Employee Services Policy & Learning Evaluator

King County   Seattle, WA   Full-time     Education
Posted on September 15, 2022
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King County Metro Transit is hiring a skilled Employee Services Policy & Learning Evaluator (Project/Program Manager (PPM) IV) with a commitment to equity and social justice.  You will provide analysis and evaluation of policies and procedures within Metro Transit to determine the most effective methods for consistent implementation of policies and improve efficiency and compliance. This position will also provide evaluation support to the Learning & Development portfolio as well as consultation to other teams in the Employee Services Division: Organizational Health and Development, HR Service Delivery, Transit Employee and Labor Relations, and Drug & Alcohol Program.  

A primary role of this position is to evaluate Metro employee policies, practices, and procedures and recommend solutions, improvement, and alignment with King County’s Department of Human Resources policies, and best practices in developing consistent procedures and practices within a large department. 

Metro is committed to providing transportation services that connect all people and all communities of King County focused on the equitable distribution of our service and the equitable application of our work (inside and outside the agency) and combating climate change by doing our work in a sustainable manner. Metro is King County’s largest Department, employing over 5,000 people who primarily work in the field of transit operations, vehicle maintenance, transit facilities operations, and marine.

Job Duties

  • Use qualitative and quantitative approaches to conduct comprehensive evaluations of employee policies, procedures, and practices.
  • Research, study and analyze a variety of policies, procedures, and practices across Metro divisions to determine deficiencies; identify and recommend solutions, improvement, and alignment with County policies where required, and practices support the development of Metro specific policies, procedures, and practices where appropriate. 
  • Identify and develop measurement tools and indicators; collect, analyze, and evaluate data to determine inefficiencies or weaknesses; provide recommendations for corrective measures.
  • Develop and implement process improvement tools to ensure systems and practices comply with Federal, state, and local laws, King County code, and County policies, contracts, and agreements.
  • Ensure analysis and recommendations are inclusive of and fully reflect the Metro’s equity priorities.
  • Prepare reports, flow charts, graphs, and other documents summarizing findings and recommendations; present to stakeholders/sponsors.
  • Develop reports and make presentations to diverse audiences.  
  • Provide guidance and facilitate the use of data and recommendations to inform leadership decisions and strategy execution. 
  • Utilize your analytical, communications, project management, and program evaluation skills to support policy alignment and consistent procedures and practices across Metro.
  • Support the development of overall learning and development evaluation framework
  • Use qualitative and quantitative approaches to conduct comprehensive evaluation of curricula to assess the effectiveness of training and learning events.
  • Collect and analyze training evaluation data to analyze the training program’s effectiveness.
  • Design, implement, and monitor evaluation activities.
  • Support implementation and evaluate the assessment of training programs applicable across the employee life cycle.
  • Provide evaluation consultation and support where feasible to leaders within Employee Services.
  • May support leaders and partners in drafting policies, procedures, and/or standard best practices.
  • Work collaboratively with Employee Services leadership and other partners to facilitate data-informed decision making.
  • Other duties as assigned.

Experience, Qualifications, Knowledge, Skills

Minimum Qualifications Include 

  • Demonstrated experience in project and program management with ability to apply project management principles and practices.  Bachelor's degree, or equivalent experience that provides the skills, knowledge, and abilities to perform the key roles and responsibilities of the position.  
  • Experience developing policy, practices, and procedures.
  • Strong strategic, critical thinking, and problem-solving skills.
  • Skill in oral and written communication and persuasion sufficient to manage communications in support of implementation efforts, and present to various audience levels of expertise.  
  • Experience with creating and presenting oral and written presentations to decision-makers.
  • Proven ability to shape data for decision-making policy and practice.
  • Knowledge of evaluation design and implementation, logic models, quantitative and qualitative research methods, data collection and management, and data analysis and presentation to inform internal decision making and external policy and practice. 
  • Self-starter who can lead or participate as a member of a self-directed work team and utilize the resources of other team members.
  • Must be able to handle multiple competing priorities and produce quality detailed work within tight timeframes.
  • Familiarity with Equity in Evaluation principles and inclusive research practices
  • Experience with developing and administering data collection approaches tools using Microsoft suite and appropriate evaluation and data analysis tools.
  • Strong communication skills, with a proven ability to partner and collaborate with customers on projects and work requests, help identify business requirements, document business processes, and recommend solutions.
  • Ability to integrate diverse information from varied sources into compelling graphics and reports.

Competitive Candidates will have (but not required)  

  • Public sector experience in policy analysis, program evaluation design, and implementation in an organization of a similar size or type.
  • Experience leading large, complex projects aligning business needs and leader vision.  
  • Education and or training in policy and program evaluation design and implementation.

Supplemental Information

Application & Selection Process
An online employment application, a resume, and cover letter describing your interest, and answers to the supplemental questions are required.
Applications will be screened for completeness, writing accuracy, and competitiveness. Any additional attachments will not be reviewed or considered. The most competitive candidates may be invited to participate in one or more interviews.  

