Functional Analyst II - O365 Migration

King County   Seattle, WA   Full-time     Information Services / Technology (IT)
Posted on June 24, 2022
Summary


This is an opportunity within Public Health to support the modernization of the Prevention Division’s technical environment and systems. The Prevention Division seeks a self-motivated professional to assist an ongoing project to transition data systems and processes from older, more costly platforms to newer platforms that better meets the organizational needs, especially the Microsoft Office 365 Cloud. This nine-month temporary assignment (SD or TLT) will support defining and documenting customer business functions and process, workflow, and interface analyses, designing and developing customized workspaces, including setting up Teams, SharePoint, and other Office 365 resources.

COMMITMENT TO EQUITY AND SOCIAL JUSTICE: 
As the only jurisdiction in the world named after Dr. Martin Luther King, Jr., one of the most influential civil rights leaders in our nation's history, King County is a vibrant international community with residents that represent countries from around the world. It is a region with increasing diversity that cherishes the traditions of many cultures.
 
We have a deep commitment to equity and social justice and advancing practices, strategies, and policies that promote fairness, justice, and opportunity for all – in our workplaces and our communities. With this commitment, King County has adopted a pro-equity agenda to advance regional change and ensure that residents from vulnerable communities are incorporated into our emergency planning and public outreach efforts.
 
 To learn more, please visit http://www.kingcounty.gov/equity

Job Duties

  • Define system requirements. Define and document customer business functions and processes; conduct workflow analyses, data conversion, develop and make recommendations for systems changes. 
  • Prepare and give user training.  Develop and update training materials and guidelines on system changes, enhancements, or updates; provide training and updates to customers on system changes and process improvements.  
  • Collaborate with customers to optimize workflow and develop best practices
  • Support the transition from shared network drives to SharePoint for document management and retention 
  • Assist with setting SharePoint best practices for organization, tagging and metadata
  • Assist with or perform system administration including security and user management collaborate with the systems administrator on procedures for IT onboarding and access change needs. 
  • Support increasing knowledge of Teams/SharePoint/Office 365 resources and tools across the Prevention workforce. 
  • Support hands-on learning and continuous improvement to system and processes
  • Collaborate with Prevention Division Office 365 transition manager to plan, organize, and support technology improvement project.
  • Attend routine project planning and check-in meetings
  • Develop resource pages, reporting tools and queries
  • Test, trouble shoot and validate new sites, builds, workflow changes and program reporting
  • Other duties as assigned
     
     

Experience, Qualifications, Knowledge, Skills

  • Proficient with Windows 10, Microsoft Office 365, SharePoint, MS Teams 
  • Knowledge of organization business practices, workflow analysis, business systems, design, and process re-engineering
  • Experience in facilitating focus group sessions with people of diverse professional and personal backgrounds.
  • Knowledge of databases, SQL query development, testing, data conversion, and transaction processing. 
  • Have a strong background of experience working in an analyst role, or any combination of education and experience that demonstrates the ability to perform the essential functions of the position
  • Skill in oral and written communication including conducting and end-user and formal and informal training
  • Take initiative to complete necessary tasks and/or improvements in a timely manner 
  • Demonstrated skill in analysis and problem solving, discovering root cause, and producing fully developed quality recommendations to decision makers. 
  • Experience in system development and testing  
  • Demonstrated skill at working collaboratively, creating relationships, building trust and rapport with others 

 Desired Qualifications
  • Proficient with Windows 10, Microsoft Office 365, SharePoint, MS Teams 
  • Experience with clinic and operational workflows and system workflow development. 
  • Experience working in Public Health operations and/or multiple programs and services
 

Supplemental Information

Forbes recently named King County as one of Washington State's best employers. 

Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play. 

Guided by our "True North", we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles--we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans.

King County is an Equal Employment Opportunity (EEO) Employer
No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.

(New) Covid-19 Vaccination Requirement 
As of October 18, 2021, most* King County employees are required to be fully vaccinated against COVID-19.  If hired, you will be required to submit proof of vaccination by October 18th.   People are considered fully vaccinated two weeks after their second dose in a two-dose series or two weeks after a single-dose vaccine.  Employees may make requests for a reasonable accommodation based on a medical disability or for sincerely held religious beliefs.  Philosophical, political, scientific, or sociological objections to vaccination will not be considered for an exemption or accommodation.
This directive applies to employees in the Executive branch*, the Assessor’s Office, Elections, the King County Sheriff’s Office, and the Executive Office.  

To Apply
If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions please contact your recruiter listed on this job announcement.


Who May Apply
This position is open to all qualified candidates. We are currently recruiting for a full time Term Limited Temporary or Special Duty Assignment position.

Term-Limited Temporary positions are "at-will" positions but are eligible for benefits. This TLT is currently anticipated to last until December 30th 2022 with the possibility of extension that is contingent upon funding.
 
The TLT vacancy can also be filled as a Special Duty opportunity:

For Special Duty Assignment interest, you must be a Career Service, Career Service Exempt or other regular (non-temporary) employees in King County who have completed their initial County probation and are applying to a higher job classification. You must have supervisor approval prior to taking a Special Duty Assignment. 


  
Application Process: 
The following items are required to be considered for this vacancy:

  • An electronic application through www.kingcounty.gov/jobs or www.governmentjobs.com (use the "Apply" link) including work history and position duties.
  • Responses to supplemental questions. Need to be answered thoroughly and completely. 


