Healthcare Navigator II/Education Specialist (Homeless/LGBTA+)

King County   Seattle, WA   Full-time     Education
Posted on September 23, 2022
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We are seeking an Educator Consultant to enroll eligible King County residents into various benefit programs:  Apple Health, Qualified Health Plans, ORCA Lift, Basic Food, Energy Assistance programs, Breast Cervical Health Care Program, King County Adult Dental program and provide assistance on the Community Health Access Program (CHAP), phone line. This position will work at various Public Health Centers throughout King County and one day at the ORCA Lift Office in Seattle.  
You’ll provide outreach and enrollment assistance at Public Health Centers, health fairs, community events, school districts, with the unsheltered and LGBTQ+communities.  This position will also provide updates about our programs to community partners, community-based organizations, school districts, business community and other entities.  You’ll also assist in developing educational materials, handouts and training materials; work with the Program Managers and Education Consultants in reviewing the data for clients not enrolled in health insurance or ORCA Lift and work with them to develop an outreach plan and implementation of the plan into the community; and coordinate community outreach events and fairs.  
Evenings and weekend are mandatory for this position.  
Commitment To Equity And Social Justice: As the only county in the United States named after Martin Luther King Jr, one of the most influential civil rights leaders in our nations' history, King County is a vibrant community with residents that represent countries from around the world. It is a region with increasing diversity that cherishes the artistic and social traditions of many cultures. Together, we're changing the way government delivers service and winning national recognition as a model of excellence.
We continue to build on an enduring legacy of shared values of equity and social justice, employee engagement, innovative thinking, and continuous improvement. With this commitment, King County has adopted a pro-equity agenda aimed at advancing regional change and is developing the systems and standards necessary to achieve better outcomes for all of our residents, regardless of their race or income. All of these qualities make King County one of the nation's best places to live, work, and play.
This recruitment may be used to fill multiple vacancies for the next 6 months.

Job Duties

  • Educating King County residents about their eligibility for health insurance, ORCA Lift and other programs. 
  • Enrolling residents into Qualified Health Plans, explaining their coverage, tax credit options and following up for enrollments. 
  • Prior experience working with the unsheltered and LGBTQ+ communities.
  • Provide community-based presentations about Health Insurance, ORCA Lift, Basic Food, Energy Assistance and other programs. 
  • Provide brief health messages about accessing care benefits and preventive health care.
  • Working at a variety of Public Health and community sites
  • Participate in developing and reviewing the uninsured date in King County.  
  • Conducting outreach throughout King County at health fairs, libraries, King County jails, medical clinics, DSHS, schools and other community locations. 
  • Advocating and solving problems health care access issues in King County and working to resolve these issues with State agencies.  (10%)
  • Answer the Community Health Access Program (CHAP) phone line.  

Experience, Qualifications, Knowledge, Skills

  • Certified Navigator in Washington State
  • Prior experience conducing outreach for residents eligible for Apple Health or Qualified Health plans. 
  • Prior experience with enrolling clients into a Qualified Health Plan under the Affordable Care Act.
  • Excellent communication skills (oral and written).
  • Demonstrated problem-solving and trouble-shooting abilities 
  • Skilled in relating to and working with clients from various cultures, racial and social and economic status
  • Ability to work travel to various Public Health Centers. 
  • Awareness of immigration requirements for State-Federally sponsored programs
  • Ability to work to work well independently; work in team setting; use independent judgment;
  • Skilled in MS Word, Excel and Outlook
  • Ability to work flexible work schedule, which include evenings and weekends and drive own car (Some County vehicles are available)
  • Flexibility to work evenings and weekends
  • Bilingual in Spanish and English, in both oral and written communications.

Supplemental Information

Forbes recently named King County as one of Washington State's best employers.

Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play.

Guided by our "True North", we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles--we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans.

COVID-19 Vaccination Requirement

King County Executive Branch employees are required to be fully vaccinated against COVID-19. If you are the successful candidate for the position you applied for, the County will send you a conditional offer letter.

As a condition of employment, prior to a final offer of employment, you will be required to:

  • submit proof of vaccination, or
  • have an approved request for medical or religious exemption and an approved accommodation. Philosophical, political, scientific, or sociological objections to vaccination will not be considered for an exemption or accommodation.

People are considered fully vaccinated against COVID-19 two weeks after receiving the final dose of a vaccination approved by the Center for Disease Control and Prevention (CDC).

The Executive Branch includes employees in the Executive branch, the Assessor's Office, Elections, the King County Sheriff's Office, and the Executive Office.

King County is an Equal Employment Opportunity (EEO) Employer

No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.

To Apply

If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions please contact the recruiter listed on this job announcement.

