IT Asset Management Lead
- Summary
King County Department of Information Technology (KCIT) is seeking to hire an IT Asset Management Lead. The role of the IT Asset Management Lead is to develop and implement the strategy and lifecycle workflows necessary to ensure that asset management systems of record for King County technology hardware and end user software have accurate and high quality data.
King County has identified four primary asset types: hardware, software, data, and authentication credentials (identities). This position will be responsible for focusing on inventory processes and lifecycle management affecting technology hardware and end user software. King County utilizes a diverse portfolio of regulated technology in these two spaces including traditional workstations, servers, and network equipment but also Internet of Things (IoT) devices, Industrial Control Systems and SCADA equipment, medical and healthcare devices, facilities technology such as network enabled HVAC and lighting systems, and more. King County’s technology support, financial planning and auditing, and cybersecurity stakeholders must have high quality data to be successful and achieve compliance with King County’s regulations and financial and contractual requirements.
King County Department of Information Technology (KCIT)
KCIT is providing the building blocks for many of the region's most critical services. As the business solutions partner, we collaborate with the 18 County departments to develop products and services that better serve the needs of our customers and our community. To learn more about KCIT, please visit: http://kingcounty.gov/depts/it.aspx
As the first place recipient of the 15th annual National Association of Counties (NACo) Digital Counties Survey, KCIT was recognized for its vision, strategy, innovation, and collaboration. Previously earning top 10 digital county honors in the last eleven years from the Center for Digital Government, KCIT has a focus of delivering smart technology solutions that support customers, building stronger communities through innovative information technology.
Teleworking Requirement
The work associated with this position will be performed through a combination of teleworking complemented with onsite work and meetings as needed. Employees will have access to shared workspaces at various King County facilities. Employees must reside in Washington state and within a reasonable distance to their King County worksite to respond to workplace reporting requirements.
Employees will be provided with a County issued laptop and must maintain a workspace with an internet connection (access may be supplemented in some situations) where they can reliably perform work and remain available and responsive during scheduled work hours. Please note that when an employee conducts work that is likely to bring them in contact with another individual, safety precautions are required, including the wearing of masks in some situations. King County is doing its part to reduce the spread of COVID-19 and remains committed to reducing our carbon footprint.
King County has a robust collection of tools and resources to support working remotely. The individual selected for this opportunity will be joining an innovative and progressive team that is redefining how we work as we transition to the department's hybrid environment.
Duration
This position is estimated for a duration of 3 years
Benefits
King County offers a robust benefits package to support you and your family in a variety of ways. To learn more about the benefits offered here, please click on the Benefits tab or click here: http://www.kingcounty.gov/employees/.
Work Schedule
The normal workweek for this position is Monday through Friday, 8:00 a.m. to 5:00 p.m. Alternative work schedules may be considered. This position is not eligible for overtime pay.
Questions
If you have questions regarding this recruitment, please contact Shannon Hoeper, shoeper@kingcounty.gov or 206-263-6957.- Job Duties
Strategy & Planning
- Establish (or refresh) standards and procedures for tracking of IT hardware and end user productivity software assets.
- Participate in evaluation and continuous improvement of the asset management process and system of record management software.
- Conduct and report on hardware or software asset reconciliation and audit activities on a timely basis.
- Assist Procurement and Contract groups in developing and managing sourcing strategies for the organization.
- Identify opportunities for volume purchasing to obtain price breaks.
- Monitor and analyze trends in county spending and inventory control in order to make recommendations for the future, and to identify areas for possible savings and/or asset optimization.
- Research industry best practices and compare against the organization’s practices in order to establish benchmarks for managing IT assets.
- Effectively communicate asset management strategies to team members and stakeholders in a timely and clear fashion.
- Generate, distribute, and review relevant management reports.
- Formulate and implement processes and procedures for tracking and analyzing technical and financial data of Countywide end user productivity software, hardware, and equipment from requisition through retirement.
- Ensure all required attributes are inventoried in the systems of record and ensure information is up-to-date, accurate, and auditable.
- Perform inventories and license usage monitoring of all IT assets and record all findings, changes, and physical location.
- Experience, Qualifications, Knowledge, Skills
- Strong familiarity with asset management practices.
- Superb inventory skills.
- Solid working knowledge of current IT technologies across a wide variety of areas.
- At least 3 years of demonstrated experience using recent Microsoft Operating Systems and Microsoft Office Suites (E.g. Win 10, Office 2016, 365)
- Experience with Microsoft Teams
- Knowledge of cloud based technologies such as OneDrive, SharePoint, etc
- Experience working with an IT service management tool; specific knowledge of Cherwell preferred
- Ability to deal tactfully with vendors, suppliers, and contractors who provide a broad spectrum of products and services
- Experience at working both independently and in a team-oriented, collaborative environment is essential
- Strong attention to detail
- Ability to prioritize and execute tasks in a high-pressure environment
- Ability to comprehend, interpret, and comply with county policies and procedures.
