HR Application Lead

King County   Pioneer Square, WA   Full-time     Information Services / Technology (IT)
Posted on March 1, 2023
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$94,436.99 - $119,704.21 Annually

Seattle, WA

Job Type
Career Service, Full Time, 40 hrs/week

DHR - Dept. of Human Resources

Job Number

HR Director's Office

3/26/2023 11:59 PM Pacific


This posting has been extended to close on March 26. If you have already submitted an application, there is no need to reapply.

The Human Resources (HR) Systems, Analytics, and Operations Team within the Department of Human Resources (DHR) seeks an innovative, driven, and customer-focused HR Application Lead.

Reporting to the Business Operations Systems and Support Manager, the HR Application Lead will provide daily maintenance, troubleshooting, and customer assistance related to the implementation and refinement of HR software applications. This position will play a key role in translating the business needs of multiple enterprise stakeholders into system functionality that supports the employee lifecycle. In partnership with DHR leadership and related business experts, it will help determine business requirements and conduct process analysis, prioritization, training, and administration of HR systems and technologies, with a focus on NEOGOV's platform.

The HR Application Lead will engage with human resource professionals and subject matter experts through facilitated discussions to gather input on County use and best practices related to current NEOGOV modules that include Insight and the Online Hiring Center, Onboard, Perform, Comply, eForms, and Learn. This role will also lead analysis and project management activities to plan, design, implement, and maintain NEOGOV's applications.

This position advances a key component of our Investing in YOU strategy , supporting the learning and growth of King County employees in an equitable and strategic manner.

Who May Apply
This recruitment is open to King County employes and the public and will be used to fill one career service position. Applicants who apply by Sunday, February 12, 2023, will receive first consideration in the process.

Commitment to Equity, Racial & Social Justice
As the only county in the United States named after Dr. Martin Luther King, Jr., one of the most influential civil rights leaders in our nation's history, King County is a vibrant international community with residents that represent countries from around the world. It is a diverse region that cherishes the artistic and social traditions of many cultures.

Applying racial equity and social justice principles is a daily responsibility and a foundational expectation for all King County employees. The HR Application Lead will apply racial equity and social justice principles that exemplify shared values, behaviors, and practices in all aspects of the work.

To learn more, please visit:

Other Position Information
This position is exempt from the provisions of the Fair Labor Standards Act and is not eligible for overtime. Employees are paid on a bi-weekly schedule, every other Thursday, comprising a 40-hour workweek, normally 8:00 a.m.-5:00 p.m., Monday through Friday. This position is not represented by a union and is classified as a Functional Analyst III; class code 7304300.

Job Duties
  • Lead the day-to-day support and ongoing administration of the NEOGOV platform in collaboration with other human resource application leads.
  • Support DHR's implementation of future NEOGOV functionality; train, coach, and mentor end-users on solution functions, practices, and policies; communicate expectations and manage department and end-user performance in alignment with stated expectations.
  • Configure system modules and functions along business standards and best practices.
  • Lead project teams and research system functionality to help shape business strategy with stakeholders' vision.
  • Ensure that individual modules, features, and interfaces all support records life cycle in an integrated manner.
  • Develop, deliver, and evaluate technical training documents and programs to support enterprise alignment.
  • Work with vendors, internal partners, and functional leads to review, analyze, and configure system functionality.
  • Manage system enhancements and provide change management expertise on system functionality to human resource professionals and County leadership.
  • Document standard work and processes.
  • Conduct regular audits to maintain system standards and security role alignment.
  • Use digital ticketing solution to troubleshoot, document, and resolve system issues and challenges that require a greater level of system access and greater technical acumen.
  • Design workflows in collaboration with business stakeholders to ensure new functionality is optimal in NEOGOV's test environment prior to system launch in production.
  • Develop and support queries, reports, dashboards, and metrics in support of system auditing, decision making, and data integration with other HR data sources.
  • Other duties as assigned.
Experience, Qualifications, Knowledge, Skills

