Health Program Assistant I

King County   Seattle, WA   Full-time     Health Care Provider
Posted on September 13, 2022
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King County Medical Examiner's Office is looking for 1 Health Program Assistant (HPA) to join their team.

  • 1 Special Duty/Term Limited Temporary Position - Anticipated to last 1 year. 
The responsibilities of the HPA position in the Medical Examiner's Office include performing clerical duties that are specialized and/or technical in nature. The work involves independent judgment of complex and/or sensitive information. Duties include answering and triaging multiple phone lines in a sensitive/medical environment, filing, using complex case management software, researching specialized or technical information, and providing program-specific information to internal and external customers. This position performs duties under the direction of the Medical Examiner's Office Deputy Chief Administrator.
Public Health- Seattle & King County values diverse perspectives and life experiences. The Department encourages people of all backgrounds to apply, including people of color, immigrants, refugees, women, LGBTQ, people with disabilities, and veterans.

As the only jurisdiction in the world named after Dr. Martin Luther King, Jr., one of the most influential civil rights leaders in our nation's history, King County is a vibrant international community with residents that represent countries from around the world. It is a region with increasing diversity that cherishes the traditions of many cultures.
We have a deep commitment to equity and social justice and advancing practices, strategies, and policies that promote fairness, justice, and opportunity for all – in our workplaces and our communities. With this commitment, King County has adopted a pro-equity agenda to advance regional change and ensure that residents from vulnerable communities are incorporated into our emergency planning and public outreach efforts.
  To learn more, please visit 

Job Duties

  • Process requests for disposition review through the Disposition Authorization (DA) Program submitted electronically and via fax.
  • Perform customer service duties electronically or in person to funeral directors and grieving families.
  • Answer multiple phone lines assisting funeral homes and grieving families.
  • Monitor shared email account, screen all incoming requests, and provide timely updates for various MEO services
  • Review information from funeral directors and medical certifiers, performing data entry on requests generating an official record for review
  • Coordinate the Disposition Review approval process involving forensic pathologists and Death Investigators 
  • Provide official disposition approval to funeral homes prior to death certificate filing
  • Review daily requests to ensure appropriate billing, and scan all daily disposition requests for proper retention
  • Maintain retention schedule for disposition authorization program, disposing of records consistent with the King County retention policy
  • Answer telephone calls to the designated administration lines and respond or refer calls appropriately
  • Provide in-person assistance to funeral homes, family members, law enforcement personnel, and others arriving at the reception window
  • Interpret state statutes and King County policies regarding releasing public and confidential Medical Examiner records
  • Perform administrative duties such as copying, scanning, and filing records containing protected medical health information.
  • Perform administrative case management duties utilizing specific software to enter test results, close cases, and process internal paperwork 
  • Provide assistance in preparing death certificates using the statewide Electronic Death Registration System (EDRS), including preparing of formal affidavits for correction
  • Provide support releasing personal effects and evidence to funeral agencies or family members dealing with grief
  • Other duties as assigned

Experience, Qualifications, Knowledge, Skills

  • Ability to communicate effectively orally and in writing; establish and maintain effective working relationships with a diverse range of staff, community partners, and the general public; handle difficult interpersonal interactions with discretion and diplomacy; and work both independently and as a member of a team.
  • Ability to update and maintain program databases and logs; accurately enter and track data; and generate reports.
  • Ability to work in a Windows environment and use Microsoft products to complete assigned tasks, including: Word for word processing, Excel for spreadsheet creation, maintenance, and reports; and Outlook to communicate with clients and staff.
  • Ability to prepare for meetings which include setting up PowerPoint presentations, virtual meetings via Teams and conference phone lines, copying and preparing packets for meetings.
  • Maintain and update various lists, records, and files using Access, Excel, and other databases assuring data is retrievable and properly archived.
  • Demonstrated ability in prioritizing workload and adapting to changes in work load demand
  • Possesses initiative and accountability skills for work product and service of sensitive matters
  • Operate standard office equipment including personal computer, telephone, fax machine, label maker, printers, and scanners. Responsible for coordinating maintenance of community office equipment and coordinating the removal of surplus items.
  • Ensure sensitive and confidential information is kept private and secure; adhere to department policies and procedures.
  • Ability to lift 25 pounds

Supplemental Information

Forbes recently named King County as one of Washington State's best employers. 

Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play. 

Guided by our "True North", we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles--we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans.

King County is an Equal Employment Opportunity (EEO) Employer
No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.

(New) Covid-19 Vaccination Requirement 
As of October 18, 2021, most* King County employees are required to be fully vaccinated against COVID-19.  If hired, you will be required to submit proof of vaccination by October 18th.   People are considered fully vaccinated two weeks after their second dose in a two-dose series or two weeks after a single-dose vaccine.  Employees may make requests for a reasonable accommodation based on a medical disability or for sincerely held religious beliefs.  Philosophical, political, scientific, or sociological objections to vaccination will not be considered for an exemption or accommodation.
This directive applies to employees in the Executive branch*, the Assessor’s Office, Elections, the King County Sheriff’s Office, and the Executive Office.  

To Apply
If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions please contact your recruiter listed on this job announcement.

Who May Apply
This position is open to all qualified candidates. We are currently recruiting for:
 1 full time Special Duty Assignment or Term Limited Temporary Position

Term-Limited Temporary positions are "at-will" positions but are eligible for benefits. This TLT is currently anticipated to last for one (1) year. However, funding sources for this work remain uncertain and dependent upon decisions actively being made at both the federal and local levels. As a result, the end date of this position may be adjusted based on those decisions. The County and the Department continue to work to secure long term funding sources.  
The TLT vacancy can also be filled as a Special Duty opportunity:

For Special Duty Assignment interest, you must be a Career Service, Career Service Exempt or other regular (non-temporary) employees in King County who have completed their initial County probation and are applying to a higher job classification. You must have supervisor approval prior to taking a Special Duty Assignment.

Work Schedule
This position has a regular schedule of Monday through Friday, 8:30 a.m. to 5:00 p.m. and may be required to work outside of these hours. At Seattle/King County Public Health we strive to be accessible to those we serve. This position may require flexibility to accommodate different work schedules and work locations
Work Location: 

This position will primarily work at the Medical Examiner's Office at the Harborview Campus. As needed, the position may be deployed to other Public Health Centers and sites throughout King County.

Application Process: 
The following items are required to be considered for this vacancy:
  • An electronic application through or (use the "Apply" link) including work history and position duties.
  • Responses to supplemental questions.
Your application may be rejected as incomplete if you do not include the relevant information in the application. Cover letters and/or resumes are not accepted in lieu of a completed application. Applications and/or Supplemental Questionnaires that state "see my resume" or "see my personnel file" are considered incomplete and will not be accepted.
  • The selection process may include but is not limited to: evaluation of application materials and supplemental questions, interviewing, and testing. For more information on our selection process, please refer to
  • Regular and reliable attendance, effective communication skills, and development of effective working relationships are requirements of all Public Health positions.
  • Staff may be required to play an active role in the event of a public health emergency, which may include changes in responsibilities, work location, and working hours.
Necessary Special Requirements
  • The selected candidate will be required to submit to a thorough background investigation.
  • The selected candidate will be required to pass a pre-employment physical
  • Employees are required to protect the privacy and security of protected health information as defined in State and Federal Law.
  • Employees are required to adhere to OSHA/WISHA guidelines including but not limited to completing required training on time.
  • KCMEO staff are considered Mission Critical employees, and our office continues to operate at full capacity in inclement weather, public health emergencies, etc.
    These positions are not eligible for remote work.

Union Affiliation:
This position is represented by WSCCE L1652 - Medical Examiner

Contact: If you have questions regarding the recruitment process, please contact Ma-Eyongerie Frambo, HR Supervisor, or 206-263-8357.   

