Health Services Administrator I (Z3 : KC Personnel Guidelines)

King County   Seattle, WA   Full-time     Health Care Provider
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Posted on July 19, 2021

Public Health- Seattle & King County values diverse perspectives and life experiences. The Department encourages people of all backgrounds to apply, including people of color, immigrants, refugees, women, LGBTQ, people with disabilities, and veterans.

The Assessment, Policy Development, & Evaluation (APDE) section of Public Health | Seattle & King County is seeking a full time, Career Services, Operations Manager to join our team!

This vacancy will be posted as continuous until filled.  The first review of applications will be on August 03, 2021.  

Job Summary

The Operations Manager works closely with the Leadership Team to provide strategic and operational oversight for the combined sections that consists of: Assessment, Policy Development, & Evaluation (APDE), the Chronic Disease & Injury Prevention (CDIP), and Communities of Opportunity (COO). The Operations Manager reports directly to the Chief/Director.
This position is an internal-facing position that will support overall operations and management of the section with key responsibilities that include:
  • Guiding and supporting change management efforts. 
  • Driving quality improvement of internal processes and procedures. 
  • Implementing county, department, and section operational priorities.        
  • Actively helping to create and sustain a healthy and productive work environment.
  • Working to create an anti-racist system through the improvement of work processes and practices.
  • Supporting the professional development of staff; and acting as a representative of the chief/director and the sections on various county and departmental workgroups/committees.  
The ideal candidate will enjoy working with diverse individuals and teams; have strong interpersonal and communication skills; have strong planning, facilitation, and negotiation skills; bring creativity and savvy to finding solutions; is self-motivated; and is strong at multi-tasking.

Public Health’s Assessment, Policy Development, and Evaluation (APDE), Chronic Disease and Injury Prevention (CDIP), and Communities of Opportunity (COO) sections are jointly administered and managed.
The Assessment, Policy Development and Evaluation (APDE) unit is a nationally recognized leader in community health assessment, providing health assessment data and analysis to inform planning, programs, and policies; and conducting evaluations of regional and local efforts aimed at improving the health of King County residents.
Chronic Disease and Injury Prevention (CDIP) works with community partners, providers, and other stakeholders on the prevention of the leading causes of death and disability (i.e., healthy eating/active living, tobacco and youth marijuana prevention, and violence and injury prevention) to create conditions that promote equity and lead to healthier community conditions.  CDIP also provides programs to address breast, cervical and colon health, and supports the use of community health workers in addressing asthma and other health conditions.
Communities of Opportunity is a unique public/private/community-based partnership that aims to create greater racial, economic, and health equity that enables all people in King County to thrive and prosper by investing in place and culturally-based communities, policy and systems change, and learning communities.

Who May Apply:
This full-time  position is open to all qualified applicants.
Work Location:
Chinook Building, 401 5th Ave.  Seattle, WA 98104

The work associated with this position will be performed predominantly by teleworking; complemented with onsite work and meetings as needed. Employees will have access to shared workspaces at various King County facilities.)  Employees must reside in Washington state and within a reasonable distance to their King County worksite to respond to workplace reporting requirements.
Employees will be provided with a County issued laptop and must maintain a workspace with an internet connection (access may be supplemented in some situations) where they can reliably perform work and remain available and responsive during scheduled work hours. Please note that when an employee conducts work that is likely to bring them in contact with another individual, safety precautions are required, including the wearing of masks in some situations. King County is doing its part to reduce the spread of COVID-19 and remains committed to reducing our carbon footprint.
King County has a robust collection of tools and resourcesto support working remotely. The individual selected for this opportunity will be joining an innovative and progressive team that is redefining how we work as we transition to the department's hybrid environment.  

Work Schedule:

Initial Schedule may be Monday – Friday | 40 hours weekly | Schedule may be subject to change for organizational needs.

Job Duties

  • Provide operational leadership and support to ensure that programs can successfully meet their goals and objectives.
  • Lead and oversee change management and quality improvement processes within the sections.
  • Lead and/or participate in strategic processes to address County and Department operational priorities.
  • Provide guidance and direction in strategic and business planning, performance management, staff development, and employee engagement.
  • Provides guidance to staff at all levels in internal and external relations.
  • Oversee and supervise operations/program management staff.
  • Manage special projects.
  • Represent the Chief/Director and sections on various committees and workgroups as assigned.
  • Other duties as assigned.

Experience, Qualifications, Knowledge, Skills

  • Experience with managing programs that serve and work with diverse communities preferably in public health or a closely related field.
  • Managerial experience including hiring, staff supervision, program management, performance management, and change management.
  • Demonstrated ability to lead system and culture change within an organization.
  • Skilled in working effectively with diverse employees and in hierarchical systems.
  • Skilled in effective decision-making and team consensus building.
  • Excellent written and oral communication skills.
  • Experience with developing and managing work processes, ensuring deliverables, and communicating results.
  • Ability to create a climate in which people want to achieve their best; can motivate staff and teams; enables co-workers to grow and succeed through feedback, instruction, and encouragement.


 The most competitive candidates will possess:

  • Five years of progressive management experience in a large governmental or private organization, with a well-developed broad range of management skills.
  • Experience in overseeing programs that include elements of grant making, provision of technical support to communities, and capacity building in underserved communities.
  • Experience working with diverse group of staff ranging policy and program staff to data scientists.
Licensing/Certification Requirements

  • Washington State Driver’s License

Supplemental Information

Forbes recently named King County as one of Washington State's best employers. 

Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play. 

Guided by our "True North", we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles--we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans.

King County is an Equal Employment Opportunity (EEO) Employer

No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.

To Apply

If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions please contact your recruiter listed on this job announcement.

Application process:

Applications will be reviewed after the job posting closes. The following items are required to be considered for this vacancy:
  1. NEOGOV/Government Jobs on-line or paper application 
  2. Supplemental questionnaire responses
  3. Resume
  4. Please do not use "see resume" in your application or answers to supplemental questions as these will be considered incomplete.
  5. Please do not copy and paste your entire resume, or copy and paste your entire job history, as your answers to the supplemental questions as these will be considered incomplete. 
You may attach multiple documents if you wish:
  • Copy and paste one or more documents into the text resume section of the application.
  • Attach multiple documents/files in the resume attachment section.
Your application may be rejected as incomplete if you do not include the standard information in the application. Providing information only in a resume will not be considered a complete application.
Your application materials must validate your answers to the supplemental questions. If your answers cannot be validated, you will not proceed to the next steps of the process.
The selected candidate will be required to pass a thorough background investigation. In the event the job classification requires an exam; an offer of employment will be contingent on passing a pre-employment physical exam and must maintain security clearance.
Supplemental Information:
This selection process may include but is not limited to: evaluation of application materials and supplemental questions, testing and interviewing. For more information on our selection process, please refer to 
Public Health relies on office automation (Microsoft Office) and web-based enabled tools, therefore candidates must be proficient and comfortable with computer use to perform functions associated with on-going work.
Employees are required to adhere to OSHA/WISHA guidelines including but not limited to completing their mandatory trainings on time and obtaining required immunizations.
Regular and reliable attendance, effective communication skills, and development of effective working relationships are requirements of all Public Health positions.
Employees are required to protect the privacy and security of protected health information as defined in State and Federal Law.
Staff may be required to play an active role in the event of a public health emergency, which may include changes in responsibilities and working hours.
If you need a disability accommodation in the application or testing process, please call the contact number listed on the job announcement.
Applicants from this job posting may be used to fill temporary or other positions in this classification for a period of up to a year.
Union affiliation:


For more information about the application process please contact Mark Lacy at

King County offers a highly-competitive compensation and benefits package designed to meet the diverse needs of our employees and support our employees' health and well-being.  Eligible positions receive the following benefits and have access to the following programs:

  • Medical, dental, and vision coverage: King County pays 100% of the premiums for eligible employees and family members
  • Life and disability insurance: employees are provided basic coverage and given the opportunity to purchase additional insurance for both the employee and eligible dependents
  • Retirement: King County employees are eligible to participate in a pension plan through the Washington State Department of Retirement Systems and a 457(b) deferred-compensation plan
  • Transportation program and ORCA transit pass
  • 10 paid holidays each year (plus 2 personal holidays)
  • Generous vacation and paid sick leave
  • Paid parental leave, family and medical leaves, and volunteer leave
  • Flexible Spending Account
  • Wellness programs
  • Onsite gyms and activity centers
  • Employee giving program
  • Employee assistance programs
  • Flexible schedules and telecommuting options, depending on position
  • Training and career development programs
For additional information about employee benefits please visit our Benefits, Payroll, and Retirement Page.

This is a general description of the benefits offered to eligible King County employees, and every effort has been made to ensure its accuracy.  If any information on this document conflicts with the provisions of a collective bargaining agreement (CBA), the CBA prevails.  Also, in the event of any incorrect information in this document, applicable laws, policies, rules, CBAs, or official plan documents will prevail.
NOTE:  Benefits for Term Limited Temporary (TLT) or Short Term Temporary (STT) positions, including leave eligibility and/or participation in the pension plan through the Washington State Department of Retirement Systems, will vary based upon the terms and details of the position. Short Term Temporary positions are not eligible for an ORCA transit pass.
For inquiries about the specifics of this position, please contact the recruiter identified on this job posting.

Do you have minimum 3-5 years of full-time experience managing multiple lines of business with a staff of > 30 people?
  • Yes
  • No
If you answered yes to #1, please describe the organization(s) where this occurred and your specific experience(s). What were your primary responsibilities? How many staff (professional, non-professional) were involved? Please be specific. If you do not have this experience, please put N/A.
Have you been involved in implementing an organization-wide policy change (note, this could also be at a department or division level)?
  • Yes
  • No
If you answered yes to #3, please describe the type of change that was being implemented and your role as a change leader. If you do not have this experience, please type N/A.
Please write a statement that describes your experience related to diversity, inclusion, and equity, as well as your potential to contribute to the health department's mission and commitment toward health equity and becoming an anti-racist organization. If you do not have this experience, please put N/A.
Are you applying to this position as an eligible Current or Previous King County Employee Priority Placement Program Participant And Is this position the same or lower percentage of full-time when compared to the position held at the point of the notification of layoff AND Do you possess the skills and abilities to qualify for this position?
  • Yes, I was given a layoff notice from my role at King County AND I am within two years of the effective date of my layoff. AND The position I was laid off from was the same or a higher percentage of FT status when compared to this one.
  • No.
If you answered yes to the question above and you are applying for this position as a Priority Placement Participant, to be considered, you must provide the following three pieces of information in the space provided: 1. The title you held when you received your layoff notice 2. The department you worked in 3. The effective date of your layoff

Required Question