IT Supervisor I
- Summary
WHO MAY APPLY: This position is only open internally to all King County employees.
For application instructions and requirements, specific to Sheriff Office positions,
please visit; Civil Service Application Requirements (<- click there).
King County Sheriff's Office (KCSO)] is looking for an IT Supervisor to join the Sheriff's Office Information Technology Computer Resource Unit under the direction of the Technology Services Division IT Manager. The incumbent in this position will be responsible for Supervising seven Desktop Support Specialists and four LAN Admins. This is an exciting opportunity to support the Sheriff's Office mission and values (leadership, integrity, service and teamwork).
WORK LOCATION AND TRAVEL REQUIREMENTS: The current vacancy will be based out of the King County Courthouse supervising staff who are based out of different locations. Occasional travel to various KCSO offices within King County will be required, along with the opportunity for partial telecommuting. The incumbent must have the ability to conduct site visits to the King County Courthouse (downtown Seattle), or one of our Unincorporated Precincts (Burien, Sammamish or Maple Valley as well as visiting the Black River building in Renton) and Police Contract City partnerships (SeaTac, Shoreline, Newcastle, Woodinville, Kenmore, Covington, Metro Transit and Sound Transit).
WORK SCHEDULE: This position is not subject to the provisions of the Fair Labor Standards Act and therefore is not eligible for overtime pay.- Job Duties
- Supervise 24x7 Computer Resource Unit Desktop Support and LAN Administrator staff who work on IT support help tickets to provide onsite steady-state operational support M-F as well as rotating remote on-call support nights/weekends and holidays for various King County assigned precincts; develop key performance measures, prioritize workload, evaluate job performance, conduct performance appraisals; and recommend hiring and disciplinary actions to appropriate management staff.
- Provide clear direction to off-site (remote) staff and vendors dedicated to the replacement and maintenance of laptops and desktops, Android smartphones, VPN, connectivity, multifactor authentication, Report writing systems, installation of and connection to the Computer Aided Dispatch (CAD) and support of Office 365 Gov Cloud Enterprise tools, such as Outlook, Teams, One Drive as well as WSP Sector ticket writing/scanning tools, and Regional Automated Fingerprint Identification Systems.
- Assist the Technology Manager in the preparation, testing, implementation and maintenance of the department's technology plan to set priorities for the team, update IT and Security policies and procedures, develop overall staffing and workload plans, and recommend disaster recovery plans to ensure best practices are in place for high availability/uptimes.
- Assist in establishing core competency requirements for all unit positions and in the expansion of requirements-driven training and development plans for staff, including strengthen skills in vendor management.
- Participate in the development and administration of the work group’s information technology annual budget, monitor expenditures (such as quarterly laptop/desktop replacement orders), and make recommendations for budget adjustments and cost savings measures to management.
- Work closely with the IT Project Manager to plan, develop and implement new deployments of enterprise tools hosted by internal staff, King County partners or vendor hosted software as a service (SAAS). Review designs and determine how new or upgraded systems will be maintained and supported (internally or externally).
- Represent the Computer Resource Unit by participating as a member of cross functional, departmental or jurisdictional teams; participate on internal and external committees, such as partnering with King County IT or IT Supervisors (peers) at King County agencies such as the Jail or Prosecuting Attorney’s Office, as determined by management.
- Effectively establish and maintain positive relations with internal and external customers; regularly check in with Command Staff across all King County Sheriff’s Office Precincts and Contract City Chiefs to ensure customer service expectations are being met or exceeded.
- Incumbent must be able to articulate and defend project initiatives before governance and oversight bodies, including responding to and satisfying Audit requirements/findings.
- Participate in the county's leadership training programs and assess/manage the unit's cross training needs to ensure a consistent support experience across multiple locations.