- Strong troubleshooting, analytical and problem-solving skills
- Ability to establish and maintain exceptional customer relationships
- Skill in collaborating effectively with management, peers, other KCIT service teams and customers
- Skill in building consensus and coming to a resolution among a diverse group of individuals with conflicting viewpoints
- Demonstrated positive attitude towards peers and leadership, learns from mistakes, seeks feedback, is open to criticism, and is easily coachable
- Ability to communicate orally or in writing; including the ability to communicate complex technical information to a non-technical audience
- Skill in handling multiple competing priorities
- Basic understanding of Scaled Agile Framework for Enterprises (SAFe) methodologies.
- May be required to drive to different county locations asset inventory activities, meetings etc.
- Must be able to lift and carry up to 25 pounds with reasonable accommodation
- May be responsible for the physical loading, unloading and/or sorting of equipment and boxes of varying sizes and weights by hand, including lifting, pushing, pulling, carrying, placing, as well as physical bending, twisting, kneeling, stooping, or crawling in a safe and efficient manner
- Sitting for extended periods of time
- Dexterity of hands and fingers to operate a computer keyboard, mouse, and other devices and objects
- Physically able to participate in sessions, presentations, and meetings
- Some travel may be required for the purpose of meeting with vendors, suppliers, service providers, or offsite contractors
- Bachelors degree in Business, Computer Science, or related fields
- Certified Software Asset Management Professional and/or Certified Hardware Asset Management Professional through IBSMA, SIIA, IAITAM, or BSA.
- Understanding of ITIL (Information Technology Infrastructure Library) process
- Familiarity with Scaled Agile Framework for Enterprises
- Understanding of Equity and Social Justice principles
- Supplemental Information
Forbes recently named King County as one of Washington State's best employers.
Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play.
Guided by our "True North", we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles--we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans.
COVID-19 Vaccination Requirement
King County Executive Branch employees are required to be fully vaccinated against COVID-19. If you are the successful candidate for the position you applied for, the County will send you a conditional offer letter.
As a condition of employment, prior to a final offer of employment, you will be required to:- submit proof of vaccination, or
- have an approved request for medical or religious exemption and an approved accommodation. Philosophical, political, scientific, or sociological objections to vaccination will not be considered for an exemption or accommodation.
The Executive Branch includes employees in the Executive branch, the Assessor's Office, Elections, the King County Sheriff's Office, and the Executive Office.
King County is an Equal Employment Opportunity (EEO) Employer
No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.
To Apply
If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions please contact the recruiter listed on this job announcement.
Application Requirements
A completed King County Application and Resume are required for consideration. Applications submitted without all material will not be considered.
The recruitment for this position is open to all qualified candidates. This recruitment may be used to fill future vacancies.
Union Status: This position is represented by Protec17: Information Technology
(For internal use only: (IT System Specialist Master (7323400))
King County offers a highly-competitive compensation and benefits package designed to meet the diverse needs of our employees and support our employees' health and well-being. Eligible positions receive the following benefits and have access to the following programs:
- Medical, dental, and vision coverage: King County pays 100% of the premiums for eligible employees and family members
- Life and disability insurance: employees are provided basic coverage and given the opportunity to purchase additional insurance for both the employee and eligible dependents
- Retirement: King County employees are eligible to participate in a pension plan through the Washington State Department of Retirement Systems and a 457(b) deferred-compensation plan
- Transportation program and ORCA transit pass
- 10 paid holidays each year (plus 2 personal holidays)
- Generous vacation and paid sick leave
- Paid parental leave, family and medical leaves, and volunteer leave
- Flexible Spending Account
- Wellness programs
- Onsite gyms and activity centers
- Employee giving program
- Employee assistance programs
- Flexible schedules and telecommuting options, depending on position
- Training and career development programs
This is a general description of the benefits offered to eligible King County employees, and every effort has been made to ensure its accuracy. If any information on this document conflicts with the provisions of a collective bargaining agreement (CBA), the CBA prevails. Also, in the event of any incorrect information in this document, applicable laws, policies, rules, CBAs, or official plan documents will prevail.
NOTE: Benefits for Term Limited Temporary (TLT) or Short Term Temporary (STT) positions, including leave eligibility and/or participation in the pension plan through the Washington State Department of Retirement Systems, will vary based upon the terms and details of the position. Short Term Temporary positions are not eligible for an ORCA transit pass.
For inquiries about the specifics of this position, please contact the recruiter identified on this job posting.
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01Are you authorized to work in the United States?
- Yes
- No
02Does your authorization require sponsorship now or in the future from an employer or other source? (This does not preclude you from being considered for this position.)- Yes
- No
03The person hired for this position must successfully pass a background investigation. Are you willing to undergo a thorough background investigation prior to an offer of employment? This will include reference checks with previous employers and a criminal background check.- Yes
- No
04Are you applying to this position as an eligible current or previous King County Employee Priority Placement Program Participant? Is this position the same or lower percentage of full-time when compared to the position held at the point of the notification of layoff? Do you possess the skills and abilities to qualify for this position?- Yes, I was given a layoff notice from my role at King County and I am within two years of the effective date of my layoff. Additionally, the position I was laid off from was the same or a higher percentage of FT status when compared to this one.
- No.
05If you answered yes to the question above and you are applying for this position as a Priority Placement Participant, to be considered, you must provide the following three pieces of information in the space provided: 1. The title you held when you received your layoff notice 2. The department you worked in 3. The effective date of your layoffRequired Question