Isolation & Quarantine Mobile Team Program Manager III

King County   Seattle, WA   Full-time     Education
Posted on May 10, 2022
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The Community Health Services Division COVID Response is hiring a Program Manager 3/ Isolation and Quarantine Mobile Team Program Manager to support a new and exciting model of isolation and quarantine (IQ) services for our community.

The IQ Mobile Team is led by a nurse manager and includes 2 public health nurses and 2 behavioral health providers who together support the care of clients receiving IQ services at adult family homes and hotels. This program serves a diverse population of children and adults, including people who are experiencing homelessness, recent immigrants and refugees, people with complex behavioral health conditions, and people with limited English proficiency.
The PPM3 position leads team operations and provides critical supports for the delivery of IQ care coordination services. This position coordinates with other County programs as well as with community partners to ensure alignment with COVID response goals and clear communication of IQ program parameters. The PPM3 also coordinates with the Behavioral Health & Recovery Division (BHRD) to ensure clinical supervision and other supports for the behavioral health providers’ work. This position reports to the IQ Mobile Team nurse manager.

This is a Term-Limited Temporary opportunity.  Term-Limited Temporary positions are "at-will" positions but are eligible for benefits. This TLT is currently anticipated to last for eighteen (18) months. However, funding sources for this work remain uncertain and dependent upon decisions actively being made at both the federal and local levels. As a result, the end date of this position may be adjusted based on those decisions.  The County and the Department continue to work to secure long term funding sources.  

This vacancy can also be filled as a Special Duty opportunity.

For Special Duty Assignment interest, you must be a Career Service, Career Service Exempt or other regular (non-temporary) employee in King County who has completed their initial County probation. You must have supervisor approval prior to taking a Special Duty Assignment.

As the only jurisdiction in the world named after Dr. Martin Luther King, Jr., one of the most influential civil rights leaders in our nation's history, King County is a vibrant international community with residents that represent countries from around the world. It is a region with increasing diversity that cherishes the traditions of many cultures.
We have a deep commitment to equity and social justice and advancing practices, strategies, and policies that promote fairness, justice, and opportunity for all – in our workplaces and our communities. With this commitment, King County has adopted a pro-equity agenda to advance regional change and ensure that residents from vulnerable communities are incorporated into our emergency planning and public outreach efforts.
Applicants should be committed to working with diverse populations throughout King County to provide excellent customer service to a broad range of cultures, in accordance with the King County Equity and Social Justice Ordinance and the King County Strategic Plan.

Who May Apply: 

 This full-time position is open to all qualified applicants.
Work Schedule: 

Employees must be available to work Monday through Friday 8:00 a.m. to 5:00 p.m., with some weekend and evening availability required.

We anticipate 2 or 3 days per week of this position will be remote work. This position will also travel frequently between the King County Chinook Building and King County Isolation and Quarantine facility locations, with travel to other locations as needed.

Employees will have access to shared workspaces at various King County facilities. Employees must reside in Washington state and within a reasonable distance to their King County worksite to respond to workplace reporting requirements.
Employees will be provided with a County issued laptop and must maintain a workspace with an internet connection (access may be supplemented in some situations) where they can reliably perform work and remain available and responsive during scheduled work hours. Please note that when an employee conducts work that is likely to bring them in contact with another individual, safety precautions are required, including the wearing of masks in some situations. King County is doing its part to reduce the spread of COVID-19 and remains committed to reducing our carbon footprint.
King County has a robust collection of tools and resources to support working remotely. The individual selected for this opportunity will be joining an innovative and progressive team that is redefining how we work as we transition to the department's hybrid environment.  

