Employee Experience Manager

King County   Pioneer Square, WA   Full-time     Other
Posted on January 24, 2023
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$119,712.94 - $151,743.28 Annually

Seattle, WA

Job Type
Career Service, Full Time, 40 hrs/week

DHR - Dept. of Human Resources

Job Number

Career and Culture

2/5/2023 11:59 PM Pacific


The Career and Culture Division (CCD) within the Department of Human Resources (DHR) seeks an innovative and dynamic Employee Experience Manager.

The Employee Experience Manager provides leadership for King County employee experience programs and is responsible for strategic, data-driven efforts to support the County's True North of "Making King County a welcoming community where every person can thrive." During the last four years Human Resources and King County's workforce have undergone an unprecedented level of transformation due to the pandemic. This role will support the employee experience lifecycle anchored in equity and learning and development through the lens of the Investing in YOU strategy.

As a member of CCD's leadership team, the Employee Experience Manager will report to the CCD Deputy Director and work in close partnership with County leadership and employees, union partners, and other stakeholders to create a culture where employees are engaged and supported to use their talents and make a difference in our communities. They will also work closely with a Data Analyst to continuously mature the use and analysis of data, develop commonly understood and visually appealing materials and analytic dashboards that convey trends and encourage the ongoing refinement and innovation of the employee experience enterprise wide.

Who We Are
The Department of Human Resources' mission is to provide strategic human resources leadership, modernized systems, customer-focused services, and tools designed to support the management, growth, and development of the King County workforce. Career and Culture is a division within DHR. The division leads the way to build healthy work cultures throughout King County and provides services in the areas of Organizational Development, Learning and Development, Career Support Services, Employee Engagement, and Alternative Dispute Resolution.

The work we do requires strong connection and collaboration with peer departments and across the County. We deliver a broad range of programs that are both county-wide and department specific, all through an anti-racist and pro-equity framework guided by our True North and Values , the six pillars of our Investing in YOU strategy, and the Equity and Social Justice Strategic Plan .

Who May Apply
This recruitment is open to the public and will be used to fill one career service position.

Other Position Information
This position is exempt from the provisions of the Fair Labor Standards Act and not overtime-eligible. Employees are paid on a bi-weekly schedule, every other Thursday, comprising a 40-hour workweek, normally 8:00 a.m.-5:00 p.m., Monday through Friday. This position is not represented by a union and is classified as an Employee Development and Training Manager; class code: 2315200.

Job Duties
  • Develop and implement comprehensive and sustainable countywide strategies, informed by an annual engagement survey, to engage employees and create a culture in which our employees are enriched and able to reach their full potential.
  • Facilitate the administration of the annual employee engagement and periodic pulse surveys.
  • Work with a Data Analyst; DHR leadership; and the Office of Performance, Strategy and Budget staff to develop an Executive-led engagement strategy as informed by an annual engagement survey.
  • Work with Executive Office leadership and department leaders to develop strategies and demonstrable correlations between engagement and their strategic goals.
  • Work with the Office of Performance, Strategy and Budget and vendors to help design, deploy, and evaluate an effective countywide engagement survey.
  • Create metrics to measure success of employee engagement projects and initiatives.
  • Develop strategies to engage a diverse range of stakeholders, particularly employees in all areas of the county and union partners, on the strategic design and implementation of the engagement efforts. This could include focus groups, Town Halls, advisory committees, and one-on-one interviews.
  • Work with the Senior Communications Manager to identify and support opportunities for the County Executive and other leaders to create and sustain engagement dialogue.
  • Work with the Learning and Development Manager to identify and support training and professional development to strengthen development opportunities that support engaged employees.
  • Work with the Office of Equity, Racial and Social Justice and the Workforce Equity Manager to identify and support opportunities to apply engagement data and strategies to engage and support a diverse workforce and implement the King County Equity and Social Justice strategic plan.
  • Provide leadership, training, and coaching in the development of action plans that increase employee engagement.
  • Develop and implement an employee well-being and belonging strategy to address burnout.
  • Develop and implement a strategy for integration of King County Values at all levels of the organization.
  • Strategically collaborate with and build relationships across County agencies and external stakeholders.
  • Prepare information for and present to governance and other key stakeholder groups.
  • Perform other duties as assigned.
Experience, Qualifications, Knowledge, Skills
  • A combination of education and experience that clearly demonstrates the ability to successfully perform the job duties.
  • Knowledgeable about human resources rules and regulations.
  • Strong experience with effective employee engagement strategy development.
  • Strong experience collaborating with internal and external stakeholders to drive results.
  • Experience in the implementation of diverse and high impact human resources initiatives to support organizational objectives.
  • Skilled and effective communicator, with the ability to influence decision-makers in a political environment and work with individuals from diverse backgrounds with diverging opinions and viewpoints.
  • Ability to manage diverse and potentially conflicting stakeholder perspectives.
  • Ability to mentor and coach leaders.
  • Skilled in the development and delivery of training, facilitation, and presentations to groups of all sizes both in-person and remote.
  • Ability to identify opportunities for continuous improvement, based on feedback, stakeholder engagement, trend analysis, etc.
  • Experience in the design and implementation of enterprise-wide strategies to support initiatives to change the culture of a large organization.
  • Experience in the management of complex and high-profile projects to success.
  • Demonstrated commitment and skill to advance equity, inclusion, well-being, and belonging through engagement and organizational practices.
  • Strong understanding of positive psychology, organizational development, or similar field.
  • Ability to flex, adapt, and work in a multi-faceted and sometimes ambiguous environment.
  • Exceptional integrity and transparency in communication and actions.
  • Understand the power of relationships, both internal and external.
  • Experience in a large public and highly unionized environment.
Supplemental Information

