benefits, Payroll, and Retirement Page.

This is a general description of the benefits offered to eligible King County employees, and every effort has been made to ensure its accuracy.  If any information on this document conflicts with the provisions of a collective bargaining agreement (CBA), the CBA prevails.  Also, in the event of any incorrect information in this document, applicable laws, policies, rules, CBAs, or official plan documents will prevail.
NOTE:  Benefits for Term Limited Temporary (TLT) or Short Term Temporary (STT) positions, including leave eligibility and/or participation in the pension plan through the Washington State Department of Retirement Systems, will vary based upon the terms and details of the position. Short Term Temporary positions are not eligible for an ORCA transit pass.
For inquiries about the specifics of this position, please contact the recruiter identified on this job posting.

Do you have a Master's Degree in a behavioral health field, such as Counseling, Psychology, and/or Social work or a related field?
  • Yes
  • No
Which of the following credentials do you possess? Please select all that apply
  • Licensed Social Worker (LICSW)
  • Licensed Mental Health Counselor (LMHC)
  • Licensed Marriage and Family Therapist (LMFT)
  • None of the above
Do you possess the Federal Department of Transportation Substance Abuse Professional (SAP) qualification?
  • Yes
  • No
  • No, but I have the ability to obtain the qualification within six months of employment with King County
In addition to the online employment application, a cover letter and resume are required application materials. If either is not received, your application will be considered incomplete and will not be considered. Have you attached your cover letter and resume?
  • Yes
  • No
Are you applying to this position as an eligible current or previous King County Employee Priority Placement Program Participant? Is this position the same or lower percentage of full-time when compared to the position held at the point of the notification of layoff? Do you possess the skills and abilities to qualify for this position?
  • Yes, I was given a layoff notice from my role at King County and I am within two years of the effective date of my layoff. Additionally, the position I was laid off from was the same or a higher percentage of FT status when compared to this one.
  • No.
If you answered yes to the question above and you are applying for this position as a Priority Placement Participant, to be considered, you must provide the following three pieces of information in the space provided: 1. The title you held when you received your layoff notice 2. The department you worked in 3. The effective date of your layoff

Required Question