Job Duties

  • Manage inter-jurisdictional relations concerning isolation and quarantine, including coordination with other local health jurisdictions and the Washington State Department of Health.
  • Serve as the Public Health subject matter expert on isolation and quarantine operations and represent the Department at relevant meetings.
  • Serve as deputy team lead to cover for Nurse Manager PTO.
  • Manage program budget and expenditures.
  • Coordinate program data management and evaluate progress toward goals and objectives; write evaluation reports and summaries.
  • Coordinate with Communicable Disease-Epidemiology team to ensure alignment of IQ policies and protocols with state and federal guidelines.
  • Coordinate with Healthcare for the Homeless and other County programs and teams that serve similar populations to ensure accurate and timely communication of IQ program parameters to stakeholders.
  • Develop mechanisms for receiving community feedback regarding IQ services and incorporating that feedback into program operations.
  • Manage contracts with IQ program vendors including adult family homes, hotels, transportation providers, and other entities as needed.
  • Manage ordering and inventory of program equipment and supplies in compliance with federal and department guidelines.
  • Manage ordering and delivery of food and other supplies to meet client needs.
  • Maintain transportation service records to ensure accurate payment of invoices.
  • Maintain Office 365 infrastructure for team document sharing and management.
  • Collaborate with finance and logistics teams to ensure alignment with current King County procurement processes and policies.
  • In the event of a COVID surge, support implementation of surge plan, including potential expansion of IQ capacity, communication with the public regarding changes in IQ eligibility, and expense reimbursement for homeless service providers utilizing hotel vouchers.
  • Other duties as assigned.

Experience, Qualifications, Knowledge, Skills

  • Demonstrated ability to work effectively in a stressful, fast-paced work environment with competing demands and frequent interruptions, while adapting to rapidly changing circumstances. 
  • Prefer a minimum of 2 years of program management experience involving clinical and/or behavioral health services or programs (or a combination of education and/or training and/or experience, which provides an equivalent background required to perform the work of the class). 
  • Previous experience working within the homeless services system
  • Proven ability to troubleshoot technology and data entry problems. 
  • Skill in working independently. 
  • Communication skills (oral and written) including skill in listening and communicating with others in a tactful and diplomatic manner; meeting facilitation skills; and presentation skills
  • Problem solving skills
  • Conflict resolution skills
  • Skill in working effectively as a team member to coordinate accomplishment of tasks
  • Skill in working with diverse cultures and income levels
  • Skill in organizing and prioritizing tasks
  • Skill in reconciling numeric data and accounts
  • Valid WA driver's license
  • Ability to perform some heavy lifting (20-50 pounds)
 Desired Qualifications: 

  • Previous experience with King County procurement policies and processes
  • Previous experience with communicable disease management 
  • Knowledge of trauma-informed principles and demonstrated ability to apply those principles to the work setting.
  • Applicants who are bilingual are encouraged to apply. 

Supplemental Information

Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play. 
Guided by our "True North", we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles--we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans.
COVID-19 Vaccination Requirement:

King County Executive Branch employees are required to be fully vaccinated against COVID-19. If you are the successful candidate for the position you applied for, the County will send you a conditional offer letter.
 As a condition of employment, prior to a final offer of employment, you will be required to:
  • submit proof of vaccination, or
  • have an approved request for medical or religious exemption and an approved accommodation. Philosophical, political, scientific, or sociological objections to vaccination will not be considered for an exemption or accommodation.

People are considered fully vaccinated against COVID-19 two weeks after receiving the final dose of a vaccination approved by the Center for Disease Control and Prevention (CDC).

The Executive Branch includes employees in the Executive branch, the Assessor's Office, Elections, the King County Sheriff's Office, and the Executive Office.

King County is an Equal Employment Opportunity (EEO) Employer

No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.
To Apply:

If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions please contact your recruiter listed on this job announcement.
Application process:

