Functional Analyst II
- Summary
The Department of Community and Human Services (DCHS) values diverse perspectives and life experiences. The Department encourages people of all backgrounds to apply, including people of color, immigrants, refugees, women, LGBTQ, people with disabilities, veterans and those with lived experience.
The Department of Community and Human Services (DCHS) provides equitable opportunities for people to be healthy, happy, self-reliant, and connected to community.
This position is in the Behavioral Health and Recovery Division (BHRD) of DCHS. This incumbent will serve as a member of the Functional Analysis Team and will act as a liaison between end-users, information technology analysts and vendors in functional analysis, design, configuration, testing and maintenance of applications to ensure optimum system performance. The incumbent will collect, analyze, develop, document, communicate business requirements, and support user testing to achieve business goals. Functional Analysts continually seek opportunities to increase client satisfaction, deepen relationships, and effectively manage client expectations.
Who May Apply: The Department of Community and Human Services values diverse perspectives and life experiences. The Department encourages people of all backgrounds to apply, including people of color, immigrants, refugees, women, LGBTQ, people with disabilities, veterans, and those with lived experiences.
Required Materials: Candidates who wish to be considered for this position must submit an online King County application and respond to the supplemental questions. Your application may be rejected as incomplete if you do not include the requested and relevant information in the online application and supplemental questionnaire. Applications and/or supplemental questionnaires that state, "see my resume" are considered incomplete and will not be considered to be competitive.
Work Schedule: This position is scheduled to work 40 hours per week, Monday - Friday, 8am - 5pm. This position meets the provisions of the Fair Labor Standards Act, and is overtime eligible with supervisory pre-approval.
Recruiter: Annette.Coleman@kingcounty.gov- Job Duties
- Leads the assessment of service providers' needs utilizing a structured requirements process (gathering, analyzing, documenting, and managing changes) to prioritize immediate business needs and recommends options, risks, and cost vs. benefits.
- Leads development and communicates business requirements of functional specifications for the design and implementation of business solutions.
- Analyzes services providers' operations to understand their strengths and weaknesses to determine opportunities for improvements. Provides recommendations for business process redesign and documentation as needed for new technology.
- Reviews and approves user acceptance test plans. Monitors user acceptance testing process to ensure that business results are adequately tested with minimal risk. Ensures user acceptance test strategies involve appropriate integration and process components.
- Manages service providers' expectations. Keeps service providers' informed of problems, issues, and resolutions. Monitors and analyzes performance metrics to ensure satisfaction. Ensures IT solutions meet the needs of the businesses.
- Provides technical assistance to service providers' in order to address IT needs that result in the successful exchange of data; to address errors in data exchange; to new service providers' in order to achieve orientation and preparation of the data exchange process.
- Converses with, writes strategic documents and creates/delivers presentations to internal business leaders and as well as external groups. Leads discussions with senior leaders and external partners in ways that support strategic planning and decision-making. Seeks a consensus with business leaders.
- Performs other duties as assigned.
- Experience, Qualifications, Knowledge, Skills
- Bachelor's Degree or 4 or more years of relevant experience or an equivalent combination of education and experience may substitute for education.
- Demonstrated experience as a liaison between end-users and information technology analysts and vendors in functional analysis, design, configuration, testing and maintenance of applications to ensure optimum system performance.
- Outstanding interpersonal skills, including the ability to work with IT professionals and the service providers to determine IT solutions to address work processes and systems.
- Outstanding communication skills and the ability to translate between technical and business language.
- Develops, writes, and communicates business processes and functional specifications for the continued support of functioning systems.
- Provides assistance in documenting current business processes and models.
- Outstanding organizational skills, ability to plan/perform work independently.
- Ability to work flexible hours as needed.
- Valid Washington State Driver's License.
- Demonstrated proficiency in 2010 Microsoft Office Suite and the Internet.
- Work experience in a healthcare, behavioral health and/or substance abuse setting.
- Knowledge of Electronic Health Record systems.
- Knowledge of the publicly funded behavioral health system.
- International Institute of Business Analysis (IIBA) certification .
- The Entry Certificate in Business Analysis (ECBA) certification .
- Certified Business Analysis Professional (CBAP) certification .
King County offers a highly-competitive compensation and benefits package designed to meet the diverse needs of our employees and support our employees' health and well-being. Eligible positions receive the following benefits and have access to the following programs:
- Medical, dental, and vision coverage: King County pays 100% of the premiums for eligible employees and family members
- Life and disability insurance: employees are provided basic coverage and given the opportunity to purchase additional insurance for both the employee and eligible dependents
- Retirement: King County employees are eligible to participate in a pension plan through the Washington State Department of Retirement Systems and a 457(b) deferred-compensation plan
- Transportation program and ORCA transit pass
- 10 paid holidays each year (plus 2 personal holidays)
- Generous vacation and paid sick leave
- Paid parental leave, family and medical leaves, and volunteer leave
- Flexible Spending Account
- Wellness programs
- Onsite gyms and activity centers
- Employee giving program
- Employee assistance programs
- Flexible schedules and telecommuting options, depending on position
- Training and career development programs
This is a general description of the benefits offered to eligible King County employees, and every effort has been made to ensure its accuracy. If any information on this document conflicts with the provisions of a collective bargaining agreement (CBA), the CBA prevails. Also, in the event of any incorrect information in this document, applicable laws, policies, rules, CBAs, or official plan documents will prevail.
NOTE: Benefits for Term Limited Temporary (TLT) or Short Term Temporary (STT) positions, including leave eligibility and/or participation in the pension plan through the Washington State Department of Retirement Systems, will vary based upon the terms and details of the position. Short Term Temporary positions are not eligible for an ORCA transit pass.
For inquiries about the specifics of this position, please contact the recruiter identified on this job posting.
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01King County has transformed its work on equity and social justice from an initiative to an integrated effort that applies the principle of "fair and just" intentionally in all the county does in order to achieve equitable opportunities for all people and communities. What is the most important equity or social justice issue to you and why?
Required Question