King County offers a highly-competitive compensation and benefits package designed to meet the diverse needs of our employees and support our employees' health and well-being.  Eligible positions receive the following benefits and have access to the following programs:

  • Medical, dental, and vision coverage: King County pays 100% of the premiums for eligible employees and family members
  • Life and disability insurance: employees are provided basic coverage and given the opportunity to purchase additional insurance for both the employee and eligible dependents
  • Retirement: King County employees are eligible to participate in a pension plan through the Washington State Department of Retirement Systems and a 457(b) deferred-compensation plan
  • Transportation program and ORCA transit pass
  • 10 paid holidays each year (plus 2 personal holidays)
  • Generous vacation and paid sick leave
  • Paid parental leave, family and medical leaves, and volunteer leave
  • Flexible Spending Account
  • Wellness programs
  • Onsite gyms and activity centers
  • Employee giving program
  • Employee assistance programs
  • Flexible schedules and telecommuting options, depending on position
  • Training and career development programs
For additional information about employee benefits please visit our Benefits, Payroll, and Retirement Page.

This is a general description of the benefits offered to eligible King County employees, and every effort has been made to ensure its accuracy.  If any information on this document conflicts with the provisions of a collective bargaining agreement (CBA), the CBA prevails.  Also, in the event of any incorrect information in this document, applicable laws, policies, rules, CBAs, or official plan documents will prevail.
NOTE:  Benefits for Term Limited Temporary (TLT) or Short Term Temporary (STT) positions, including leave eligibility and/or participation in the pension plan through the Washington State Department of Retirement Systems, will vary based upon the terms and details of the position. Short Term Temporary positions are not eligible for an ORCA transit pass.
For inquiries about the specifics of this position, please contact the recruiter identified on this job posting.

Do you have experience providing customer service by phone and/or in person for clients from a broad range of cultures or non-native English speaking?
  • Yes
  • No
If yes, please describe the customer service you provided, including the setting, level of demand, and whether and the level of sensitivity of the information shared. Also share how you determined which questions to answer, and which to refer to another person in the office.
Do you have experience working in a fast-paced, customer service-related environment?
  • Yes
  • No
If yes, explain where you gained that experience and how you worked with customers. If you answered no please put n/a.
The King County Medical Examiner's Office uses a specific case management software system modified for use in our office. Have you ever used case management software?
  • Yes
  • No
If you answered yes to the previous question, please list the specific type, and what you have used it for. If you have used programs for Coroners and/or Medical Examiners offices, please note which one(s). If you answered no, please put n/a.
The person in this role will routinely release property to funeral homes at the same times as decedents are released to them. As a result, the person in with position will be in the same room as decedents. Do you feel comfortable with that?
  • Yes
  • No
If you answered yes to the previous question, please tell us how you have or will personally process being in the presence of decedents. If you answered no, please put n/a.
Do you have experience organizing files and processing confidential medical record requests and/or interpreting applicable state statutes for other document requests?
  • Yes
  • No
If you answered yes, explain where you gained the experience and what records coordination you are familiar with. If you answered no, please put n/a.
Do you have experience leading a team, developing program materials, or coordinating and tracking tasks?
  • Yes
  • No
If you answered yes, explain where you gained the experience and what leadership, program development, and/or coordination you've done? If no, please put n/a.
Are you applying to this position as an eligible current or previous King County Employee Priority Placement Program Participant? Is this position the same or lower percentage of full-time when compared to the position held at the point of the notification of layoff? Do you possess the skills and abilities to qualify for this position?
  • Yes, I was given a layoff notice from my role at King County and I am within two years of the effective date of my layoff. Additionally, the position I was laid off from was the same or a higher percentage of FT status when compared to this one.
  • No.
If you answered yes to the question above and you are applying for this position as a Priority Placement Participant, to be considered, you must provide the following three pieces of information in the space provided: 1. The title you held when you received your layoff notice 2. The department you worked in 3. The effective date of your layoff

Required Question