Health Program Assistant II

King County   Seattle, WA   Full-time     Health Care Provider
Posted on November 23, 2021
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Summary

King County Medical Examiner's Office is looking for a Health Program Assistant (HPA) to join their team. The responsibilities of the HPA position in the Medical Examiner's Office include performing clerical duties that are specialized and/or technical in nature. The work involves independent judgment of complex and/or sensitive information. Duties include answering and triaging multiple phone lines in a sensitive/medical environment, filing, using complex case management software, researching specialized or technical information, and providing program-specific information to internal and external customers. This position performs duties under the direction of the Medical Examiner's Office Deputy Chief Administrator

Public Health- Seattle & King County values diverse perspectives and life experiences. The Department encourages people of all backgrounds to apply, including people of color, immigrants, refugees, women, LGBTQ, people with disabilities, and veterans.


COMMITMENT TO EQUITY AND SOCIAL JUSTICE: 
As the only jurisdiction in the world named after Dr. Martin Luther King, Jr., one of the most influential civil rights leaders in our nation's history, King County is a vibrant international community with residents that represent countries from around the world. It is a region with increasing diversity that cherishes the traditions of many cultures.
 
We have a deep commitment to equity and social justice and advancing practices, strategies, and policies that promote fairness, justice, and opportunity for all – in our workplaces and our communities. With this commitment, King County has adopted a pro-equity agenda to advance regional change and ensure that residents from vulnerable communities are incorporated into our emergency planning and public outreach efforts.
 
 To learn more, please visit http://www.kingcounty.gov/equity 

Job Duties

  • Oversee and monitor completion of daily tasks of the administration section
  • Assist Administrator in preparation of reports, committee materials, subpoena response and other communications with customers and stakeholders
  • Assist Administrator with quality assurance reviews
  • Develop and maintain program administration training materials, manuals, brochures and other documents, and assist with administration training of new employees
  • Answer multiple phone lines and route to the right sections of the office
  • Provide customer service to funeral agencies, law enforcement, attorneys, grieving families and other members of the public
  • Release property to funeral agencies, family members, or other designated agencies
  • Create and coordinate death certificate entries for pathologists into the Washington Electronic Death Registration System (EDRS), and process EDRS internal worksheets into the KCMEO CME case management system
  • Update cause-of-death and demographic information in EDRS and CME as needed
  • Create transcription folders, close cases, create affidavits for correction and other case administration duties
  • Approve and fulfill report requests including verification of forms, tracking of pending requests, and compiling and sending out reports
  • Monitor a shared email box for administration and respond to inquiries, report requests, subpoenas, contract case paperwork and other communication
  • Track and process contract case request forms and state anthropology services forms
  • Respond to subpoenas for case materials and coordinate subpoena fulfillment with KCMEO administrators, pathologists, and technicians
  • Coordinate oversight of medical examiner records, create medical case files, file case documents in the appropriate folder, file case folders, and coordinate with county archives as needed
  • Enter or oversee entry of toxicology results into the CME case management system
  • Coordinate DNA paternity requests and other biological sample requests
  • Assist with the Disposition Authorization program and provide oversight of program operations and quality assurance reviews
  • Maintain retention schedule for disposition authorization program records
  • Interpret state statutes and King County policies regarding releasing public and confidential Medical Examiner records
  • Perform administrative duties such as copying, scanning, and filing records containing protected medical health information.
  • Perform administrative case management duties utilizing specific software to enter test results, close cases, and process internal paperwork 
  • Other duties as assigned