Work Schedule  
This position is non-exempt from the provisions of the Fair Labor Standards Act and is eligible for overtime pay. Work schedule is normally Monday through Friday, 40-hour work week. Variations may be required depending on the demands and needs of the work. 


Union Representation /Job Code/Grade
Non-Rep /Job Code 243401/Grade 68    

Work Location 

Primarily teleworking and the King Street Center - 201 S. Jackson St., Seattle, WA

Teleworking Requirement

The work associated with this position will be performed predominantly by teleworking; complemented with onsite work and meetings as needed. Employees will have access to shared workspaces at various King County facilities. Employees must reside in Washington state and within a reasonable distance to their King County worksite to respond to workplace reporting requirements.


Employees will be provided with a County issued laptop and must maintain a workspace with an internet connection (access may be supplemented in some situations) where they can reliably perform work and remain available and responsive during scheduled work hours. Please note that when an employee conducts work that is likely to bring them in contact with another individual, safety precautions are required, including the wearing of masks in some situations. King County is doing its part to reduce the spread of COVID-19 and remains committed to reducing our carbon footprint.
King County has a robust collection of 
tools and resources to support working remotely. The individual selected for this opportunity will be joining an innovative and progressive team that is redefining how we work as we transition to the department's hybrid environment.  
For more information regarding this recruitment, please contact: 

Aimee Higbee, ahigbee@kingcounty.gov


Forbes recently named King County as one of Washington State's best employers.


Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play.


Guided by our "True North", we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles--we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans.


COVID-19 Vaccination Requirement

King County employees are required to be fully vaccinated against COVID-19. If hired, you will be required to submit proof of vaccination as a condition of employment. People are considered fully vaccinated two weeks after their second dose in a two-dose series or two weeks after a single-dose vaccine. Employees may make requests for a reasonable accommodation based on a medical disability or for sincerely held religious beliefs. Philosophical, political, scientific, or sociological objections to vaccination will not be considered for an exemption or accommodation.

 This directive applies to employees in the Executive branch, the Assessor's Office, Elections, the King County Sheriff's Office, and the Executive Office.


King County is an Equal Employment Opportunity (EEO) Employer
No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.

King County offers a highly-competitive compensation and benefits package designed to meet the diverse needs of our employees and support our employees' health and well-being.  Eligible positions receive the following benefits and have access to the following programs:

  • Medical, dental, and vision coverage: King County pays 100% of the premiums for eligible employees and family members
  • Life and disability insurance: employees are provided basic coverage and given the opportunity to purchase additional insurance for both the employee and eligible dependents
  • Retirement: King County employees are eligible to participate in a pension plan through the Washington State Department of Retirement Systems and a 457(b) deferred-compensation plan
  • Transportation program and ORCA transit pass
  • 10 paid holidays each year (plus 2 personal holidays)
  • Generous vacation and paid sick leave
  • Paid parental leave, family and medical leaves, and volunteer leave
  • Flexible Spending Account
  • Wellness programs
  • Onsite gyms and activity centers
  • Employee giving program
  • Employee assistance programs
  • Flexible schedules and telecommuting options, depending on position
  • Training and career development programs
For additional information about employee benefits please visit our Benefits, Payroll, and Retirement Page.

This is a general description of the benefits offered to eligible King County employees, and every effort has been made to ensure its accuracy.  If any information on this document conflicts with the provisions of a collective bargaining agreement (CBA), the CBA prevails.  Also, in the event of any incorrect information in this document, applicable laws, policies, rules, CBAs, or official plan documents will prevail.
NOTE:  Benefits for Term Limited Temporary (TLT) or Short Term Temporary (STT) positions, including leave eligibility and/or participation in the pension plan through the Washington State Department of Retirement Systems, will vary based upon the terms and details of the position. Short Term Temporary positions are not eligible for an ORCA transit pass.
For inquiries about the specifics of this position, please contact the recruiter identified on this job posting.

Does your application material demonstrate your knowledge of Project and Program Management?
  • Yes
  • No
Do you have knowledge of evaluation design and implementation, logic models, quantitative and qualitative research methods, data collection and management, and data analysis and presentation to inform internal decision making and external policy and practice?
  • Yes
  • No
If you answered "yes" to the previous question, please share your experience.
Are you applying to this position as an eligible current or previous King County Employee Priority Placement Program Participant? Is this position the same or lower percentage of full-time when compared to the position held at the point of the notification of layoff? Do you possess the skills and abilities to qualify for this position?
  • Yes, I was given a layoff notice from my role at King County and I am within two years of the effective date of my layoff. Additionally, the position I was laid off from was the same or a higher percentage of FT status when compared to this one.
  • No.
If you answered yes to the question above and you are applying for this position as a Priority Placement Participant, to be considered, you must provide the following three pieces of information in the space provided: 1. The title you held when you received your layoff notice 2. The department you worked in 3. The effective date of your layoff
I certify that the statements made by me on the application and supplemental questions are, to the best of my knowledge, true, complete and correct. I understand that any misrepresentation or material omission of fact on this or any other document required by King County may constitute grounds for rejection, or if employed by King County, for disciplinary measures, including dismissal.
  • Yes
  • No

Required Question