- Experience, Qualifications, Knowledge, Skills
A combination of education and/or experience that clearly demonstrates the ability to perform the job duties of the position is required; including but not limited to the following:
- Bachelor's degree/certification or equivalent Information Technology work experience
- Knowledge and demonstrated experience in information systems techniques and principles including analysis, design, development, implementation, maintenance, documentation and training procedures and practices
- Demonstrated experience in the application of supervisory techniques and principles
- Strong analytical, planning and organizational skills
- Demonstrated success in supervising a multi-discipline, remote technical work team
- Proven ability to build consensus and come to a resolution among a diverse group of individuals; Experience with building effective teams in diverse work environments while creating strong morale, instilling vision and purpose, and fostering open dialogue
- Interest in and ability to develop and lead direct reports, furthering people's career goals, providing challenging and growth oriented tasks and assignments, and effectively developing all levels of desktop/laptop IT support staff
- Knowledge of how to build relationships and treat all employees and customers equitably, with respect and dignity, as well as solving problems for the good of all; looking at the bigger picture, while managing one-off unique requests fairly and consistently according to standards and policies set forth by the General Orders Manual or the Unit’s Standard Operating Procedures as well as Governing Bodies and Oversight Committees, Auditors findings and requirements
- Experience working with labor unions and the ability to develop and nurture strong relationships, respecting established processes, and fostering an environment of mutual respect
- Supplemental Information
DESIRED QUALIFICATIONS: - Five years IT supervisory or Lead experience
- Supervisory training and/or certification
- Emotional Intelligence to foster a positive, encouraging, collaborative team environment
- Familiarity with State, Local or Federal Government practices
- Law enforcement (or similar) background
SELECTION PROCESS: Applicants will be reviewed for their ability to follow the application requirements (completeness of application and Letter of Interest), including providing a clear and detailed summary of experience, knowledge and skills related to this position.
Forbes recently named King County as one of Washington State's best employers.
Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play.
Guided by our "True North", we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles--we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans.
King County is an Equal Employment Opportunity (EEO) Employer
No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.
SUPPLEMENTAL INFORMATION:
TO APPLY: Please carefully review the list of required materials before submitting your application:- King County Application (applying online satisfies this)
- Cover letter that addresses how you meet or exceed the qualifications for this position
- Complete answers to all the supplemental questions.
NOTE: It is a hiring requirement that all staff employed by KCSO successfully pass a thorough background investigations process, which includes fingerprinting, criminal history check, reference checks, polygraph test, and other tests as deemed necessary. You must review the list of KCSO Automatic Disqualifiers and verify your qualification for employment with King County Sheriff's Office.
SPECIAL REQUIREMENTS:
Must pass a thorough background investigations process, which includes fingerprinting, criminal history check, reference checks, polygraph test, and other tests as deemed necessary.
General Timeframe: The timeframe and order of this recruitment is provided below.- Oral Board Examination (interview): Late December - early January
UNION MEMBERSHIP: This position is represented by the Public Safety Employees Union (PSEU).
CONTACT INFORMATION:
Michelle Kobuki, Civil Service HR Analyst
Michelle.kobuki@kingcounty.gov
206-477-4740
King County offers a highly-competitive compensation and benefits package designed to meet the diverse needs of our employees and support our employees' health and well-being. Eligible positions receive the following benefits and have access to the following programs:
- Medical, dental, and vision coverage: King County pays 100% of the premiums for eligible employees and family members
- Life and disability insurance: employees are provided basic coverage and given the opportunity to purchase additional insurance for both the employee and eligible dependents
- Retirement: King County employees are eligible to participate in a pension plan through the Washington State Department of Retirement Systems and a 457(b) deferred-compensation plan
- Transportation program and ORCA transit pass
- 10 paid holidays each year (plus 2 personal holidays)
- Generous vacation and paid sick leave
- Paid parental leave, family and medical leaves, and volunteer leave
- Flexible Spending Account
- Wellness programs
- Onsite gyms and activity centers
- Employee giving program
- Employee assistance programs
- Flexible schedules and telecommuting options, depending on position
- Training and career development programs
This is a general description of the benefits offered to eligible King County employees, and every effort has been made to ensure its accuracy. If any information on this document conflicts with the provisions of a collective bargaining agreement (CBA), the CBA prevails. Also, in the event of any incorrect information in this document, applicable laws, policies, rules, CBAs, or official plan documents will prevail.
NOTE: Benefits for Term Limited Temporary (TLT) or Short Term Temporary (STT) positions, including leave eligibility and/or participation in the pension plan through the Washington State Department of Retirement Systems, will vary based upon the terms and details of the position. Short Term Temporary positions are not eligible for an ORCA transit pass.
For inquiries about the specifics of this position, please contact the recruiter identified on this job posting.
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01This position is only open to internal County applicants. Are you an internal employee?
- Yes
- No
02Which statements best describe your experience as a manager or supervisor. Check all that apply- I directly assigned tasks to employees as a manager/supervisor.
- I performed as a lead worker who, in addition to performing tasks directly, also assigned tasks to other employees.
- I established standards for employee performance.
- I counseled or disciplined employees whose performance was substandard or for misconduct.
- I developed training programs related to performance, operational practices, policies and procedures
03Please summarize how you meet any of the listed desired qualifications. If you do not have any, write N/A.Required Question