Experience, Qualifications, Knowledge, Skills

  • Knowledge of local and sate regulations applicable to medical examiner and coroners, and knowledge applicable laws and regulations releasing medical records 
  • Ability to oversee program operations, monitor task completion, and lead team members
  • Strong organizational skills, interviewing skills, task prioritization, and ability to meet deadlines
  • Knowledge of basic accounting skills, ability to generate invoices and track fees
  • Ability to communicate effectively orally and in writing; establish and maintain effective working relationships with a diverse range of staff, community partners, and the general public; handle difficult interpersonal interactions with discretion and diplomacy; and work both independently and as a member of a team.
  • Ability to update and maintain program databases and logs; accurately enter and track data; and generate reports.
  • Ability to work in a Windows environment and use Microsoft Office software, including Word, Excel, Powerpoint, Outlook and Teams. 
  • Demonstrated ability in prioritizing workload and adapting to changes in workload demand
  • Possesses initiative and accountability skills for work product and service of sensitive matters
  • Operate standard office equipment including personal computer, telephone, fax machine, label maker, printers, and scanners. Responsible for coordinating maintenance of community office equipment and coordinating the removal of surplus items.
  • Ensure sensitive and confidential information is kept private and secure; adhere to department policies and procedures.
  • Ability to lift 25 pounds

Supplemental Information

Forbes recently named King County as one of Washington State's best employers.


Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play.


Guided by our "True North", we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles--we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans.


King County is an Equal Employment Opportunity (EEO) Employer

No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.


COVID-19 Vaccination Requirement
King County Executive Branch employees are required to be fully vaccinated against COVID-19. If you are the successful candidate for the position you applied for, the County will send you a conditional offer letter.
As a condition of employment, prior to a final offer of employment, you will be required to:
• submit proof of vaccination or
• have an approved request for medical or religious exemption and an approved accommodation. Philosophical, political, scientific, or sociological objections to vaccination will not be considered for an exemption or accommodation.
 
People are considered fully vaccinated against COVID-19 two weeks after receiving the final dose of a vaccination approved by the Center for Disease Control and Prevention (CDC).
 
The Executive Branch includes employees in the Executive branch, the Assessor’s Office, Elections, the King County Sheriff’s Office, and the Executive Office. King County is an Equal Employment Opportunity (EEO) Employer.


TO APPLY

If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions please contact your recruiter listed on this job announcement.


WHO MAY APPLY:
This position is open to all qualified candidates. We are currently recruiting for 1 Career Service position  Current King County Career Service and Term-Limited Temporary Employees will be given additional consideration in hiring. 

WORK SCHEDULE: This position has a regular schedule of Monday through Friday, 8:30 a.m. to 5:00 p.m. and may be required to work outside of these hours. At Seattle/King County Public Health we strive to be accessible to those we serve. This position may require flexibility to accommodate different work schedules and work locations.

WORK LOCATION: This position will primarily work at the Medical Examiner's Office at the Harborview Campus. As needed, the position may be deployed to other Public Health Centers and sites throughout King County.

Application Process: The following completed items are required to be considered for this vacancy: 
  • NEOGOV/Government Jobs on-line or paper application
  • Supplemental Questions with complete, thorough answers. Answers that say "see resume" will be considered incomplete.
Your application may be rejected as incomplete if you do not include the standard information in the application. If you reference "see resume" on your application it will be considered incomplete. You must completely fill out the application with your relevant education and work experience. The selection process may include but is not limited to: evaluation of application materials and supplemental questions, interviewing, and testing. For more information on our selection process, please refer to www.kingcounty.gov/depts/health/jobs/hiring
 
Contact: For more information about the application process, please contact Debbie Baker debbaker@kingcounty.gov or 206-263-4053.

KCMEO staff are considered Mission Critical employees, and our office continues to operate at full capacity in inclement weather, public health emergencies, etc.
These positions are not eligible for remote work.
Staff may be required to play an active role in the event of a public health emergency, which may include changes in responsibilities and working hours.
 
  • The selected candidate will be required to pass a background investigation.
  • Employees are required to protect the privacy and security of protected health information as defined in State and Federal Law.
  • Employees are required to adhere to OSHA/WISHA guidelines including but not limited to completing their mandatory trainings on time.
 