Your application may be rejected as incomplete if you do not include the relevant information in the application. Cover letters and/or resumes are not accepted in lieu of a completed application. Applications and/or Supplemental Questionnaires that state "see my resume" or "see my personnel file" are considered incomplete and will not be accepted.
  • The selection process may include but is not limited to: evaluation of application materials and supplemental questions, interviewing, and testing. For more information on our selection process, please refer to www.kingcounty.gov/depts/health/jobs/hiring.
  • Regular and reliable attendance, effective communication skills, and development of effective working relationships are requirements of all Public Health positions.
  • Staff may be required to play an active role in the event of a public health emergency, which may include changes in responsibilities, work location, and working hours.
Necessary Special Requirements
  • The selected candidate will be required to submit to a thorough background investigation.
  • Employees are required to protect the privacy and security of protected health information as defined in State and Federal Law.
  • Employees are required to adhere to OSHA/WISHA guidelines including but not limited to completing required training on time.
 
Work Schedule
The individual selected for this position will have a work schedule typically between the hours 8:00 a.m. to 5:00 p.m. Monday through Friday. This position FLSA Exempt and is not eligible for overtime.
 
Work Location: 

The home base for this position is Chinook Building located in Downtown Seattle, Chinook Building, 401 5th Ave., Suite 1300, Seattle. This position may  telecommute coming into the office as needed.   



Telecommuting
Some of the work associated with this position will be performed predominantly through teleworking with reporting to office location and to meetings as needed. Employees will have access to shared workspaces at various King County facilities. Employees must reside in Washington state and within a reasonable distance to their King County worksite to respond to workplace reporting requirements.
 
Employees will be provided with a County issued laptop and must maintain a workspace with an internet connection (access may be supplemented in some situations) where they can reliably perform work and remain available and responsive during scheduled work hours. Please note that when an employee conducts work that is likely to bring them in contact with another individual, safety precautions are required, including the wearing of masks in some situations. King County is doing its part to reduce the spread of COVID-19 and remains committed to reducing our carbon footprint.
   
King County has a robust collection of tools and resources to support working remotely. The individual selected for this opportunity will be joining an innovative and progressive team that is redefining how we work as we transition to the department's hybrid environment.  

Union Affiliation:
This position is not represented by a labor union.

Contact:
 If you have questions regarding the recruitment process, please contact Debbie Baker, HR Analyst, at debbaker@kingcounty.gov or 206-263-4053. 

King County offers a highly-competitive compensation and benefits package designed to meet the diverse needs of our employees and support our employees' health and well-being.  Eligible positions receive the following benefits and have access to the following programs:

  • Medical, dental, and vision coverage: King County pays 100% of the premiums for eligible employees and family members
  • Life and disability insurance: employees are provided basic coverage and given the opportunity to purchase additional insurance for both the employee and eligible dependents
  • Retirement: King County employees are eligible to participate in a pension plan through the Washington State Department of Retirement Systems and a 457(b) deferred-compensation plan
  • Transportation program and ORCA transit pass
  • 10 paid holidays each year (plus 2 personal holidays)
  • Generous vacation and paid sick leave
  • Paid parental leave, family and medical leaves, and volunteer leave
  • Flexible Spending Account
  • Wellness programs
  • Onsite gyms and activity centers
  • Employee giving program
  • Employee assistance programs
  • Flexible schedules and telecommuting options, depending on position
  • Training and career development programs
For additional information about employee benefits please visit our Benefits, Payroll, and Retirement Page.

This is a general description of the benefits offered to eligible King County employees, and every effort has been made to ensure its accuracy.  If any information on this document conflicts with the provisions of a collective bargaining agreement (CBA), the CBA prevails.  Also, in the event of any incorrect information in this document, applicable laws, policies, rules, CBAs, or official plan documents will prevail.
 
NOTE:  Benefits for Term Limited Temporary (TLT) or Short Term Temporary (STT) positions, including leave eligibility and/or participation in the pension plan through the Washington State Department of Retirement Systems, will vary based upon the terms and details of the position. Short Term Temporary positions are not eligible for an ORCA transit pass.
 
For inquiries about the specifics of this position, please contact the recruiter identified on this job posting.

01
Do you have advanced knowledge and experience creating, developing or administrating in a Microsoft 365 environment that includes experience in SharePoint, Teams, and with other Office applications?
  • Yes
  • No
02
If yes, please describe your knowledge, certifications, and previous experience creating and supporting workspaces in Microsoft SharePoint and/or Teams. Please describe a work product you created in detail.
03
This position will assist with the migration of Microsoft Office O365 into its new environment. This is a huge shift from the way we navigate in our current technical environment.? This role will provide elbow support and training to employee's and teams. Do you have experience training individuals or in a group setting?
  • Yes
  • No
04
If yes, please describe a time when you had to teach individuals or teams with different learning styles, cultural backgrounds and experiences, about technical systems, and what strategies you use to ensure comprehension.
05
Describe a time you had to organize and implement a work process. What steps did you take to ensure it was successful?
06
4. King County, Public Health and the Prevention Division have declared racism a public health crisis. This position supports technology across the Division. How does your professional experience and your connection to the lived experience of people of color prepare you to support this response?
07
Are you applying to this position as an eligible current or previous King County Employee Priority Placement Program Participant? Is this position the same or lower percentage of full-time when compared to the position held at the point of the notification of layoff? Do you possess the skills and abilities to qualify for this position?
  • Yes, I was given a layoff notice from my role at King County and I am within two years of the effective date of my layoff. Additionally, the position I was laid off from was the same or a higher percentage of FT status when compared to this one.
  • No.
08
If you answered yes to the question above and you are applying for this position as a Priority Placement Participant, to be considered, you must provide the following three pieces of information in the space provided: 1. The title you held when you received your layoff notice 2. The department you worked in 3. The effective date of your layoff

Required Question