Family Planning Referral Coordinator

King County   Auburn, WA   Full-time     Social Service
Posted on May 6, 2022
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Public Health – Seattle & King County is recruiting a Referral Coordinator for four family planning clinics, located in South King County (Kent, Auburn, Federal Way) and Bellevue to provide support to our clients in linking with follow-up care and assistance within our clinics and as well as with health and social service resources in our community.  Family planning clinics provide birth control, emergency contraception, STD testing and treatment, PrEP (HIV prevention medication), pregnancy testing and options counseling, HPV vaccination and breast and cervical cancer screenings that are free or low cost.

The Referral Coordinator is responsible for processing new referrals, assisting clients with obtaining financial assistance from insurance plans and community services, such as Breast, Cervical and Colon Health Program and the Washington State PrEP Drug Assistance Program, and obtaining insurance authorization. This position also tracks, contacts and schedules clients for follow-up services within the family planning clinic.  

Job Duties

  • Receives referrals from clinical teams and prioritizes the referrals, handling urgent referrals first. 
  • Verifies eligibility and effective dates of coverage for patients needing referrals.
  • Works with uninsured clients to complete charity care applications related to specialty care referrals.
  • Ensures that adequate information to establish the medical necessity for the referral is present; consults with providers when additional information is needed.
  • Communicates approval or denial of referral prior authorization to provider team and specialist as needed.
  • Communicates appointment date and time to patients and enters this information into the patient's electronic health record and the referral tracking database
  • Schedules appointments with specialists, diagnostic imaging, lab testing and other medical services as needed.
  • Transmits referral chart notes and other necessary information to specialist and other medical service providers.
  • Makes arrangements for clients who need interpreters and/or transportation to specialist or other medical service visits.
  • Enters referral data into referral database and abides by required data entry timelines.
  • Other duties as assigned by supervisor.

Experience, Qualifications, Knowledge, Skills

  • Commitment to providing access to comprehensive and inclusive sexual and reproductive health services, and connection to health care services covering all reproductive health options
  • Excellent customer service in person, on the phone and in written communication
  • Knowledge of the clinical services provided in an ambulatory care setting, knowledge of the specialty referral process
  • Knowledge of eligibility requirements for Medicaid and state-sponsored health care programs; working knowledge of charity care or patient assistance programs in King County and Washington State
  • Experience with tracking databases such as Microsoft Excel
  • Ability to work as a member of a team; skilled in interpersonal relationships and conflict resolution
  • Commitment to work with a diverse community of internal and external customers
  • Knowledge of medical terminology and chart/medical record documentation as they pertain to an ambulatory care clinical practice, especially regarding sexual and reproductive health services
  • Knowledge of local and state organizations/agencies dealing with community health care and social services is desired
  • Bilingual in English and Spanish; as the locations in Bellevue and South King County serves a large Spanish-speaking population  

Supplemental Information

Forbes recently named King County as one of Washington State's best employers.

Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play.

Guided by our "True North", we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles--we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans.

COVID-19 Vaccination Requirement

King County Executive Branch employees are required to be fully vaccinated against COVID-19. If you are the successful candidate for the position you applied for, the County will send you a conditional offer letter.

As a condition of employment, prior to a final offer of employment, you will be required to:

  • submit proof of vaccination, or
  • have an approved request for medical or religious exemption and an approved accommodation. Philosophical, political, scientific, or sociological objections to vaccination will not be considered for an exemption or accommodation.

People are considered fully vaccinated against COVID-19 two weeks after receiving the final dose of a vaccination approved by the Center for Disease Control and Prevention (CDC).

The Executive Branch includes employees in the Executive branch, the Assessor's Office, Elections, the King County Sheriff's Office, and the Executive Office.

King County is an Equal Employment Opportunity (EEO) Employer

No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.

To Apply

If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions please contact the recruiter listed on this job announcement.
  • The selected candidate will be required to pass a thorough background investigation.
  • Employees are required to protect the privacy and security of protected health information as defined in State and Federal Law
  • Employees are required to adhere to OSHA/WISHA guidelines including but not limited to completing their mandatory trainings on time.
UNION AFFILIATION: This position is represented by IFPTE, Local 17.

CONTACT: If you have any questions regarding this requisition or require an accommodation, please contact Molly Jensen at

King County offers a highly-competitive compensation and benefits package designed to meet the diverse needs of our employees and support our employees' health and well-being.  Eligible positions receive the following benefits and have access to the following programs:

  • Medical, dental, and vision coverage: King County pays 100% of the premiums for eligible employees and family members
  • Life and disability insurance: employees are provided basic coverage and given the opportunity to purchase additional insurance for both the employee and eligible dependents
  • Retirement: King County employees are eligible to participate in a pension plan through the Washington State Department of Retirement Systems and a 457(b) deferred-compensation plan
  • Transportation program and ORCA transit pass
  • 10 paid holidays each year (plus 2 personal holidays)
  • Generous vacation and paid sick leave
  • Paid parental leave, family and medical leaves, and volunteer leave
  • Flexible Spending Account
  • Wellness programs
  • Onsite gyms and activity centers
  • Employee giving program
  • Employee assistance programs
  • Flexible schedules and telecommuting options, depending on position
  • Training and career development programs
For additional information about employee benefits please visit our Benefits, Payroll, and Retirement Page.

This is a general description of the benefits offered to eligible King County employees, and every effort has been made to ensure its accuracy.  If any information on this document conflicts with the provisions of a collective bargaining agreement (CBA), the CBA prevails.  Also, in the event of any incorrect information in this document, applicable laws, policies, rules, CBAs, or official plan documents will prevail.
NOTE:  Benefits for Term Limited Temporary (TLT) or Short Term Temporary (STT) positions, including leave eligibility and/or participation in the pension plan through the Washington State Department of Retirement Systems, will vary based upon the terms and details of the position. Short Term Temporary positions are not eligible for an ORCA transit pass.
For inquiries about the specifics of this position, please contact the recruiter identified on this job posting.

Do you have experience making outside referrals and/or coordinating care with another organization (i.e. insurance navigation, medical/dental services, housing, substance abuse treatment, mental health services)?
  • Yes
  • No
If you answered yes to the previous question, please describe your experience. If you answered no, write N/A.
In this role, it is important to demonstrate respect in interactions with people who are different from you, including individuals of different ethnicities and cultures, races, abilities, ages, genders, sexual orientation, and housing status. Please describe a specific time when you changed your style or approach to work more effectively with an individual. If you do not have an example, write N/A.
Do you have experience working with electronic health records?
  • Yes
  • No
If you answered yes, please list the system(s) you have experience working with and for how long. If you answered no, write NA.
Please select the software programs you are skilled in using:
  • SharePoint
  • MS Word
  • MS Excel
  • MS Teams
  • MS O365
  • MS Outlook
  • None of the Above
Are you bilingual in English and Spanish? Candidates who answer "yes" to this question will be assessed on this skill.
  • Yes
  • No
Are you applying to this position as an eligible current or previous King County Employee Priority Placement Program Participant? Is this position the same or lower percentage of full-time when compared to the position held at the point of the notification of layoff? Do you possess the skills and abilities to qualify for this position?
  • Yes, I was given a layoff notice from my role at King County and I am within two years of the effective date of my layoff. Additionally, the position I was laid off from was the same or a higher percentage of FT status when compared to this one.
  • No.
If you answered yes to the question above and you are applying for this position as a Priority Placement Participant, to be considered, you must provide the following three pieces of information in the space provided: 1. The title you held when you received your layoff notice 2. The department you worked in 3. The effective date of your layoff

Required Question