Minimum Qualifications:
  • Bachelor's degree in Human Resources, Information Technology, Business Administration, or related area; AND
  • Three years of experience in Human Resource Information Systems (HRIS); OR
  • Any combination of education and experience that clearly demonstrates the ability to perform the duties of the position.
Other Qualifications:
  • Customer service oriented and skilled at working effectively and cooperatively with a variety of individuals from diverse backgrounds.
  • Forward thinker who identifies and executes improved methods for system efficiencies and work solutions.
  • Proven ability to independently analyze, problem solve, resolve conflicts, and collaborate with others to find creative solutions.
  • Demonstrated experience in day-to-day administration and maintenance of an enterprise-wide Software as a Service (SaaS) application.
  • Advanced knowledge and understanding of organizational business systems and practices, business systems integration and design, workflow analysis, and process re-engineering.
  • Knowledge of general training and development practices and standards sufficient to support working with human resource professionals with varying degrees of technology proficiency.
  • Proven ability to partner and collaborate with customers on projects and work requests, help identify business requirements, document business processes, and recommend solutions.
  • Possess a proven continuous improvement and growth-oriented mindset.
  • Skill in oral and written communication and persuasion sufficient to conduct technical training, manage communications in support of implementation efforts, and present to various audience levels of expertise.
  • Knowledge, understanding, and skill in the application of complex functional analysis, automated systems testing procedures, data analysis, design, and troubleshooting applications.
  • Strong auditing, risk assessment, and compliance skills.
  • Ability to write system documentation, create data dictionaries, and understand technical specifications.
  • Ability to apply project management principles and practices. Must be able to handle multiple competing priorities and produce quality detailed work within tight timeframes.
  • Self-starter who can lead and participate as a member of a self-directed work team and collaborate with other team members.
Desirable Qualifications:
  • Experience with NEOGOV Insight and Online Hiring Center, Onboard, Perform, Comply, eForms, and Learn modules.
  • Experience in a unionized and political work environment.
  • Experience with PeopleSoft or other Enterprise Resource Planning (ERP) software.
  • Experience as a liaison between technology and human resource professionals.
Supplemental Information

Selection Process
Applications will be reviewed as received, and they will be screened for clarity, completeness, and competitiveness. All materials will be evaluated for spelling, grammar, and punctuation usage. The most competitive candidates may be invited to participate in a series of interviews.

Forms and Materials Required
  1. An online employment application completed at . The employment history should go back at least 10 years if you have 10 years of employment, or more to include all relevant experience. Resumes will not be accepted in lieu of a completed application. All relevant experience must be included in the application.
  2. A cover letter no more than two pages summarizing how you meet the required experience, qualifications, knowledge, and job skills. In addition, share why you are interested in this position. This is a required application material. If a cover letter is not received, your application will be considered incomplete and will not be considered.
For more information, contact:
Jen Montoya
Senior HR Analyst

Teleworking Requirement
The work associated with this position will be performed predominantly through telework, complemented with onsite work and meetings as needed. Employees must reside in Washington state and within a reasonable distance to their King County worksite to respond to workplace reporting requirements.

Employees will be provided with a County issued laptop and must maintain a home workspace with an internet connection where they can reliably perform work and remain available and responsive during scheduled work hours. Please note that when an employee conducts work that is likely to bring them in contact with another individual, safety precautions are required, including wearing masks in some situations . King County is doing its part to reduce the spread of COVID-19 and remains committed to reducing its carbon footprint.

King County has a robust collection of tools and resources to support working remotely. The individual selected for this opportunity will join an innovative and progressive team that is redefining how we work as we transition to the department's hybrid environment.

Forbes named King County as one of Washington State's best employers.

Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work, and play.

Guided by our "True North" , we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles--we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans.

King County is an Equal Employment Opportunity (EEO) Employer
No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.

To Apply
If you are interested in this position, follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process, or if you have questions, please contact the recruiter listed on this job announcement.

King County offers a highly-competitive compensation and benefits package designed to meet the diverse needs of our employees and support our employees' health and well-being. Eligible positions receive the following benefits and have access to the following programs:
  • Medical, dental, and vision coverage: King County pays 100% of the premiums for eligible employees and family members
  • Life and disability insurance: employees are provided basic coverage and given the opportunity to purchase additional insurance for both the employee and eligible dependents
  • Retirement: King County employees are eligible to participate in a pension plan through the Washington State Department of Retirement Systems and a 457(b) deferred-compensation plan
  • Transportation program and ORCA transit pass
  • 12paid holidays each year (plus 2 personal holidays)
  • Generous vacation and paid sick leave
  • Paid parental leave, family and medical leaves, and volunteer leave
  • Flexible Spending Account
  • Wellness programs
  • Onsite gyms and activity centers
  • Employee giving program
  • Employee assistance programs
  • Flexible schedules and telecommuting options, depending on position
  • Training and career development programs
For additional information about employee benefits please visit our Benefits, Payroll, and Retirement Page .

This is a general description of the benefits offered to eligible King County employees, and every effort has been made to ensure its accuracy. If any information on this document conflicts with the provisions of a collective bargaining agreement (CBA), the CBA prevails. Also, in the event of any incorrect information in this document, applicable laws, policies, rules, CBAs, or official plan documents will prevail.

NOTE: Benefits for Term Limited Temporary (TLT) or Short Term Temporary (STT) positions, including leave eligibility and/or participation in the pension plan through the Washington State Department of Retirement Systems, will vary based upon the terms and details of the position.Short Term Temporary positions are not eligible for an ORCA transit pass.

For inquiries about the specifics of this position, please contact the recruiter identified on this job posting.