Who May Apply: This Career Service position is open to all qualified applicants.

 Application Process: 
 The following items are required to be considered for this vacancy:
  • An electronic application through or (use the "Apply" link) including work history and position duties.
  • Responses to Supplemental Questions. Please do not copy and paste your resume or resume sections as responses to Supplemental Questions. Doing so will result in an incomplete application, unless the submitted information completely and directly answers the questions posed. 
Your application may be rejected as incomplete if you do not include the relevant information in the application. Cover letters and/or resumes are not accepted in lieu of a completed NeoGov application. Applications and/or Supplemental Questionnaires that state "see my resume" or "see my personnel file" are considered incomplete and will not be accepted.
  • The selection process may include but is not limited to: evaluation of application materials and supplemental questions, interviewing, and testing. For more information on our selection process, please refer to
  • Regular and reliable attendance, effective communication skills, and development of effective working relationships are requirements of all Public Health positions.
  • Staff may be required to play an active role in the event of a public health emergency, which may include changes in responsibilities, work location and working hours.
Necessary Special Requirements
  • The selected candidate will be required to pass a thorough background investigation.
  • Employees are required to protect the privacy and security of protected health information as defined in State and Federal Law.
  • Employees are required to adhere to OSHA/WISHA guidelines including but not limited to completing required training on time.
Work location: this position will be based out of the Chinook Building, but will be required to work at outreach events
Work schedule: The normal work schedule for this position is flexible, and generally Monday through Friday, 8:30am to 5:30pm; 40 hours per week. Evenings and weekends will be required to attend outreach events. This position is subject to the Fair Labor Standards Act and is overtime eligible.
Union affiliation:
This position is represented by the PROTEC17
For more information about the application process, please contact Catherine Fitzpatrick, HR Analyst at    

King County offers a highly-competitive compensation and benefits package designed to meet the diverse needs of our employees and support our employees' health and well-being.  Eligible positions receive the following benefits and have access to the following programs:

  • Medical, dental, and vision coverage: King County pays 100% of the premiums for eligible employees and family members
  • Life and disability insurance: employees are provided basic coverage and given the opportunity to purchase additional insurance for both the employee and eligible dependents
  • Retirement: King County employees are eligible to participate in a pension plan through the Washington State Department of Retirement Systems and a 457(b) deferred-compensation plan
  • Transportation program and ORCA transit pass
  • 10 paid holidays each year (plus 2 personal holidays)
  • Generous vacation and paid sick leave
  • Paid parental leave, family and medical leaves, and volunteer leave
  • Flexible Spending Account
  • Wellness programs
  • Onsite gyms and activity centers
  • Employee giving program
  • Employee assistance programs
  • Flexible schedules and telecommuting options, depending on position
  • Training and career development programs
For additional information about employee benefits please visit our Benefits, Payroll, and Retirement Page.

This is a general description of the benefits offered to eligible King County employees, and every effort has been made to ensure its accuracy.  If any information on this document conflicts with the provisions of a collective bargaining agreement (CBA), the CBA prevails.  Also, in the event of any incorrect information in this document, applicable laws, policies, rules, CBAs, or official plan documents will prevail.
NOTE:  Benefits for Term Limited Temporary (TLT) or Short Term Temporary (STT) positions, including leave eligibility and/or participation in the pension plan through the Washington State Department of Retirement Systems, will vary based upon the terms and details of the position. Short Term Temporary positions are not eligible for an ORCA transit pass.
For inquiries about the specifics of this position, please contact the recruiter identified on this job posting.

Are you a current Washington State Health Insurance Navigator?
  • Yes
  • No
Are you available to work evenings & weekend and travel to various locations?
  • Yes
  • No
Do you have experience enrolling the unsheltered and LBGTQ+ populations as a Washington State Health Insurance Navigator?
  • Yes
  • No
If you answered yes to the previous question, please describe your experience enrolling the unsheltered and LBGTQ+ populations as a Washington State Health Insurance Navigator. Include in your response where you got this experience. If you do not have this experience, type n/a.
Are you applying to this position as an eligible current or previous King County Employee Priority Placement Program Participant? Is this position the same or lower percentage of full-time when compared to the position held at the point of the notification of layoff? Do you possess the skills and abilities to qualify for this position?
  • Yes, I was given a layoff notice from my role at King County and I am within two years of the effective date of my layoff. Additionally, the position I was laid off from was the same or a higher percentage of FT status when compared to this one.
  • No.
If you answered yes to the question above and you are applying for this position as a Priority Placement Participant, to be considered, you must provide the following three pieces of information in the space provided: 1. The title you held when you received your layoff notice 2. The department you worked in 3. The effective date of your layoff

Required Question