Front Desk/Cashier

King County   Auburn, WA   Full-time     Call Center / Customer Service
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Posted on July 14, 2021
Summary

We are seeking individuals who have exceptional customer service skills to greet and provide information to patrons at the King County Aquatic Centers in Federal Way WA. This temporary position is responsible for registering patrons for swim activities and collecting fees for facility programs. Cashiers will also monitor the safety and cleanliness of the front desk area and educate the public to promote habits and attitudes that lead to safe recreation. Individuals interested in joining our team must be committed to racial, social, and economic equality for ALL people in King County. We welcome applications from people who will help us consistently demonstrate the values of equity, respect and partnership.
   
About King County Parks:  Be a part of King County Parks! King County Parks has evolved from 150 acres in 1938 to more than 28,000 acres. Our mission is to steward, enhance and acquire parks to inspire healthy communities. We seek to cultivate strong relationships with community partners to enhance park amenities for all King County residents to enjoy today and for generations to come. 
 
The Weyerhaeuser King County Aquatic Center is one of our facilities. This 2,500-seat facility maintains one of the most active competition schedules in the country, hosting more than 50 aquatic events annually. It has been the site of Olympic Trials, top national and international competitions, and the Pacific Northwest's premiere events. Learn more at www.kingcounty.gov/parks.
And check us out on the socials at FacebookTwitterInstagram and Flickr.
 
Who is Eligible: This position is open to all qualified candidates.
 
Work Location: King County Aquatics Center, 650 SW Campus Dr., Federal Way, WA 98023. The work associated with this position will be performed on-site.  
Please note that when an employee conducts work that is likely to bring them in contact with another individual, safety precautions are required by the department in alignment with the Public Health Directive from the Seattle & King County Public Health Officer. 

Work Schedule: The work schedule for this position is varied and event dependent. Cashiers may be required to work special events, evenings, weekends and split shifts.
This position is non-exempt from the provisions of the Fair Labor Standards Act and is overtime eligible.

Job Duties

  • Collect admissions fees and register patrons for scheduled programs.
  • Educate patrons of rules and policies of the King County Park System.
  • Assist with cleaning the front desk area and other areas of the facility as assigned.
  • Respond to emergency situations; follow facility protocol for reporting damage, incidents or injuries.
  • Complete reports accurately and in a timely manner.
  • Provide exceptional customer service to all patrons via telephone and/or in person. 
  • Provide program-specific information that requires limited interpretation of established policies, procedures and other relevant sources to internal and/or external customers over the telephone, in writing and/or in person.
  • Perform data entry. 
  • Handle multiple-step transactions such as receiving and/or issuing receipts, forms, cash and documents.

Experience, Qualifications, Knowledge, Skills

The Most Competitive Candidates Will Have:

  • Ability to establish and maintain effective working relationships, provide excellent customer service, and the ability to positively interact with a variety of people in a diverse work environment.
  • Ability to prioritize workload, adapt to changes, and provide high level of accuracy.
  • Ability to follow written and oral instructions.
  • Demonstrate working knowledge of computers (Windows, Excel & Word) and knowledge of aquatic programs and safety procedures.
  • Must be a minimum of 16 years of age. 
  • Possess and maintain current American Red Cross certifications: Community First Aid and CPR/FPR.
Physical Requirements
  • Able to perform duties involving physical labor; such as bending, kneeling, standing, reaching, climbing, stooping, squatting, pushing, and twisting.
  • Ability to lift 50 pounds.
  • Maintain 20/40 vision. Use of corrective lenses is acceptable.
  • Ability to assist during emergency situations.

Supplemental Information

Application and Selection Process: Application materials will be screened for clarity, completeness including online application and responsiveness to the list of qualifications, skills, and abilities. The most competitive candidates may be invited to participate a panel interview process.
Applications without the following required materials may not be considered for this position.

  • King County application  
  • Responses to supplemental questions
     
    Union Representation: This position is not represented.
     
    For more information regarding this recruitment, please contact:                                        
  • Shayna Danielle at shayna.danielle@kingcounty.gov or (206) 206-477-3319
Forbes recently named King County as one of Washington State's best employers. 

Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play. 

Guided by our "True North", we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles--we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans.

King County is an Equal Employment Opportunity (EEO) Employer
No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.

To Apply
If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions please contact your recruiter listed on this job announcement.

King County offers a highly-competitive compensation and benefits package designed to meet the diverse needs of our employees and support our employees' health and well-being.  Eligible positions receive the following benefits and have access to the following programs:

  • Medical, dental, and vision coverage: King County pays 100% of the premiums for eligible employees and family members
  • Life and disability insurance: employees are provided basic coverage and given the opportunity to purchase additional insurance for both the employee and eligible dependents
  • Retirement: King County employees are eligible to participate in a pension plan through the Washington State Department of Retirement Systems and a 457(b) deferred-compensation plan
  • Transportation program and ORCA transit pass
  • 10 paid holidays each year (plus 2 personal holidays)
  • Generous vacation and paid sick leave
  • Paid parental leave, family and medical leaves, and volunteer leave
  • Flexible Spending Account
  • Wellness programs
  • Onsite gyms and activity centers
  • Employee giving program
  • Employee assistance programs
  • Flexible schedules and telecommuting options, depending on position
  • Training and career development programs
For additional information about employee benefits please visit our Benefits, Payroll, and Retirement Page.

This is a general description of the benefits offered to eligible King County employees, and every effort has been made to ensure its accuracy.  If any information on this document conflicts with the provisions of a collective bargaining agreement (CBA), the CBA prevails.  Also, in the event of any incorrect information in this document, applicable laws, policies, rules, CBAs, or official plan documents will prevail.
 
NOTE:  Benefits for Term Limited Temporary (TLT) or Short Term Temporary (STT) positions, including leave eligibility and/or participation in the pension plan through the Washington State Department of Retirement Systems, will vary based upon the terms and details of the position. Short Term Temporary positions are not eligible for an ORCA transit pass.
 
For inquiries about the specifics of this position, please contact the recruiter identified on this job posting.

01
Are you applying to this position as an eligible Current or Previous King County Employee Priority Placement Program Participant And Is this position the same or lower percentage of full-time when compared to the position held at the point of the notification of layoff AND Do you possess the skills and abilities to qualify for this position?
  • Yes, I was given a layoff notice from my role at King County AND I am within two years of the effective date of my layoff. AND The position I was laid off from was the same or a higher percentage of FT status when compared to this one.
  • No.
02
If you answered yes to the question above and you are applying for this position as a Priority Placement Participant, to be considered, you must provide the following three pieces of information in the space provided: 1. The title you held when you received your layoff notice 2. The department you worked in 3. The effective date of your layoff
03
Please describe your customer service experience and how it relates to the job duties for this position.
04
Describe your point of sale cash handling experience. Did you balance a cash drawer or prepare daily deposits?

Required Question