Selection Process
Applications will be reviewed as received, and they will be screened for clarity, completeness, and competitiveness. All materials will be evaluated for spelling, grammar, and punctuation usage. The most competitive candidates may be invited to participate in a series of interviews.

Forms and Materials Required
  1. An online employment application completed at www.kingcounty.gov/jobs . The employment history should go back at least 10 years if you have 10 years of employment, or more to include all relevant experience. Resumes will not be accepted in lieu of a completed application. All relevant experience must be included in the application.
  2. A cover letter no more than two pages summarizing how you meet the required experience, qualifications, knowledge, and job skills. In addition, please share why you are interested in this position. This is a required application material. If a cover letter is not received, your application will be considered incomplete and will not be considered.
For more information, contact:
Elisha Mackey
HR Manager

Teleworking Requirement
The work associated with this position will be performed predominantly through telework, complemented with onsite work and meetings as needed. Employees must reside in Washington state and within a reasonable distance to their King County worksite to respond to workplace reporting requirements.

Employees will be provided with a County issued laptop and must maintain a home workspace with an internet connection where they can reliably perform work and remain available and responsive during scheduled work hours. Please note that when an employee conducts work that is likely to bring them in contact with another individual, safety precautions are required, including wearing masks in some situations . King County is doing its part to reduce the spread of COVID-19 and remains committed to reducing its carbon footprint.

King County has a robust collection of tools and resources to support working remotely. The individual selected for this opportunity will join an innovative and progressive team that is redefining how we work as we transition to the department's hybrid environment.

Forbes named King County as one of Washington State's best employers.

Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work, and play.

Guided by our "True North" , we are making King County a welcoming community where every person can thrive. We value diversity, inclusion, and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles--we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans.

COVID-19 Vaccination Requirement
King County Executive Branch employees are required to be fully vaccinated against COVID-19. If you are the successful candidate for the position, the County will send you a conditional offer letter.

As a condition of employment, prior to a final offer of employment, you will be required to:
  • submit proof of vaccination, or
  • have an approved request for medical or religious exemption and an approved accommodation. Philosophical, political, scientific, or sociological objections to vaccination will not be considered for an exemption or accommodation.
People are considered fully vaccinated against COVID-19 two weeks after receiving the final dose of a vaccination approved by the Center for Disease Control and Prevention (CDC).

The Executive Branch includes employees in the Executive branch, the Assessor's Office, Elections, the King County Sheriff's Office, and the Executive Office.

King County is an Equal Employment Opportunity (EEO) Employer
No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay, or other forms of compensation.

To Apply
If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process, or if you have questions, please contact the recruiter listed on this job announcement.

King County offers a highly-competitive compensation and benefits package designed to meet the diverse needs of our employees and support our employees' health and well-being. Eligible positions receive the following benefits and have access to the following programs:
  • Medical, dental, and vision coverage: King County pays 100% of the premiums for eligible employees and family members
  • Life and disability insurance: employees are provided basic coverage and given the opportunity to purchase additional insurance for both the employee and eligible dependents
  • Retirement: King County employees are eligible to participate in a pension plan through the Washington State Department of Retirement Systems and a 457(b) deferred-compensation plan
  • Transportation program and ORCA transit pass
  • 10 paid holidays each year (plus 2 personal holidays)
  • Generous vacation and paid sick leave
  • Paid parental leave, family and medical leaves, and volunteer leave
  • Flexible Spending Account
  • Wellness programs
  • Onsite gyms and activity centers
  • Employee giving program
  • Employee assistance programs
  • Flexible schedules and telecommuting options, depending on position
  • Training and career development programs
For additional information about employee benefits please visit our Benefits, Payroll, and Retirement Page .

This is a general description of the benefits offered to eligible King County employees, and every effort has been made to ensure its accuracy. If any information on this document conflicts with the provisions of a collective bargaining agreement (CBA), the CBA prevails. Also, in the event of any incorrect information in this document, applicable laws, policies, rules, CBAs, or official plan documents will prevail.

NOTE: Benefits for Term Limited Temporary (TLT) or Short Term Temporary (STT) positions, including leave eligibility and/or participation in the pension plan through the Washington State Department of Retirement Systems, will vary based upon the terms and details of the position.Short Term Temporary positions are not eligible for an ORCA transit pass.

For inquiries about the specifics of this position, please contact the recruiter identified on this job posting.