Healthcare Navigator II

King County   Pioneer Square, WA   Full-time     Health Care Provider
Posted on March 7, 2023
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$61,609.60 - $78,104.00 Annually

Multiple locations in King County, WA

Job Type
Career Service, Full Time, 40 hrs/week

DPH - Public Health

Job Number

Community Health Services

3/20/2023 11:59 PM Pacific


The Community Health Services Division of Public Health | Seattle & King County is seeking a Healthcare Navigator II to join our Team!

The purpose of this position is to educate and enroll eligible King County residents into various benefit programs such as Apple Health, Qualified Health Plans, ORCA Lift, Basic Food, Energy Assistance, Breast & Cervical Health, King County Adult Dental and other programs, in person or over the phone. This position will work at White Center Public Health three days a week and will be stationed around King County the remainder of the week. It will be the main support for Public Health Regional Teams. The Healthcare Navigator II will establish and maintain new outreach and enrollment sites in targeted gap areas and assist in developing an outreach plan for the upcoming insurance program for undocumented. This position will provide education to community partners, ensuring awareness about our services and programs. It will assist in developing culturally appropriate educational materials, handouts, and trainings and will work with Program Managers in reviewing uninsured data and ORCA Lift data to identify and address the gaps and increase enrollment of eligible populations. They may coordinate community outreach events and fairs. Evenings and weekends are mandatory for this position. Must be willing to drive to various locations throughout King County on a regular basis.

Commitment to Equity and Social Justice:

As the only jurisdiction in the world named after Dr. Martin Luther King, Jr., one of the most influential civil rights leaders in our nation's history, King County is a vibrant international community with residents that represent countries from around the world. It is a region with increasing diversity that cherishes the traditions of many cultures.

We have a deep commitment to equity and social justice and advancing practices, strategies, and policies that promote fairness, justice, and opportunity for all - in our workplaces and our communities. With this commitment, King County has adopted a pro-equity agenda to advance regional change and ensure that residents from vulnerable communities are incorporated into our emergency planning and public outreach efforts.

Applicants should be committed to working with diverse populations throughout King County to provide excellent customer service to a broad range of cultures, in accordance with the King County Equity and Social Justice Ordinance and the King County Strategic Plan .
Who May Apply:

This full-time position is open to all qualified applicants.
Work Schedule & Location:

This position is on-site and works Monday through Friday, 8:00 a.m. to 5:00 pm
Evenings and weekends are mandatory for this position. Must be willing to drive to various locations throughout King County on a regular basis.

This position will work at White Center Public Health | 10821 8th Ave SW; Seattle, WA 98104, three days a week and will be stationed around King County the remainder of the week.

Job Duties
  • Educate King County residents about their eligibility for health insurance, ORCA Lift and other programs.
  • Enroll eligible clients into Qualified Health Plans which includes explaining coverage, tax credit options and comparing plans available.
  • Provide community-based presentations about Health Insurance, ORCA Lift, Basic Food, Energy Assistance, and other programs.
  • Provide brief health messages about accessing health care benefits and preventive health care.
  • Create culturally appropriate materials about eligibility and/or the services we offer
  • Travel around King County to aid community
  • Create action plans to increase awareness and enrollment in gap communities
  • Conduct outreach throughout King County at health fairs, libraries, medical clinics, and community-based agencies
  • Develop referral relationships with new partners
  • Provide troubleshooting assistance to clients and other King County navigators
  • Answer the Community Health Access Program (CHAP) phone line.
Experience, Qualifications, Knowledge, Skills
  • Certified Navigator in Washington State
  • Prior experience conducting outreach for Apple Health or Qualified Health plans.
  • Prior experience with enrolling clients into a Qualified Health Plan under the Affordable Care Act.
  • Prior experience outreaching to community-based agencies.
  • Excellent Communication skills (oral and written).
  • Demonstrated problem-solving and trouble-shooting abilities.
  • Skilled in relating to and working with clients from various cultures, racial and social and economic status
  • Ability to work travel to various locations throughout King County.
  • Awareness of immigration requirements for State-Federally sponsored programs.
  • Ability to work to work well independently; work in team setting; use independent judgment.
  • Skilled in MS Word, Excel and Outlook
  • Ability to work flexible work schedule and drive
  • Bilingual in English and a language we commonly serve (Spanish, Amharic, Dari, Somali, Ukrainian, Portuguese, Chinese, or COFA languages)
Supplemental Information

Forbes recently named King County as one of Washington State's best employers.

Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play.

Guided by our "True North" , we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles--we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans.

COVID-19 Vaccination Requirement:

If you are the successful candidate for the position(s), as a condition of your employment, you will be required to be fully vaccinated against COVID-19 to work in the medical clinic(s) outlined in this job posting prior to your start date. To ensure this condition is met, prior to your start date, the county will send you a conditional offer letter requesting you to provide proof of vaccination or have an approved request for medical or religious exemption and an approved accommodation. Philosophical, political, scientific, or sociological objections to vaccination will not be considered for an exemption or accommodation."

King County is an Equal Employment Opportunity (EEO) Employer:

No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.

To Apply

If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions please contact the recruiter listed on this job announcement.
Who May Apply:

This Career Service position is open to all qualified applicants.

Application Process:

Applications will be reviewed after the job posting closes. The following items are required to be considered for this vacancy:
  1. NEOGOV/Government Jobs on-line or paper application
  2. Supplemental questionnaire responses
  3. Resume
  4. Cover Letter
Please do not use "see resume" in your application or answers to supplemental questions as these will be considered incomplete.

Please do not copy and paste your entire resume, or copy and paste your entire job history, as your answers to the supplemental questions as these will be considered incomplete.

You may attach multiple documents if you wish:
  • Copy and paste one or more documents into the text resume section of the application.
  • Attach multiple documents/files in the resume attachment section.
Your application may be rejected as incomplete if you do not include the standard information in the application. Providing information only in a resume will not be considered a complete application.

Your application materials must validate your answers to the supplemental questions. If your answers cannot be validated, you will not proceed to the next steps of the process.

The selected candidate will be required to pass a thorough background investigation. In the event the job classification requires an exam; an offer of employment will be contingent on passing a pre-employment physical exam and must maintain security clearance.

Necessary Special Requirements
  • The selected candidate will be required to pass a thorough background investigation.
  • Employees are required to protect the privacy and security of protected health information as defined in State and Federal Law.
  • Employees are required to adhere to OSHA/WISHA guidelines including but not limited to completing required training on time.
Union affiliation:

This position is represented by the PROTEC17

For more information about the application process, please contact Mark Lacy, HR Analyst at

King County offers a highly-competitive compensation and benefits package designed to meet the diverse needs of our employees and support our employees' health and well-being. Eligible positions receive the following benefits and have access to the following programs:
  • Medical, dental, and vision coverage: King County pays 100% of the premiums for eligible employees and family members
  • Life and disability insurance: employees are provided basic coverage and given the opportunity to purchase additional insurance for both the employee and eligible dependents
  • Retirement: King County employees are eligible to participate in a pension plan through the Washington State Department of Retirement Systems and a 457(b) deferred-compensation plan
  • Transportation program and ORCA transit pass
  • 12paid holidays each year (plus 2 personal holidays)
  • Generous vacation and paid sick leave
  • Paid parental leave, family and medical leaves, and volunteer leave
  • Flexible Spending Account
  • Wellness programs
  • Onsite gyms and activity centers
  • Employee giving program
  • Employee assistance programs
  • Flexible schedules and telecommuting options, depending on position
  • Training and career development programs
For additional information about employee benefits please visit our Benefits, Payroll, and Retirement Page .

This is a general description of the benefits offered to eligible King County employees, and every effort has been made to ensure its accuracy. If any information on this document conflicts with the provisions of a collective bargaining agreement (CBA), the CBA prevails. Also, in the event of any incorrect information in this document, applicable laws, policies, rules, CBAs, or official plan documents will prevail.

NOTE: Benefits for Term Limited Temporary (TLT) or Short Term Temporary (STT) positions, including leave eligibility and/or participation in the pension plan through the Washington State Department of Retirement Systems, will vary based upon the terms and details of the position.Short Term Temporary positions are not eligible for an ORCA transit pass.

For inquiries about the specifics of this position, please contact the recruiter identified on this job posting.