IT Systems Specialist

King County   Seattle, WA   Full-time     Information Services / Technology (IT)
Posted on June 19, 2022
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The COVID-19 pandemic affected the court's operations resulting in pending cases and increased workloads.  King County Superior Court is seeking two temporary IT Systems Specialists to provide support in this important work and to ensure access to justice.
The responsibilities of this position include developing and enhancing Microsoft 365 based solutions, with an emphasis on SharePoint Online, in the Government Cloud and performing complex systems analysis, design, planning, and implementation of Microsoft 365 based solutions.  The incumbent may oversee or coordinate with other groups, outside agencies, or consultant contracts for information technology services.  The incumbent will coordinate and provide training and instruction services for end users.

Who may apply:  This position is open to all qualified applicants.
Work location:  The primary work location for this position is at the King County Courthouse in downtown Seattle.  The incumbent may be required to work at other facilities as assigned.
 Work schedule and terms:  The workweek for this position is normally Monday through Friday, 8:30 a.m. to 4:30 p.m.  Variations in these hours may occur.  This at-will Term-Limited-Temporary position is exempt from the provisions of the Fair Labor Standards Act, and is not overtime-eligible.
Additional materials required:  Please include a resume and cover letter describing how you meet or exceed the requirements for this position.  These materials are supplemental to your application.  You must still completely fill out the on-line application with your relevant education and work experience.  Your application may be rejected as incomplete if you include relevant information only on the resume or cover letter, or if you reference "see resume" on your application.  
 Please note that you can attach multiple documents to your application.  Your options are:
 1)  Copy and paste one or more documents into the text resume section of the application.
 2)  Attach multiple documents/files in the resume attachment section.

Job Duties

The following duties are not intended to represent the entire functional capacity of the position at the task level.  
  • Identify, design, plan, and implement Microsoft 365 based solutions, especially SharePoint. Perform tests and evaluate Microsoft 365 based solutions.
  • Oversee and coordinate contact with other groups and outside agencies to provide information technology services; oversee on-going or major consultant contracts for IT services.
  • Participate in formulating IT policies and procedures.
  • Diagnose and resolve routine and advanced end user systems and application problems locally and remotely.
  • Plan and implement complex projects for in Microsoft 365.
  • Coordinate and provide training and instruction services for end users of Microsoft 365 software.
  • Monitor and analyze end user support services to assess effectiveness of services provided, identify and implement process improvements.
  • Follow up to ensure effective problem resolution for escalated/referred unresolved problems with appropriate specialized IT staff and/or vendors.
  • May be called upon to provide support for service issues or failures at any time.
  • Perform other duties of a similar nature and level.

Experience, Qualifications, Knowledge, Skills

Bachelor's degree in computer science or equivalent degree and three (3) years of related technical experience in IT systems support; or five (5) years of direct technical experience in IT systems support.
 Must be able to work in a team environment and have demonstrable troubleshooting and customer service skills.  Must have experience in configuring and maintaining the Microsoft 365 suite, specifically SharePoint Online and Teams.  Must be able to communicate effectively both orally and in writing.  Able to convey technical information to non-technical users.  Able write and understand technical documentation, including developing complex application requirements.  Must have an understanding of record retention policies for government entities.
 Advanced knowledge of:
  • Information technology systems, principles and techniques.
  • Specialized technologies such as applications, tools, systems and/or databases, configurations and commands, network protocols, desktop operating systems and applications. 
  • Local area networks and related systems, hardware and software installations and configuration, systems integration, wide-area network connectivity.
  • Audio/video conferencing, visual presentation systems, and digital recording systems.

Supplemental Information

Special requirements:  The ability to reliably travel throughout the County is required.  Finalists are subject to the Washington State Patrol criminal background check and a reference check.  Criminal background records are not automatically disqualifying.
 As of December 6, 2021, King County Superior Court employees are required to be fully vaccinated against COVID-19.  Your response to questions regarding vaccination status will be reviewed as part of Superior Court' hiring process.
 Selection process:  Application materials will be screened for qualifications and the most competitive candidates will be invited for interviews.
 Union membership:  This position is not represented by a union.
 King County Superior Court is an Equal Employment Opportunity (EEO) Employer.
 No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identify, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class.  Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.
 If you have questions regarding this position, please call King County Superior Court Human Resources at (206) 477-1536.

King County offers a highly-competitive compensation and benefits package designed to meet the diverse needs of our employees and support our employees' health and well-being.  Eligible positions receive the following benefits and have access to the following programs:

  • Medical, dental, and vision coverage: King County pays 100% of the premiums for eligible employees and family members
  • Life and disability insurance: employees are provided basic coverage and given the opportunity to purchase additional insurance for both the employee and eligible dependents
  • Retirement: King County employees are eligible to participate in a pension plan through the Washington State Department of Retirement Systems and a 457(b) deferred-compensation plan
  • Transportation program and ORCA transit pass
  • 10 paid holidays each year (plus 2 personal holidays)
  • Generous vacation and paid sick leave
  • Paid parental leave, family and medical leaves, and volunteer leave
  • Flexible Spending Account
  • Wellness programs
  • Onsite gyms and activity centers
  • Employee giving program
  • Employee assistance programs
  • Flexible schedules and telecommuting options, depending on position
  • Training and career development programs
For additional information about employee benefits please visit our Benefits, Payroll, and Retirement Page.

This is a general description of the benefits offered to eligible King County employees, and every effort has been made to ensure its accuracy.  If any information on this document conflicts with the provisions of a collective bargaining agreement (CBA), the CBA prevails.  Also, in the event of any incorrect information in this document, applicable laws, policies, rules, CBAs, or official plan documents will prevail.
NOTE:  Benefits for Term Limited Temporary (TLT) or Short Term Temporary (STT) positions, including leave eligibility and/or participation in the pension plan through the Washington State Department of Retirement Systems, will vary based upon the terms and details of the position. Short Term Temporary positions are not eligible for an ORCA transit pass.
For inquiries about the specifics of this position, please contact the recruiter identified on this job posting.

This application requires a resume and cover letter in addition to a completed application form. If you do not attach a resume and cover letter, you application will be incomplete and will not be considered. Have you attached a resume and cover letter.?
  • Yes
  • No
Please indicate your highest level of educational attainment.
  • High School Diploma or GED
  • Some College
  • Associate's or Technical Degree
  • Bachelor's Degree
  • Master's Degree
  • Juris Doctor (Law Degree)
  • Doctorate
If you have a Bachelor's Degree or higher, please indicate your field(s) of study. If you do not have a Bachelor's Degree, please enter "N/A."
How many years of professional experience do you have in IT systems support?
  • None
  • Less than one year
  • At least one year, but less than three years
  • At least three years, but less than five years
  • At least five years, but less than ten years
  • Ten or more years
How many years of experience do you have managing sites and content with SharePoint?
  • None
  • Less than one year
  • At least one year, but less than three years
  • At least three years, but less than five years
  • At least five years, but less than ten years
  • Ten or more years
What versions of SharePoint have you used? Mark all versions.
  • SharePoint Online: Microsoft 365
  • SharePoint Online: Office 365
  • SharePoint Online
  • SharePoint 2019 On-Premise
  • SharePoint 2016
  • SharePoint 2013
  • SharePoint 2010
  • SharePoint 2007
  • SharePoint 2003
  • Other
If you check "Other" to question 6 above, please list any other versions you have used.

Required Question