Applications will be reviewed after the job posting closes. The following items are required to be considered for this vacancy:
  1. NEOGOV/Government Jobs on-line or paper application 
  2. Supplemental questionnaire responses
  3. Resume
Please do not use "see resume" in your application or answers to supplemental questions as these will be considered incomplete.
Please do not copy and paste your entire resume, or copy and paste your entire job history, as your answers to the supplemental questions as these will be considered incomplete.
You may attach multiple documents if you wish:
  • Copy and paste one or more documents into the text resume section of the application.
  • Attach multiple documents/files in the resume attachment section.
Your application may be rejected as incomplete if you do not include the standard information in the application. Providing information only in a resume will not be considered a complete application.
Your application materials must validate your answers to the supplemental questions. If your answers cannot be validated, you will not proceed to the next steps of the process.
The selected candidate will be required to pass a thorough background investigation. In the event the job classification requires an exam; an offer of employment will be contingent on passing a pre-employment physical exam and must maintain security clearance.
Supplemental Information:
This selection process may include but is not limited to: evaluation of application materials and supplemental questions, testing and interviewing. For more information on our selection process, please refer to 
Public Health relies on office automation (Microsoft Office) and web-based enabled tools, therefore candidates must be proficient and comfortable with computer use to perform functions associated with on-going work.
Employees are required to adhere to OSHA/WISHA guidelines including but not limited to completing their mandatory trainings on time and obtaining required immunizations.
Regular and reliable attendance, effective communication skills, and development of effective working relationships are requirements of all Public Health positions.
Employees are required to protect the privacy and security of protected health information as defined in State and Federal Law.
Staff may be required to play an active role in the event of a public health emergency, which may include changes in responsibilities and working hours.
If you need a disability accommodation in the application or testing process, please call the contact number listed on the job announcement.
Applicants from this job posting may be used to fill temporary or other positions in this classification for a period of up to a 6 months.
Union affiliation:


For more information about the application process please contact Mark Lacy at

King County offers a highly-competitive compensation and benefits package designed to meet the diverse needs of our employees and support our employees' health and well-being.  Eligible positions receive the following benefits and have access to the following programs:

  • Medical, dental, and vision coverage: King County pays 100% of the premiums for eligible employees and family members
  • Life and disability insurance: employees are provided basic coverage and given the opportunity to purchase additional insurance for both the employee and eligible dependents
  • Retirement: King County employees are eligible to participate in a pension plan through the Washington State Department of Retirement Systems and a 457(b) deferred-compensation plan
  • Transportation program and ORCA transit pass
  • 10 paid holidays each year (plus 2 personal holidays)
  • Generous vacation and paid sick leave
  • Paid parental leave, family and medical leaves, and volunteer leave
  • Flexible Spending Account
  • Wellness programs
  • Onsite gyms and activity centers
  • Employee giving program
  • Employee assistance programs
  • Flexible schedules and telecommuting options, depending on position
  • Training and career development programs
For additional information about employee benefits please visit our Benefits, Payroll, and Retirement Page.

This is a general description of the benefits offered to eligible King County employees, and every effort has been made to ensure its accuracy.  If any information on this document conflicts with the provisions of a collective bargaining agreement (CBA), the CBA prevails.  Also, in the event of any incorrect information in this document, applicable laws, policies, rules, CBAs, or official plan documents will prevail.
NOTE:  Benefits for Term Limited Temporary (TLT) or Short Term Temporary (STT) positions, including leave eligibility and/or participation in the pension plan through the Washington State Department of Retirement Systems, will vary based upon the terms and details of the position. Short Term Temporary positions are not eligible for an ORCA transit pass.
For inquiries about the specifics of this position, please contact the recruiter identified on this job posting.

Do you speak or write in any languages other than English?
  • Yes
  • No
If you answered yes, please list the languages that you speak or write. Please type N/A if you responded no to questions #1.
Do you have a minimum of two (2) years of program management experience involving clinical and/or behavioral health services or programs? (Or a combination of education and/or training and/or experience, which provides an equivalent background required to perform the work of the class.)
  • Yes
  • No
If you answered "Yes" to question #3, please describe your experience. If you answered "No", then type N/A.
Do you have experience working with organizations that serve people experiencing homelessness?
  • Yes
  • No
If you answered "Yes" to question #5, please indicate how many years, and describe your experience. If you answered "No", then type N/A.
Are you applying to this position as an eligible current or previous King County Employee Priority Placement Program Participant? Is this position the same or lower percentage of full-time when compared to the position held at the point of the notification of layoff? Do you possess the skills and abilities to qualify for this position?
  • Yes, I was given a layoff notice from my role at King County and I am within two years of the effective date of my layoff. Additionally, the position I was laid off from was the same or a higher percentage of FT status when compared to this one.
  • No.
If you answered yes to the question above and you are applying for this position as a Priority Placement Participant, to be considered, you must provide the following three pieces of information in the space provided: 1. The title you held when you received your layoff notice 2. The department you worked in 3. The effective date of your layoff

Required Question