 Union Affiliation:
 This position is represented by WSCCCE L1652- Medical Examiner
 

King County offers a highly-competitive compensation and benefits package designed to meet the diverse needs of our employees and support our employees' health and well-being.  Eligible positions receive the following benefits and have access to the following programs:

  • Medical, dental, and vision coverage: King County pays 100% of the premiums for eligible employees and family members
  • Life and disability insurance: employees are provided basic coverage and given the opportunity to purchase additional insurance for both the employee and eligible dependents
  • Retirement: King County employees are eligible to participate in a pension plan through the Washington State Department of Retirement Systems and a 457(b) deferred-compensation plan
  • Transportation program and ORCA transit pass
  • 10 paid holidays each year (plus 2 personal holidays)
  • Generous vacation and paid sick leave
  • Paid parental leave, family and medical leaves, and volunteer leave
  • Flexible Spending Account
  • Wellness programs
  • Onsite gyms and activity centers
  • Employee giving program
  • Employee assistance programs
  • Flexible schedules and telecommuting options, depending on position
  • Training and career development programs
For additional information about employee benefits please visit our Benefits, Payroll, and Retirement Page.

This is a general description of the benefits offered to eligible King County employees, and every effort has been made to ensure its accuracy.  If any information on this document conflicts with the provisions of a collective bargaining agreement (CBA), the CBA prevails.  Also, in the event of any incorrect information in this document, applicable laws, policies, rules, CBAs, or official plan documents will prevail.
 
NOTE:  Benefits for Term Limited Temporary (TLT) or Short Term Temporary (STT) positions, including leave eligibility and/or participation in the pension plan through the Washington State Department of Retirement Systems, will vary based upon the terms and details of the position. Short Term Temporary positions are not eligible for an ORCA transit pass.
 
For inquiries about the specifics of this position, please contact the recruiter identified on this job posting.

01
Do you have experience providing customer service by phone and/or in person for clients from a broad range of cultures or non-native English speaking?
  • Yes
  • No
02
If yes, please describe the customer service you provided, including the setting, level of demand, and whether and the level of sensitivity of the information shared. Also share how you determined which questions to answer, and which to refer to another person in the office. If you answered no please put N/A.
03
Do you have experience working in a fast-paced, customer service-related environment?
  • Yes
  • No
04
If yes, explain where you gained that experience and how you worked with customers. If you answered no, please put n/a.
05
The King County Medical Examiner's Office uses a specific case management software system modified for use in our office. Have you ever used case management software?
  • Yes
  • No
06
If yes, please list the specific type, and what you have used it for. If you have used programs for Coroners and/or Medical Examiners offices, please note which one(s). If no put n/a.
07
The person in this role will routinely release property to funeral homes at the same times as decedents are released to them. As a result, the person in with position will be in the same room as decedents. Do you feel comfortable with that?
  • Yes
  • No
08
If yes, please tell us how you have or will personally process being in the presence of decedents. If no, please put n/a.
09
Do you have experience organizing files and processing confidential medical record requests and/or interpreting applicable state statutes for other document requests?
  • Yes
  • No
10
If yes, explain where you gained the experience and what records coordination you are familiar with. If no, please put n/a.
11
Do you have experience leading a team, developing program materials, or coordinating and tracking tasks?
  • Yes
  • No
12
If yes, explain where you gained the experience and what leadership, program development, and/or coordination you've done. If no, please put n/a.
13
Do you have experience creating and coordinating medical files for professional staff?
  • Yes
  • No
14
If yes, explain where you gained the experience and what type of files. If no, please put n/a.
15
Are you applying to this position as an eligible Current or Previous King County Employee Priority Placement Program Participant AND Is this position the same or lower percentage of full-time when compared to the position held at the point of the notification of layoff AND Do you possess the skills and abilities to qualify for this position?
  • Yes, I was given a layoff notice from my role at King County AND I am within two years of the effective date of my layoff. AND The position I was laid off from was the same or a higher percentage of FT status when compared to this one.
  • No.
16
If you answered yes to the question above and you are applying for this position as a Priority Placement Participant, to be considered, you must provide the following three pieces of information in the space provided: 1. The title you held when you received your layoff notice 2. The department you worked in 3. The effective date of your layoff

Required Question