Functional Analyst III (FAIII)
- Summary
**This twelve-month Special Duty Assignment opportunity is open to current career service Metro Transit employees only. All other applicants will automatically be screened out in the application review process.**
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Come join the Technical Services Team (also called the Data Management or DM Team) in the Fleet Support Section of the Vehicle Maintenance Division! This fast-paced and collaborative team serves as the link between the technical side of systems support and the end-user experience. The DM Team supports the 800+ Vehicle Maintenance employees with system application troubleshooting and support to ensure the smooth operation of buses and bases.
Support tasks include leading training for end-users, system process improvement, report writing, pick and shake-up coordination, technical troubleshooting, application upgrade and lifecycle management, and technology project management. No two days are alike in this fast-paced environment that combines the skills of a data analyst and a project manager!
About Metro Transit Vehicle Maintenance
The Mission of Vehicle Maintenance is to provide customers safe, dependable, clean transportation in a timely, cost effective, environmentally sensitive manner, with a work force that values teamwork, communication, and diversity. The Vehicle Maintenance Division relies heavily on the Technical Services Team to make data-driven decision.
Teleworking Requirement
The work associated with this position will be performed predominantly by teleworking, complemented with onsite work and meetings as needed. Employees will have access to shared workspaces at various King County facilities. Employees must reside in Washington state and within a reasonable distance to their King County worksite to respond to workplace reporting requirements.
Employees will be provided with a County issued laptop and must maintain a workspace with an internet connection (access may be supplemented in some situations) where they can reliably perform work and remain available and responsive during scheduled work hours. Please note that when an employee conducts work that is likely to bring them in contact with another individual, safety precautions are required, including the wearing of masks in some situations. King County is doing its part to reduce the spread of COVID-19 and remains committed to reducing our carbon footprint.
King County has a robust collection of tools and resources to support working remotely. The individual selected for this opportunity will be joining an innovative and progressive team that is redefining how we work as we transition to the department's hybrid environment.- Job Duties
Applying equity and social justice principles is a daily responsibility and a foundational expectation for all King County employees. In this role you will apply equity and social justice principles that exemplify shared values, behaviors, and practices to all aspects of the work. As the Functional Analyst III (FAIII), you will:
- Implement, support, and maintain the M5 (fleet maintenance) application, reporting tools, including BI Launchpad, Vehicle Dispatch, interfaces with external systems, the Vehicle Maintenance inventory application, and the pick application.
- Support over 800 end-users using these applications and other County software, including SharePoint and PeopleSoft.
- Monitor system functionality. Troubleshoot, track, resolve, and document significant system problems and issues requiring advanced technical expertise.
- Design and test systems. Develop and test data models, application modifications, reports, and other related application functions. Analyze and test proposed system interfaces, enhancements, and upgrades prior to implementation. Develop acceptance criteria.
- Prepare system documentation and maintain knowledge base as system changes occur.
- Draft business cases, complex technical analysis and flow documentation, working closely with IT staff when needed.
- Develop complex reports, including financial, labor, maintenance repair, and inventory reports, using a variety of reporting tools, including Crystal Reports, Oracle/EBS, and business management software such as Business Objects and SharePoint.
- Serve as a project lead for Vehicle Maintenance on various assigned systems or initiatives.
- Support Base staff with process improvement projects.
- Develop requirements, design curriculum, and provide training to technical and non-technical staff with a varied level of skills.
- Develop requirements for replacement systems.
- Serve on the on-call rotation in a 24/7 system support role approximately 9 weeks per year.
- Additional duties as assigned.
- Experience, Qualifications, Knowledge, Skills
MINIMUM QUALIFICATIONS:
Successful candidates must possess an advance knowledge of information systems, processes, techniques, and technology principles.
Additional required qualifications include:- Two or more years of education and/or experience providing end-user support and technical problem-solving resolution.
- Experience with large fleet management or mechanical repair and maintenance applications.
- Experience presenting or training in front of a group of people or in a classroom setting.
- Knowledge and experience using reporting tools against a relational database.
- Ability to analyze large amounts of data.
- Customer service skills that included follow-up, discretion, patience, etiquette, communication, and professionalism.
- Ability to maintain confidentiality of sensitive information.
- Ability to deal with others with tact, diplomacy, and courtesy.
- Ability to function independently, work with team members, and maintain effective team relationships.
- Skill in working effectively and cooperatively with a variety of individuals from diverse backgrounds.
- Skill in verbal and written communication with the ability to adapt communication style to the needs of the audience.
- Demonstrated personal integrity, reliability, and dependability.
- Bachelor Degree in a computer-related field and two years of increasingly responsible experience in a similar technical position.
- Knowledge and experience using Crystal Reports, Oracle/EBS, Business Intelligence tools such as Power BI or Tableau, BI Publisher, PeopleSoft, SharePoint and Salesforce.
- Experience with inventory and financial systems.
- Experience managing projects.
- High level of initiative, self-starter, desire to improve processes.
- Strong organizational skills - key to managing several responsibilities and communicating with many users, customers, and colleagues.
- Ability and willingness to be available by phone to provide end-user support on a rotational 24/7 basis.
- Ability and willingness to work on alternative schedules including swing and graveyard shifts on occasion, at Vehicle Maintenance locations throughout King County.
- A valid Washington State Driver License and acceptable driving record.
- Supplemental Information
Who May Apply
This twelve-month Special Duty Assignment opportunity is open to current career service Metro Transit employees only.
Application and Selection Process
An online employment application, a cover letter, and completion of the supplemental questionnaire is required. Your completed application must show all jobs in the last 10 years if you have 10 years of employment. (If you have less than ten years of employment history, list information for all years you have.) It is highly recommended that you also include an entry for every relevant job you have had before then, with correct dates and complete description of duties and reasons for leaving.
Application packages will be screened for completeness, competitiveness, and written communication skills. The most competitive candidates may be invited to participate in a testing process and one or more panel interviews.Vacancy Information
This recruitment will be used to fill one twelve-month Special Duty Assignment position.Work Schedule
This position is exempt from the provisions of the Fair Labor Standards Act and is not overtime eligible. Normal work hours (start and end time) vary between 6:00am and 6:00pm, Monday through Friday. Assignments occasionally involve end-user support at Vehicle Maintenance locations on swing or graveyard shifts, as well as participate in a 24/7 on-call rotation with team members.
Union Representation
Positions in this classification are represented by Professional and Technical, Local 17.
Classification Code
7304300For more information regarding this recruitment, please contact:
Robin St. James (she/her)
Human Resources Talent Advisor
Robin.StJames@kingcounty.gov
Forbes recently named King County one of Washington State's best employers.Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play.
Guided by our "True North", we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles- we are one team; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans.Covid-19 Vaccination Requirement
King County employees are required to be fully vaccinated against COVID-19. If hired, you will be required to submit proof of vaccination as a condition of employment. People are considered fully vaccinated two weeks after their second dose in a two-dose series or two weeks after a single-dose vaccine. Employees may make requests for a reasonable accommodation based on a medical disability or for sincerely held religious beliefs. Philosophical, political, scientific, or sociological objections to vaccination will not be considered for an exemption or accommodation. This directive applies to employees in the Executive branch*, the Assessor’s Office, Elections, the King County Sheriff’s Office, and the Executive Office.
King County is an Equal Employment Opportunity (EEO) Employer
No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation, and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.
If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application process, or if you have questions please contact Robin St. James via email at Robin.StJames@kingcounty.gov.
King County offers a highly-competitive compensation and benefits package designed to meet the diverse needs of our employees and support our employees' health and well-being. Eligible positions receive the following benefits and have access to the following programs:
- Medical, dental, and vision coverage: King County pays 100% of the premiums for eligible employees and family members
- Life and disability insurance: employees are provided basic coverage and given the opportunity to purchase additional insurance for both the employee and eligible dependents
- Retirement: King County employees are eligible to participate in a pension plan through the Washington State Department of Retirement Systems and a 457(b) deferred-compensation plan
- Transportation program and ORCA transit pass
- 10 paid holidays each year (plus 2 personal holidays)
- Generous vacation and paid sick leave
- Paid parental leave, family and medical leaves, and volunteer leave
- Flexible Spending Account
- Wellness programs
- Onsite gyms and activity centers
- Employee giving program
- Employee assistance programs
- Flexible schedules and telecommuting options, depending on position
- Training and career development programs
This is a general description of the benefits offered to eligible King County employees, and every effort has been made to ensure its accuracy. If any information on this document conflicts with the provisions of a collective bargaining agreement (CBA), the CBA prevails. Also, in the event of any incorrect information in this document, applicable laws, policies, rules, CBAs, or official plan documents will prevail.
NOTE: Benefits for Term Limited Temporary (TLT) or Short Term Temporary (STT) positions, including leave eligibility and/or participation in the pension plan through the Washington State Department of Retirement Systems, will vary based upon the terms and details of the position. Short Term Temporary positions are not eligible for an ORCA transit pass.
For inquiries about the specifics of this position, please contact the recruiter identified on this job posting.
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01This SDA opportunity is open to current career service Metro Transit employees only. List your current Metro Transit supervisor's name and you PeopleSoft ID number.02Please describe the applications for which you provided support. Note which job(s) the experience was gained in and approximately what percentage of time you spent doing these duties. If you do not have this experience, reply "N/A".03Please describe the reporting tools and types of data sources you have used. Note which job(s) the experience was gained in and approximately what percentage of time you spent doing these duties. If you do not have this experience, reply "N/A".04Describe your experience performing technical problem resolution for system users. Be detailed, describing your trouble-shooting process, and how you have communicated effectively with a non-technical end-user. If you do not have this experience, type "N/A".05How many years of experience do you have providing end-user support and technical problem resolution?
- Two or more years
- More than one, but less than two years
- Some experience, but less than one year
- No experience
06Which, if any, of the desirable skills do you possess? Please check all that apply. I have knowledge and experience:- Power BI
- BI Publisher
- Crystal Reports
- Oracle/EBS
- PeopleSoft
- SharePoint
- Salesforce
- Inventory and financial systems
- Managing projects
- Adapting communication style to the needs of the audience
- I do not possess any of the additional desirable skills, but am ready to learn
07Are you able and willing to be available by phone to provide end-user support on a rotational 24/7 basis?- Yes
- No
08Are you able and willing to work on alternative schedules, including swing and graveyard shifts, on occasion, at Vehicle Maintenance locations around King County?- Yes
- No
09Do you currently possess a valid Driver License? (Note: if your license was issued by any state other than Washington, you will need to convert it prior to receiving a formal offer for this position.)- Yes
- No
10Have you been terminated, or have you resigned in lieu of termination, from any position in the last ten years? (This does not include layoff.)- Yes
- No
11If you answered yes to the previous question, provide the name of the employer(s) and a complete explanation of the reason for termination. If not, answer "N/A". (Noting, "will explain in interview" is NOT a valid response and could result in your application not being considered.)12As a reminder, a cover is required as part of your application package for this position. If you haven't attached a cover letter yet, you are able to go back and attach it. Can you confirm you've attached your cover letter?- Yes
- No
13If you have a disability as defined by the Americans with Disabilities Act, will you need accommodation in the testing process? If you check the "Yes" box, the human resource staff person coordinating this recruitment will contact you asking for additional information. This confidential information is solicited for the purposes of providing reasonable accommodation only.- Yes
- No
Required Question